Talk Sonos Products

I have 2 orders without a delivered date. I pay for it also.  what i need to do ? Regards manuel  

Not sure where else to ask this. If I am playing a radio station via TuneIn radio and then add another room or swap rooms, it cuts the feed and throws a commercial on. I understand when I am completely starting out in the morning that would happen but this is new to us. Kind of annoying to have it cut off what is playing and throw an add in there when all I am doing is adding/removing a room to the stream. Thanks.

Thinking of getting a Roam for a boat.  Does anyone use a portable wifi speaker on a boat.The wifi connection would be via a MiFi dongle as wifi in the Marinas is pretty rubbish. Any experience ?

Hi! I have a Sonos One and a Sonos One SL. Both are connected to the same 5GHz wifi at home and actually works fine. The only problem I have is that One SL shows up just fine in my network map but Sonos One does not show up. I’ve tried rebooting my Linksys router, factory reset and reconnected Sonos One but it still refuses to show up in my network map. Again, the One SL is showing up just fine all the while. Any ideas/suggestions/help would be much appreciated.

Good morning, For over six years I have been creating playlists on the Sonos app via Napster. I now wish to leave Napster and transfer everything to TIDAL, still to be played on Sonos. It is only recently that I have realised that music on my Napster account on Sonos does not back up to my Napster account.   Sonos is not able to help me.  I find this quite poor.  I wonder if other users have had this issue and if there is a way to overcome it.   I use an iPad and iPhone. I do not have a computer.  Thank you.   

My Sonos move works great on both wi-fi and Bluetooth, except that when it is connected via wi-fi and I am watching or listening to something (on any platform: YouTube, streaming services, VLC, Spotify, QuickTime, etc.) and I hit pause, when I press play again the sound cuts out. This has happened on four different MacBooks, iPhones, iPad, etc. The only solution I have found is to manually go to audio controls on the device and change the audio output to the internal speaker, then switch back to Sonos. Then it works again. If I pause a movie a few times that means doing this every single time to get Sonos back.Is this meant to happen? It’s been like that since I got the speaker and I’ve kind of accepted it as a flaw. This does not happen on bluetooth; only wifi. 

I have 3 Sonos architecture ceiling speakers and one connect amp. I currently have it wired to just 2 of them right now but would like the amp to power all three speakers, I don't mind if they are different volume as they are in different rooms but was wondering if someone could direct me in how to safely wire this, thanks! 

Just a quick design exploration to simplify the app and give us quicker access to all volume controls at once, utilizing the swipe up feature.

Seems ridiculous that because I chose to have someone give me gift cards for my bday rather than ask them to purchase me a Sonos Move outright (a little pricey of an ask, IMO), that I will have to wait until the product is back in stock to order. That means I will automatically be put at the back of the line...after everyone else orders theirs because I won’t be able to get online until the item is available. This seems to be a major oversight in the Sonos payment system. Disappointing.

What is the best speaker to pair with the Sonos move?

Hi All Love my system (WD NAS, 4 x Play 1, Playbase, Sub, one of those IKEA ones and soon to be Roam), but not the most tech savvy! Current system components are in fixed locations and named so e.g Lounge, Kitchen etc When the Roam arrives, it will live in a Spare Bedroom, so when set up it will be named that. When i take it out into the garden or somewhere else and leave my wifi network, will it still be listed as a component in my system? And when it goes back on to the network, will it automatically recognise it and name it as previously e.g Spare Bedroom?Thanks, and sorry for being a techno-pleb!

I got a Beam last week which sounded great after coming from a 5.1 blu ray player set up, and I added two Play:1 speakers to the set up yesterday and all I can say is Wow.Can anyone recommend any songs or movies that really show case the set up?

Apologize if this is redundant. I’ve been searching around and only seen bits and pieces of what I’m looking for. I have a 2020 Samsung TV mounted on a fireplace (no mantle). Is it possible to use an Amp bonded with two Fives for wireless tv audio? I know this is a bit overkill...but I have no desire for a soundbar, and I don’t want to use the Fives as rears. 2 reasons for doing this: keeps the missus happy with no wires (outlets tucked behind Fives) AND I’d like to have the “better” audio quality of Fives in general for music. Thanks so much...and if someone answered this elsewhere, I’m ok with reading a link, just had trouble finding one.

