Talk Sonos Products

Hello my lovely community.I want to close the topic for compability of Atmos codecs, specifically for TrueHD, as there are still a lot of questions going on about it.As owner of Sonos system (arc, 2x sub, 2x era 300) and pairing it with LG C3, Vero 4k+, AppleTV 4K and PS5. However LG C3 can’t passthrough TrueHD and I can’t watch my legal BR rips using Vero4k+ and Apple TV 4K. So here are the options what might be done:While using TrueHD content, accept downmix from 7.1 to 5.1 by Sonos (Multichannel PCM).                                                                                                                                 Pros: getting atmos effects, the cheapest option.                                                             Cons: lower bitrate for atmos. Look for an alternative streaming services for an atmos content such as Netflix or smiliar. Pros: you will get an an atmos effect via DD+, still cheaper option.                          Cons: not the highest bitrate thoug

I’ve noticed that many selections which are Ultra HD don’t display the badge through the Sonos app (using a Port for streaming). Sometimes it shows no badge at all, sometimes it shows only the HD badge and other times it works properly (or the HD badge switches to Ultra HD mid song). I know that all my settings are correct, and my dac is showing 24/96, but the lack of badge still concerns me. Is there a fix or am I at the mercy….? Thanks for any and all input. NSC

Hey there.  We bought my parents a Sonos Ray some time ago, as my Dad needed extra sound for the Tv.  I set up the app at the time which I think was the S1 on my Mom’s phone and all worked ok. Although over the following months the TV worked fine, but they never touch the app. I did show them how to use it for radio stations, but as they are in their 70’s, they are not technically minded.  We think that the app automatically updated to the S2 in background and can’t get it to work at all. It’s prompting us to accept the t&c’s but the option is greyed out. Trying to go back to the S1 app just prompts us to download the S2. We saw an option to downgrade product to S1 but says option is unavailable. My Mom’s phone is an IPhone 8 running IOS 16+.  Does anyone have any ideas please? The TV sound works through it ok still, but the app is just inoperable at the moment.  Thanks.    

Beam gen1 Not add in sonos 

Hi everyone.We are doing some work at home and sometimes there is dust. To protect the two Fives I cover them with plastic bags. When the work is finished in the evening I remove the bags and relax with some good music…I noticed that the Fives, turned off and connected to the electrical outlet, develop a little heat. Could the bag be a problem? As I said, during the listening the bags are removed.Thanx.

I use my Move 2 in my garage a lot and the garage has a flat roof and we’ve been experiencing a heat wave with temperatures in the upper 90s. The temperature in the garage can get up to 115°. Is it safe to keep the move out there between the times, I am listening to it or should I bring it inside into cooler temps?

The new app removed the last.fm service so we can no longer scrobble music. Thanks for not giving us the heads up before upgrading. So upset!

The most reliable Sonos controller app for iOS has been updated.  One of the improvements is a new look now playing screen. More information and additional details from the developer on Reddit You can force the update by deleting and reinstall.  Moderator edit: Sonophone is not made by Sonos - use at own risk

I am starting hate Sonos.  my sonos sub mini appears in the app. But always says not connected. And all steps given such as turn on n off , refresh wifi all this just dont seem to work. Even the chat with sonos staff is of no use. It still does not work. Is anyone having or experiencesd same issue. I intend to take sonos to court as this absoutely not close what was expected from best. Its very frustrating experienxe pls help 

I host events being on my phone during the events to control music volume or song choice (meditation, healing, and social gatherings) is paradoxical to being present with other humans.Going into the Sonos app has the same effect as same as checking my what’s app messages. The Home Screen / swipe down in iPhone used to work and now that feature isn’t available which is disappointing. Is there any way to control volume remotely? Like a 3rd party remote? 

Prospective Sonos customers that ask me if they shoul start building a Sonos system in their homes are being told to buy a pair of hd headphones and wait till a replacement for Sonos comes along.

9 years or more have passed since this functionality was requested for the first time. I found many threads that treat this issue. Is it possible that Sonos has not yet found a way to manage it?I cannot buy further devices if this issue is not resolved ...and please do not replay “by design”… thanksbye

Hi all, I recently had to reset my Sonos1 and lost my settings including my Amazon Music “skill”? I used the Sonos chat bot and it let me know I needed to go into the connected services and add it back. However, when I follow the instructions I cannot find Amazon Music in the available list. I see others streaming services like Deezer and Spotify so I assume I’m in the correct place…?  what am I doing wrong? Thanks!

