Talk Sonos Products

I have 4 sonos 1 speakers spanning 3 generations:  1x Play:11x Sonos one,2x Sonos one SL I have routine connectivity issues, with speakers dropping intermittently and from time to time an inability to connect to 1 or more speakers.  I will sometimes be able to stream direct from Apple Music to one of the speakers but at the same time the speaker will not show up in the Sonos app.   I recently upgraded my network router to a mesh router in order to try and stabilize my connection and improve security. this seems to have had no impact. Any help you can provide would be great.

If i tourn off the microphone and Put the volumen at 50% , I can reach 10 hours of battery life.My question because this happens, maybe there is some excessive use of processing that drains the battery when the microphones are turned on.  or is trueplay the cause or some bug in the software?n the manual it does not say anything about the energy consumption if I put a voice assistant or if I use trueplay.  they only say that it lasts 10 hours with the volume at 50%Another thing, if it were that trueplay spends so much energy, they should put the option to do it once when the user decides it and not that it is on constantly.  nobody is going to be moving a horn so many places.  The battery usage of these active functions may not be correctly calculated.*my advice to sonos roam users, turn off the mic if you want longer battery life.*The new Sonos Roam SL confirms my theory.  The same speaker with the same 17wh battery but without the microphone, equals longer battery life.    

Team, I have had the suite of Sonos products for coming on 6 years now and I’ve always had automatic system updates switched off so that when an update does come out, I can see what is being updated and choose when to update it.Your support page says that we have the option to switch off automatic updates, so please when I then get system update messages in the app, stop giving me a dialogue box to enable automatic updates. I should be able to hit the message at the top telling me an update is available and have the option to update straight away from there.   

Bonjour,Concernant le contrôle du son/volume. J'aurais vraiment apprécié une manette et non d'avoir à utiliser mon téléphone. Tout la journée, je suis sur un écran pour la travail, puis on ajoute le cellulaire (un autre écran), le Gps (écran), etc. En écoutant la musique ou un film, je vais souvent changer le volume. Et de devoir encore regarder un écran pour changer le volume, cela ne me convient pas. Je sais que nous sommes à l'aire des technologies, mais une manette, c'est de base il me semble.  J'aurais souhaiter au moins que les anciennes manettes fonctionnent sur la nouvelle génération de sonos. Merci Elaine

In the app my roam shows as offline and occasionally it decides to show itself! Is anyone else having this problem? Oh, and the battery life is horrendous so far. If it doesn't improve very soon I suppose I'll have to take it back. Can anyone recommend a good Alexa enabled speaker for the bathroom?? 😳

I have a Sonos 5 which works fine with my turntable. As the turntable is in a large room, I also bought two Sonos 0ne sl speakers to group with the Sonos 5. Although the Ones work by themselves and show up on the app, when I try to group them with the Sonos 5, I get the message that the product can’t be found. I’ve reset them several times to factory default but always get the same message.Appreciate any help. 

I can add a song to a playlist, including a song playing on, for example: pandora to my playlist.But I can’t add the station I set up on Pandora to my play list.this seems like an obvious use case, WHY didn’t you provide that functionality?

We are about to do an outdoor TV / audio set up. I just want to verify what I’ve learn and hopefully get some people’s input here. From what I’ve gathered…Option 1 - It sounds like we can either get a television that is bluetooth capable and then pair that with whichever individual speakers we would like.. correct?Option 2 - We can get a non-bluetooth TV and a Sonos sound-bar.  Then additional speakers will connect via the soundbar. Any suggestions here?  Is my thinking correct?  Anyone have input as the best way to go in utilizing Sonos for an outdoor television set up? Thanks! 

Hi, I just purchased an Amp and I would love to use a remote with it to control volume from afar when my phone isn’t around.I’ve seen several topics about this on here but several folks are suggesting a $100 universal remote which I find very expensive given that all I want to do is control the volume + up and - down. That’s it. I won’t be using the Amp to control a TV setup, just streaming and vinyl. Does anyone have any relatively inexpensive IR remotes that are compatible with the Amp? 

