The Community Corner

Last Saturday night, something failed in my Playbase (purchased May 2017). I got into a chat with a rep, and about an hour later Sonos said that the PB was bad and they were replacing it with a Beam Gen 2. When I asked about cost for this, I was told “no charge”! I got the replacement yesterday and just finished setting up and configuring. So I’m a little numb...The Beam is a definite improvement,but I have no idea how or why it was covered by warranty. I did have to return the PB, but all I had to do was take it to UPS and pay them $20.00 to box it up for me. They paid return shipping as well.I’m very impressed and wondering a bit about what could have been in the PB to make them want it back so badly.  :) 

Why does the sonos app suck so much?  

… The Android app is a real disaster! But how can SONOS claim to be at the top of the range with such a... How to say... thing? Horror ? Application absurdity?This app crashes randomly! It's a horror when it has to be used! My account is sometimes lost! My Spotify account link too. Have to init again all my SONOS system for the Xth time! And now, I can't even find my 2 One SLs anymore... All my equipment works without any problem with my wifi access point (the point is a few meters away) EXCEPT SONOS which sometimes crashes! And fed up with the support that looks for quirky reasons but never questions their equipment when the bug is there: the bug is SONOS! 😡Sorry for the angry side of the message but there, fed up!

I have Sonos s2 app on my system with 3 sonos ones, and 2 roams.  When I try to search for music on the app, I can usually only type a few characters before the text is deleted.  It seems to be related to the search function on the app. It's as if when the app is trying to search while I'm typing, as it's returning the results, it automatically selects the text I'm typing, which is then overwritten by the next character.  Sometimes I get a couple characters to stay, and they are highlighted (selected).  If I don't tap in the search bar to unselect the text, if I type another character it deletes/overwrites the text.   I've seen other posts about this, but they did not have a solution. I use the S1 app at work, no issues. Very disappointed in the S2 "upgrade"

Can I add another Sonos product to my app and profile that is in a different country and house? Or do I need a new profile for the 2nd country? 

I was using Sonos move for almost one month, before the problem, I had use airplay function and there is no problem at all. But yesterday, i can’t find the airplay on my device even thought I didn’t change my Wi-Fi password or using another wifi (ps. Wi-Fi functioning well). Fortunately, I still can use Bluetooth for playing music. So what is happen is happen to my sonos move and how should I solve the problem?

Could I put in a suggestion to the developers that Sonos look at a Group when it is configured and instead of setting the first selected Sonos as the Coordinator selecting the first (if any) Ethernet wired one.Maybe go a bit further and pick the wireless one with the best connection if none are wired?Not likely to happen soon but it would be nice to have the next developer that digs into the Group coding see the suggestion.

Love my Sonos products. However, two things need to be addressed immediately.Form factor/product design: The Sonos One SL plug is a joke. Impossible to unplug without a vice grip. You may want to monitor the Sonos subreddit...this is starting to boil: https://www.reddit.com/r/sonos/comments/116v8dx/sonos_one_sl_plugoh_my/?utm_source=share&utm_medium=web2x&context=3 UX/Software: Removing a speaker from your system is a much-overlooked part of the user experience. You can’t do it properly without (according to Sonos): Factory reset the speaker Open the sonos app A popup will come asking you to “Add” this “new speaker Close out of the pop-up, don’t add it.  Restart the app.  So if you happened to m

I live with my ex and she keeps deleting my set up as she doesn’t like it, how do I stop her joining my network, playbar/base/surrounds in my room how can I stop her? 

Is there anyone who got experience to use sonos as a dj. Is there any software that makes it possible to be a DJ using Sonos

Has anyone else experienced that upgrade credits disappear from their SONOS profile?Background is that I activated a 30% trade-up credit on an old Sonos Play 5 some years ago. I didn’t use the credit back then, but for a long time, I could see on my SONOS profile and I also received regular mails from SONOS where the credit was mentioned.Now I am ready to use the credit but realize that it has disappeared from my profile. I know this is really more of a question for SONOS support than a community question. But I’m unable to find any contact details for SONOS support, so I’m hoping that someone will notice it here. According to the SONOS upgrade page, credits never expire: https://www.sonos.com/en-gb/upgradeIn spite of this, mine has somehow disappeared :/Hope that someone can help 

It is in your plans to add the DAC for MQA in future products?

