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I can’t count the number of posts that complain that after changing a Router and/or ISP…Sonos doesn’t connect.

First lets ‘s address the elephant in the room…It’s Not The App and most likely It’s Not Your Network (per se).  I say that because we’re not addressing Feature’s that may be missing since the App refresh.

  • It’s a connection issue

No matter if you setup your own router and use the ISP’s modem; or you use the ISP’s router and modem there’s one basic rule that makes for a painless process…

  • Keep the same SSID and Password 

Assuming you have a stable (or even not so stable) Sonos system here are the steps you should take before replacing your router and/or changing your ISP:

  • Update your device
  • Check for Sonos updates (if possible)
  • Unplug all Sonos

Now you’re ready to install your new router yourself or enlist the aide of your ISP using the same SSID and Password *. If the ISP tells you it can’t be done then my suggestion is to go with another ISP.

IMPORTANT:  If you have a Mesh Network make sure that the main router/node is the only device that has DHCP capability to assign IP Addresses.

Now that your new router is configured make sure your device and other WiFi products connect properly. They should as the SSID and Password are the same as before. The next steps are simple…

  • Plug in your Sonos components 
  • Delete the Sonos App and reinstall it 
  • Open the app
  • When prompted select “Connect to Existing System”

Following the above you should have no Sonos connection issues. You will have to sign-in again with your Sonos Credentials to use all features. *

 * If you find it necessary to change the SSID follow the instructions contained in the link below:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

 

The instructions in the link for when you need to change the SSID and password don’t work no matter what I do for Play:1 Was never an issue with the previous app. Massive pain and waste of time.

The instructions in the link for when you need to change the SSID and password don’t work no matter what I do for Play:1 Was never an issue with the previous app. Massive pain and waste of time. 

Then you should call Sonos Tech support. That said I’ve changed routers and/or ISP’s on numerous occasions following the steps I shared without a problem

The instructions in the link for when you need to change the SSID and password don’t work no matter what I do for Play:1 Was never an issue with the previous app. Massive pain and waste of time. 

Then you should call Sonos Tech support. That said I’ve changed routers and/or ISP’s on numerous occasions following the steps I shared without a problem

You’ve changed your password/SSID numerous times with the new app with non ble speakers like play:1?

The instructions in the link for when you need to change the SSID and password don’t work no matter what I do for Play:1 Was never an issue with the previous app. Massive pain and waste of time. 

Then you should call Sonos Tech support. That said I’ve changed routers and/or ISP’s on numerous occasions following the steps I shared without a problem

You’ve changed your password/SSID numerous times with the new app with non ble speakers like play:1?

No, I don’t change the SSID. There’s no need to as anyone with WiFi can see it. However, the SSID is what Sonos uses to find your WiFi network. The Password I use is very cryptic. So unless you have a keen imagination or supercomputer 😂 the chances are slim-to-none that an average person can hack my WiFi network. I might also add that the Admin Name and Password to access my router over the 192.xxx.xx.x IP Address is different from my WiFi SSID that Sonos uses.

 * Changing the password can be done as it has no effect upon Sonos connecting to your network. Sonos is only looking for the SSID.

Hi @AjTrek1, Sonos devices will not connect if the Wi-Fi password is changed on the router.

 * Changing the password can be done as it has no effect upon Sonos connecting to your network. Sonos is only looking for the SSID.

Hi @AjTrek1, Sonos devices will not connect if the Wi-Fi password is changed on the router.

Yeah I’m confused by this as well. 
Changing SSID and password is necessary for me. 

 * Changing the password can be done as it has no effect upon Sonos connecting to your network. Sonos is only looking for the SSID.

Hi @AjTrek1, Sonos devices will not connect if the Wi-Fi password is changed on the router.

@press250 …Thanks. I deleted that portion of my post as it’s hard to explain. All else remains tried and true 😊.

@Sideshow_Bob …please read the info in the link regarding your Play 1. 

If you keep the ssid and password but still have no connection check the WiFi modes of the router,  some are set to not offer the ones Sonos needs.

 

https://support.sonos.com/en-us/article/supported-wifi-modes-and-security-standards-for-sonos-products

 * Changing the password can be done as it has no effect upon Sonos connecting to your network. Sonos is only looking for the SSID.

Hi @AjTrek1, Sonos devices will not connect if the Wi-Fi password is changed on the router.

@press250 …Thanks. I deleted that portion of my post as it’s hard to explain. All else remains tried and true 😊.

@Sideshow_Bob …please read the info in the link regarding your Play 1. 

Yes I’ve read the link  but the process fails because the new app is not able to add it back to my account! 
In addition, the app fails to find my system (something went wrong and no system found errors) and fails to perform volume control (delayed sometimes 30 seconds later). I plan to try the desktop app to add back the speaker, a suggestion I’ve read about here when I have time. 

Every time I change ISP, I keep the router SSID and password the same. Basically I had been doing what you outlined. 

The only devices that don't like this are my sonos speakers. Everything else doesn't kick up a fuss, only the sonos speakers will refuse to connect and I'll need to do the factory reset dance for all of them. 

Every time I change ISP, I keep the router SSID and password the same. Basically I had been doing what you outlined. 

The only devices that don't like this are my sonos speakers. Everything else doesn't kick up a fuss, only the sonos speakers will refuse to connect and I'll need to do the factory reset dance for all of them. 

Something is very wrong with your setup, I’ve gone through three ISPs, a half dozen router changes and several AP changes, all without needing to do a factory reset on any of my Sonos. 

The next time you have to make a change go through the steps in the FAQ and once they have failed contact Sonos Support and they will be able to look at the internal system data and see what your issue is.

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

https://support.sonos.com/en-us/article/issues-during-wireless-setup

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