Talk Sonos Products

anyone know of a mount for the beam to Pioneer Plasma PDP 6010FD, which has mount holes about 34” apart?  I’m having trouble :(

I currently have a playbar and two rear surrounds and sub.  At times I move my two rears to full music playback when entertaining.  I recently moved my main TV to Apple TV as playing my itunes on the tv with lyrics is a pretty cool feature.  However, since the system is routed through the TV I can only use ambient mode for the rears which really lessens the experience.  My questions are….Is there a work around here? If I upgrad to the ARC does the work around options make more sense?  Thank you 

Hello -I’m having some problems with the picture on my TV and my Sonos ARC (Plus two SL’s in back of the room). First of all, here is my set up. TV: Visio V Series (purchased in December 2019). My TV connects wirelessly to the internet, as does my Apple TV and my Nintendo Switch).I have 3 HDMI inputs in my TV, which are summarized as follows:HDMI 1 (ARC): My Sonos ARC SoundbarHDMI 2: My Cable box (Xfinity, if that matters)HDMI 3: I have an HDMI Switch plugged into this, which includes a Blu Ray Player, Nintendo Switch, and my 4K Apple TV The problem is that when I am watching cable or watching anything on my Apple TV, the screen goes black for a moment (anywhere from 2-4 seconds) before it resumes play. Sometimes, it will be hours before this happens, and other times, this will occur 3-4 times per hour. I *sometimes* will get a message after one of these blackouts that my TV has “found” the audio system (but not all the time).

Can I send a chromecast to and HDMI splitter that routes to the TV and Sonos Beam?  if so, is there any special setup?

Should I leave my Sonos Move on the charging ring permanently, or will this damage the battery?

Want to purchase an ARC but have a 2019 Samsung Q90 TV with One Connect Box - Have issues be resolved? I heard a patch or firmware update was coming out to address?

Hello, is to possible to connect Samsung Smart TV (comaptible with Aiplay 2) to Symfonisk speaker straight away or do I need another device for the set up? Thank you

With Roam I won’t always be on my WiFi thus reaching my NAS-based library will be tricky.  I could use the remote app that comes with my NAS but it’s clunky.  I would prefer to define my music library in S2 and thus reach it via 4/5G.   Is this possible?  If so, how to set up?

Can the new Roam speaker, or any other small speaker, be connected to my smart T.V. to improve spoken word on T.V. programmes (muffle speech a problem for me). I could buy a Beam soundbar but I’m thinking of something that could be placed next to me to improve the clarity of sound for me and at the correct volume for me without having something like the Beam which might be too loud for my wife?The only Sonos speaker I have at the moment is a Play5

I want to ask what Sonos product is better for use with my computer. I am thinking if the new Sonos Roam could be use for it?Thanks a lot for the feedback about this quations

Hello I have Philips PUS8503, made in 2018. So far my experience have been amazing with ARC, but i have one tiny problem when it comes to turning TV ON. My arc is right in front of TV so it is covering TVs light that processes signal from remote. So my issue is: When i want to turn on TV with remote, it seems like that ARC doesnt get signal from remote, so it could pass it to TV. Everything else works amazing, i can turn volumes up and down, stop and play movies, and turn TV OFF with same button that turns it ON. So anyone have any ideas of how to fix it?Also doesn anyone have any idea why i cant get DOLBY DD+ ATMOS from netflix app? At first i thought that my TV doesnt support it, as spec info is different in different countries, but then turned on movie via USB and on TIDAL and sonos app showed ATMOS logo + i could hear a huge difference. I have the needed premium subscribtion and streaming quality is set always to HIGH + i have 500Mb/s optical internet. So yeah, havent fou

New in v.13 of the Sonos App:“When playing TV audio, the Sonos app now shows the current audio format on the Now Playing screen.” THANK YOU SONOS!!!!  

Hi,A week ago I completed the form to return my products under the 100 day return policy, I received a confirmation email immediately advising that I will be contacted with in one business day. A week later and after sending three email to request an update to the process of the return, I still have not got a reply to any email.After a quick look through the forum at the similar experience others have had with the return of products under the 100 day return process to be unsatisfactory and in serious need to address the current failure of communication from Sonos in regards to the process. I would like for an update one the return process of my case please. kind regardsBen 

We recently purchased an Arc and a 5 with the assumption that our existing Play 5 would pair with the new 5 for the surround rears. The app (s2) would only allow me to connect our old Play 1’s. Is it possible to use a Play 5 and 5 together or will I need to buy another 5?

