Talk Sonos Products

Can you download the 16.0 software for Windows and roll back from this horrendous software update?Otherwise, I think that outsourcing their software division to a competitor has worked, it has given the competitor more sales.

If there’s a Beam , Sub, and A pair of One SLs set up with a tv , can the Ones be removed and then set up as a different room to play the tv sound but not as surrounds? A new cigar shop has these speakers set up and the owner would like to have the Ones play the tv sound but not as surrounds. The Ones are by a different tv then the Beam. Hope this makes sense. 

I know it’s down to myTuner and the stupid court decision that we cannot access radio stations from abroad anymore. But please add a way that one can play these radio stations through Sonos. Else the whole system is useless for me and many others. 

Hi, I’m about to bring Sonos into my Home Theatre and am getting a bit confused - help!   I can’t have rears as there is nowhere for them to go, so was looking at ceiling speakers above the seating position instead, but given the size of the room I’m now thinking it may be overkill…..and unnecessary hassle. Soundbar + Sub + Era could be the way forward perhaps?What would be the best sound solution for this sized room?Arc or Beam Soundbar?Era100 or Era300?  (They can sit next to the TV with no worries)Would there be any benefit in ceiling speakers if I go Era300?  My ceilings are 2.4m (7.8ft).  

Hi, I’ve recently setup an Arc, Sub & 2 ones in our home theatre room and was wondering what people experienced as the best sounding settings? Would be interested to see what most people are running through the Sonos settings.

I used to be able to connect to one of my Sonos Bluetooth speakers and then link the rest of them inc non Bluetooth like Sonos 5 through the app to have the full surround experience.Helpful for smaller more niche apps or Bluetooth products like my record player. With the new app update this no longer seems to work.help!

I own an original Playbar and sub. Is it possible to create a HT setup using those and four Era 300s? Thanks. 

Hi, I have had this problem since before the recent Update. All my devices are S2 compatible. But using the older ones (Play:1) its extremely laggy. Moving the volume slider doesn't do anything for 5-10 seconds, pausing or playing the same. I downgraded all my devices to S1 and it's working perfectly fine. So I suspect my Network is fine. the problem is: The S1 doesn't seem to get any attention anymore. Trueaudio doesn't work, it's buggy. So using the more recent software seems to be the way to go. I reset one of my Play:1 to try it with the new app. It’s a wired connection for now. But I am experiencing the same problems. I sent a Diagnostic Info with the number **********. So if anyone from Sonos is reading please check if you can find anything that is causing this in my system. I have tried everything on the support pages (i.e. changing the Wifi Channel….). Thanks!Moderator edit: Diagnostics number recorded and removed (identifying information)

Alright, July 22 app update just dropped.I took the risk of updating so you don’t have to 🙃🤣 So far so good, it opened on first try. Will update.Is it working for you?Samsung Android users are you back to a working app? iOS release notes Added setup, configuration, and search for local Music Library Improved account settings for Sonos Pro subscribers Added line-in autoplay and compression settings Improved accessibility in Settings Improved notification for player firmware updates Improved Sub audio settings with Amp ETA THE GOOD :local library search is working Configuration and set up for local libraries is there but I’m not testing it as it’s working for me and I don’t want to tempt fate Line in auto play seems to be working. Sub audio has phase control and crossover frequency. I haven’t tested if they actually do anything but hopefully working as expected.***Loading way quicker on my network, ~2.5 seconds after a force close for Recently played, sonos favourites etc to populate.

HiWe have installed Nokia Beacon 1 units for our wifi mesh network, and now I cannot configure my Play 1 units.I have tried both with and without cabled network. I managed once to get one unit online with cable, but after I tried to use it on wifi, I have not been able to get it online again.Anyone with experience with Nokia Beacons?

I bought a home where previous owner had sonus system.  He took everything but ceiling speakers that aren’t sonus.  He said they connected to sonus but the app can’t see them.  How do i connect?  

I live in an approx 650 sq ft studio apartment and 11’ high ceilings. I listen to music and watch tv. My systems ok; except that I’m hard of hearing and struggle to follow the tv audio (especially dialogue) when I’m in the kitchen, which is only maybe 12-15’ from the tv (maybe exacerbated by the ceilings?). I got the Denon Home 150 for the kitchen counter. It creates a lot of echo which, by itself wouldn’t be a problem (I just turn down the sound bar and floor speakers) except that some channels, most in fact, 1) have a significant stuttering effect and 2) don’t really get very loud - defeating the whole purpose. I’ve always read that Sonos is the king of audio visual pairing. Is there a single (tight on space) speaker that would work in my kitchen? Could I pair such an additional speaker with my Bravia TV and Denon receiver set up - or would I have to replace my receiver with a Sonos soundbar? 

Just got the Arc and have it paired with 2 Play:1’s and a gen 3 sub. Samsung Q80R tv.  The sound from the tv will play for around 5 seconds and then cut out for around 1 second, play for 5, out for 1, on and on.  I’ve swapped out the hdmi cable twice, tried unplugging the tv, switched between PCM and DD+ and switched between different apps on the tv. The sonos app shows that I am getting an atmos signal  Was running a beam with the Play:1’s (but no sub) before just fine. Not sure what I should try next. Thank you,mike

Hi Sonos Community,I’m in the process of setting up a multi-room audio system using Sonos products and could use some advice on optimizing my setup. Here’s a summary of my current configuration and what I’m looking to achieve:Current Setup:Sonos Products: Sonos One (x2) in the living room Sonos Beam in the living room Sonos Move in the outdoor patio Network: Home Wi-Fi network with a mesh router system Primary Use: Streaming music throughout the house, including the patio areaQuestions:Optimizing Sound Quality: What are the best practices for ensuring consistent and high-quality audio across different rooms? Are there specific settings or adjustments in the Sonos app that can help improve audio performance? Room Calibration: How important is room calibration, and what steps should I take to calibrate my Sonos system for the best sound experience in each room? Integration and Control: Are there any tips for integrating Sonos with smart home systems (e.g., Alexa, Google Assistant) for

I refer you toi the forum for volumes of details about this complete breakdown of the SONOS products through gross negligence.

when will Mute be added back to the app.  i miss it and need it back.  I use iOS and android.

I have a failing S1 system. I have made the decision to upgrade to S2 (or whatever it is called now). Not knowing that my Spotify playlists would have to be “public” to edit (or maybe transport?), most of them are private since I didn’t know that was a thing. I have over 84 playlists totaling multiple thousands of songs. (I’ve had S1 since 2009.) Please tell me that my playlists will come with me when I update even if they are private on Spotify. I guess you can tell me even if they won’t. But if that is the case, I am switching to Denon since I’ll have to make them all over again anyway...Doubt I’ll live that long.Thanks for your help.Moderator edit: changed Sonos One and Sonos Two to S1 and S2 respectively, for clarity.

Sonos, please add more EQ options to the Sonos app.For example separate rear height volume slider for Era 300’s and center volume slider for soundbars would be absolute game changers. More customization is never a bad thing!  

In the past, functional version of the Sonos app(s):There was an option in the settings menu to enable UPNP functionality. After this was enabled, the UPNP servers on the local network should show up in the Music Source area.I had turned this on in the past to browse UPnP Libraries that I keep online but don’t merge into my main listening library. They are handy to have when the mode suits us (think Christmas music). I could queue music from these shares indirectly by adding items to my Sonos favorites.The current versions of the apps do not have this enable/disable setting/feature anymore. Though, because I enabled this in the past, the Windows app still ‘supports’ this. I just turned on an old NAS (you guessed it, with my Christmas collection) with a UPnP service running and it shows up in the Music Source list. I know with all the rest that is going on in the Sonos mess this one may not be way up there in the need to fix list but it is a handy feature, so I just wanted to get it out

I could be wrong on this but maybe someone on this list can answer it. You will need to know some basic info on my SONOS system so I posted below..I mostly use my personal music library that is located on a solid state drive via my ethernet wifi connected network. I have a Apple Ethernet-wi-fi router that has an USB input on it. My SS drive with over 39,000 tracks on it (also my Apple itunes AKA Music drive) is connected to that same router. My SONOS components grab my music from that SS drive. With this upcoming software update it sounds like I (anyone with a similar hook up) will lose access to their connected drives??? I will lose of all my own paid for music on that drive. So one questions since I’m not quite a computer nut is… Is the way I have my SS drive connected to the router via USB considered a NAS drive?? Will I lose access to that drive if I do the update? 

Hi @Corry P / @Jamie A  / @Sotiris C., so many issues with the new app and so many threads, that I don't know if this one has been discussed yet, so I would like to report it to be sure it’s on the backlog:On Amazon Music I can search for an Artist and see their Top Songs folder, but there's no option to play these songs. If I click on one of these songs it plays only this one and stops.In 16.1 and before I was able to play all songs on the Artist Top Songs, being also able to toggle shuffle and repeat. Could you add this to the bug backlog, please?Thanks

Buying a new soundbar for a small room but don’t know what to buy. Watching movies and listening to music 

Hi There  here is the layout of our flat and we want to purchase Sonos for this flat. So far we have an in ceiling speaker in the master ensuite.  but we will need to purchase a system for the living  room/ kitchen / dining and standalone speakers/ sound for each bedroom. Only one TV in living room ( bedrooms don’t have TV’s).  what would you recommend at a sensible cost don’t want to go over the top on spend? 

With the inability of the new Sonos upgrade to easily play my Music Library I found a way to access my Music using my iTunes organization, Songs, Imported Folders, etc.  I now use my iPhone where I stored ALL my Music.  A lot easier to access my Music than the mess Sonos recently made.  I have a iPhone 15 with over 18,000 songs, using a good portion of my 512 GB’s.  

After updating to the latest version the other day, I was able to get a bunch of features (like searching the music library) back which was great and I followed the notes to add my music library from an external drive.  It finally worked!Unfortunately, when I added a few dozen more albums today and tried updating the music library it started looking for the regular Music folder on my iMac instead of the external folder that was where the music library was listed.With all of the struggles with the app I know I probably should have just let it go w/o the update, but I thought “maybe if I remove the music library and start over it will grab the new additions?”Of course, now I have no music library at all… It keeps looking for the regular Music folder.  Anybody have any ideas how to get it to look for the external drive again?   I’ve retraced the previous steps, but it just won’t stop looking for the regular Music folder