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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

4717 Topics
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SamedinContributor I
asked in Google Assistant and Sonos
Google assistant says Youtube isn’t currently available

Hello, Just wondering if anyone used to experience or experiencing the same issue as me. My YouTube music (paid) was working fine the whole time with my Beam but all of a sudden today, it doesn’t work anymore. Whenever I request a song through Google Assistant, it always responses “Sorry, It looks like YouTube music isn’t currently available, please try again later.” I have tried to unlink my YouTube music and also google assistant but still not working. And I tried it on my Google Home, it’s working fine. Has anyone experienced this and found a solution? Thanks. Your confirmation number is: 489116950.

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R
3 years ago
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PTEContributor I
posted in Amazon Alexa and Sonos
Activating Alexa on Beam

HiI have just bought a Sonos Beam to add to my existing system of two Sonos Ones. I have updated the app and put at all three speakers in. All is working ok, TV and Music (spotify), but I can’t add Alexa. When I try this on the app it says to check the wifi connection. I don’t understand this as the wifi is fine, streaming music is fine. It says to check the time and date in the settings, but I have checked at they are all ok. The app doesn’t give any more help. I noticed that the small light on the microphone symbol on the Beam is not on and when you touch it does not come on, I don’t know if this is a problem. Any help would be very welcome. 

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Paul A
3 years ago
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CraigR65Avid Contributor I
posted in Google Assistant and Sonos
Using CR200 controller with Spotify

I want to use a Google hub as a voice controller for my legacy play 5s, for which I also use a cr200 controllerunfortunately, google doesn’t talk to my Amazon prime account, so that is no good as my music source.I added Spotify (free) account to Sonos and google and voice control is working, on my cr200, the Spotify button now appears, but I get a message saying my Spotify account doesn’t support the controller. (Amazon prime music works fine on my cr200) is the reason it doesn’t work due it being a free account- ie will it work with Spotify premium- or is it like Sonos radio - it won’t work whatever ? 

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3 years ago
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thatisugContributor I
posted in Google Assistant and Sonos
How to remove old Speaker from Account and Google Assistant

Hello,   Have some old speakers on my account still, as a result they come up in Google Assistant when linking my account. Any ideas how to remove them (other than the answer I have been able to see online which is they have to be registered with another account).  Or anyone have any ideas how to remove them at least from Google Assistant as a device (they get pulled from the Integration with Sonos, which I assume if from my Sonos account online).

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Ken_Griffiths
3 years ago
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Mike1977Contributor I
posted in Amazon Alexa and Sonos
S1 App and Alexa

I updated my system with the S1 App as I have an old Play 5  and now none of the Alexa Voice controls work.. Help

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3 years ago
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Dule13Contributor I
posted in Google Assistant and Sonos
Cannot control volume of my Beam when listening to Google News (via Google Assistant)

Hello guys,   I am quite new to the Sonos world but so far I have been nothing but satisfied. However, today I experienced something that I cannot seem to fix. When I command the Google Assistant to play the latest news, Beam’s volume goes down no matter how loud it was before. Plus I cannot increase the volume either from the app of physically via Beam. The volume is stuck at low for the news! That is if I increase the volume manually the volume bar moves in the app, and the sound is very loud if I change to music, but the news in that moment do not react.  I have done a Factory reset but it did not help. Plus, this problem did not occur earlier, as we were able to control the volume for news normally.  Any suggestion what it may be? Could it be some Google Home or Assistant settings?      Very thankful for any help! Tnx in advance Regards  Dule

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3 years ago
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Robin47942Contributor I
posted in Google Assistant and Sonos
google assistant and spotify family plan

I am having trouble getting sonos to work with google assistant for myself and my family members and our separate Spotify accounts.  We have a Sonos one and a sonos amp in our living room and a google home in each of our bedrooms. We have  4 google users each with voice match turned on. We have 4 Spotify accounts, one for each google user. Each user has all google home and sonos devices listed as matched ‘devices’ in google assistant. However, we are constantly being told by sonos that our requests for music on the sonos device cannot be completed.  What is the proper way to configure multiple family members with multiple Spotify accounts and multiple google accounts on one sonos speaker/system?

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3 years ago
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RogkateContributor I
posted in Amazon Alexa and Sonos
BBC suddenly fixed for Alexa/Sonos then stops again

This is one for Sonos: ever since BBC launched Sounds, we’ve not been able to start BBC Radio 4 on our Sonos speakers, either as the preferred speaker or just by asking “Alexa, play BBC Radio 4 on kitchen”. Instead Sonos plays a different station, most recently BBC Cymru 😅About four days ago it suddenly started working seamlessly. I was so pleased. However, this morning they're back to their old tricks (Alex and ‘kitchen’), and it doesn't work.I read somewhere you were having problems agreeing a licence or something like that with the BBC; it might have been something to do with their introduction of the Sounds app. We're you testing a fix? Can you get it working again?

