The Community Corner

I am going to install signal boosters in my home.  Will they impact the connection to my Sonos?  What should I be concerned about?  I use ATT router and internet provider.  

Hi folks, looking for a bit of advice with regard to selling on items that may then be used to get a discount on new products.I have a Connect Gen 2 unit that I no longer use. I thought I’d sell it on eBay, hopefully for a reasonable price, and I noticed that enquiries came in from dubious buyers who only seemed interested in seeing the product’s serial number. I realised that if I sent details of the serial number that this could be used to purchase a new product at a discounted price; is this correct? If the serial number is used for this purpose, does that automatically invalidate the original item? I think/hope I’ve avoided being scammed this way, and now wonder if the Connect is now potentially unusable, or will be if the serial number is later used in this way?  I thought I was being clever by not sending picture details on the Connect itself, but of course the number is on the box. 🙄

I’m planning to give my One SL stands to a relative. The problem is I cannot disassemble the part were the speaker is seating on (platform?)its composed of the upper part and the lower part disc clumped together and I cannot separate them.because of this, I cannot get the power cable separate from this piece. anyone has tried this yet?

Why have they removed this service from the app?, I bought my Sonos for exactly this reason.  So do I get a refund on my speaker if I return it, as it doesn't do what I bought it to do. An absolute travesty I think, if like me, you get sent music by bands and they want your reviews after listening, then surely this is an impact on my business and requires reparation of some kind from Sonos.

Hi, Some advice please.  I've a Sonos system that comprises of the following: Amp (wired, via ethernet, to the router)Play 5Play 3Playbar, 2 x Play 1, Sub (linked for Lounge/TV setup)  MoveRoam The problem I have is that I suffer from intermittent audio loss when streaming radio across my lounge setup and, my 'gut feeling' is, that this is probably being caused by a weak Sonos Net signal because the lounge setup is furthest from the wired Amp.  Is there any way I can improve the strength of the Sonos Net signal?  Would wiring in a Sonos boost to the router and let that generate the Sonos Net instead of the Amp help? Grateful for any advice anyone can provide?

I know I probably am not alone in this however just wanted to gauge how bad SONOS customer services are to everyone else. Apologies this is a bit of a moan however when you pay thousands for a top rank system I would have expected customer support to be a lot more on the ball than this. My Gen 2 Sub developed the infamous hum/interference noise. I contacted support and eventually agreed a return and replacement. I had to chase (via email) the return as repsonse from SONOS was minmal. The return went back to SONOS and arrived at their European hub in Poland on the second week in May. Then everything went quiet…..I gave it a week and phoned them to be told ‘yes it has arrived back and your replacement should leave the warehouse this week’. That was weeks ago and again nothing. I’ve sent three emails to SONOS asking for updates, I’ve received one very basic, generic response saying they would look into it and get back to me - following that, nothing. I phoned this morning and received the

 Found idly search in App Store on Apple TV. Called Sitnos, seems to work ok, but have never heard anyone mentioning it?

This week, I installed a new Mac mini to house my Roon Core. I configured my old mini as a Roon Bridge. I connected the HDMI out from the Bridge mini to HDMI 2 input of my Sony TV (Apple TV is on HDMI 1).This setup allows me to play 2.0 and 5.1 music from my Roon Core through my ARC, surrounds, and sub 3. The HDMI input signal includes the video portion of Roon, so I can access full info, including lyrics, on the 55” Sony while playing my music. A cheap Bluetooth keyboard with track pad lets me control it all from my couch.This install is somewhat like using the HDMI inputs on my TV as a preamp. I have an Oppo 103 set up on HDMI 4. It all works well. Not sure why  it took me so long to figure out how to do this, but it has increased my appreciation for my Sonos system. Now, if only something is done about the center tweeter on the 300s!

Not allowing people to play music from their device is absolute garbage. I specifically bought my sonos for this purpose as I keep all my music on my phone and do not use other services. For this reason I will be getting rid of my sonos and finding another option to play my music on. Good bye sonos. It was nice while it lasted! 

Is Sonos as good as Bose?

Since 23rd May I can no longer play my android files via my Play 1. This speaker is not bluetooth capable so why has Sonos degraded my usability?

Hi guys,I wasn’t sure how to categorize this but no matter what i type in the Edit Address in the Profile section, after it’s “saved successfully”, it keeps reverting to Ashburn, United States with a postal code 20149 and leaving rest of the fields blank.I wiped out all cookies, browsing history, etc. but nothing helps. Same happens when trying to edit my address via phone’s browser. I use “Brave” browser on both.Does anybody have any advice on this? :/

Hello,my roommate and I have been trying to place our first order on Sonos.com. It always gives us a confirmation screen of success, then it never emails an email confirmation or shows up in the order history. We’ve already reached out numerous times and the sales team always says “it’s a payment error, it’s on your card” but our cards all say that there was no problem. I even paid through PayPal and the authorization is still there, but support just told me it was auto cancelled due to payment verification still. My card issuer told me that the charge went through fine! The cherry on the sundae is that in response to an escalation to the operations team to find out why it isn’t working, my roommate got this answer back:———“Thank you for reaching out to Sonos support.We sincerely apologize for the delay in following up. After looking it over, we are unable to process your order at the moment.With that being said, we highly suggest checking our partner stores if any of them carry the sa

