Talk Sonos Products

This is my first time using Sonus and to say I’m disappointed is an understatement. I can't connect Qobuz, my preferred streaming service, and then I find out that I can't install Spotify either.  Absolute shambles of a product. Disgrace. 

I come from Poland, I want to buy a sonos soundbar Arc ultra, I need a matching wall mount for the Arc ultra: which one will definitely fit? Which mount will fit it. Please send me suggestions for www links. Which model? For example:https://www.sonos.com/pl-pl/shop/wall-mount-for-arc//Mkfp

HiQuestion for you all.  I now have in my arsenal two pairs of era 300 downstairs in my house and an older play 1 in the kitchen.  If I play an atmos track/album on the two pair fine, not a problem, if I then add in the kitchen speaker it knocks down the playback on all the speakers to ultra HD.  If I take off the kitchen speaker the playback goes back up to atmos.  This is the question: If I upgrade the kitchen speaker to an ERA 100 will it still downgrade the playback on all the other atmos capable speakers or not? Thanks in advance for any help

How do i access the sonos arc menu

So my post from yesterday enquiring about legal action has now been locked. Perhaps understandably.Now, while I almost expect that, I don’t appreciate being locked down and not allowed to discuss the matter. I don’t care if it’s on Sonos website, that’s what a “Community Forum” is for.Anyway, a decent web search leads me to believe pursuing this legally will be a waste of my time, though the satisfaction might be worth something.I’ll be selling my equipment in the new year to the highest bidder. Absolutely rubbish.“Something is wrong” …. Perhaps when the app tells me that (with no further way of diagnising the issue, maybe that’s the app crying for help. Because, yes, Sonos, your app got that 100% correct.Bye

Hey,Could anybody tell me how to Group my Sonos roam to my other audio system speakers? My Sonos Roam is the only sonos devices  i have the other devices are all connected true Google. Thank youKarlijn

Anyone else experiencing the same issue? Multichannel PCM 5.1 blanks out for a second every 1-2 minutes. I don’t think it’s a bandwidth issue as it works flawlessly with Multichannel PCM 7.1 (thorough test) and Dolby TrueHD Atmos (quick test). And it may have been caused by the Sonos 14.10 update. Setup is PS5→ LG C1→ Beam 2 (via earc). 2 weeks ago before the 14.10 update, I watched a bluray film wherein I had my PS5 transcode the DTS-HD MA 5.1 audio to Multichannel PCM 5.1 (as the C1 does not support DTS) and had no issues. Earlier today, I played a bluray film for the first time in 2 weeks and I encountered consistent audio dropouts every 1-2 minutes. It had the same setup where DTS-HD MA 5.1 → Multichannel PCM 5.1. I tested other bluray discs including the one I watched 2 weeks ago and they all now have the same issue. Curiously, I’ve been gaming heavily on my PS5 the past two 2 weeks and haven’t had any audio issues. Then I realized that I’ve been using Multichannel PCM 7.1 when ga

Want to add Ray to existing system that has connect:amp

I’m interested in an Arc Ultra, two Eras 100s, mini subwoofer, and one roam.  Will I also need an Amp?  If I get the Sonance ceiling speakers, will I need the amp?

Instead of giving SONOS a DLNA client, SONOS persists in the crazy notion of making each and every speaker a DLNA service (renderer) and placing the index to the actual music files on each and every speaker.The result is that, as the memory of most SONOS devices is stuffed to the brim with the oversized  SONOS S2 OS, they cannot index more than about 7Gb of music library. Therefore the SONOS music library feature is useless for me as my music SAMBA share is around 42Gb.Notabene, the much smaller SONOS S1 OS allowed the indexing of the SAMBA 42Gb music shareI invite all who have similar problems to join in complaining to the ceo@sonos.com email account to ask for a DLNA CLIENT to be added to the SONOS S2 (S3?) controllers while simultaneously removing the unnecessary DLNA servers on the old and new speakers - in SONOS S2 (S3?)As far as I know, the hardware memory is impossible to increase without breaking open the speakers - even if the OS could address more memory. 

That’s IT Sonos. Your lousy app sucks. Your company sucks. I had a party for my wife’s birthday WITHOUT MUSIC because your app would not work. Your company is worthless and a joke. I have thousands of dollars of your equipment  and they are all BRICKS. I hope you go out of business. I will make it my goal to badmouth you on every blog I can. I will also make sure everyone I know never buys your stuff. In fact I made an announcement at the party to explain why we had no music. I told the horror story that is Sonos and told everyone to NEVER BUY YOUR STUFF.  SONOS COMMUNITY WE NEED A CLASS ACTION LAWSUIT. ANY LAWYERS OUR THERE? I’M IN!!!!!

