Hey community, thanks for your time. We just moved and I set up my Sonos One speaker, changed the WiFi settings etc, Sonos app on my phone is updated already, and so forth. I say "Alexa, play (fill in the blank)". Then Alexa responds by saying she is playing the (fill in the blank) that I commanded, but then there is no audio (the audio volume is not turned off). On my Sonos app, I can click a song option with my finger, and music will play. But again, Alexa voices my command as if she's gonna play music, but then silence. Not sure how to troubleshoot this.
Best answer by UKMedia
First thing if your Sonos One works via the app but not via voice is to Disable then Re-Enable the Sonos skill in the Alexa App. If the problem persists, then please follow the steps in this article: