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Question

Reset Sonos App

  • August 6, 2024
  • 6 replies
  • 156 views

I could not connect to my Sonos system and noted in another conversation the Sonos recommendation to try resetting the app on my iPhone. So I tried doing that, it took me to a page to accept the Terms of Use, License and Warranty agreement, but the accept button is grayed out the only option is to cancel.  What am I missing, or is this another issue with the “new and improved app”?

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6 replies

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  • Prodigy II
  • August 6, 2024

You need to scroll right down to the bottom of the terms to at least give the impression you’ve read them! Then the Accept will be clickable.


  • Author
  • Contributor I
  • August 6, 2024

Yes, I’ve scrolled down through all the terms, warranty, privacy practices etc. I’ve reset my phone zoom (font size), closed the app, restarted my phone, reopened the app - still no option to Accept


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  • Prodigy II
  • August 6, 2024

Both:

Settings - Display & Brightness - Display Zoom - Default?

And Settings - Display & Brightness - Text Size - [smallest]?
 


  • Author
  • Contributor I
  • August 6, 2024

Thank you, yes. Still no progress.


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  • Prodigy II
  • August 6, 2024

What about when you turn your phone on its side (landscape)…? You might need to allow automatic screen orientation for that if you currently have it locked.


  • Author
  • Contributor I
  • August 6, 2024

Well, I reopened the app to try the landscape orientation, but before I could switch to landscape, the Accept button was functional. I clicked it and it my app loaded.  Thanks for your help.