I have a Sonos Port that I’m trying to control all of my speakers downstairs. I created a group called downstairs in the Alexa app and my Sonos Port shows up. However when I go to the Sonos App it doesn’t show up. When I tell Alexa to play music down stairs it says “Playing music on downstairs. Sorry I cannot play music on downstairs. Sorry something went wrong” and that’s it. I have already removed all products from Sonos and Alexa apps and also removed the Sonos skill from the Alexa app and then reconnected all of my devices and still nothing. In different rooms upstairs I have a few Sonos ones and they all work with the Alexa and show up in my Sonos App. Any thoughts on how I can get Alexa to control my port? Or could it be an issue with the port itself?
Best answer by Ken_Griffiths
Yes I’m not seeing the port listed as a room in the Sonos app. I appreciate the suggestions the next time I am able to take a look at the port I will see if any of these help. Thank you!
It’s not showing in the Sonos App? ...In that case, perhaps use the ”Settings/Support/Find Missing Players” option to see if that gets the device to reappear and back up and running for you.