Talk Sonos Products

Hi, I have a Sonos Arc the for some reason is not playing Atmos. I have a Nvidia shield pro connected to a HD fury Arcana and that is connected to the arc and to the TV. I have a pro account on Netflix but in the sonos app it shows Dolby Digital Plus 5.1 and in Netflix the Atmos logo appear. What I'm doing wrong? 

Hello, finally dived into the Sonos ecosystem and just bought the Sonos Arc SL after much deliberation and was pumped to finally set it up but ahhhhh can't seem to get any content to play with Atmos. I've spent the last 2 hours reading various threads here but still can't reach a resolution, so am hoping to get some direct help 🙂 I have an Apple TV 4k and a 2018 Samsung UN75NU8000 TV without eARC.  I understand this relegates me to Dolby Digital + Atmos, but I don't ever see Atmos in the Sonos app even with confirmed Atmos content - only shows "Dolby Digital 5.1."  Or does DD+ Atmos show as such?  Pretty sure I read somewhere that it should still show Atmos.  I have Netflix Premium with 4k, HBO Max, and Amazon Prime and have tested them all.  I also tried them via the native apps on the Samsung TV.  For example, I tried Matrix Resurrections (showing Atmos logo) on both and it only shows Dolby Digital 5.1 in the Sonos App.  Any suggestions as to what I'm doing wrong?  I heard about the

Having a new house build with a huge Great Room that is approx 24-36 in size.I’m buying the Sonos ARC and Sub, but then I’m really limited to in-ceiling speakers (10’ high ceilings). If I buy multiple Sonos Amps for in ceiling speakers, can I have one Amp configured for front speakers (in addition to the ARC), then then have a  second Amp configured for rear/surround Speakers? concerned that just having the Arc and one set of rear in-ceiling speakers won’t be enough for such a large Great room and I need to get speaker wire installed before insulation and sheet rock gets installed in the next few weeks. ‘I’d really appreciate any and all recommendation as I’m new to Sonos for large room configurations.  I’d rather lean towards more than end up with not enough speakers.

Just got a new Sonos Beam 2 Gen and I’m disappointed, first for the known issue with Alexa and other Sonos products grouping, but especially because Dolby Atmos doesn’t work.I did some tests with my Samsung Smart TV model QE65Q70TAT connected via HDMI eARC port, using Netflix Premium account with movies like 6 Underground (Dolby Atmos) with the following expert setting on TV: HDMI-eARC Mode ONDigital Output Audio Format AUTODolby Atmos Compatibiity ONOn this way, I only got Dolby Plus 5.1. looking on S2 app. What I have to do fix this problem?Thanks in advance

The Sonos system in my house includes a Beam connected to a TV that also has component A/V inputs.  If I want to have a turntable in that same room, could I have that audio wired to the Sonos system through those TV audio inputs, and switch the source to the beam with the TV remote as if it’s a video device?  If so, I assume an older turntable would require some kind of pre-amp, but could a player with built-in amp go direct?I realize it’s not optimal but I’m curious if it can theoretically work.

Hi, Can I use a Sonos Amp to power my Bose 151 outdoor speakers (rated for max 100 watt)?  Not sure if the 125 watt output to these speakers would distort the sound or provide poor quality. Please let me know

AfternoonThrowing this out there to see whether any one can assist before ditching my Shield - which I don’t want to do. Config: NVidia Shield 2019 Pro → LG OLED 65B8 → Sonos Arc. This previously was the same setup with a Playbar, using Optical.Playback from the Shield on Plex/Neflix/Prime etc suffers intermittent audio drops of milisecs. No pattern, could be once per 10 mins, or once per 30 mins, or five in one min. I have reached out to all three manufacturers who all point the blame at one of the others. I have changed out HDMI cables etc to no avail. I have also tested with another Shield with the same annoying issues. This does not happen with Fire devices or Roku.I want to use the Shield as I have some content with Atmos TrueHD so ideally want to stick with it. I will need to replace the TV with an eARC capable unit, or purchase an HDfury Arcana to faciliate that, but don’t want to until I can be sure that it is not the Shield that is causing the issue. Regardless, other than the

