Talk Sonos Products

Hi Sonos Community,Moving to a new house and looking at what’s possible in our great room for surround sound. My wife is open to the idea of adding speakers to the walls in our casual dining, but I don’t want to do anything hideous that would ruin the aesthetic in the room that’s supposed to be for enjoying time with family.I have the following components:Arc SL Sonos Sub (Gen 2)I am evaluating purchasing either of these options for surrounds:Architectural Speakers (QTY 2) with Sonos AMP Era 300s (QTY 2)Problem Statement:The ceiling in the room will be high at almost 20 feet and the room is very open. My first thought was to go with adding two Sonos architectural speakers on the back wall in casual dining, but my chat with Magnolia at Best Buy yielded a negative response as my estimation is that primary viewing would happen roughly 14 feet away from the speakers on the back wall in casual dining, which would be too far for those speakers. We could also do (2) white Sonos Era 300s and r

Hi, I still cannot trueplay tune my playbase using my iPad 9.Gen.If I try, the wrong dialog is comming up.There is no “tuning twice”. The app tries to starts right with the “Then, you’ll walk wit your iPhone...” part, but softlocks the moment I tap on “begin tuning”.If I borrow an iPhone, I can trueplay tune this PlabaseIf I use my iPad for my none Home Theatre speaker, trueplay tuning is possible.Any news on that?I have an open ticket with support, but never herad back from them. --------------------------------------------------------------------------------------------------------------------------  

Dear Team Sonos,Please work towards allowing the bigger portable models (like the Move 2) to be used as surround sound speakers on demand. E.g., I’d love to have a couple of Move 2 as surrounds for my Beam 2 at home (with all the benefits of cordless regarding practicality, etc.), that I can move to my garden in the weekend to play music when having friends over for BBQ. :)It will be a killer feature, and one thing I really miss from back in the day when I had Philips Fidelio sound bar (though I would not replace my Beam 2 for that nowadays, if Philips could do it back then, I’m sure it’s easy for Sonos :) - https://www.philips.com.sg/c-p/B5_12/fidelio-soundbar-soundbar-speaker) Thank you in advance for considering this. 

Hello Sonos Community,I am writing to express my frustration with the recent update to the Sonos app. As a loyal customer, I have always appreciated the quality and performance of Sonos products. However, my experience with the Sonos Roam SL has been disappointing.I recently purchased a Sonos Roam SL, excited to integrate it into my existing Sonos system. Unfortunately, after the latest app update, I am unable to add the Roam SL to my system. Despite following all troubleshooting steps and ensuring that both the app and firmware are up to date, the problem persists.This issue is highly frustrating, especially considering the investment I have made in Sonos products. I rely on a seamless experience and compatibility across my devices, and this disruption has significantly impacted my enjoyment of the system.I urge Sonos to address this issue promptly. It is crucial that updates are thoroughly tested for compatibility with all products before being released to avoid such inconveniences.

Just expensive headphones? Not a player? Thanks, but no thanks, then 🎧😒

Can my Sonos be connected to my smart tv

BBC sounds is working fine on my Sonos. Before about a month ago, I could set my Sonos alarm to be a prog that I had subscribed to via BBC sounds / My sounds / Subscribed / select the subscribed set of shows / select the show. A month ago, the above stopped at the ‘Subscribed’ screen with no way to then ‘select the subscribed set of shows’.  This was on both my Samsung phone and the Windows PC app. Any idea why I cannot now select one of my subscribed programmes? Note this goes for all the options from the My Sounds page - the ‘subscribed’, ‘continue listening’ and ‘latest’.  None of them expand to show the selection of shows.  If I just go with selecting ‘subscribed’, the alam does not work and I get a standard Sonos chime in the morning.Help!  Please!!Many thanks.

What the actual *? Why would Sonos, a large company with high levels of investment available replace a working app with a junk piece of crap that is buggy, crashes, lags, pauses and lacks basic functionality???? Way to go. Just treat your customers like complete mugs.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

He comprado un Beam 2, 2 sonos era 100 y un sub mini.A pesar de costar enlazar los era y el Beam, actualizarlos..., no tengo actualizar el sub mini, siempre me da el error 1000, 1001... He reiniciado el equipo, restaurado a fábrica, conectado por wifi, cable de red ... Y no consigo actualizarlo y por lo tanto agregarlo a mí sistema. ¿Qué más puedo hacer?