Hello, Before buying sonos beam i read that can be connected to fire TV.Now i have it and I have set up everything, Alexa and fire TV app on Alexa and added Beam to it. I can control with voice but I cannot pair the sonos as a speaker. When trying to pair the speaker from Alexa app I only see the Alexa Echo dot. Audio from echo dot works, but I don't understand why I cannot send the audio to Beam. Do you have a solution? Only with arc can be connected? This would suck, because I have a projector and it can be complicated and ugly to bring a cable all over the ceiling.  Thanks Mattia

Very basic question regarding the volume slider values if I may please?0 up to 15 I do understand, however 0 down to -15, what does that mean in the Controller?

I am currently using a pair of sonos 1 speakers for my rears in my surround setup. And have an original playbar and sub as well. I am going to update my soundbar to the arc, but I am also debating using in ceiling speakers and a new connect amp as my rear speakers instead. Anyone have any insight on why one is or isn't better ? Is it worth the money? Any gains? Thanks everyone 

Quiero utilizar el altavoz FIVE directamente conectado a un PC por el cable de línea. ¿Cómo puedo quitar del sistema SONOS el altavoz FIVE para que no aparezca en las APPs?

I can currently stream music from my iOS devices to two Bose Home speaker 500s; two Sony AV receivers (hard wired to surround sound speakers); and one Lithe Audio speaker - all are Apple Airplay2 compatible. I now want a method to connect my old hi-fi system (tape deck, turntable, amp) to all these speakers.  I was wondering if the Sonos Port was the answer.  Hard wire connection from old hi-fi to Sonos Port and then stream from Sonos to any speaker.  Will it work or does Sonos Port only work with its own set of Airplay2 speakers? many thanks...

Hi everyone, just wanted to share a quick video of my Sonos app running on Xbox. Its had a major update to make it quick and simple to use with an Xbox controller, and with the Xbox Media Remote. https://www.youtube.com/watch?v=MJ__zshIwcs (there is no audio).

Subwoofer 2 years and one month old .. then just died for no reason ..sonos said it’s out of warranty so basically it’s £600 down the plug hole any one else have the same issue

maybe I just do not have the patience to browse through all the chats here, but I did a bit and I did not come across anyone (to my bewilderment)  mentioning the fact that there is no way to switch between bluetooth and wifi remotely. One always has to press the connectivity button at the back of the device. IS THERE ANY WAY TO DO THIS FROM YOUR PHONE?

Dear support,I have 2 play5 (gen2) and 1 AMP. Can I set surround speakers?

here a copy of the email I sent to Sonos, Hi I went online to order a Sonos 1 (gen2) this morning at Sonos home sounds (UK) and found trade in deal for a Sonos connect but when i applied they said they had to suspend the deal for the time being, can you tell me if the deal is being offered by Sonos if not why are your authorized dealers still showing the very iffy salesmanship even misleading dishonest sales techniqueanyone else had this prolem with Sonos home sounds?

I’ve been using a Sonos Arc with a Sub and surrounds since July 20 connected to an LG 77” CX and the system has worked flawlessly. However, this morning when turning on the TV there was no sound. I restarted the TV, swapped the Arc HDMI cable but still no sound. I then took the power chord out of the Arc for 10 mins, plugged it back in again and the problem was resolved. However, a couple of hours later when turning on the TV, no sound from the Arc. All other Sonos devices in the house are working perfectly but not the Arc. I’ve rebooted the router but to no avail. Having worked flawlessly since July I’m now thinking the Arc may have now developed a fault as I haven’t a clue why this problem has suddenly manifested itself. Any helpful comments would be much appreciated, thank you.

Hi Everyone,This is giving me the s**ts and was wondering if someone can assist me. Even better if Sonos chimes in and tell me they are working on it!My setup is  Apple TV 4K → HD Fury Acana → Sonos Arc 5.1 (ARC + 2X Surrounds + Sub).When I tell the ATV4K to keep the default format (which includes Atmos), when I watch a 5.1 show which isn’t Atmos, it plays at Multichannel PCM 5.1. This is to be expected, but what isn’t expected is that the volume of the PCM appears much softer and less punchy than if I were to tell the ATV4K to use Dolby Digital 5.1. The sound quality between the two is negligible, so I can’t say “...well MPCM is lower volume, so although I have to turn it up higher, at least the sound quality is much better”.We are talking about very noticeable differences here. What is going on? I would actually expect the Multichannel PCM 5.1 to pull trumps here. This is super annoying because, with this issue, I have a tendency to have it overriding to DD 5.1 on the ATV4K, but when