Voice control and smart home

Hi, How do you stop Alexa dipping the sound in other rooms? If I'm in the living room listening to music and someone in the kitchen asks Alexa a question, it makes the volume dip in the living room.

I have removed the Alexa and Amazon App an re-isntalled it with the account/email asscoiated with the Sonos account. When I attempt to add voice services to the newly added Sonos One it ALWAYS associates the wrong email/account when linking to Sonos. As a result, the proper physical location is never associated with the speaker, not can it be setup properly in Alexa (never saves). I have followed the guidance on factory resetting and I am still in the same place. Very disappointed in how buggy this software is since I bought the One and it won't associate with the proper account or properly play back music from TuneIn or Amazon (no play back). Voice control is crucial and this is just a boat anchor at this point. Any guidance I can get besides the exisitng articles you guys have already published?

Hi! Is it possible to get Alexa to Sonos Beam in Sweden? If yes, how can I install it?

Is the Sonos One supposed to be able to set reminders? The Echo can. Alexa told me it cannot set a reminder on this device.

So on Dec 17th Apple Music will be available on Amazon Echo devices. https://www.usatoday.com/story/tech/columnist/baig/2018/11/30/alexa-welcomes-apple-music-amazon-echo/2151574002/ The question is; does this make Apple Music immediately available to those of us who use an Echo connected to Sonos. On Dec 17th will I be able to ask my Echo to play apple music on my Sonos ? Or will Sonos also need to "do something" to make this work ?

Hi, Good to know Alexa routines can now interact with preferred speakers in sonos groups, great work Sonos. However rather than using Music in the Alexa routine to play music via Sonos I’d like to control the volume (and other things) - however Sonos isn’t available as a device in Alexa routines, is this being planned? For now I’ve got a Yonomi routine which Alexa can call in its routine (via the Yonomi scene) however as Yonomi Sonos integration requires a local device running the Yonomi app it’s a bit flakey. Any suggestions on how to make this work better? Stringify doesn’t work in the UK to do this, and I don’t think IFTTT can be triggered from an Alexa routine? Thanks!

No matter what I do to install Alexa, Play 1 will not show online. It is not discoverable. I disconnected my Sonos account from Alexa and then rejoined it to see if that solution would work. Not. But it is showing in my devices. Ran diagnostic 1764600812 Pics attached.

After almost a year of being in the Sonos ecosystem without MRM support I finally stumbled across this: https://developer.amazon.com/blogs/alexa/post/a9acaabd-d5a0-4fdf-b74a-c20cfe4d4ef9/deliver-whole-home-audio-with-alexa-multi-room-music-and-device-targeting While this post makes the blame sharing between amazon and Sonos relatively equal, at the end of the day, after purchasing the Alexa ‘flagship’ models, it’s been quite the long slog. So! In the interest of putting all of that behind us, the question is raised of when MRM will be supported?

Alexa in Malaysia

Recently the volume on my Sonos One is very low and will not adjust. The only way I can get the volume to work correctly is to unplug unit and plug it back in. I have had the unit for almost a year with no issues--this started a couple weeks ago.

I have a new Sonos One that I am adding to home with 2 Echo devices. In the Alexa app I am trying to setup an Audio Group for multi-room music. However, the Sonos One does not show up as an available Echo device to add to the group. What is the trick for getting this to work? Thanks.

Trying out the alexa app with an echo Dot today. Is there, or will there ever be a way to simply have all Echo audio playing through my Sonos speaker? At the moment you have to specifically tell Alexa the speaker to use, i.e. Alexa play the Beatles on *speaker name*. I would prefer if I could have all audio by default going through my sonos, without having to state the room on every command. Maybe I am missing an obvious setting for this?

hi all i'm trying to add a Sonos One to my existing system, for 2 reasons: 1) first and foremost, to add a device that is compatible with alexa (all my other existing devices are not), and 2) to add an additional speaker to my system (why not?). The problem is that when i added the sonos one and tried to add it to an existing room, all other rooms other than the one i wanted to add it to appeared as choices. The existing room (my living room) has two existing play 3s (paired together i think), a subwoofer and a playbar. does any of this preclude me adding the new speaker alongside these devices? (and is therefore a reason why this room did not appear?). i know that i can group rooms so the advice of 'just call it x and then group it with your living room' is (partly) valid. But this workaround causes some additional problems - for example, when i use alexa to play a song in the living room, i then have to manually group it with the room the sonos one has been allocated to each

Its been over 7 months where people have been asking for a fix. How about not ducking sonos players that arent in the same room as the alexa being asked? Is it really that hard that you guys can't do an IF THEN code in the software? The solution of telling people to disable the skill is the same thing as saying yeah go buy a different speaker other than sonos. PLEASE FIX THIS!

If your Sonos speakers are not currently in a group, and you initiate a song/playlist on one speaker thru Alexa, and want to add another Sonos speaker, how do you do it? I want to stream the same music to all my Sonos devices even if I add them "on-line" one by one. (I know you can do this if you group them ahead of time in the Sonos app, but.....)

Hi I am since +/- 5 years a pretty heavy SONOS user and since one year I used ALEXA. Alexa is since some months 100% supported in belgium I sold my ALEXA speaker and bough me some SONOS one's to add alexa controls in some of the rooms.... unfurtunately it seems SONOS team didn't follow the integration track of ALEXA??? Why isn't there ALEXA support on the ONE's yet in belgium and many other countries where ALEXA is already supported by amazon?! I just flushed 900euro on extra Sonos ONE speakers which only behave as PLAY1 speaker since I can't use voice commands ;-( A very unhappy premium customer...

Sonos works fine -- Alexa works fine except cannot see Sonos speakers It has worked in the past. Note: I believe that having 2 Sonos accounts has created the problem. One account has the speakers, the other account has the Sonos SKILL. When I try to add the Skill to Alexa, it tells me that I need to transfer to the other account. All sounds well and good but while executing the transfer it abends and tells me to call Customer Care .. "GOOD LUCK THERE!". What I would really like to do is delete one of the accounts and get everything in one place. Can't find a way to delete a Sonos account. I have a simple configuration. 2 Sonos One speakers and iPhone app and a Windows 10 app.

New Sonos One with built in Alexa! Not quite. My new unit arrived today, setup was easy and had it working within 10 mins. However I was disappointed to learn that calling and messaging are not possible. Also not able to play Spotify with voice control on that unit, this works with the DOT. Nowhere that I seen in the marketing release did it say that Alexa functionality would be limited, so a lesson to be learned there. Could someone from Sonos please highlight any other Alexa functions that are restricted in the new Sonos One. Are there plans to introduce the calling and messaging features in the future?

I have spent an hour trying to reconnect my Spotify account to both Sonos and Alexa so that I can say, "Alexa, play 'XYZ' on Spotify." It then tells me to connect my Spotify account to starting with my Alexa app but EVERYTHING IS CONNECTED AND I AM LOGGED IN. I have tried uninstalling both apps, I have disconnected the service from the speakers, I have even checked my Spotify account to ensure I am in fact premium, even though I know I am, and sure enough, that's fine too. I literally cannot figure out the problem. That all being said, I can't ask my speakers to play Spotify but I can open the Spotify app on both my laptop and phone and connect to my Sonos speakers from there. THIS IS SO FRUSTRATING. HELP.

Why does Alexa keep telling me that she is not registered when I ask for her to play the Radio? I.E Alexa play radio 2

I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Voice commands to Alexa work perfectly. I can request a playlist, artist, song, or station from Amazon music and it will play. The problem is that it stops after one song. I've read previous threads regarding this issue. So, I removed the skill and re-added. I've removed the surrounds from the group and re-added. No change. The PlayBase is wired in as is the sub. Any thoughts?

Hi, I have a beam and 2x ones for surround sound. I can’t seem to play music after I’ve been watching tv without using the app. I’ve tried saying “switch to Spotify” but it doesn’t work. Any ideas?

I have an LG Oled tv. IT has HDMI Arc, but it doesn't turn off the TV. It turns it on, but won't turn it on. Also I use to be able to put the tv to sleep with my Apple TV remote. When use to put my Apple TV to sleep the TV would also so off, but now it just goes to the HDMI screen. Any suggestions?

Having continuing problems with Alexa and the Sonos one speakers - one speaker has cut out completely and refusing to respond. The other is occasionally working but mostly not- I’ve tried rebooting numerous times to no avail - the software is rubbish - a lot of money for it to go wrong - I’m considering returning them and going back to old fashioned Bluetooth connection unless anyone has any tips?

I do not understand something. I have sonos one. I have amazon in Poland, paid version. music is played back by the applications on your phone and computer. I have combined applications with sonos - but I can not play because it does not work in my location !!! ---- yyyy .... I do not understand