Not sure if this is really feasible or not, but I would like the ability to lock an instance (device) of the Sonos app so that it can only control a single Sonos room.  The use case is that a user may have a laptop/Mac/tablet/etc that tends to always remaining in a single room in the home, like a home office.  Currently, I need to open the Sonos app, and wait for it to locate all the rooms in home.  These can take several seconds for me as I have about 15 Sonos rooms (yea, I need to reduce that).  Once done, it never defaults to the room I’m currently in, so I have to scroll to pick it.  Then I need to go click around to pick what sort of music I want to listen to.  Sure I could just use voice control if it’s available in the room, but I don’t really know what I want to listen to yet.So if I could go into settings and say that I want to lock to a specific room then the app would only be concerned about discovering that single room...not all 15.  It should speed things up considerable. 

If I choose to register for the upgrade credit does anything at all change with the speakers that I register for the credit? do they still work (never bricked by the system) and still get updates, etc? it says my Sonos One and One SL’s are eligible but I don’t want to lose them from my system.

Been trying to tune for a few weeks, but always get an error message about ambient noise. While waiting on line for Sonos tech support, I moved from my  usual armchair position over to the couch (a distance of 7 feet) and voilà, it completed the tuning. 

Encore déconnecté 😬l'arc fonctionne seule... Mes 2 ones et mon sub ne fonctionne pas. 

HelloIf you have not purchased an Era 300/Era 100 speaker, then the following survey means nothing to you. Then again maybe you have purchased an Era Series speaker and don’t intend to use stands or wall mounts…again the survey has no meaning for you. On a final note maybe, you found a competitive stand/wall mount that meets your need…once again the survey mean nothing to you. However, if you’re like me and have been waiting on stands for the Era 300 speaker for two months then...yes, the survey is relevant. Full disclosure, I was able to get stands for four (4) of my Era 300 speakers upon first launch. However, I’m still waiting on four (4) more Era 300 stands ordered on April 1, 2023. So maybe the jokes on me for ordering stands on April Fools Day. Those of you in the U.S who are familiar with and know the significance of the date, can laughing relate to my comment. 😅What Do You Think Survey: Was there a shift in buyers’ preference to place speakers on stands rather than on a table.

The current Port hasn’t been out on the market that long, but wondering out loud if it makes sense for the next gen of the Port to include an HDMI or HDMI-eARC port to output atmos/spatial audio.  Perhaps even able to input via HDMI or HDMI-eARc  atmos/spatial audio.I guess in a more general sense, I want the Port to be atmos/spatial audio capable.  Here’s more specifics of the features/scenarios I’d want to see.If you have an existing 3rd party setup for a atmos capable home theatre setup, than a Port:Gen 2 could be used as a atmos music streamer for your setup. As far as I know, there aren’t any other streaming boxes that really do this just for audio.   This feels like a natural upgrade for the Port and stays true with original reason the Port was created in the first place.When grouping Sonos rooms right now, the group plays to the lowest common denominator.  In other words, if you group an Arc room, pair of Era 300s, and a Port...you’ll get stereo.  Upgrading the Port to be atmos

HelloEveryone comes to this community to get information on how to get the best performance out of their Sonos speaker system. However, there are very (and I mean very) few threads that start with “I just want to tell you how great my Sonos sounds and here’s why”. That’s OK…because this community exists to share ideas on what works, what does not and help resolve issues of all sorts. It serves as a venue to vent frustrations and/or utter discuss with Sonos. One member offered to send a video of them burning their Sonos gear as the ultimate expression of their level of dissatisfaction. Thankfully, posts to that extreme are very, very rare.😜However, after all is said and done most want to know how their system should sound. The recuring answer in this community; regardless of whether or not you have an iOS device to use TruePlay, is to “trust your ears”. If it sounds good to you then your system is properly setup/tuned”. That’s parallel to saying “beauty is in the eye of the beholder”.

Hi Sonos community I’m owner play 5 gen1 with eligible for upgrade programme. Unfortunately when login to my account I can see my speaker eligible to programme. Sonos confirmed that speaker is eligible. How to claim this discount? Thank you !

I am wondering is someone could advise me (someone with limited hi-fi experience) if I would have any issues connecting a Denon pra-1200 preamp to my sonos era 300. I have been given the preamp along with some other components and wondered if this would be Ok to connect to sonos to allow the sony prx 600 turntable to be used?I believe that the output impedance of the preamp is 10ohm. Will this be OK? 

Hi With the introduction of the Era 300 and Era 100 models Sonos gave the user two options to protect their privacy regarding voice assistants:Privacy Tap: Deactivates the voice assistant by tapping the speech bubble on top of the speaker. The light will turn off. You’ll still have access to other mic-enabled features, like Trueplay. * Security Switch: Prevents accidental activation of the voice assistant by toggling off a switch on the back of the speaker. This method disconnects all power to the microphone for added privacy/security.Most likely the above privacy/security options will be introduced on whatever the replacements/upgrades will be for the Arc, Beam, Move and Roam. As well as any new models Sonos decides to release.As the title implies some are still hoping Sonos will introduce Era 300/100 SL models with no voice assistant capability a’la the Sonos One; and briefly the Arc. IMO hardware isn’t the answer. If you recall (upon initial introduction) the price difference betwee