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3 years ago
Asgorath
AsgorathChromatic Producer I
posted in Google Assistant and Sonos
Google Home see's 2 TV's through the Sonos Arc (there is just one)

I am trying you Google Assistant through my Sonos Arc and I noticed my Google Home App has 2 TVs (syched through Sonos) and one Speaker. With them all looking identical and all not originally named in anyway I could identify them it’s a bit of a ‘mess’ in my Google Home App.Especially as I also sych my TV itself through Home Assistant (LG still hasn’t released Google Assistant in The Netherlands). So I effectively have the same TV 3 times. Which can cause Google Assistant to get a wee bit confused. With naming things differently I got most issues solved.But I still cannot figure out why Sonos is sending out the same TV twice.I have “Sonos TV Control Sonos TV” and “Sonos TV Control Woonkamer” (woonkamer means living toom in Dutch). This seems to indicate both my Arc and my Sub are both sending out the TV. Which is kinda odd as my Sub isn’t connected to my TV anymore since I got an Arc. Is there someway it remembers the old connection and if so, can I clean it up?If I click ‘unlink’ on t

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Asgorath
3 years ago
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CarvingSurferContributor I
posted in Google Assistant and Sonos
Sonos radio HQ.

How can i add Sonos radio to Google app?

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Simon B
3 years ago
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Jimbo29Contributor I
asked in Google Assistant and Sonos
New to Sonos - Google Assistant grouping

Hi just got my first Sonos product, a Beam. I’ve got google assistant speakers (Google Home and minis) set up a group to play music all together. I’ve tried to set up my Sonos Beam into this group to play music etc… all together so Google home Max, Nest minis and Sonos Beam together but cannot seem to include my new Beam. Can I please get some advice, this was one of the key reasons for me purchasing the Beam so that I could add it to my existing Google Home group of Speakers. I’m really quite disappointed now. Thanks 

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Ken_Griffiths
3 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Smart home integrations
Sonos Implementing Snips Purchase Capabilities

I know this might be an empty conversation but wanted to throw it out there. Sonos bought Snips Voice Assistant Service more than a year ago and we haven’t heard or seen anything come of it. While I can put up with Alexa (it works about 25% of the time) I would really LOVE and prefer something that is focussed on music management oriented usage. Any thoughts, updates, rumors or ideas. 

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3 years ago
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tanguy.edContributor I
posted in Smart home integrations
Association automatique enceinte sonos

Bonjour, Ma wifi se coupe tous les soirs et donc tous les jours je suis obligé d’aller dans l’application Sonos pour réassocier l’ensemble de mes sonos.Je voulais savoir si il était possible avec IFTTT ou Raccourcis iPhone ou autres, de faire en sorte qu’a chaque fois que le wifi se remet, les enceintes s’associe de nouveau. Par avance, merci.

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Airgetlam
3 years ago
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davidkozlowskiContributor II
posted in Amazon Alexa and Sonos
When will Alexa "Routines" become available?

I love my Sonos Beam w/ Alexa, but it really sucks that a lot of baseline Alexa functionality doesn't work w/ Sonos. For example, I want to set a Routine that shuts off my TV, dims the lights, and plays Jazz music from Pandora at volume 10. I can easily setup this Routine on my iPhone, but Alexa on Sonos doesn't support it at all, which is incredibly annoying. Does your engineering team have a roadmap or timeline to adopt more of the standard or baseline Alexa functionality, like Routines?

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3 years ago
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sdmcgregorContributor I
posted in Amazon Alexa and Sonos
How do I make what's playing the kitchen also play in the living room using Alexa commands

If I am playing music in my kitchen on my Sonos One and then walk into the living room, how do I ask Alexa to start playing the same music in the living room on my Sonos Beam. I know I can press and hold the play/pause touch button, but I want to ask Aexa to do this for me.Option 1 is I want the music to stop in the kitchen and play in the living room Option 2 is I want the music to continue playing in the kitchen but also play in the living room.I have groups set up in the Alexa app:Group 1 called Kitchen Group 2 called Living room Group 3 called downstairs which is Kitchen group + Living room groupAny help?

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3 years ago
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feawefContributor II
asked in Amazon Alexa and Sonos
Can I switch from Alexa to Google Assistant later on

I have Beams and two Sonos one (gen 2). If I initially set them up with Alexa, can I later on switch to Google assistant?

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Airgetlam
3 years ago
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BLincContributor I
asked in Amazon Alexa and Sonos
Alexa works ok with sonos speakers for music but does not control the TV volume when switched. Note. The app does control the TV volume and music volume

Alexa controls my Sonos speakers for music just fine.   But when I turn off music and turn on the TV through my Sonos speaker, Alexa will not control the volume.   I CAN control the TV and music volume through the Sonos app.   Not sure what happened as Alexa WAS controlling the TV volume just fine but I can’t figure out what may have happened to have Alexa no longer able to control the TV volume of my Sonos speaker yet is works on music just fine.  

