The Community Corner

Latest update disgrace.. it’s impossible to add new tracks while playing music on Spotify.Also you cannot add songs to Your Spotify favorite list either. Shame on you, Sonos team..

Since the latest version 80, I have access to my music server, without being able to use the folders. Shuffle is no longer available. Music services are mixed up and especially on MY TUNER RADIO, many channels are not accessible. Old shortcuts are grayed out and inaccessible. In short, a failed update, which makes the use of my own music defective. It's deplorable.

Why can’t I find my playlists or create a new one this is why I have Sonos 😡

I bought my multiple Sonos speakers to primarily play my CD collection over WiFi from my NAS media box, a Popcorn Hour C200. Worked as expected multiple speakers, stereo speakers, all just worked. Also put some music on a USB stick inserted into my Internet router (Draytek) (actually a backup of my NAS music) and again it just worked, nice as no spinning disk drives to wear out. This really bought my CD collection to life, no longer restricted to lounge HiFi setup and messing around with physical disks and CD player. When decorating, pop Sonos in a protective poly bag and music in room being decorated. Never really bothered with radio or streaming as totally happy listening to my CD’s I have bought. So come update, can no longer listen to MY MUSIC due to SMBv1 network protocol. Not sure my Popcorn Hour can do SMBv2 or even my router or even how to configure….I really don’t give a s*** as it once worked fine, no one hacked my music, no one uploaded viruses, no one streamed my music to R

Any solution in sight for the current update dilemma? The assignment to the individual rooms does not work at all. The same room is always controlled. And Sonos Voice only ever has issues with the various music providers. It's just embarrassing that an update is being released in such an uncontrolled manner!

What’s your opinion?

I just updated my Sonos app (5/8/24) and NOTHING works any more. Any suggestions??

How many others are having problems with the new Sonos update and are about ready to throw it away? I have installed hundreds of these units and never had the problems with updates to the extent of this new one. My personal feeling is I won't offer sell or install Sonos again. Even my own unit which was working just fine until the update is going to see the trash can.

What the hell is going on it’s obvious the new app sucks because the phone lines are blowing up and I can’t get thru how can I get the old app back?

Why is the new product headphones :/ an IOS device is needed to Trueplay most Sonos products. A workaround for this should of been way more important than some headphones. Its been years its time Sonos built there own mic for Trueplay instead of just relying on the ones in IOS devices, which a lot of people dont have.

During the AMA, in response to a question about the need to make the new app cloud based, a certain Diane from Sonos said this:There are many advantages to using the cloud, but I’ll highlight one. With our new content services, we are able to provide a richer experience for discovering music to listen to. Our previous app was built on APIs that did not provide enough metadata to make that rich experience. Some unknown time in the future, all issues causing the present firestorm will be addressed, for the above promised pot of gold for Sonos users via this richer experience of music discovery, to be available to the sufferers of today.Can someone with any insight answer these two questions relating to this promise?What will the new app do that S2 cannot, that will make the discovery experience richer?What will the new app do to make the experience of discovery richer, that services like Spotify, Apple Music and the like, do not provide in their native apps?As an S1 user I am not affecte

I saw Brennan mentioned in the forum. They have a CD player and a volume controller called EZB but I discovered that they also sell something called VB1 but I can find no mention of it on the forum. It seems like a good way to play my turntable through Sonos. Has anybody any experience of the VB1? Or what do you think?The webpage is here - I think their main site is in the UKAM 

OK I won’t moan in this thread about all the many missing features in the new app which renders the system not fit for purpose for a lot of people.What I will talk about is the design of the new app when dealing with my music library for example.So I go into my music library, choose Artists to list by Artist and then scroll through all the artists until I reach the desired one and then select the album and then the track to play.Now let’s say for example that I want to do something in another room or change something else that takes me away from the list of tracks that I’ve just chosen from. In the old app, because there are tabs, the list of tracks is kept there and is still there when I’ve finished the other stuff and gone back to the music tab. But in the new app, every time I’ve tried this, it has lost my place in the music library so I’ve had to select Artists, scroll all the way down to the desired artist and then select the album… etc etc. Every time you leave that screen you lo

Wie stelle ich hier auf deutsche Sprache um? Moderator Note - Translation by Google:How do I switch to German here? 

Of course, this will never reach the glare of critical scrutiny... How many Cancelled Orders and Returns are being made on a daily basis since 7 May.? 

Sonos App has always been awful and now the “update” has made me not use my Sonos system. I have had Sonos speakers for a long time and have always loved the sound. I now turn off the system and use my Bose headphones. If the app doesn’t get fixed, I will be selling my speakers and going with another company. I am tremendously unhappy and disappointed. Why can’t the app be as good as the speakers?

I see a lot of chatter about many topics.  I also see a timeline for many inconsequential fixes.None of those will matter if we cannot activate new devices, we will all be bringing the stuff back. Hurry up sonos you look like idiots

I love the sound Sonos produces but it is infuriatingly unreliable. I find the system to drop of completely 2-4 times per year with speakers lost and very difficult to find on the app again and now since this update when I try to use my system at home after being connected to my system at work it wants me to rejoin the home system. We are also having so much trouble at work playing different music in different rooms at the same time. When we get it playing on one room it stops everywhere else. I’m getting to the point of completely getting rid of the system and getting something else.

Quite possibly the worst app enhancement I have ever seen. Honestly, quite brutal. Do the developers of such app enhancements even use Sonos in their homes???? By the looks of it, quite doubtful 

Why can’t we just use the S2 app until this new POS is finished?!?

My Sonos Roam stopped turning on, and Sonos agreed to replace it. I sent the unit back in a month ago, and still have received no updates. I can’t get anyone on chat, and I waited for 20 minutes on hold via the phone and eventually gave up. Moderator edit: recorded and removed RO number (identifying information)

I have a Gen 3 sub that didn’t finish the update initially and that started my issues.  When looking at others posts, I see a lot of people mentioning Gen 3 Subs.  If I unplug my sub, my hardware issues seem to go away.  Have other experienced the same thing?  Sonos needs to identify the real issue and correct it.  I also have eero router in my home mesh network.If you are seeing rooms go on and off your app, can you try and unplug all of a certain type and see if your system become at least stable?  When I opened the app yesterday, I was greeted with a message that there was a new version I needed to download.  I thought, yes!, maybe they found the error and corrected it.Nope.  Or at least not the error causing my issues with my sub.  Still crazy issues when the sub is connected.  Seems fine when the sub is not powered on.I think I will officially give up for a little while and see if Sonos can get it together and fix these issues.  Very disappointing update from a company that makes

the easiest solution here is for sonos to put up the old app along side the new one on all the app stores… please put the old app up while you work out the bugs (like you should have done) i am providing this feedback because i enjoy what the sonos ecosystem can provide.

Are people taking the day off work tommorow to rush out and buy the new headphones? Just asking...... 

What the hell have they done? Half the features in settings have gone layout I get errors. Can’t update albums please bring back S2. Why? Change things when it works fine 😡😡😡😡😡😡