Hi there,I have two Sonos One SLs that until now worked just fine. I just got a Beam to go with my TV and hopefully integrate into the system. When I try to setup the One SLs as surround sound it says they are connected, and the Beam works, but no sound comes from the One SLs. How do I fix that?! Also, just to be clear it looks like I have to use two as surrounds? I can’t use just one?  Samantha 

Hey Sonos Team: will you guys ever be adding subwoofer level controls to the main screen of the app. I find and I’m sure others find it takes a lot of steps just to adjust subwoofer if say watching a movie at home etc.  thank you,George

This has been bugging me for a while. The line in inputs on my (new) Amp is coloured red and white. There’s no indication of L and R but to my knowledge in all audio equipment Right is red and Left is white. Most,if not all, are marked that way.When i connect a CDP for example using Line in inputs (red to red and white to white) and play a audio test CD what should be coming out of the left speaker comes out the right. I have learned just to live with this by crossing the connections to my CDP. Has anyone else experienced this ?

Probably what to Move should have been. I wonder if these can be used as rear speakers for the soundbars.https://www.theverge.com/2021/3/4/22313451/sonos-roam-leak-features-specs-price-release-date  

Hi folks. Have appx 50 GB of digital (MP3) CD music currently using an old Apple Time Capsule as a NAS. I have an Orbi router with a free USB port connected to my cable modem. Can I copy my files onto a 256GB USB flash (thumb) drive and then have Sonos look for the music there? I have a Mac and the the USB drive does not show on my network (on the Mac) when it is plugged in to the Orbi. Should this work? And if so, what would the path be. I suspect the Apple Time Capsule is on borrowed time, and I turn off my computer and want Sonos to be able to see the music library even when computer is off. Thanks for help!

If I pre order an item will the payment be taken straight away or when the item is shipped ? 

Tried to preorder right after the announcement and it keeps telling me ‘sorry it doesn’t exist’ even though in multiple places it says, ‘preorder now’.  

I have installed a tp-link deco S4 mesh network  and have now lost connection to my three Sonos speakers. I’ve connected one of the speakers via Ethernet to the main S4 unit which is connected to the router. getting a wee bit vexed/stressed. Wifi is excellent throughout house now and was hoping for a simple reconnect for the Sonos speakers. Are there any not too techie ways of resolving this? I’ve seen a couple of threads which make some quantum leaps in assumed capabilities of the reader..

I am attempting to setup a Sonos Arc + Sub with a Samsung MU8000TV from 2017 (UN65MU8000FXZA).  I am running into issues at every turn, but I will start with the beginning:First off, I have an existing Sonos S1 setup in place all with old Amps (this will come into play with one of my issues).  I did setup a new Sonos S2 implementation, and was able to add the Sonos Arc and Sub into a new Room.  The Sonos Arc is connected to the HDMI4 input on the TV, which is labeled as HDMI ARC.  In the settings for the TV, I have configured HDMI Input Audio Format as Bitstream.  As soon as the Arc was added, the Sonos app attempts to perform the TV setup.  When I get to the “Test connection” part, it fails every time, with the error “ARC Mode not connected”.  That’s my first issue.  Any reason why this is not working?For now, I just exit out of the TV Setup in the Sonos app (but I would like to get that working!).  The next issue is actually getting sound out of the Sonos Arc when pl

Hi All,I can see that Sonos just pushed out version 13 of the S2 Sonos controller app.Does anyone know what the new features are of this major version upgrade? I looked at the Sonos change log and the last information posted was about v12.2.2 

Hi AllSince upgrading to S2 my devices keep falling off the wifi network. No idea what I need to do, I am a complete dunce when it comes to wifi configuration, dhcp, etc so I hope this is a relatively easy fix.My current and long served set up is as follows.Virginmedia Hub 3.0, Google Mesh wifi network with three hubs.Iphone 11promax iOS 14.4. I have ensured that Sonos is selected ON in the Local Network settings.S2 version 12.2.7Sonos Productsliving room: Sub, Beam, Two Play 1’s. connected to LG TV.Kitchen: Play5 newest generation.Music Room; I had a play5 first gen, it is powered off and I await (today) the delivery of a new Play5 having upgraded with the 30% discount. I do not have the S1 app on my phone or that legacy device connected, it is powered off.So before S2, I was running S1 and before that of course the sonos app. All was sweet, smooth and I had no connectivity issues that were apparent.Despite