The Community Corner

Before I owned a Sonos One, I used a simple Google Home, and every night I’d set up a media alarm so I’d wake up with music, and I had set up my Google Assistant routines so every time I’d turn off an alarm, a routine that put on weather, traffic, and news info would play.Now that I own a Sonos One, media alarms are disabled and instead I have to set them up in the app. I still get to wake up with music, but the alarm isn’t recognized by Google Home and the routine doesn’t play, and there seems to be no way to tell the Sonos app to do something similar when the alarm is turned off. Can this feature be added for the Sonos products? Run a Google Home routine every time I turn off an alarm or have Google Home recognize Sonos alarms as alarms?

Hello everyone! I would like to request a feature similar to the existing one for the surroundspeakers but for the sub.Can we get a seperate volume slider for music and movies please? Thanks in advance!

Only recently I've moved over from the S1 app to the S2 app and seeing the differences for the worse. I use a BT Hub and a good while, there were long running problems with Sonos S1, but these were eventually sorted. Have now switched to S2 app and am seeing old and other new problems in S2 app. For example, a new problem..... When selecting a playlist in S2, the immediate editing of the playlist order is not available. This was never the case in the S1 app. You were able to see the tracks straight after the playlist was selected. Also it's doing that nonsense again where you go to use the app but not speakers appear. Have to stop and start the app which sometimes works.

Hello to all,I was wondering about a simple but important question: wouldn't Sonos take us for donkeys?Let me explain:- I had a Beam gen 1 and was quite annoyed not to be able to read the Dolby Digital + format present on many movies/series and even Netflix. For that, Sonos says you need a Beam Gen2 with E-ARC. So I bought this gen 2, and it works.Problem -> In 2013, I had an Onkyo HT + Focal SIB, and this amp decoded all formats with a simple HDMI ARC plug.I don't understand why you absolutely need a Beam 2 to decode DD+ for example.Another point: I connected the beam 2 to a Fury Arcana HD box to benefit from an E-ARC output and avoid any lip sync problem.However, when I connect the Beam 2 directly to my TV in classic HDMI ARC, it decodes very well the DD+ or even Atmos format! I don't need to connect it in E-ARC to read these formats. The ARC standard being backwards compatible, the signal transmission is done in ARC standard since my TV is flanged that way.So we can conclude that

"Hello, I have two of the sonos one speakers from Costco that are paired with the sonos arc soundbar that I also purchased at Costco. I also purchased a Sonos amp from Best Buy that I am using with two sonance ceiling speakers. All the speakers work together well when I am listening to music through my phone. But I can’t get them all to work together when I am watching TV or a movie. I have the soundbar connected of the hdmi arc output off the back of the TV so the soundbar and the two Sonos one speakers are working fine but how do I get the Sonos amp to work with them while watching tv or movies?"

Hinew to Sonos family and noticed that there are no Bollywood/Punjabi radio channels in the world category.As there is a large community listed to this genre. Could you please introduce the radio channels  thanks

Got a new iOS phone. It does not recognize or find family network. 

I'm quite disappointed to find that one of my speakers (now 7 years old) keeps reporting error code 4. Support has told me that it has reached the end of it's life. The speaker hasn't moved so I do not understand how this can be. When we buy cars and many other items we expect them to last longer. Being offered a 30% discount if I return the speaker to me feels like planned obsolescence.  There should be an option to fix whatever memory issues exist. Anyone else figured out an alternative to resolve this annoying problem?

First time posting just wishing the community a merry Christmas and a happy prosperous 2023 I've received the best Christmas gift ever from Santa sonos I've set it all up and just WOW I'm totally blow away my ears are in utter joy thanks sonos 

Vorrei acquistare una conoscenza arc, ma posso collocare solo all'interno di un mobile con un pò di spazio laterale e superiore di circa 10 cm. Funzionerebbe?

Just finished the 14.20.1 update and all is good . Shows in my system 14.20.1. However, banner comes up at top saying another update is needed.. would this be the app?

I adore Sonos - the look, the sound… I even purchased shares in the company because I believe in them so much. I’ve had my Sonos One speakers for about 7 years and I’ve been envious of my friend’s Sonos system for a while. So I finally saved enough money to buy several Sonos products this year for my entire home. Before I made the big purchase, though, I decided to order a Sonos Roam. Although it said shipping would happen within 1 or 2 days, it didn’t. I emailed Sonos support and never heard back. I can track the speaker to my neighborhood and apparently they attempted delivery but I was home all day and heard nothing. This seems crazy for such an expensive item! I can’t locate it and I can’t get in touch with anyone. And now I’m leaving the country for the holidays until mid-January. There is absolutely NO WAY I am going to spend thousands of dollars on my full system if it’s just going to get lost. Sonos needs to improve the quality of the entire experience if they want their compan

I finally put my finger on why my Arc/Sub combo sounds worse than it should, and now I've found multiple posts mentioning how pairing a sub with an arc neuters the sound. I completely agree. The crossover point is set too high and too steep. Once paired, the arc sounds like it has no low end at all and the sub is distracting because it is handling too much. Not all rooms are the same, I'm not moving the sub, arc's are used for music not just tv/movies, we don't all have iphones, and I doubt trueplay would do better than my own ear. We need more tunable crossover settings, including disable.I figured that out when I set up an Amp today and was dismayed to discover that using the sub out connection forces a (albiet somewhat adjustable) crossover on the main outputs. Disabling the Amp crossover should also be an option. Fortunately my sub has speaker level inputs so I don't have to use the sub out connection, otherwise I wouldn't be using the Amp now. Once I realized the Amp forces a cros