1. Can the level of sound be displayed?can you change the level of sound dropping to zero when first putting on?    re: Sonos Beam 

The latest version of the app on Android seems to causing no end of problems. Firstly, my Music Libary (from a NAS drive) disappeared and I've had to reinstate it (twice) via the Desktop app. Secondly, all my music art, stored in folder.jpg files, has disappeared.I have been using Sonos mainly via a Connect Amp for many years without problems. When will these issues on the new app be resolved?I would like to roll back to the previous version until Sonos sorts out these problems. How do I do that?

Does the new Sonos app support a network attached server?

¿how to disable the sound of touch controls?

  By the time it will have Bluetooth 5.2, the Sonos was 100

I use 2 play1s and a connect amp with 1 ERA 100. They have been working together for a while but tonight they will no longer connect in a group. Each will work alone, except for the connect amp which seems to have disappeared altogether. What can I do?

Am looking at buying in to Sonos - not sure whether it will be and ERA 100 pair or a single 300. I will probably hard wire the speakers in but will also want to connect a turntable. Looking at a single speaker installation, is that possible or is it either/or in terms of ethernet cable or turntable? With dual speakers I imagine all will be well.THanksColin

Apparently the issue with Sonos Radio has not been resolved at with me and some others.Sonos Support has not been helpful as of now. I have not seen a resolution on FB or Sonos community.Being on hold for 85 minutes is not helpful. I’m hoping someone has a solution. TYIA

After many hours of frustration with my full system and Apple Music (especially Lossless) with some help from this community, I used a workaround to switch to SonosNet by wiring one speaker.   This worked for me and ended the constant dropouts, loud bursts, delays, lag, etc.  See this post…https://en.community.sonos.com/controllers-and-music-services-228995/apple-lossless-extreme-dropout-stability-issues-with-multi-room-audio-6897710 Now a new issue…. I’m travelling in my RV with just a Roam and a Move (I know - “roughing it”).   Roam and Move show up in the app via “connect to new system”, and start and sync up immediately.   However within a song or 2, both will go silent, while the app still shows them as playing.   No errors, no sound.   Skipping, scrubbing, etc. does nothing.    Only happening with Apple Music.   I can stream perfectly fine from Amazon Music.  Suspect this may be the new Lossless support - but have no way of disabling it to test.Anyone else having Apple Music issu

I have a sonos system and recently changed to Starlink (router does not have ethernet port).  I had it working fine but after being away had to change the password on starlink wifi and now move won’t connect to starlink at all. I have tried what sonos advises and it finds the move, gets it ready, finds the starlink network, I put the password in and then at the last hurdle when it is connecting (it says verifying network info for starlink) it says “something went wrong - we ran into a problem connecting your product to Starlink. Please try again”I have tried again countless times but no luck. The password on my phone with the sonos app and the password entered when connecting the move are the same.  I have other sonos products which are powered off at the moment (3 x play 5 Gen 1 and 1 x Play 1).Initially I had to get sonos support to connect me and it was a rather complicated process but they got it all working (despite saying Sonos does not support starlink).  But now call wait times

I know lots of others are angry about the state of the Sonos service but I want to add to the chorus. As of today I cannot access my favourite radio stations or my music stored on PC. Specifically re radio, I can access Radio Classique (France) from home in the UK via my web browser but not via Sonos. So it is not a rights question but a Sonos problem.

I have a new internet provider and changed router and wi-fi. While setting up the system, I have done the factory reset and the system connects to the wi-fi. I can use them true my air-play (they are visible there) but not visible in the SONOS app??  What to do?

I am connected by Bluetooth to my lg g2 tv.  To get a passable volume ace is st to max volume. Apart from the eq, is there any way to boost the volume.

I have two Sonos 1s and a Play:5 and am moving into a new build that has in-celing speakers. What do I need to connect my Sonos speakers to the ceiling speakers? Thanks in advance!

I’m looking at a music setup in a room sized around 5.5m by 4m and was wanting some advice on what to get.The price is roughly the same for 2 era 100’s v 1 era 300.at a later stage, I may also look at adding a second era300 (if I choose that option) and maybe a mini sub but at this stage, just starting out.I’ve got play 1’s and one’s in other rooms and they are great, but for this room, I want to go with the era type speakers.i  subscribe to Apple Music so have access to spacial and Dolby Atmos.any advise would be much appreciated.  

Will the ability to re-arrange and delete songs from the queue be added back?