Talk Sonos Products

I own an Arc, 2 Subs, 2 One's and a Move. Today my system performed a hardware update  but there is nothing listed on Sonos Website under release notes regarding this update. Is anyone familiar with what this hardware update included?Thanks in advance for any answers 

It can’t only be me! I have a 1,3 & 5 (gen 1 & 2) the sound is great…..but the app - with its S1 & S2 - keeps dropping speakers off - then “can’t connect” - is there a different way to control the speakers? 

Hello, I just bought an Arc and Sub to install in my living room. Question with Trueplay in a massive room; do I just walk around the couch and “living room”, or should I walk around the entire open space that includes the kitchen, eating area, hallway, and playroom?The couch is about 9 feet from the tv, but the back wall is 15 feet further back (kitchen).see attachment for floor plan. I am impressed with this setup, I was initially concerned that I would need 2x subs with this massive amount of airspace, but 1x is fantastic, might get a 2nd one (used of course) just to have “better” coverage, whatever that means… HA! 

Hi all, I have 6 Sonos One SL that we play music via AirPlay. Is there a way to connect them via bluetooth instead? We would like to gain some of the bluetooth functionality. The devices are mounted about 16 ft high. Any help is appreciated. 

I am no longer in possession of this Roam. Instructions seem to indicate I would have to create a whole new system and re-add all my current devices (minus the Roam). Is there really not a better way?

HiI am new to Sonos and I am trying to connect my TV to Sonos Arc and Sonos Amp/4 ceilings speakers. I had bought Sonos Amp and 4 ceiling speakers and connected it to my LG TV. The ceiling speakers worked fine but I could not hear the TV speakers. I read on this community that if I get a Sonos Arc, I can connect it to the TV with HDMI Arc cable and it can wirelessly connect to the amp and ceiling speakers. So, today I got the Sonos Acr too but I am only able to hear from the Arc and not from the ceiling speakers. I called the Sonos Support team and they said I need to have both Arc and my Amp connected to my router via LAN.Can anyone kindly help me to confirm if LAN is required? If not, could you please guide me how to get both of them working with my TV.  thanks Adeel Moderator note: We updated this article in October 2023 with new information below.Here are instructions for the newer Amp…https://support.sonos.com/article/surround-sound-guidelines-and-limitationsIf it’s the older Conn

Once again my frustration has reached a peak with this company. There are incessant problems and customer experience seems to be unimportant to the company.A week ago my SONOS Roam disappears from both the iPhone app and the desktop app, the usual run around begins digging out this and that “How to” article because I forgot exactly what I did two months ago the last time it failed, anyway SONOS don’t care.Yesterday too I was forced to update the iPhone app (but the desktop app worked fine!). So I upgraded it. Then I found that the desktop app too now had to be updated so I updated that.Today I see no devices listed in my desktop app and when I restart the desktop app I am told to “Register my products” and must now do this before I can use the app and my devices. I don’t want to stop what I’m doing (I work as a software developer and I’m very very busy) I just wanted to listen to a classical radio internet station.So I try the iPhone app and that immediately tells me I must finish sett

I've seen this topic a few times and would like to know when this will be implemented? We’ve just had an update and I this has not been included. This “low speech high music” issue has been discussed for over a year now and give the recent update, don't understand why this has not been addressed. I don’t want to have to run night mode or speech enhancer just to watch some content where I can only just hear the dialogue above the other sounds. I’d like control over the centre channel in the arc.Again last night I found myself constantly adjusting the volume to hear certain things, can you confirm this will be implemented shortly? If not, I’ll happily replace the system for one in which I can adjust to my needs.(note: If id known about this issue I would never have invested in the eco system.)

I only found year+ old threads on this topic. Is this a feature Sonos plans on implementing? YTM has a great new music suggestion algorithm but it's useless if I can't feed the like from Sonos back to YTM. Help! 

Are there any plans to build out he desktop app with more functionality; e.g., bringing Roon labs features? The desktop app seems stuck in a 1984 UI look/feel/function form? There is no recommendation engine or artist/track background information provided, like in Roon Labs. Roon Labs does not provide mobile functionality, you can only use it at home. Hence, two build outs are necessary.Thanks!

Help me to understand how I can turn my TV (HTML ARC) on and not have to adjust the volume up every time. Why can’t the Sonos Amp hold its last volume position? This is the way audio devices have worked since forever. If I am missing something, let me know. Can this be a software update? What is the meaning of have it default to 0 anyway?

any one know what is the Power cable’s material? is it recycled material? 

I can access my favourite songs, albums and stations easily via the mobile app, but only seem to access them via the PC app as a single mixed up section called Favourites, which is awful.  I can however see a Playlists section in both apps.  Seems the PC app has no concept of My Sonos like the mobile app.

There are days when you don’t want your regular alarms to execute.

