Talk Sonos Products

My TV is an lg-OLED55B7V, my Arc is plugged in to the hdmi-arc. Issue is that I get occasional micro-stutter, like a half second break, every now and then, whenever Audio In displays as Dolby Atmos (DD+).it's not consistent or repeatable. I can watch an entire episode of Briderton on Netflix and it's perfect, re-watch the same and there is the stutter. Sometimes it seems to start stuttering only after I skip scenes.Expanse Season 4 on Amazon seems especially bad, but again I can re-watch episodes or scenes and the experience is different.I struggle with the notion that the TV isn't passing the audio correctly as I can get through whole shows with no stutter. I have various audio out options but none of them seem to make a difference. In a different menu I can select PCM instead of Auto, but then it drops to 2 channel.Understand the True-HD codec needs eArc, but questions please:a) how can I find out the codec in use by the source at any one timeb) why does Netflix detect that I'm Atmos

I have this same issue as listed in many other questions- but none give a solution ...except contact Sonos help? Surely there must be some sort of fix. I have downloaded the app. My computer recognises both Sonos speakers- but the Sonos App cannot find them?! The speakers and this computer are on the same wireless network. I have turned off firewalls, I have turned off vpn, I have turned off and on my router and this computer. No change. Sonos system is not new. Just trying to connect to new computer.

Sony Bravia KDL-60NX720 connected to the Beam will send audio to the beam only if I use an app within the TV such as Pandora.  I get no audio from either a cable box or a Fire TV Cube.   Both are connected to the TV using HDMI cables.  I get the same results whether I use the TV HDMI ARC to the Beam or the digital audio cable with adapter to HDMI in the Beam.  I feel like I've tried every setting in the TV settings and I'm getting no results.  Diagnostics when sound is coming from Pandora app in the TV using digital audio is 801032938.  Diagnostics with no sound when playing YouTube from the Fire TV Cube is 1960275942.  Diagnostics with no sound from cable box is 484444563.  Switching cable to the Sonos supplied HDMI cable and cable box input still no sound, test code is 681063180.  Any suggestions?

Setup: LG CX 55, Sonos Arc, 2 x One SLI’m experiencing random audio drops, or quietens, on my Arc. I have the status light disabled but, when the sound drops, the status light comes on for the duration. It usually lasts less than a second and then audio returns to normal.After much searching, I’ve tried everything suggested to resolve this (quality HDMI cables, rebooting everything etc). Currently, the Arc is wired into the network (the One SLs using WiFi), and the CX is connected to the Arc via eARC. All software/firmware is up to date.I thought that perhaps Alexa was picking up something that sounded like it’s wake word, but it’s definitely not this.Has anyone else seen this specific issue, or does anyone know how to stop this? I’m guessing most people have the status light on, and so wouldn’t see the white light coming on briefly?Thanks in advance...

how can i tell which generation of Sonos Five i have. i have the serial number but cant seem to confirm whether its a gen 2 or gen 3

So I think there is an issue with the arc while in eARC mode and lip sync while playing LPCM content  I have tested on an LG C9, Sony 900H and a Sony A8H.  On all of them when my Apple TV is set to LPCM output, I get lip sync issues on some content. If I change it to Dolby Digital or get the Sony to convert to DD+ it’s in sync.  it seems like there is an issue with the lip sync compensation that eARC is supposed to have when using LPCM. 

Starting last night my connection to Amazon music is failing.  I have an active Amazon Prime account.  I have deleted, re-added, and re-authorized the Amazon service in Sonos multiple times.  I have had one of my (5) SONOS ONE G2 speakers connected via ethernet cable for SEVERAL months without trouble.  My home internet configuration has not changed in months.  I use the Amazon stations daily.  Still getting the same message: “Unable to play “ANYSTATION” - the connection to Amazon Music was lost”. I have submitted a support diagnostic to Sonos.  The confirmation number is 833045471.  Please advise.

Hello, I am getting the following error when I try to add my Sonos One SL I purchased today to my ARC + Sub Gen 3. “There was a problem adding your surrounds”. My network is Ubiquiti (router is UDM Pro, the APs are FlexHD). All my devices are in the same VLAN.I have reseted the SL speakers and adding them to my account again, adding as surround multiple times, restated all my network devices, restarted my ARC and Sub.  Nothing has worked at all when I am trying to add them to my ARC.The One SL did join the WIFI and I can stream music to them individually (using AirPlay for example).My ARC and SUB gen 3 are connected by Ethernet. Both of the Sonos One SL are setup wireless. Also, after trying to join both speakers and getting that error, it does list them as surround but it doesn’t really work. Here is my diagnostic confirmation number: 1540609632 I grabbed the diagnostic right after the failure.

The Sound disapears periodically on a LG tv (not the Oled your other answer relates to). sound is connected through hdmi-arc. help! Really annoying on a new product. 

Hi, does anyone have any recommendations for sonos 1 placement as rear speakers in the living room setup pictured.  Ceilings are 3m high and the room extends to the left of the listening position a few meters more than what is pictured, meaning that the home theater setup is a few meters off center in the room left to right.  I imagine the placement in the kitchen (B)  being better for music filling the room, but are they too far away from the sofa, and too close to the ceiling and walls?  

I have the beam and rear play ones.  I’m interested in getting the sub BUT, my wife hates loud sounds and I live in an apartment. I know you can adjust the bass levels so my question is , will the minimal bass setting sound “ok” for my quiet environment.  I don’t need loud explosions.  Just need to add a slight bass punch to my current setup.Or would i better off getting the ARC for improved bass.  The only bad thing is that the room is not a traditional 4 wall space.  Its kind of wide open behind me and to one side.Thanks 

Hi, I am a novice at tech stuff and new to Sonos, so go easy on me!  I have a Sonos PlayBar, Play1 and Sonos One.  Just bought an Audio-Technica bluetooth turntable LP60XBT.  Can I use bluetooth to connect this to my general Sonos system?  After reading many comments in this community, I am gleaning that the answer is no, except for the Sonos Move.  But using the Move will not connect to the rest of the system when it’s receiving bluetooth from the turntable?    Thanks in advance for suggestions!

