Voice control and smart home

I have a Sonos beam and use Google home, since we got the beam about 13 months ago I have used Broadcast on the beam to send and receive broadcasts. Until this week I swapped my router and broadcasts stop sending, I get the ‘No other speakers connected on your network’ message.I can receive broadcasts still and play music on every other speaker even when requested via the beam. Contacted Sonos who eventually said the feature is not available on the beam, despite a yard of it working! Tried my broadband provider and Google who both said it’s a Sonos issue...obviously!!! Still Sonos deny it’s their issue.…Time to look for another speaker system I think

Just wondering whether there’s any advancement / tricks / hacks (I’m pretty computer savvy) for getting Sonos to play music from the local library via a voice assistant…. I know that if I already have items queued that it can play that you. That’s not what I’m after. I want to be able to say, “Alexa, play Michael Jackson on Sonos!” and it’ll play any Michael Jackson tracks in my local music library. Any ideas….? Thanks

Hi,I will send the below text to Philips, but I would like to check with the Sonos users here to confirm if the below will work and how they have set up their configuration. Any comments based on experience would be greatly appreciated.Regards,MIBUKBefore I buy the Hue HDMI Sync box with the Hue gradient light strip for my TV, I have 2 questions. Hopefully, you can answer them.“1. I have a Sony X950G TV which supports Dolby Atmos, HDR10, HLG and Dolby Vision. It’s connected to a Sonos Playbar which is connected to the TV via an optical cable. I have an Apple TV 4 4K, Nintendo Switch, a TIVO cable box and PS3 connected to the TV via HDMI. 2. The only change I plan to make in the near future, is to upgrade the Playbar to the Sonos Arc, which receives sound from the Sony TV’s HDMI eArc port. Can you confirm that the above two setups will work with the Philips HDMI Sync box and gradient light strip in terms of video and sound? Also, the HDMI cables all work, but is there a minimum standard

When I ask GA to increase volume indeed increases it. But only by 1%, which is not perceivable at all. So if I wanted to go from 20% to 30% I would need to ask it 10 times! This should be much more rapid, like 0% (muted), 5%, 10%, 15%, 20% or even 0, 5%, 10%, 20% etc. Similarly If I ask GA to “Set volume to 5”, it sets it to 5%, not 50%. Is it a recent bug, something that will get fixed soon or Sonos feature? 

How do I disable the mic on the Sonos Arc.  I do not want to allow it to ever listen to me or anything.  Specific instructions please.  Thanks so much!

I have programmed the ‘Goodnight Google’ command to turn my bedroom lights off, and to run some ambient background music until I fall asleep. That all sounds lovely, doesn’t it?I thought so, too. However since I bought my Sonos One to replace my Google Home, when the ambient music (chirping crickets in a field, for anyone interested) finishes an hour or two later, usually in the middle of REM sleep, the Google Assistant suddenly screams “I’m sorry, I don’t understand!”, waking me up in the middle of the night, only for me to go through the entire process again if I make the mistake of using the ‘Goodnight Google’ command. It might make sense if I had asked Google to do something, but I’m usually unconscious, and my cats don’t speak English (that I know of. I have seen Dolittle - terrible movie, don’t bother - but it’s a work of fiction after all. Isn’t it? Cat’s cant really talk to Google, can they?). While you’re pondering that, I happen to find it very annoying, so if you or anyone y

HiI'm having a series of issues with radio streaming on Sonos One when using the Alexa voice integration. Via Sonos app it is seamless.In all scenarios I have done the basics (disabled and enabled the skills, I've even factory reset the Sonos, removed Alexa integration, relinked amazon accounts etc...)Firstly, iheartradio just plain doesn't work. Ie skill is enabled but if I ask Alexa to play something on iheartradio then nothing happens.Secondly, if using radio app as the default it now works, but if I leave the radio running for a period of time (I haven't tested, but let's say at least an hour) I can't stop the music via Alexa anymore (ie "Alexa, stop music" doesn't work. I now have to go into Sonos app and stop it.I appreciate there are know issues all over the place. But has anyone who has experienced these type of issues found a seamless way to stream (and stop streaming!) Radio that works 99% of the time using Alexa on Sonos One?Thanks Greg 