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Ken_Griffiths
3 years ago
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minnesotachrisContributor I
posted in Smart home integrations
S2 app can't find speakers

This is so frustrating spending so much money last month for the most up to date equipment and not having it work. It did at first but for the last week the S2 app can't connect to the Arc, Sub, or one of the Sonos One SL. The app only finds one of the One SLs. That's it. I've uninstalled and reinstalled the app, reset each device and the router, tried an ethernet cable. WTF

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3 years ago
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jetboatrichContributor I
asked in Amazon Alexa and Sonos
Same Alexa account on S1 and S2 system?

I have both the S1 application and recently added S2 due to G3 Sub added to a room.  We use Alexa throughout the home and now cannot use it where S2 is being used?

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3 years ago
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Melonhead74_1Contributor II
posted in Google Assistant and Sonos
Google Assistant - unknown voice command

Hi, I’ve set up a Sonos One in a similar location, where I previously used to have a Google mini (nest).   The google mini used to work well. I could play music, get weather/jokes, ask questions. It would recognise my voice etc.   The Sonos One is terrible! It recognises when any of us say ‘ok google’ but in the ‘my activity’ on google assistant it just has ‘unknown voice command’. It will respond (on occasion) to basic voice commands like what is the time, or it will play a playlist from Spotify, but most times it beeps when I say hey Google, and the light blinks a few times - then it goes back to playing music or ignoring me. When I check activity it says unknown voice command. how on earth do I fix this?   ​

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3 years ago
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BOStrandContributor I
posted in Amazon Alexa and Sonos
"sorry, something went wrong" from Alexa when trying to play radio from TuneIn

Hi,I have a brand new Sonos One. Alexa works fine with Spotify, but when I want to play radio from TuneIn all Alexa says are:  sorry, something went wrong.This works fine on my Amazon Echo device.I can Also play from TuneIn via the Alexa app on my phone on the Sonos One.What can be wrong?

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Smilja
3 years ago
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dougntommyContributor III
posted in Amazon Alexa and Sonos
Sonos Move and Alexa won't control pandora

This has happened several times in the past and each time it gets just a little bit different.  Here’s the scenario, I have a sonos move, beam, and 2 play:1’s in my set up.  I have the beam and plays set up as a stereo surround system.  I have Alexa configured as a voice assistant on both the move and the beam.  With the move, if I say “Alexa play todays hits on pandora” it will do nothing.  If I play it using the sonos app it plays, and I can control the volume with Alexa but nothing else.  “Alexa stop” doesn’t work, “Alexa stop pandora” doesn’t work, “Alexa play 80s on pandora” doesn’t work.  If I say “Alexa play my music” it will say “shuffling your music on amazon music” but then do nothing and continue to just play what was already playing.I’ve gone in and removed the alexa app from the sonos app altogether and then re-added it.  This seemed to resolve it for a few days but now it’s back to the same behavior.  I’ve removed alexa from the move and re-added it but still the same pro

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Paul A
3 years ago
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shashank4thaprilContributor I
asked in Amazon Alexa and Sonos
Repeat - Sonos Alexa Support for India.

This question has been asked for more than 3 years now and surprisingly Sonos doesnt have a proper answer. What is going on. Do you have a development team or not ?

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Paul A
3 years ago
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DerscouseContributor I
posted in Amazon Alexa and Sonos
can not get alexa to turn tv on or off

After going around in circles and chasing my tale for an answer I finally figured out the solution to my particular issue.  When I asked Alexa to turn on/off the Tv, the response was always, " Tv does not support that".  Long story short, opened Alexa app on my tablet, found my Tv ("Sony Bravia") and Alexa suggested different comands to try, for example. "Alexa turn on/off (LIVING ROOM TV").  Alexa mute (LIVING ROOM TV")  It turns out just saying turn on tv, turn off tv is confusing to Alexa as it needs to know what you labeled your Tv, for example.  Living room Tv, Kitchen Tv, Bedroom Tv and so on.  Once I told Alexa were the tv was assigned she executed the command and made me a sane person again.  Hope this helps.P.S. I love my Sonos, wow wee, thats some system.

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Simon B
3 years ago
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smurph_idContributor I
asked in Google Assistant and Sonos
Google assistant can't play Spotify - not linked to same account

Hi i’ve just connected my Move to google assistant. When i ask google to play something it accepts the command and repeats it back (like ‘ok playing XXXX from spotify’) but then it says something like ‘can’t play because sonos and assistant are not linked to same spotify account’). So then i have reset all my spotify accounts so that sonos and google assistant link to the same spotify account, but it still gives same error message. I fully de-authorised them and re-authorised spotify, removed and re-added google assistant, and tried again - but still same error message. Any ideas?

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A
3 years ago
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