I’ve had the Arc for over a year and not had this problem until this week. I play a particular track on Apple Music, through an Apple TV, on my Arc and I get a distortion when the music and singer hit a certain volume. It’s an album I’ve “added” to Apple Music (I have the iTunes Match service) but it encoded correctly. I’ve played this same track on my Sonos One in the kitchen - no distortion. Tried a couple of tracks from other albums I’ve recently added - same issue. Music directly from Apple Music seem okay. Any ideas ? 

Hi , i have lot of cds in my library and I want to play them in my stereo Sonos era 100 system I’ve seen a usbc-rca cable in the Sonos website but seems like this will produce analog signal rather than cd digital audio quality .  how and what do you suggest to buy in orther to play music in high quality from cd to Sonos era 100 system ? thanks a lot 

Hi guys, I'm setting up a surround system to my tv room. I currently have de Sonos arc and Sonos SubI was planning to buy 4 speakers two for the side of the bar and two for the rear where the sofa is.I used to have a B&W system which was mounted like that.  Any indications ?

I am looking to add Sonos to my outdoor patio. It will be 24’ x 26’. I want to add 2 TV’s and have Sonos run the sound. What products do you recommend?

Under the upgrade offer I have requested a shipping label, in my account, for old speakers to be recycled.   I have however not received the shipping label. All email and address details are correct and the spam folder was checked. Could Support assist?   

I have seen several similar descriptions involving a particular device or service.  My experience has been with all of my devices.  I usually run my Sonos system as a single group.  As I move from room to room, the music is the same.  I have found no pattern to the problem I am experiencing.  It has happened when I’m playing “My Music” and when listening to SiriusXM.  At the times it has happened, I have not been making adjustments or using apps for Sonos.   Suddenly, music stops.  On investigation, I find all devices have volume level set to zero.  I can correct the settings from my Android or IOS app, and everything works until it happens again.I will say that I do not recall this happening prior to the attempt to make Sonos unusable by replacing the supporting apps with garbage.

Hello,When I play a station from the LITT Live service it subsequently appears in the “Recently Played” list.However, when I try to “replay” any LITT Live stations from the “Recently Played” list, I always get served a “Something went wrong” error. I have this problem on both ios and Android devices.Is this a bug in the app, or are there any troubleshooting steps recommended?P.S. I used to have the same problem with the MyTuner service, but no longer do so. All MyTuner stations now successfully can be replayed via the “Recently Played” list. So, I think that problem was fixed in one of the recent Sonos app updates.

Does anyone know if sonos amps are UL listed? Got an inspector wanting to see ul cert to pas final inspection

I just added a new Symfonisk lamp to my Sonos Network but it refuses to play Apple music. When I try to play anything from Apple Music I get the error “connection to apple music was lost”. It tries the next few songs in the playlist and then stops trying to play the playlist. Everything else plays fine on the Symfonisk speaker, Tune-in radio, Spotify and  Sonos radio.It is connect to my Ubiquiti Access Points and has 100% signal strength. I have also tried removing the Apple Music account from Sonos and re-adding it, but that did nothing.I can play Apple Music ok on my Sonos Ports, it has occasionally done this in the past with Apple Music on my other devices but I have managed to get it to work.Any ideas, I can try cabling it in as a test, but I bought a WIFI product and expect it to work. 

Greetings from Mèrida Mèxico, I`ve got in my SYSTEM 2 Sonos One (SL and 2nd generation), Mini Subuffer and a Ray sound bar. I looking forward to get a 300 era, I know that it`s not compatible with the minisubbuffer. As an option if I get it, I think that the only one is to create a new system for the 300 era and play them at the same time, Can somebody give me another advise?  

Greetings from Mèrida Mèxico, I`ve got in my SYSTEM 2 Sonos One (SL and 2nd generation), Mini Subuffer and a Ray sound bar. I looking forward to get a 300 era, I know that it`s not compatible with the minisubbuffer. As an option if I get it, I think that the only one is to create a new system for the 300 era and play them at the same time, Can somebody give me another advise?