Hi. Thinking of moving back to Sonos from the Sony HT-A9 and was wondering if anyone here uses an Arc Ultra with a LG C4 OLED Tv ? Any issues, problems etc ? 

So they closed this one. If its too inconvenient just stop the comments. Said it before and it's still true.SONOS = CONTEMPT FOR CUSTOMERSSonos is not deserving of its customers. But then the only customers that seem matter are those that want new products. And even where the android app is working, it's responsiveness is variable.  The desktop app still works fine. But the mobile app should work just as well. It's a wireless system!! Apparently. I'd rather have something that works than the latest design of the android app. However good it might (eventually) be. At this rate it will be a year of deliberately hobbled functionality. I might be dead before it works as it should.  

If I connect a source device, such as a CD player, to an Era speaker will the music play only through that particular Era speaker or can it be routed to also play through my other Eras and/or beam?

It is hard to describe… but after the update a few days ago I have noticed a very annoying search behavior on my iPad and iPhone… when displaying hits from different sources the app screen stops half way … not showing hits from all sources. Then after a while the rest is shown… the app errors apparently never stops… gosh. Also, my local library often disappears… I have to restart the app to get it back in the search results (if this part of the screen is not frozen of course).Anyone…?  

Just got these two components set up via the app and later realized I could not play movies, etc… via bluetooth connection from a laptop. Why? I tried the 3.5mm cable to the Five but the sound was terrible and the lag was nearly three seconds delayed. I found a potential solution online in which I could use a Roam speaker as a bluetooth waypoint and link it to the Five and sub. Have others set this up and been happy with it?The sound and style of the speakers is great but if I cannot use for bluetooth I’ll jave to return everything. 

No longer receiving an alarm notification on my iPhone, any idea how to fix? 

I purchased 2 ERA 100’s that I stream music to from my iPhone.I also purchased the Beam Gen 2 that is hooked into my Samsung TV via HDMI ARC.Is there a way to group them - Beam Gen 2 + Two Era 100’s together and switch between streaming music from my iPhone and listening to a movie on my Samsung TV? How to group? How to Connect? How to switch back & forth – TV & iPhone music?Thank you!

Hello all,I am considering adding a vinyl Platine to use it with the Sonos speakers that I have: 2 One SLs, 1 Beam and 1 Sub Mini. Could somebody tell me what additional equipment (Sonos Amp?)  I’d need to do so and what Platine works fine with the Sonos system ?Thanks,Andres

Just upgrade from: Arc with play-1toArc Ultra + Sub 4 and Era 300. Sounds awesome !However two things really buggering me already now:Having a setup with a non eArc projector and eArc enabled TV - both connected to separate ATV 4K’s for the projector I rely on Airplay - I would love to see Airplay support Dolby Atmos - seems that Apple has enabled that recently for 3rd parties so looking forward to getting that supported from Sonos as well ! Why on earth not exposing the sub as a regular Sonos speaker to allow it to group with any other Sonos speakers. Right now it gets dedicated to the Arc Ultra and that group needs to be grouped with the other speaker group I want use in order to work ? This actually came as a surprise to me - would have gone for a non-Sonos sub and a Sonos port IF I have only known about this. I read people stating that the sub creates a dedicated 5Ghz channel - which is complete nonsense - sending low frequency information could probably be done using morse code ov

Can I please have the above information so I can arrange shipping to my place in Taiwan

Any plans on making the sub mini compatible with Move 2 speakers? I have a soundbar in my bedroom, but want to use the sub mini in my backyard bbq parties paired to my Move 2, or in the liivingroom where the Move 2 sits most of the time.I’ve read that is not compatible because Move is designed to move around, but not so sure about that.Can you track how much time a Sonos Move 1 or 2 is playing when its plugged in, meaning not moving? My bet is that Move is standing still in its charger 95% of time regardless of the region, music and lifestyle

Hello! Looking at these two scenarios and wonder what would work better for a reasonably big open L space and lots of music listening, some while moving some stationary and a decent amount of films. That's about the max I can do budget wise at the moment. Thank you!

I hate to throw them away… they still sounded amazing until the S1 was bricked on my devices.

I need the return address for Sonos so I can Sonos their paper weights back.  Ive spent 5000 w Sonos for speakers throughout our home, or office and our vacation home… What a train wreck.  The darn app doesnt connect 80% of the time.  If anyone knows of a class action lawsuit being filed against Sonos please let me know so I can join it….