Discussion of private sales is not allowed as per the forum rules.

OK, How about the poor product design and legacy issues you are causing upgrading products leaving your early loyal customers to pay more??

So, clearly I am leaving selling everything as I am not going to continually upgrade my system when you wnat me to!!  I am BUYING a better brand….KEF!!!!

There’s not much else to say, is there. Bye-bye. 

In what way are the legacy issues causing you to upgrade?  All legacy devices currently operate exactly the way they have for the decade+ they did before the S1/S2 split.  If anything, by allowing those old product to operate in perpetuity, Sonos is creating a market for never upgrading, instead of forcing you to upgrade.

You are kidding yourselves.  You were the industry standard once….unfortunately chasing profits has eroded your best in class strategy and allowed others to surpass you.  Like many I am voting with my feet.

So no answers to the questions asked, just more trolling.  Moving on, nothing to see here.

I had some some S1 speakers that could not work on an S2 app.  Therefore the ‘system’ could not work as a whole, like it was sold to me.  I had to sell the old ones at a very discounted price.  These issues cause your customer (me) to lose confidence in you and your product.  If you cannot see this, then as I said you have lost touch with your customer.  And a reminder, no one likes a smart arse! Remember I am the customer and have lost confidence in you, and therefore your product.  What you should be asking is where did we go so wrong??

Sonos staff do use these forums, but they are labelled as Sonos Staff. This is a User Community. To the best of my knowledge, @jgatie  is not a Sonos employee. 

BTW, looking at your profile, I think most/all of your products are S2 compatible, though I can’t be bothered to check for you. 

Obviously you haven’t a clue about electronics and the software that makes them work.

• Forget the fact that the S1 products you speak of were not bricked after Sonos introduced products requiring S2.
• Forget the fact that S1 products still work as they did when first purchased but just won’t receive any new updates due to limitations of their RAM.
• Forget the fact that you can downgrade some newer Sonos products to work on S1 along with the older products that require S1

Let me ask you a question….

• Are you going to complain to the manufacturer of the device you are using to type your rant on when the operating system is obsolete and you’re forced to purchase a new device?
• Apple High Sierra for example isn’t supported by a lot of the new software that works on Ventura.
• Windows 7 is no longer supported by new software programs that work on Windows 11.

Here’s a news flash….time marches on. Products improve and some are left behind. However, Sonos didn’t leave you behind with the S1/S2 split. They gave you another path if you so chose to follow it.

Also, this is a HELP Community with 99.9% of the participants NOT being Sonos employees. So you are NOT our customer in the vain you are espousing.

Having said the above…How can we help you.

Thanks for your rant! My mistake I thought Sonos read this, not just biased, blinded customers!  As I am a simple listener (not needing to be an electronics expert), the split did not suit ME and how I used the products! Thats all that matters.

And as I'm actually not a Sonos employee, I can be as big a smart arse as i like.

It was over THREE YEARS AGO!!!  Let it go, dude.