I am returning a Roam as I decided to upgrade to a Move. I received my returns label, commercial invoice and instructions - all good. Arranged with UPS to collect my parcel and waited in. No show. So I took the parcel, with the 3 invoices to a drop off a couple of days ago. Today it got delivered back to me. I spoke to UPS and they stated it would be collected today. No show.
Can you see a theme developing? Also:
With the exact same issue.
Can anyone offer any advice? UPS & Sonos Customer Service have both been useless. The problem with this process is that I can never prove that I handed over the commercial invoices and it just keeps on getting sent back to me.