Was excited to get the Sonos Beam 2 in the mail, hooked it up to my TV…...then…..Sonos happened.Forced to install a phone app, forced to give Sonos every permission available (location, full name, email, network access, microphone access, phone access, history access?). It’s just a speaker! WTF?!Forced to use Sonos app to use a speaker I just payed $500 for? Can’t play any audio from my phone to the speaker, no music, no radio, no podcast, no other devices. All must pass through the one and only Sonos app on the one phone entity with no other connection options permitted. Can’t connect directly through the Wi-Fi or Bluetooth, ever, zero, ditto, natta. Jokes?This system is very similar to Apple products, that plenty of people own and love, that I refuse to use. If you use it, it’s the only thing you can use, and will likely ever use, no other options, they own you and tell you what you can and cannot use or do.I own my devices, they don’t own me. Dodging this companies trap!

I moved into a house that has speakers in all the rooms that are controlled by a Control4 system. I dislike the idea of having to call for Control4 support every time I want to do anything (e.g., play music from my PC hard drive, etc.). Has anyone replaced a Control4 system with Sonos? What issues did you encounter and was it worth the effort and the money?Thanks

Do not buy a Sonos Roam and probably any other Sonos productI have been a Sonos fan for 11 years and then the Sonos Roam came and ruined it all.I have bought 4 Sonos Roams in different locations for my 2 houses. 3 of the 4 have all had the same issue.... battery dies after some months. I had them on Sonos wireless charges following the recommended charging parameters and all the settings as per factory : Battery Saver On and Wifi Saver On.I have done hard resets, tried charging via USB and every other diversion Sonos uses to obfuscate that there is a real issue with Sonos Roams so that it does not have to do a mass recall of the product that was supposed to take it main stream and add to an already strained financial position. There are endless reports of this issue and Sonos do a good job of obfuscating in the various forums.Lots of frustrated customers out there.I have been such a committed fan of Sonos that I would have not blinked an eye lid if company stepped up and did the right

My sonos beam audio sticks intermittently

Any guesses as to what the S39 is going to be? Looks like it using Wi-Fi 6E

Sonos, please don't push updates anymore that only serve iphones. I don't know if you are aware but iPhones are an inferior product with less market share than android. We do not need to be wasting our time updating our speakers with an update that only pertains to a lesser platform.  Thank you. Ps - instead, give us updates that actually improve the product instead of catering to a lesser tech savvy group. Such as advanced eq controls, advanced sub crossover frequencies, more options for night and/or voice clarity and sub volumes based on source ie tv vs music.

for some reason both my new sonos and old pause for no reason at all. put up with your old stuff no longer works. but now this is bs. for this price it should not just stop for no reason. this stuff is garbage, 

I’m an electrical contractor and I regularly install Sonos system and home networks in my job so my understanding is advanced. However my sonos system is becoming more of a pain than a luxury thing to have. I decided to play a few tunes in the kitchen today and opened the app to discover my entire system is gone. 2 hours later still no music 😂 I’ve spent £3k on speakers and I can’t play any music. Find the system add the system system gone again. Home network Wi-Fi etc is bullet proof it’s just a shocking system. If any of my clients ask about Sonos in future  I will be saying don’t do it. I recently installed 6 x Sonos Amps & 3 x Arcs at a project plus a full home network speakers all set up working perfect. I then added 2 x surrounds to 1 of the Arcs and the entire system disappeared hours of work trying to get them back to them most likely keep getting calls from my customers asking why the speakers disappear all the time. Shocking Sonos repairs needed badly

Hi I just want to share my experience to the community and I hope no one encounter the same issue as mine. Hopefuly someone from sonos can see this and give me some guidance on what to do next. I always love sonos brand and recommend to many of my friends, however the recent events make me hesitate to continue to do so. I have a broken sonos roam which got warranty  exemption after initiate contact with sonos CS team (which is nice!). But as I am currently overseas, sonos service team said there will be someone contact me and issue an RMA label slip. After a week, no one contact me, so I had to contact the service team again. This time they say they have a internal error and someone will contact me within a week. Unfortunately that did not happen either. so I tried again...but still, they said my case is responsible by my region distributor and someone will contact me. but sadly still no contact.I email the ceo mail box on their support page, no response at all.In short, after nearly t

It's unfortunate that a company I’ve invested so much in falls apart at the seams.  Sonos was once a great company, but recently it's been a mess.  I ordered several things online over a month ago, in plenty of time before Christmas; every day since then, the online prompt told me it was picked up and delivered the next day.   But each day, it never came and was never picked up.  Believing the service member that assured me it was coming the next day. It never did, and this went on for over a month.  Until I finally, out of frustration, canceled the order.  WHAT IS WRONG WITH SONOS?  Poor management and processes? Possibly supply chain issues and fulfillment?  They have a great product. I have many, 12 in total.  But this situation was the worst next to a few years ago when they made some of the products "end of life" and discontinued their support on the App or even the ability to have them work with new systems without an upgrade path… that was a disaster and cost me several thousand

Hello,I have a Sonos beam and I have all my music stored locally on my computer. Everything is working great. However I wan’t to know the type of file that is currently playing, I am using my phone (s2) app to control and play everything. I have some doubles in say mp3 and flac and would like to know which one I am currently playing. Am i missing something as I can’t see any way to show this information.Thanks in advance

Is it possible to set up a network for the first time without a smartphone or iPad?My parents have a MacOs Laptop, but no smartphone.