Talk Sonos Products

Hi,Is there a way to downgrade this poorly thought out new app to the previous version.The new app is not user friendly and does not appear to have a “shuffle” option for my music. I have a NAS with over 12,000 songs and now it appears the sonos app will not provide the ability to shuffle the songs. Either I have to downgrade the app to the previous version or I will have to find another method to play my in house library on the sonos setup.This supposed update is quite obviously inferior to the old one. Certainly won’t purchase anything else from sonos unless this gets rectified. Butch

I am trying to install the new app.  It won’t install correctly and requires several reboots of my iOS devices to open. Even then it has completely screwed up my home audio system. It constantly gives incorrect “cannot connect” messages.  It won’t recognize my Sonos products.  It won’t recognize my third-party music apps.  The search function is defective.  When I finally got some music to play, it defaults to blasting music from my back patio speakers only.  When I change to indoor speakers only, it plays different songs out of different speakers.  Then some of the speakers disconnect.  Then all of the speakers disconnect, and, at the same time, it reverts to blasting music out of the backyard speaker. Are we sure that this is an official Sonos app?  It feels like some sort of joke or maybe malware?

When my Samsung TV is turned on, the Sonos system (Arc, play 1’s & sub) no longer automatically changes over to TV input for the system (TV Autoplay). System settings have been checked, TV auto play is enabled. Each time the TV is turned on I am required to use my phone to change the input to TV…what a load of hassle. Multiple posts on this all since recent update. System has been fully shutdown, all power and HDMI cables disconnected and re-booted. Issue still exists! 

I know you have heard it all , but the new app renders the system virtually unusable. I have 2 systems at 2 different properties.  Have used the system since you began 20 years ago.  Always raved about it , have probably 25 devices.  Always tell everyone to bet the system.  But this new app missed the mark on so many levels.  I am hoping there is a fix for the slowness/ clunkiness, lack of functionality and lost features asap.  As it stands it renders the system basically unusable.  

Hi Sonos Support and Community, I’ve had my Sonos Arc since August 2020 and recently, my Arc has started emitting this distorted/robotic sound while watching tv or playing my Playstation. At first I thought it was my Playstation 5, however I was just watching tv (Youtube TV via my Apple 4k tv) and the sound was back. On top of this latest issue, I’ve been running into issues with my Arc not playing any sounds out of HBO Max AND Netflix. I’ve read other blogs and posts and can assure you I have my settings set up correctly. Sadly I’ve either been on hold for 60+ minutes or just been waiting as #6 in line for the chat for the past 60 minutes… Just trying to look for answers as I can’t even use my tv with the sound sounding like this. And yes, I’ve unplugged my cables and replugged and tried other HDMI cables…  Any other thoughts? 

I want to add a Pro-Ject to my sonos system.  I also want to listen to my vinyl using Sonos ACE headphones.  What other sonos product must I purchase to make this work?  I do not have an ARC and suffer from all the outdated Sonos equipment I have -- it all sounds and works great but is quickly obsolete when Sonos adds new products -- it ages so quickly.  Help?

I purchased a Sonos Era 300 and tried to pair it with my Samsung smart TV by Bluetooth; the TV find the speaker in the Bluetooth speaker list; and the message is Needs pairing, so I clicked and again in Pair and connect and after less than a minute “connecting”, it comes the message of the connection unsuccessful and ask to make sure the device is turned on; with the Era 300 turned on and ready to pair. Thank you in advance for your support!  Raul.

Can it be setup like this where it is very close to the TV but sticking out fully?  

The latest Sonos software has permanently deleted access to my local music library which is stored on a rather ancient network hard drive that I had dedicated for this purpose. Unfortunately Windows 10 will not connect to this drive, calling it insecure. I have an old Windows laptop that WILL connect to it and manage it, BUT I don’t have Sonos software installed on it. Sonos App version 13.1 is the most recent Windows version of the controller app that can be installed on a Windows 7 computer. Is there any place that I can get hold of this or an earlier version? I only need it to reinstall the network link to my music library that got lost in the latest round of app updates. For other purposes I’ll use the more updated software on my iPad, iPhone, and Windows 10 and 11 PCs. All was well previously…Thanks!

Nearly all setting are greyed out in my s1 app I use. I have a pc connected to a gen 1 Connect and two new Play Ones. I have this working via my Tablet which only has the S1 app installed. On my phone with both apps the S1 app just tells me sod you, open s2. Audio kit should last longer than this Sonos. It’s pricey stuff. Support your customers maybe.

I have a rather large collection of Sonos Connect:Amps driving ceiling speakers throughout my home and outdoor speakers.  The Home theater is currently using a traditional surround sound receiver and not on the Sonos network.  There is an existing center channel, sub and (4) ceiling speakers.  None on Sonos.I’d like to get everything in my home over to Sonos.Is it possible to set up a Beam as the center channel fromthe TV via VIA ARC and use (2) Gen 2 Connect:Amp’s for the front and rear surround ceiling speakers?Will the ceiling speakers be usable for normal whole house audio fill?Will I be able to pull the TV audio from the Beam as a source for Sonos units throughout the house so I can hear the game outside or in other rooms?  