I can’t link arc with my play 5 as surround sound 

Hi, I’m using a Sonos one speaker in my study room. So far I’m happy with it.   The room in my apartment is not big.  I’m wondering if I want to upgrade to a better sound experience, should I get one more Sonos one speaker to form a pair (for the stereo separation), or switch to a Sonos Five instead ?I usually don’t listen to bass-heavy music, and I quite like the stereo separation of 2 speakers, but given the small size of the room, I can’t place both speakers at an optimal distance.should I opt for a Sonos five speaker instead ? I heard it produces a better midrange sound than Sonos one.  Thanks.  

i haven’t found a solution anywhere on the support site so i’ll ask here. i replaced a sonos beam gen 2, sonos sub and sonos amp connected to passive rears for a sonos amp and two definitive 8060STs which have the subwoofers built in. they are connected hdmi to a roku tv.when setting the tv to stereo output the voice are not clear coming from the speakers, with them coming out as stereo from the sonos amp. when the tv is set to play dolby, the sonos amp plays dolby and the voice are clear.my question is - is the recommendation to use stereo or dolby as the audio output for the sonos amp from the roku tv? by setting it to dolby, is it now creating a phantom center channel which is making the dialogue better? is setting it to dolby without the rears making me lose out on other sounds during a movie?appreciate the help here. i don’t want to go back to a receiver but need to make the sonos amp and my speakers have clear vocal dialogue.

Hello, Im looking at building a new Surround sound system for a new house and would like to go down the path on integrating two in-ceiling speakers, as well as an ARC bar, and subwoofer.I’m also wanting to integrate a turntable into the mix.I’d like to know what specific products I need, and what connects to whereIm aware for the in-built passive speakers I need the AMP, as well as wanting an ARC and SUB, how do these connect to each other for seamless use?Thanks for any help!Alex

 Hi, good eveningIs it normal not to receive any confirmation of order nor the order showing in my profile even though credit card have been charged?I emailed them, but didn't receive any feedback as yet.Thanks,Jon

My 2021 LG TV is connected to my Arc via eArc (also have two Sonos 1 Surrounds and a Gen 3 Sub) which is giving me amazing sound including Atmos and it does passthrough of Atmos from any devices connected to it.Because of the configuration of the room, the TV and Arc are at some distance from the rest of the AV equipment and there is currently only a single lengthy HDMI cable between the TV and the area where that equipment is stored.To avoid unplugging the HDMI cable and swapping it between a Cable Box/Apple TV and a UHD DVD player my options are:upgrade my AV Receiver to one that does Atmos passthrough and thereby keep the single HDMI cable (connecting the boxes to the Receiver); OR chase additional HDMI cables so that each box can connect directly to an HDMI input on the TV.Does anyone know whether “double passthrough” of Atmos dilutes quality? In other words, if I connect my boxes to a new Receiver which then connects to the TV which then connects to the Arc, will that be less qual

Hello all -- I’ve tried reading through these threads but my head is spinning! I am hoping to hook-up my Crosley turntable (specs here) to my pair of old Play:1 speakers. The specs of my TT don’t say much, but it gets mentioned on a few different websites that it has a ‘built in amp’ though nobody elaborates more than that. I do not have any type of phono vs. line-in switch on the back, but I do have 2 RCA jacks as well as 2 speakerwire ports (sorry, not sure what else to call those...)Looking for the simplest (and maybe also cheapest) way to get this all in sync. Do I need a pre-amp, can anyone tell? Which new or discontinued Sonos product would you recommend as my easiest path here? Any thoughts appreciated, thanks!

Hey, I want to buy a Sonos Connect for my two Sonos One, and I don’t know how to recognize Connect 1 or Connect 2 ? If you can tell me for this serial number for exemple : 1606-B8-E9-37-9F-20-34-9 and if you have tips for me thanks you 

Hello So I ordered a SUB GEN2 But SUBG1 is listed on the invoice.Is it normal? Will I receive the G2 product I ordered, is this some kind of mistake?Any one had the same issue? 

