The Community Corner

I live with my ex and she keeps deleting my set up as she doesn’t like it, how do I stop her joining my network, playbar/base/surrounds in my room how can I stop her? 

Is there anyone who got experience to use sonos as a dj. Is there any software that makes it possible to be a DJ using Sonos

Has anyone else experienced that upgrade credits disappear from their SONOS profile?Background is that I activated a 30% trade-up credit on an old Sonos Play 5 some years ago. I didn’t use the credit back then, but for a long time, I could see on my SONOS profile and I also received regular mails from SONOS where the credit was mentioned.Now I am ready to use the credit but realize that it has disappeared from my profile. I know this is really more of a question for SONOS support than a community question. But I’m unable to find any contact details for SONOS support, so I’m hoping that someone will notice it here. According to the SONOS upgrade page, credits never expire: https://www.sonos.com/en-gb/upgradeIn spite of this, mine has somehow disappeared :/Hope that someone can help 

It is in your plans to add the DAC for MQA in future products?

I posted a question “How to adjust Bass and Treble” and received a reply.I can view the reply but I cannot reply to the reply.To say that I do not see/have the suggested function. Thanks for the help.Ralph

We really should be able to change color it's not that big a deal and it would really lighten up my day if I could see different colors some people are very visually tactile.

I’ve owned Sonos since 2016.I have: 5 Play 1s, 2 Sonos 1s, a Play 3, the Beam, the Sub, the Move, the Connect, and the BoostEverything worked well until the last few months, and now the system works so infrequently it’s not even worth trying!The app CONSTANTLY cannot connect, and I have gone through EVERY troubleshooting option (including buying the boost to give it a dedicated channel).The Move is always in Sleep Mode and never wakes up - I can only use it as a Bluetooth speaker.I can unplug and reset everything, and it will work for a day or two.Wi-Fi is fast (1Gb) on a mesh network.I want help to get this to work or I’m selling the entire system and moving to Bose.

Buenas tardesSe puede cambiar entre sonido de la TV y sonido de la barra ARC, si cambio a sonido de TV automáticamente se vuelve a la barra de sonido

Hi Sonos, I’ll gladly pay an additonal fee for DTS x support. What ever the price i’ll almost say :)Regards,Carol

My Sonor One SL woke me up last night playing loud music in my living room.The culprit - a tiny leaf from one of my living room plants had fallen atop the Sonos.This was enough to start the playlist I had litened to on Spotify on my mobile in the evening.One tiny leaf falling atop the Sonos One SL playbak controller started the thing …...

Some products are better priced at Amazon than at sonos website/ Best Buy etc so I want to know would sonos cover the warranty if purchased from Amazon? 

Has anyone else found that their trade up products have been removed from their accounts, so that there are not as many items to trade up as they expected?  I have old generation products in my account which I traded up and returned to Sonos, but these were removed and the “trade up” credit applied to items I am still using.  Sonos say that they are unable to verify registration for the products returned under GDPR, as they may now be registered to others.  So they are saying that the products returned are now in use by others - what!  they’ve sold them on!?  And because I’ve returned them I’ve effectively lost my 30% upgrade credit….?Come on Sonos, this is a con!Anybody else found this? 

Does it matter which channel for Sonos ? 1, 6, or 11

I got a invoice after my order is that intended to be a receipt?

I wish that the LED light on the Beam Gen 2 also had the option on the Sonos G2 app that:> only show status light when audio is connected> right now, the led light always is white and ON. I like it when is lit up, but only when audio is actually active. I know I can turn it off, but then again, I completely turn it off which I don’t want. Because I like it to see what’s going on…

FEATURE REQUESTSONOS, similar to the Connect and Port, please add the ability for the Amp to allow a fixed volume (and the ability to set the level of that fixed volume).Considering the Amp can handle 1-3 pairs of speakers, each pair of speakers may have independent wall volume controls.  Some users don’t understand that in this scenario this would be a dual-volume setup and, inadvertently, may turn one of them down and therefore have no sound or not the volume they are desiring.Wall volume controllers make sense for those that don’t always have their phone/device in-hand and want to simply adjust the volume in a room.  They also make a lot of sense in commercial environments where you don’t want to give everyone access to Sonos, but are good with giving them access to controlling the volume level.  So, wall volume controllers aren’t going away any time soon.EVERYONE who sees this, please Like and Comment on this so SONOS sees the interest! Mahalo Nui Loa! 🤙🏽