I posted a question “How to adjust Bass and Treble” and received a reply.I can view the reply but I cannot reply to the reply.To say that I do not see/have the suggested function. Thanks for the help.Ralph

We really should be able to change color it's not that big a deal and it would really lighten up my day if I could see different colors some people are very visually tactile.

I’ve owned Sonos since 2016.I have: 5 Play 1s, 2 Sonos 1s, a Play 3, the Beam, the Sub, the Move, the Connect, and the BoostEverything worked well until the last few months, and now the system works so infrequently it’s not even worth trying!The app CONSTANTLY cannot connect, and I have gone through EVERY troubleshooting option (including buying the boost to give it a dedicated channel).The Move is always in Sleep Mode and never wakes up - I can only use it as a Bluetooth speaker.I can unplug and reset everything, and it will work for a day or two.Wi-Fi is fast (1Gb) on a mesh network.I want help to get this to work or I’m selling the entire system and moving to Bose.

Buenas tardesSe puede cambiar entre sonido de la TV y sonido de la barra ARC, si cambio a sonido de TV automáticamente se vuelve a la barra de sonido

Hi Sonos, I’ll gladly pay an additonal fee for DTS x support. What ever the price i’ll almost say :)Regards,Carol

My Sonor One SL woke me up last night playing loud music in my living room.The culprit - a tiny leaf from one of my living room plants had fallen atop the Sonos.This was enough to start the playlist I had litened to on Spotify on my mobile in the evening.One tiny leaf falling atop the Sonos One SL playbak controller started the thing …...

Some products are better priced at Amazon than at sonos website/ Best Buy etc so I want to know would sonos cover the warranty if purchased from Amazon? 

Has anyone else found that their trade up products have been removed from their accounts, so that there are not as many items to trade up as they expected?  I have old generation products in my account which I traded up and returned to Sonos, but these were removed and the “trade up” credit applied to items I am still using.  Sonos say that they are unable to verify registration for the products returned under GDPR, as they may now be registered to others.  So they are saying that the products returned are now in use by others - what!  they’ve sold them on!?  And because I’ve returned them I’ve effectively lost my 30% upgrade credit….?Come on Sonos, this is a con!Anybody else found this? 

Does it matter which channel for Sonos ? 1, 6, or 11

I got a invoice after my order is that intended to be a receipt?

I wish that the LED light on the Beam Gen 2 also had the option on the Sonos G2 app that:> only show status light when audio is connected> right now, the led light always is white and ON. I like it when is lit up, but only when audio is actually active. I know I can turn it off, but then again, I completely turn it off which I don’t want. Because I like it to see what’s going on…

FEATURE REQUESTSONOS, similar to the Connect and Port, please add the ability for the Amp to allow a fixed volume (and the ability to set the level of that fixed volume).Considering the Amp can handle 1-3 pairs of speakers, each pair of speakers may have independent wall volume controls.  Some users don’t understand that in this scenario this would be a dual-volume setup and, inadvertently, may turn one of them down and therefore have no sound or not the volume they are desiring.Wall volume controllers make sense for those that don’t always have their phone/device in-hand and want to simply adjust the volume in a room.  They also make a lot of sense in commercial environments where you don’t want to give everyone access to Sonos, but are good with giving them access to controlling the volume level.  So, wall volume controllers aren’t going away any time soon.EVERYONE who sees th

Discovered a misleading prompt.  I was helping my dad by long-distance call to install a new speaker, but the install process always failed with a prompt that some other app on the install device was using Apple Airplay, and that we’d have to turn that off to continue.But no other app was using Airplay.  Ever.  Even restarted the phone.  Maddening.Turns out, because I was on the phone talking to him on the iphone’s speaker during the install, guiding the installation, that the phone call itself was the culprit.  That us using the iphone’s speaker during the set up was somehow blocking the setup process from hearing the coded sonos chime.  After telling dad to do the setup process by himself, after hanging up the phone call, only then was there success.I suggest a prompt edit to add that in addition to some other app “using airplay” the prompt should also say “or the phone’s speaker and voice input is being used by an active pho