Talk Sonos Products

I have a Sub that - from the beginning of the serial number - was manufactured in February 2014. The packaging and cosmetics of the Sub match those of a Gen 1, but when I check my system details online, it says it’s Gen 2.I double checked with an online Sonos rep and they confirmed the same thing. Even though the product image on my ‘System” page doesn’t match the actual Sub I have.Did Sonos release the Gen 2 in the beginning of 2014 WITHOUT changing the cosmetic design?My Sub with the packagingMod Edit: Removed serial number

I can no longer control the music selection or volume on my Sonos equipment. Due to the new app it is dysfunctional. If you will not roll back to the old app then we will collectively need to seek a refund on your equipment as it has been mis-sold.

I have just install a Beam Gen 2 with two Play:1 surround speakers & Hisense TV and I’m going through a bit of a learning curve and have a few questions.I initially connected the Beam to the HDMI port2 which is ARC compatible and the Sonos app recognised this which I thought was good. My difficulty is that when connected to the HDMI port there’s no way to control the TV volume seperate to the Sonos volume. What I was hoping and assuming is a better setup is to have no audio from the TV when using the Sonos Surround setup, the TV remote control controls both TV & Sonos and there’s no way to reduce just the TV, if I use mute option audio is muted on all devices and the TV displays a annoying mute icon. Is my assumption to not to have audio from the TV whilst using the Sonos correct and is it achievable using the HDMI Arc? Optical connection as a result of the above I used the optical converter and this does work the TV remote control controls just the TV and it’s possible to turn

I got a pretty good deal on some play 1’s. I am wondering if anyone has used these in a covered lanai.  It is a permanent roof built as part of the house. There’s no chance of getting wet. However the humidity in south Florida is fairly high. I currently use a connect amp and outdoor speakers. But I think the play 1’s have better sound.  I’m looking for anyone that has done that in this humidity and the success of it.  

Hi I have came up with a workaround  for the issue with international radio station streams not playing in the UK. Here is the solution not ideal but it works. If you have a ROAM or ERA 300 speaker connected to your system you can use your phone to open up the Web app for my tuner radio find the station you want then connect your phone via Bluetooth to one of the above speakers and group with any other sonos speaker in your system. As I said not great but I have my radio stations  back on sonos. 

I’ve had my LG OLED 65” TV and playbar for a few years.   Our dog ate the Magic LG remote.  Ordered a new one and can’t get the Playbar to control the TV volume.   Sat on the phone over an hr with Sonos technical support and they can’t figure it out.   We changed manufactures to Sonos, Bose, Phillips, Samsung  and none of them will control the volume while watching TV….   If I turn the TV off and open the Sonos app to listen to music, I can control the playbar with the Magic remote.   This makes no sense to me!!  I spent a few hrs messing with this, watching Youtube and reading forums and can’t figure it out.   Reset the playbar to factory setting and still nothing.  You would think in 2024 electronics would sync better!!

I was waiting for the Ace launch to buy my new headphones, but because of the App fiasco + the fact the Ace are not integrated with my Sonos system I decided to buy a new pair of Beats Solo 4. I’m totally happy with my purchase, I always loved Beats and I prefer their design. If I wanted noise cancellation I would have gotten the AirPods Max, and I already have AirPods Pros. I am not sure why I would have got the Ace as they don’t integrate with my Sonos system which is probably the only reason I was waiting for the Sonos headphones. I’m also starting to develop a habit of going to Spotify to play my music instead of the Sonos App and sending it to my Sonos speakers. It just works (Spotify App) while the Sonos App makes me want to throw my phone on the wall just to select the zone I want to play in. I think you got it right if you wanted to start over from 0 and kill your loyal user base. I have more than 20 Sonos speakers in my 3 homes, I have Move, Roam, Arc and every single Sonos pr

What's the hold up? Supposed to be updating the Ace headphones by the end of July? I'm guessing this just isn't important enough to break the app any further...

I understand the Sonos Ace supports AptX Lossless and AptX Adaptive. Does it also support AptX HD and AptX?

Tidal on the new app. Cover art is missing from the playlists and you’re not able to add anything to the Sonos Favorites. Is this going to be addressed?

How to downgrade S2 to S1 downgrade tool in IOS where is the tool and whatwould be good doing this, i have 1xNew amp, 2xplay3,1 play1, 1xSonos ikea lamp.