I just set up my SONOS Move and installed the app on my phone. It works great with this device. I would like to use the Bluetooth with other devices - mainly a laptop for if I watch a film/tv show.  However, my laptop cannot find the Move. Does anyone know why this could be? Or how to fix this? 

Since mid December Sonos Alarms stopped grouping our rooms.  The first Alarm of the day is the main issue, it will not Group our 5 Rooms.   After we manually Group all 5 Rooms and reset sound (some rooms stop playing sound for some reason even when First Alarm is Grouped)  all Alarms, more than 6,  come on throughout the day for the most part.   Except for 2 stations in the evening that we stream, we hear the Chime. Sonos or Tunein will no longer stream these two stations, but will stream if reset manually.  Several interactions with Sonos staff have failed to resolve these issues, we remade Alarms, rebooted router, modem several times and more.  We paid a bundle to upgrade Sonos system 2 years ago, 4 Amps, 1 Port, Move Speaker, Sonos now only provides frustration.  We suspect an upgrade to some software program in Sonos, Tunein or ? in mid December threw things off.  Perhaps Tunein?  We are on the “Free” Tunein.  Alarms all worked just fine for many years until December.  We have over

Hey brains trust, I bought an Apple TV 4K to add to my existing set-up, which comprises of the LG C1 and the Arc/2x One SLs/Sub gen. 3. I read connecting the Arc to the C1's eARC HDMI port and the Apple TV 4K to one of the "regular" ARC HDMI port is the way to go.Is this the above an optimal connection sequence in order to maximise the entire set-up's audio performance/feature sets (lossless sounds, Dolby Atmos, etc.)? Or does the ATV4K have to be plugged into the eARC port instead?I'm relatively new to the Sonos ecosphere and home theatre in general, and still learning how things relate/interact with each other.

Hi All,I have several unused Play:1 in my equipment and just thinking about buying a Ray soundbar. Can I still use the old Play:1 as surround speakers or do I have to buy new One SL ? Thanks a lot,Peter

If I connect a Sonos Amp with 2 non-Sonos speakers and sub…Will I be able to control the volume on each individual speaker through the Sonos app? Thanks in advance! 

Received notification this evening April 21, 2022 for System Update.  Wondering what I got?Inventory with updated hardware versionOne SL (left) 1.28.1.6-1.1One SL (right) 1.28.1.6-1.1Playbar 1.9.1.11-1.2Amp 1.24.1.12-1.2Sub 1.8.6.6-1.2Port 1.29.1.7-1.2OS S2 14.6 (build 68228040)

Recently the S2 app on my Andriod 11 phone stopped working, showing only blank placeholder screens for every function except speaker firmware update. Uninstalling and re-installing didn’t help. It was apparently insisting that a speaker firmware update was mandatory.However, all earlier versions of the S2 app on my other device continued to work just fine, so I reverted to an older version of the S2 app on my phone, and it worked fine there as well.So apparently this is a new heavy-handed attempt by Sonos to force firmware updates by crippling the app until you comply. Why not just update the firmware? Because then it won’t be the same product that works with my various platforms now - Sonos firmware updates of the past have permanently removed compatibility and functionality and are irreversible. There is no commitment to warn users of this in the release notes, so firmware updates can’t be trusted.

Okay, Im sure this question has been asked before but i cant seem to find a fix/answer at all only somebody saying to set a volume limit (which wont work in this case and ill explain why later on) My Setup: 2 Sonos One speakers either side of our sofa and 2 sonos in-ceiling speakers connected directly to the sonos amp which is connected to my Samsung 75” smart TV using ARC-HDMI Volume levels for following scenario:  1/10 is really quite  and 10/10 is really loud Scenario: Watching TV volume at 5/10 everything is fine. Turn tv off and cook dinner. Ask Alexa to play a song on Spotify on the Sonos ONE (have grouped them so they also play through the ceiling speakers). Volume is now 10/10 and neighbour can hear my music just as well as I can. Volume is so loud it almost punctures your ear drums. Turn the volume down to 5/10 to listen to music during dinner. After dinner you turn the TV on to watch a film and the volume is 1/10 and you cant hear a thing so you turn it up to 5/10 again and n

as title have you purchased and got a receipt or invoice at all

I was listening to LiveXLive on Sonos and unwittingly clicked the dislike 🛇 icon (as shown in the screenshot below) even though I liked the song.  The station immediately began playing another song.  How can I see what the initial song was?  And how can I reverse my vote from dislike to like for that initial song? For that matter can I see all the songs I have liked (or “hearted”)? Regards,Roel  

Hi I’m thinking of upgrading from a beam to an arc for my tv surround system along with the 2 ones and sub I already have.My question is can I use the beam as a speaker for radio and music in another room or is it only for use as a soundbar ,if so I presume I have to unpair it from the lounge and set up in a different room Thanks in advance Phil