I can change the volume with my Samsung QN55 TV remote and my Xfinity remote but the Beam does not power off.

Why doesn’t the new app allow me to to tap in the left or right of the master volume slider to adjust the volume by a single increment? I hate that the new app only allows this via the inaccurate action of finger dragging only.  please bring back a + and. - for the volume please.

Is there any way with Sonos to “lock” two or more songs to play in specific within a playlist or queue?  In other words, if “shuffle” is selected, can two songs be chosen to always play together despite shuffle?  (I know I can always play the same queue in the same order without shuffle - just wondering if there is any way to “lock” songs together.)

Not showing on app cannot connect reboot all the time move 2 who has designed this fkin thing mickey fkin mouse 

I have a small room but a 90-in projector screen setup. I'm curious if the beam is too small for the projector screen or if the arc is too big for the room. I also intend to purchase a sub and two SLs.

I am able to airplay BBC Sounds to my beam and the connected subs.  There is sound and I can control volume.  However, in the turd new app, the BBC sounds isn’t showing up as the service that is playing thus I cannot connect to my play 1 nor play 3 speakers.   any suggestions?  I’m no tech idiot but this new app is a turd.  A rubiks cube is easier to solve  

We are adding an addition to our home and I would like to utilize the Arc soundbar, two in ceiling speakers, and sub for TV watching. I will also be purchasing an Amp to control this.  1.) Does this setup make sense and can I run everything from that amp and the sound will sync with TV?I am also adding two outdoor speakers to the patio.  2.) Can I run the outdoor speakers to the same amp and use as a separate zone? Is whatever I am playing in the new room going to play on the patio? How would I go about making them separate zones? Two amps? A port?I feel like I am getting conflicting information online (shocking I know). This feels like it should be more straight forward. Appreciate the help Sonos peeps!

Since the app I have not seen my Sonos playlists. From what I have read the ability to create or edit playlists is not available but should I be able to see and play these playlists? If you can see and play your playlists did you have to do anything to regain that ability? I have figured out how to get my library back and can play a track from it but the playlists has me baffled.

Inability to  access (on iPad) my home music via a QNAP NAS following the latest Sonos software update.Following a Sonos chat I followed the advise to log on to Sonos via a computer (from which I had no problems) and delete my connection to the NAS and then re-connect. I did this and after a long delay while the library was rebuilt the connection was there on the computer but not on my ipad. Any advise would be welcome.

Hi. After getting a new iPhone, I am trying to reset my three devices (2X1’s and a first generation move). They do not want to comment. I do a system reset, the internet finds the speakers and sometimes even says they are set up, but nothing actually adds to my Sonos app. Been trying and off for a few days now. Can anyone please help. 

Hi all - I am planning my AV set up for rough wiring in a new build “great room” addition on a an old 1782 farmhouse and I need some advice. The room will be a half kitchen, half sitting area, with many windows/sliders on both North and South Walls. The ceiling is vaulted 14’ at peak, 8’ at the wall with 3 old timber tresses across and shiplap wood on the ceiling. The room is 18’ wide and 30’ long. At the sitting room end will be a small raised “hearth” with bookcases on either side of a Samsung Frame TV. Most of the time the TV will be in art mode in this room. But will be a handy space for a group to watch a movie. Plus we want music available. We are not too picky about great sound (I happily watch movies on my laptop). But we obviously want to be able to hear dialog etc. We really want the Frame to look like art most of time with occasional use of TV mode. Lots of natural light coming from the South windows so love the non-reflective nature of the Frame.Current plan is a Sonos Beam

I have a Samsung smart tv with Sonos soundbar and play 1 speakers. Sometimes the speech is difficult to hear. Is there a Sonos product that I could add to my system that would improve quality of speech?

My wife was kicked off our Sonos system and now she can’t get back on? when I try to connect her from her phone it says no Sonos found on our network. ive tried everything.  Please help!

TOUT SIMPLEMENT UNE HONTE !!!Et oui, ça fait trois ans que j’attend ce casque… déjà 500€ c’est abusé pour avoir un casque Bluetooth alors que des marques bien connues propose pour la même qualité pour moitié moins chers… Si j’ai attendu c’est que la promesse c’est que ce casque devait s’intégrer dans l’univers SONOS (Wifi). Et malheureusement ce n’est pas le cas ce n’est qu’un casque Bluetooth ☹ De plus les prochaines mises à jour ne promettent pas aux utilisateurs comme moi qui on investi il y a 7 ans 2500€ pour créer un univers SONOS sur tout mon logement d’avoir gain de cause…Pourquoi on n’est pas averti au moment de l’achat ? pourquoi ??J’attends beaucoup de la part de SONOS en terme de réaction !!!Franck Moderator Note - Translation by Google:SIMPLY A SHAME!!!And yes, I've been waiting for this headset for three years... already €500 is excessive to have a Bluetooth headset while well-known brands offer the same quality for half the price... If I waited it's that the promise is th