I added a new amp to my existing five amp system. All 5 A play and operate. New amp shows it’s added correctly and appears on my app however, when I attempt to play music, the selected song does not play in instead. Sonos app begins scrolling through my playlist. If I select another song, same thing happens.

I used to listen to my local NPR station on Sonos using TuneIn. However, now it seems I have to pay for a premium subscription to TuneIn in order to do so. Do you have any suggestions for alternative ways I can listen to my local NPR station on Sonos without using TuneIn?Thank you.

I’m having trouble getting Amazon Music to play through my Sonos system. What troubleshooting steps can I take to resolve this issue, and how can resources or guidance from Amazon Oddit and SwiftStart assist in addressing connectivity problems between Amazon Music and Sonos?

I’ve read a couple posts, and it appears you cannot use multiple Sonos accounts on 1 system. I would like to raise a feature request to enable this. It is ridiculous that the leader in connected speakers doesn’t handle multiple users properly. Each user should have their own Sonos account. This is a serious design flaw and it should be corrected. If there is a solution that enables multiple Sonos accounts and I haven’t found it, please let me know. If not, then please make this an enhancement request.

Something I have noticed is that if you switch to radio you lose your queue.

updated to the latest firmware today and can’t control the volume via the iPhone’s physical buttons anymore through airplay.  is this another strategic move to keep the users locked in the sonos app, and not able to control music and volume via airplay and other apps such as apple music?   

A Sonos port (along with a suitable 3rd party external amplifier) should be able to setup with a Sonos Arc/Beam/etc used in lieu of the seemingly ALWAYS backordered Amp for Surround Sound. If it has to be Ethernet connected to the Sonos system or LAN, that is fine.Along the same lines, would be nice to see a multi-room Port with 4 and/or 6 zones in a 2U chassis for Custom Integration. Each of the 4 or 6 zones would also be able to be commissioned in a Surround config.

My basement bar has a TV, four wired speakers, Sonos Connect, two Play Ones and chromecast.I ran everything through an AV receiver and an old DVDO video processor (which just died) - the setup allowed me to listen to either the TV on all 6 speakers or music on all 6. Now that that video processor is kaput, does anyone know a simpler solution? 

I am trying to understand minimum upgrade options on my legacy system. My configuration is 2 Sonos Play:1 speakers, 1 Sonos Connect, and 1 Sonos Connect:AMP, all currently connected via Sonos Bridge. All were purchased in 2013 except for one Play:1 that was added in 2016. I am interested in utilizing the upgrade discounts to add Airplay capability. Not sure if I can mix and match old with new or if I need to upgrade everything. Question: Are any of these legacy components compatible with the newer Sonos S2 iOS App? According to the Sonos website, When an AirPlay compatible Sonos product is playing AirPlay audio, you can group it with any other Sonos product in your system for multi-room playback.Question: Does that mean I could upgrade one Play:1 speaker to an Era and stream music via AirPlay to that speaker, and then group it with the rest of the legacy system (or maybe at least the other Play:1 speaker)?

I have a Sonos sound bar attached to my telly. If I buy the Sonos Roam can I connect that so I can have the music wherever I go in the house with the music still playing on the sound bar 

Hi there,I am suddenly unable to group speakers. Individually they all work fine, but unable to group speakers with the most recent app. Also, “manually grouping” by holding the play button for 3 sec, doesn’t seem to work anymore. How can I make this work again ? Any help is appreciated.

Headed on vacation. Wondering if I can lug along my two Play 1’s, connect my computer without using a vacation router of any ilk? Thanks for your help.

Hi Sonos,I know you’re all working hard squashing bugs, and thank you for making everything a lot more stable now. I wanted to provide some feedback on the new app as it’s been out for a few months.Could we have an option to default load to the Sonos Favourites screen when opening the app. This is the screen I use the most Could we have an Edit option for the Sonos Favourites screen so we can remove and reorder it like the home screen. I don’t need Recently Added in this view, and would prefer to have Stations at the top. Could Sonos Favourites be listed alphabetically. At present it’s ordered by when items were added, meaning my all-time favourites quickly disappear behind other items. In the previous app I could start playing a favourite station with a single click from the home screen. Now it’s at least two clicks. Could stations not play with a single click as before as there’s no reason to be taken through to a second screen where I have to press play. Input feedback is somewhat l

My parents are hard of hearing. I want to make the surrounds (Era 100) not play as surround sound but play the same audio that the Beam plays. Basically the three speakers are playing the exact same thing. Is that possible?