Discovered a misleading prompt.  I was helping my dad by long-distance call to install a new speaker, but the install process always failed with a prompt that some other app on the install device was using Apple Airplay, and that we’d have to turn that off to continue.But no other app was using Airplay.  Ever.  Even restarted the phone.  Maddening.Turns out, because I was on the phone talking to him on the iphone’s speaker during the install, guiding the installation, that the phone call itself was the culprit.  That us using the iphone’s speaker during the set up was somehow blocking the setup process from hearing the coded sonos chime.  After telling dad to do the setup process by himself, after hanging up the phone call, only then was there success.I suggest a prompt edit to add that in addition to some other app “using airplay” the prompt should also say “or the phone’s speaker and voice input is being used by an active phone call.”  Would have saved us from pulling out all our hai

I got a discount code from Sonos and tried to apply it when buying the Sanus Floor stands but it would not give me the discount...Am I doing something wrong or does discount only apply to the electronic purchases?

Dear Sonos Team,Got me a Arc with Sub and all.Though what I’m still missing is a full EQ to set the sound to my liking.At least one should be able to modify High/Mid and low rather than just high and low.I believe this would help to tune the sound to anyone's liking. Of course it should keep True play while you set this.Sometimes it just feels that mids are a bit missing and I’d love to just boost them. 

Hello all, I have a Sonos Play 5 gen 2 & two Play 3s. The wifi on the play 5 has stopped working and after many hours and exhausting every google search I can think of... I have come to terms that my very expensive speaker isn’t going to be wireless any longer. The play 5 works when its connected to ethernet. My current problem is- how do I connect my two play 3’s back into the ecosystem. The two play 3s are wireless and from my understanding they would need to run off the play 5s (now bad) wireless signal? I have had my speakers for years now and I’m starting to feel defeated by what seems like such a poor design flaw. Even if the wireless on the play 5 was operational and i needed to wire one of the speakers via ethernet due to signal issues- why would it make sense to have the other speakers connect to a speaker with poor signal (which is why you would plug it in right)? It would be nice if you could plug one speaker into ethernet while the rest of speakers connect happily to my

My 6 moth old move and 1.5 year old roam have died within 2 weeks of each other.  No lights, will not power up, went through all the procedures, swapped multiple cables and chargers and nothing.  The move did report depleted battery in the app during its last day before the battery completely went out.I probably only used the move a half dozen times and it sat on it’s base charger 99% of the time. I just can’t see investing again into the battery powered products Sonos puts out.  Premium prices for non durable products.  I have a 6 year old oontz angle that i got for under 20 bucks and it still works fine.Don’t get me wrong, I love my 2 Sonos amps and they have been rock solid and probably one of the best investments I have made.  I still smile every time I put them on.I just am frustrated and disappointed with the lack of quality of the move and roam.  Now I have to deal with the warranty return, not a biggie but just another hour I would rater spend doing something else.When it comes

We have a large dining kitchen with a pair of ones in the working area as a stereo pair. All is OK with music but we often listen to voice, pod casts and radio. It is almost impossible to listen to spoken material over kettle boiling or extractor fan without raising volume to uncomfortable levels.I have tried adjusting bass / treble and speaker positioning, but to no great effect, in the eating area we have a beam which is much better when playing the same material. When my son was visiting at Christmas he said he had the same problem. The problem is such that I am considering a change of system in this location.In an experiment we tried a large vintage Bush transistor radio with FM ( over 60 years old ) which had no problem producing sufficient volume and clarity, as well as a surprisingly good music reproduction, it is a large radio with a large speaker and simple but effective tone control.I have a range of sonos speakers throughout my house including an Arc which I like very much. 

I removed a sub last night in the settings as I know longer need it. I now get this notice in the app. Anyway of removing the notice?  

It's unfortunate that a company I’ve invested so much in falls apart at the seams.  Sonos was once a great company, but recently it's been a mess.  I ordered several things online over a month ago, in plenty of time before Christmas; every day since then, the online prompt told me it was picked up and delivered the next day.   But each day, it never came and was never picked up.  Believing the service member that assured me it was coming the next day. It never did, and this went on for over a month.  Until I finally, out of frustration, canceled the order.  WHAT IS WRONG WITH SONOS?  Poor management and processes? Possibly supply chain issues and fulfillment?  They have a great product. I have many, 12 in total.  But this situation was the worst next to a few years ago when they made some of the products "end of life" and discontinued their support on the App or even the ability to have them work with new systems without an upgrade path… that was a disaster and cost me several thousand

Mai visto un tale servizio post vendita, penoso.Ho modificato (corretto) l indirizzo di spedizione subito dopo l ordine e anche telefonato. Ricevuto conferma della modifica…Invece sia la fattura ricevuta dopo la mail di conferma, che l indirizzo di spedizione dhl è quello errato…tanto vale che non vendiate, lasciate fare a amazon…