Now that Google Play has moved to Youtube Music and no longer supports thumbs up/down on Sonos I’d like to try out a service that does! I can’t find a list anywhere, and trial and error is very time consuming. Is there a list somewhere? If not, can we crowdsource one here? At least as a snapshot in time.

So, I heard a demo of the Sonos One SL (These things are awesome speakers, no microphones - some of us old folks love the fact that there aren’t microphones!) and the sound was excellent. I fell in love. We are looking for a good sound solution in multiple rooms streamed from my Android device. I saw the Android on the side of the box, and bought two units home from the store that day. After a neve-racking 3 hours, I couldn't do anything besides play Pandora / Spotify / YouTube Music from INSIDE the Sonos app. Each Sonos sub-app was a castrated version of the real thing you might get from Google Play. Watching a You Tube video in the You Tube App? No sound thru these speakers. Using Disney Plus? Nope, can’t do it. Using ANY Android app not in available Sonos’ library. Sorry, no sound for you. Apparently, you can send local audio directly from an Apple Device to these speakers using AirPlay. Good for you guys. Congratulations. I bet that feels great. But please, Sonos, take the Android

I have large playlists of tracks stored on a NAS. While SONOS is playing my imported playlists well, I am not able to resume playing after I have selected another source and SONOS restarts playing the list from the beginning. I have noticed that this is a feature many of other owners would welcome. However, all related posts have been closed for comments. Hopefully this is a sign that the SONOS engineers have got the message and very soon will satisfy its customers by offering a sustainable solution. I keep my fingers crossed. 

Since a few weeks I can't add songs to the queue anymore in the SONOS S2 app. This is the case on my phone. This was the best function of SONOS. What happened?

I have a Playbar and a Beam.  But I ALWAYS play the same thing on all my TV’s (I have 5 but use Sonos as my sound for all of them).   But if I turn on the TV with the Beam and the TV with the Playbar, the “Group” function is disrupted and I have 2 groups.  I can put them back to one group but I have to pick the source.   Unfortunately, they both say TV Input.  Why can’t I rename them or why can’t it list the room the TV Input it located?   I can see this if I look on my Mac but not from my phone.

For some time, our Sonos sound bar went off when we used our XR11 remote to turn off our TV.  Then it stopped.  The XR11 always worked to control the Sonos Sound Bar volume but at some point, the sound di not turn off when we turned off the TV, which was annoying -- we would have to turn the volume all the way down.  I posted about it here: Mystery solved!  At some point, I must have changes the topical fiver connections from the TV to the cable box.  Turning off the TV does noting for our cable box, so the sound signal still came to the Sons.  I moved the optical fiber back tot he TV and, when the TV goes off, the Sonos goes off.  Mystery solved.

Hello,A friend gave me his old Zone Player S5. I am thinking to buy a used Play 5 Gen 1 from the market. Can I pair them as a stereo pair to use them with S1 ?Kind regards

I have a BenQ HT2050A digital projector that will be mounted in the back of room projecting onto a wall.  I have the Sonos Arc, subwoofer, and two of 1 SL speakers.  The plan is also to run, cable box, Apple TV, and Nintendo Switch to the projector.  So how do you connect all this and use the wireless feature of Sonos?  Is that possible?  I have done some research on buying a receiver and they can be pretty pricey. Is that what I need to do or is there another option to make this work?  Thanks.

Hi everyone Im looking to get a sonos system for my whole house I am building.  Well at least for 90% of it.  Assuming budget really isnt an issue what you recommend for the following setup wants:I can wire ethernet to any spot as walls are completely open or I have many wired access points going in for WiFi.  My goal is to have the option of playing all zones with same music for parties or separate zones for daily kids/life etc.  Kitchen speakers Dining Speakers  Main living area( 14 ft ceilings and very large room) outdoor patio around pool as separate zone from covered patio.  garage Master bedroom surround system My main living area is probably going to have a 7.2 or 9.2 separate stand alone system for movies as I dont think the sonos is the best fir got dolby atmos given the large volume of ceilings/space.  But ill was thinking to put 2 or 4 sonos ceilings speakers in also to allow for the continuous and ease of use for large parties  Any suggestions on the this set up?   

I currently have a playbar, 2 play1s for L and R, and 2 play1s for rear and it works well.I am moving and in my new house I plan on having a theater room with 2 rows of theater style seats.I would like to add play1s behind each row for the rear channel.Is it possible to have 4 play1s for the rear channel?Maybe 6 play1s if I decide to expand?

My Sonos Arc connected to Sony Bravia TV (new and earc capable, drops sound randomly. Appears to be a known issue neither Sonos or Sony care much about. After a month of this happening I must say I am totally over this!!!!!!!!!!!!!!!! Will Sonos or Sony acknowledge the issue!!!!!!!!??????? Unlikely 🤔. Ok how about fix it!!!!!!!!!!!!!!!!!!!!!!

After a couple months of being up, a gap has developed where the speaker meets the wall mount. It used to be a tight seam but now when the the speaker is pushed back into the mount there is a gap as the the weight of the speaker seems to be bending it down. It still extends and retracts without issue but the gap is really annoying. Has anyone experienced this?

I recently became a Spotify Premium subscriber. Knowing I can play Spotify on Sonos systems, I was shocked to find that Spotify podcasts cannot be played through Sonos. Why the hell not? Why is Sonos blocking part of the Spotify content?