I recently bought a home that came with an ancient audio system already built into 4 ceilings. In total the system includes an amp, a switch, cd and cassette player, 4 ceiling speakers in 4 different rooms and 2 speakers (potentially one of them is an amp but neither is working) in the same room as the audio system. See picture's of equipment below. only the switch is staying from this picture. current amp that I'm hoping to replace with sonos ampMy short term goal is to keep the in-ceiling speakers but enable streaming (I'm going to remove the cd and cassette player as neither work). This lead me to the Port vs Amp decision. Ultimately I choose amp, which just shipped, as the current amp is an enormous heat producer and felt like something I'd want to replace sooner than later. In investigating further I'm now worried the Sonos amp won't be able to power the 4 in ceiling speakers through the switch as well as the ones in the living room (which will likely need to be replaced- I was th

Dear Community, I need an advice on my future surround setup. I have Sonos Arc and want to add a pair of rear speakers connected to Sonos Amp. I’m in doubts what would be the best option and location for the rear speakers in my room. I’m considering Sonos In-ceiling, vs. Sonos in-wall pair of speakers vs. a pair of SONOS ONE on stands. Please suggest what would be the best option in my setup.Option #1. Sonos In-ceiling connected to an AMP. Option #2. Sonos In-wall connected to an AMP. Option #3. A pair of Sonos One:s ?The other alternative is just add a pair of Sonos one on stands close to the sofa.I’m leaning towards 3rd option as it’s the easiest and cheapest one, but not sure about quality of the surround. Thanks in advance for your thoughts on this! /Pavlo 

hi everyone looking for some advice. I am setting up a home cinema system. I have an Arc and a sub and I want to add two rear speakers.Due to the config of the room I cant add wall or free standing rear speakers only ceiling speakers (with a Sonos amp).In another part of the kitchen / diner  I would like to install another 2 ceiling speakers.My questions …. 1 are the ceiling speakers a reasonable solution for my rear speakers / work well  for the home cinema ?2 Can I play DAB radio through the Arc to come out of the two ceiling speakers (or does sound come out of all the speakers ?)3 Lastly can I stream music  ONLY through the ceiling speakers . thankyou  

Hello,  Here is what I am trying to figure out as far as what to purchase.* Living room ( 25 x 20)  This is the room with the LG TV and would like surround sound.  Arc for that one?        * Master Bedroom 1 (15 x 15)  Maybe two speakers (one for the master bath)  This has a TV so a Beam for that one?         * Maybe one or two extra speakers to put in other places of the house.        2.  The only other thing we have is our original Sonos (which we hooked up to the house's in wall speaker system).  We could do away with this.        3.  I would plan on putting maybe one speaker outside, yes.  But we could also just have one that goes outside when we go outside in the back. Thank you a bunch in advance!!!! Brad

sorry guys, could you tell me if a connect amp with serial number 1308 00 ...... can be used with App S2? thank you

Dear community,I would like to bring up a topic previously discussed, but since DTS support has been added to the Beam.It has been discussed here, when DTS wasn´t supported yet. sound from sony blu-ray ubp-x800m2 | Sonos Community I am trying with no success to get sound from the sony blu-ray player ubp-x800m2 directly to the Beam via the second dedicated HDMI audio out on the player. Reason being that when I use the ARC function of my TV (the older Panasonic 50VT50e from 2012 or so), everything it outputs via ARC is downsampled to stereo. Now I have read that the Beam requires an ARC signal, which seems to defy the whole point of a dedicated HDMI audio out on the player. Is it correct to assume that this direct connection between the player and the Beam fails because some part of the ARC protocol is not met?Would it be the same if I buy a Sonos Arc? Thank you for your help :-) Edit: I just found the option in the app to continue without ARC and use the optical adapter to HDMI option.

Morning,I have a playbar and was thinking of upgrading to the Arc. That got me thinking about what I should do with the Playbar. I could trade it in or sell it but wouldn’t it be good if SONOS was able to provide a software update to enable it as a rear speaker? I already have 2 surround play 1’s but because of the set up in my room I’m not able to get them behind me. If I could mount the playbar on the wall behind me I would have real surround sound. I guess if I had this option I may upgrade sooner or maybe this is already an option that I’ve missed?   

We love our sonos system but my wife is not app friendly. Are there any physical controllers that can connect to the speakers?

I have the old Sonos and am upgrading.  Probably going with immersive Arc, some Play 5's, a Move, etcc..  Looking to play music throughout house and also play sound through our LG Smart TV in the main living room. I may also use a Beam for another TV>  My question:  Is it relatively easy to switch back and forth between Sonos playing the TV and playing music?