Is there any possibility to conect sonos and voice assistant in Bosnia and Herzegovina. Thank you in advance

Hello Everyone I just purchased Sonos beam and trying to set it up with my LG smart tv. It working fine with tv but built in Amazon Alexa responds to my question but doesn’t play anything. I tried to disable and enable skills in Alexa app but no luck. Please help me. Thank you 

Hi everyone,I have recently upgraded to Arc from Beam. I am having an hard time (also, with my wife...) as the new model does not recognize my wife voice with google assistant. What makes me nut is the following:if we switch to Alexa, no issue (but my kid can not say “Alexa” and on Sonos is not possible to change the wake up phrase...) google assistant wakes up when my wife speaks, but then it does not go further on the google mini/home we have in other rooms there are no issues (and there were not also with the Beam) I have deselect “personal results” in google assistant, even if it should not be relevantFinally, I have in any case seen a degradation in the microphones sensitivity. A few specific titles are not recognized properly (when I speak) but were by the Beam and are by the other google device I have The system language is ItalianPS: I am “curious” to see if Arc will recognize other people beside me, but we are in lockdown now and I can not invite guests to try, for now... guys

Just had this message from Napster although I am in the UK so not really useful to me. We are excited to announce the Napster support Amazon Alexa device in the US.In the last few months, we have been tirelessly working to improve our product to support Alexa and we believe that Napster app will help you enjoy your music experience..You can now use Alexa voice commands to access your Napster service to play artists, songs, albums, stations, or playlists.You can link Amazon Alexa application on your Smartphone and select Napster as the default or preferred music service.You can download our app directly from the App Store and Google play.To set up Napster for Alexa, please visit the below web site and follow the instructions.https://help.napster.com/hc/en-us/articles/360019438811-Napster-on-AlexaPlease contact our Customer Support team at help@napster.com and we will be happy to answer any questions you may have on using Napster on Alexa Devices.Napster Support. So, will napster now be

I am going to buy either a Move or a Five as my first Sonos speaker. but eventually plan on having several.  It appears that both will allow me to set up my Dot or Mini with my Spotify account so that I can just say to the Dot or Mini play x and the music will come from my Sonos speaker (i.e., the Sonos will be my default speaker). Am I correct in this?I also would like the Dot or Mini to respond through my Sonos speaker for all responses.  For example, if I ask what the temperature is, it would respond through the Sonos speaker.  It appears neither the Dot nor the Mini will do that, but it is hard to be sure from reading/viewing reviews.  Will all responses for the Dot or Mini be able to come from the Sonos speaker?Given those criteria which would do what I want, the Dot or the Mini?  Am I correct in assuming that both the Move and the Five would work the same via WiFi?

I will have the TV audio on my arc, ones, etc. and change to Spotify or another music source. However, when I try to switch the audio back to my TV, it says “living room tv does not support that”.  I have tried changing the name in the Alexa app and in the Sonia app, neither has worked. I have found a couple work around but they both take a couple manual steps - I want to change between the two verbally and without the need for remotes or restarting systems. This should not be this hard. Please help!

I  have a Sonos Beam connected to my Sony TV and usually control the volume by asking Google.  It it still working but rather than asking Google to increase the volume to say 4 or 5 I now have to ask for volume to increase to 60 or more.  I don’t think I’ve changed anything but maybe I’ve done something weird?  I also sometimes change volume through my iPhone (mentioning this in case it’s relevant).  Can anyone shed some light on this please?Many thanks

I have a Sonos Arc which is connected to LG TV and Amazon Alexa. It wakes at random, mostly when somebody is speaking but not using the word “Alexa”.  My Echo Dot devices only respond to the word “Alexa”.  Also, when awakening Sonos Arc emits a loud tone which is disruptive and annoying when I am watching/listening to the TV.Firstly, how do I eliminate the random waking? Secondly, how do I eliminate or reduce the volume of the waking tone?

