The Community Corner

New Apple iOS can’t find Sonos speakers.  Anyone have a fix?

Hi—we tried to connect our new Beam Gen 2 to our TV, and now the TV cannot play audio at all.  So we are looking for a new TV that is compatible with the Beam Gen 2.  For those of you that have and use it, what TV have you successfully paired it with?

Hello sonos guys.  I’m constantly changing my subwoofer level.  when I use it by day I put a Normal volume. When by night I put minus 6. When I play music another level, etc  it would make my life a lot easier if I had an iOS widget only dedicated to change my subwoofer level. thanks a lot, David.

I placed my order a few days ago, and it has been sitting in this status ever since.  The estimated delivery date gets moved one day forward every day.

It’s been a while but now the SPAM bots are out in force, over 20 posts this morning alone.  HAve the filters been removed?

I would love it if (Alexa-enabled?) Sonos speakers had the option to announce the title and artist of songs in between them playing. e.g. “That was Eight Days a Week by The Beatles. Next up is Thunder Road by Bruce Springsteen.” This would be SO helpful when shuffling a playlist you’ve never listened to before, or one you haven’t listened to in a while. Plus, for voice-enabled speakers, it would give you an extra moment to decide if you want to skip a song before it starts playing.

Hello, any impact due to the potential Okta hack earlier today? Source: Okta hack puts thousands of businesses on high alert - The Verge

Has Sonos severed or suspended its commercial operations in the Russian Federation given it is engaged in a fascist invasion of a sovereign state and stands accused of war crimes? Yandex Music is a Russian entity. 

Er lidt nysgerrig hvordan, i har sat jeres Sonos arc og sub op, i forhold til EQ og sub lyd. Kunne godt tænke mig at høre hvad i kunne anbefale til en mindre stue

Hi!My name is Emma Joseph and I am a passionate blogger & model. Recently, I have launched my dream project under the title of Infozla * where I used to share about celebrities. I want to promote sonos’ products as an affiliate on my blog to get the commission per sale. But I am totally confused where and how can I start so, can anybody please guide me for this matter? Regards » Emma Joseph  *Moderator Note: Modified in accordance with the Community Code of Conduct.*

Has anyone else experienced the horrible tech support now that it has been shipped to a third party over seas. It no longer is the knowledgeable friendly professional tech support that in the years of owning a complete Sonos system I have come to know. Now it’s being put on “Mute” till I have to hangup due to no response or a tech that talks so fast they must be on a time constraint to get me off the phone. Then hangs up at the end of a very painful call with no thank you for being a valuable customer or do I have any other questions no Bye--- just hangs up.  Bring it back to the US of A. at least I won't be put on Mute or Hung up on.  

We camp a lot and having the ability to pair two (or more) roams together would be so beneficial. Many of the roam competitors already offer this feature, PLEASE consider this. 

I have owned multiple Sonos products over the years.  I regret this due to the many hours I have had to spend reconnecting Sonos to my network.  I have never had any product come close to the frequency of lost connections or the difficulty of reconnecting.  Half the time I have to involve a Sonos tech or live without Sonos for a while.

I own a professional music studio & production facility… audio is routed through our facility using our Dante network which integrates seamlessly with our existing network switches/infrastructure. Dante is quickly becoming the state-of-the-art, industry-standard for professional digital audio routing & a lack of Dante support for Sonos is the only thing stopping us from going “all in” on Sonos for our general facilities. Dante is Ethernet based, so it should in theory be possible to add compatibility with the Sonos Port via a software update  Also – POE powered Sonos speakers would be A+++ 🙏

Dear All,I have 4 rock speakers Rock Monitor 60-SM  :Impedance : Ohms channel stereo or 4 Ohms mono. Max input Power : 70 watts mono  or 35 watts /channel stereo.How do I connect rock speakers wire to Sonos Amp?Please share with me how I will do preferred wiring diagram.Thank you 

We bought a new Roam for our home that already has 7 other Sonos devices. We are a longterm user of Sonos equipment and have been very supportive over the years. We have found out the new Roam will not work with legacy equipment in the network. I was told it would need to create a new network, an S2 network for it would operate. Clearly a huge departure from the concept of buying devices which all will work in one network … if you want all the rooms to have the same music, not problem; well not anymore for legacy users. I was told I had two options, a new network, upgrade old equipment and of course return the new Roam. The new network doesn’t work well for us. An upgrade of the range of $2,000 Cdn seems unbelievable, we get nothing new, same music as we use to have. Only a couple years ago the CEO of Sonos stated that he had heard from the legacy users, we respected that we were there in the beginning years. He stated he would keep the “two operating systems” to accomodate the legacy

I will never buy sonos again.I do not need a police gear that decide what I can or cannot listen through the gear that I bought.Nor buy a device that, one day, decide to stop to get connected to my wifi. And then, while wired connected, then stops working from one day to another with no change.Sonos = planned obsolescence.The sound is good yes. That is all ! The only positive point.The gear will go to trash ! I have no time to reconfigure it from scratch when I want to stream a song.You are a great rogues band. Congrats dude.I know you do not care because you have no respect for anyone and anything, people neither the planet. We start not carrying much about sonos and sonos like companies either.

This is getting very annoying. Do not force reboot my PC after updating the S2 controller. At least have the curtesy to inform or ask me. 

Hi, Owner of a Sonos Arc, would be usefull to be able to schedule on/off for speech enhancement & night sound. This will avoid to active them manually when kids are sleeping, and to forget to remove it at the end of the movie/night.

My play 5 needs returning for a replacement, got a email saying I would receive a label within 1 day… it’s been 6 now. After numerous emails I still an yet to get a response.. what has happened to the customer service? The technical guys are awesome but Sonos are being seriously let down by the returns!!

 its way past time am I right? Whos with me?

TL;DR: support for controlling Sonos system through mobile app, without local Wi-Fi connectionContext:I have a Sonos systems in both my home and the production facility I work out of.All of our Sonos devices are hardwired to the local networks, as are most of our internet-connected devices since we have a gigabit network & they need an optical connection to take advantage of that.Because of this, I prefer to keep my mobile devices off Wi-Fi since my 5G cell coverage on my phone is actually more reliable.Since the Sonos devices are connected to the internet anyway, why am I unable to control them from anywhere? Why do I have to be on the local network?

I considered buying my two adult kids a new Sonos Roam each, but these speakers are designed to last only a few years, because the battery is not replaceable. Sonos, you need to be a responsible global citizen. We cannot keep polluting this planet the way we have been, particularly over the past 50 years - the period of turbo charged, rampant consumerism. You can change the design - allow simple battery replacement; and make the speaker, all your speakers, fixable. If the water resistance goes out the window, so be it.Market your environmentally friendly credentials then. Put people and planet before profit, and you, and all of us, will profit in the long run.

Hi I am about to purchase SONOS ARC with sub and two rear speakers. Just wanted to make sure that it will be compatible with my Samsung 65’ inch series 7 Model RU7100.If anyone has feedback and experience on that will be highly appreciated as it is quite a bit of investment.It has 3 hdmi ports with one of them showing HDMI ARC if that helps. 

I know specific bands are not really a discussion on this forum, too each his own. However, they just released this performance on various music services. Not a huge fan but recognize their and its musical significance to history. Just listened through Apple Music via Dolby Atmos with my Arc surround set. Just have to say really awesome and would definitely recommend taking 42 minutes to do so. Just incredible.