Sonos Beam won't turn Samsung tv on or off

  • 19 January 2019
  • 1 reply

My Beam won't turn my tv (Samsung UE55JU6800) on or off via Alexa voice command.

Voice command works for other functions (volume adjust, mute etc) its just the on/off that isn't working.

When I say "Alexa turn TV off" the response is I cannot find a device named TV.

I've reviewed other threads and have tried:

- Unplugging my other HDMI devices which my have been confusing the TV
- Turned on Anynet+ (HDMI-CEC) in the TV's settings
- Selected Yes for Auto Turn Off in the TV's settings
- Tried selecting Soos Beam as the Source on TV and whilst I get the Sonos screensaver I still cannot turn tv off

Any help would be greatly appreciated!

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1 reply

Userlevel 7
Badge +19
Hi there, carlh365. Are you still having trouble with this? When I take a look at the voice commands for turning off a connected TV, it seems like the verbiage is "Alexa, turn off the TV". I think the way Alexa heard your previous voice command was to turn the device "TV" off. Which it likely could not find a smart home device called TV.

Let us know if you find this helpful. Thanks!