Hello,I have a Play:1 without Alexa. Will an Echo Dot still connect with and control my play:1?

Any suggestions on should I update my Sonos system? I am waiting for HomePod mini and have some credit with Sonos. Was thinking of upgrading to arc, 2 ones. I’ll be keeping my sub. Should I get 2 one sl or 2 ones?  

Hello,    I just purchased my first Sonos with Integrated Alexa. I am hoping there is a way to make the Alexa Voice a different volume then the Speaker. So far I cannot find a post that helps here. The annoyance is if the speakers are at Vol 2 and you ask Alexa  Question you can barley hear the reply and if you ask it to volume 10 then the system blows you out of the room. Appreciate any help here.  ThanksTom

Recently, my volume has started increasing by 10 steps when issuing the Alexa command “volume up” it used to be something like 2-3 steps but I can’t seem to find a spot to adjust the increments. Absolutely maddening.

At the weekend, Sonos updated and since then Alexa has stopped playing Apple Music.If you ask her to play something, she will state what you have asked for and then you wait for her to play it and nothing happens.  Alexa is performing all other tasks through the internet however she will not play Apple Music through Alexa - this is however working when you select it through the Sonos app just not voice controlled.I have tried disabling the skill and re-enabling it and also unplugging the Sonos, signing out of everything and re-adding it - nothing is working.Anyone else had this issue since the weekend and know how to fix it please as the whole reason I upgraded the Sonos was so we could use Alexa with it.Many thanks

Wishful thinking I’m sure but am hoping there’s some way to have the Arc display song info etc.as the Echo Show does?Seems a natural since it’s always connected to a screen. Carl

I have a no. of Amazon echos and a no. of Sonos speakers and want to control my sonos. If I say 'play radio 2' it's fine on the Echo. If I say ' play radio 2 on "name of my sonos speaker", it plays BBC Radio Cymru 2. If I say play Radio 2, it sometimes just beeps or sometimes plays random station I’ve never heard of, Was fine when BBC was on Tune-In, but not since BBC sounds and fine with the likes of Virgin radio etc.Nothing to to with groups and prefered speaker as this is for music only and works fineCan you suggest a fix?  Thanks  

Hi,Looking for a bit of help before making some purchases. I currently have a Sonos system set up in my house. I’m considering buying a google hub, a lenovo smart clock and an echo dot. I was wondering if I can use the speakers built into these devices as an extension of my Sonos sound system. The Lenovo smart clock will be in the bedroom, the dot in the guest room and the google hub in the kitchen. I’d like the ability to play my music through these speakers at the same time as the Sonos system. Is this possible?? Cheers,Gary

I’ve been using Google Assistant on my Sonos One pair ever since it became available, and I’ve been hoping that sooner or later some of the problems and issues will be resolved, but I’ve just about given up. I haven’t seen Sonos fix a single problem since the initial release. Did their one contract guy working on Google Assistant quit? It’s just getting very frustrating to see the same annoying problems over and over again. My Sonos One frequently freezes for 30 seconds or more when I ask GA to do something, and half the time it fails with “there was an error/glitch”. I can see in the Google log that it got the right command, it just didn’t do it! I can then walk over to my Google Home Mini and give it the same command, and it always executes immediately with no error. Lately it’s gotten worse, with Routines almost never completing successfully when I attempt to run them from Sonos GA, leaving the Sonos speaker stuck frozen and unresponsive for a minute or more! Is this ever going to g

My Move and a Sonos One in a bedroom are refusing to play or stop Spotify since upgrading. I have removed and re-added Spotify in Alexa skills and as a service  in the  Sonos App.