I’m trying to connect my new Roam to an existing system, using the Sonos app on my phone.The app is able to identify the product, which has a green blinking light.I’ve had several different outcomes, but never a connection.“Your mobile device is unable to set up your product. Use a different mobile device and try again.”→  I’ve used three different devices (2 iphones, 1 Android) no result.“Your mobile device couldn’t connect to your Sonos Roam. Move your mobile device closer and make sure the Sonos Roam is powered on.”​​​​​​​​​​​​​​→ No result.On one occasion the app offered an alternative method connecting over a ‘temporary network’ with the Roam making a sound which the phone was able to pick up. This seemed promising for a while, but ultimately failed.Yes, it’s fully powered.Wireless is from a 5Ghz fibre, always pretty good, and never had problems with my exisitng system of two Sonos 1s.My Sonos 2 app is up to date on all devices.Any thoughts?Thanks!

Hello everyone.Just bought ARC + Sub gen3 for my living-room and connected them after Trueplay tunning.After streaming music from Spotify via airplay, I've noticed I am reaching 70-75% of the volume to hear loud and clear, although in store which is x100 bigger than my living room, the arc managed to be even louder with it's volume.What am I doing wrong here? arc and sub are with version 14.4, no volume-limit applied, same volume via appleMusic service, same volume from ARC-HDMI connection from appleTv

I have a number of Sonos amps and want to use my music library for an alarm. This should be an easy task for engineers to implement. I do not want to create music lists as I takes too much time when I can simply select a genre, album or an artist from my already existing music library.I also don't understand why Sonos closes out requests such as this when the community would like to add comments at their will.To me, this is just a nuisance and reason to move to another product.

I have an LG C1 OLED and everything works with the magic remote, and the Roku remote works when I am settings of the LG, however during normal use the Roku remote will not consistently change volume (it does seem to randomly work every 1 in 20 attempts)Help!?

I’m a new user of Sonos and purchased a Port to add to my analog amplifier and old speakers, enjoying Apple Music without computer apparently all right.  It’s just great! But I started to wonder, if I connect my existing (external) DAC to Sonos Port via RCA LINE-IN, does it mean the music signal (from computer) goes through DAC twice (external AND internal), of the internal DAC of Port is automatically by-pathed?  I wanted to make sure, before I buy a NAS and move all the music file in my Mac to it and connect it to the router via Ethernet,

Hi.I am just curious why the Sonos app updates so frequently?The app seems to update 2 or 3 times a week!Everything is working okay now after the latest update but prior to that the sound (whether coming directly from the TV or from streaming music via the Amazon Music app) kept sporadically going mute and I had to fiddle around to get it working again.I am currently on Sonos OS S2, Version 14.4 and Build 67127100Anyone else had this problem and by the way it's no fault with my fibre optic internet connection or WiFi !Cheers 🍻 

the play menu and the library should show the length of the items listed. this would greatly assist in selecting items, e.g. different versions of the same songALSO - personally I am very frustrated with having to use my phone to setup the systems.  i have a dedicated desktop for my music and you have made it almost defunct :(

Can you tell me which one it is and how it compares with Sonos one Sonos move and Sonos roam?

Today I started testing Amazon Music HD, and I see the HD tag when playing music on Beam, I know that Sonos announced that the Play:1 does not support HD, but I know that for example, they work with Dolby Atmos when connected to an Arc. Does the same thing happen when they are connected to Beam?  That is, if I group the Play:1 with the Beam, will the Play:1 play music in HD?

why did Sonos S2 v14.3 drop support for my Connect:Amp? it was happily working with all my other devices until this release. the C:A is hardware version 1.17.3.1-1.1 and has S2 v14.4. It still works in S2 v14.2 on my iPad but not v14.3 on my iPhonei see there is S2 v14.4 on the itunes app store, will it restore support?

Hello everyone, Is it possible to replace the simple HDMI Cable beam gen 2 by a 2.1 HDMI or E-Arc HDMI to get better sound experience ? Thank you

See attached article. It’s very interesting that Sonos is recognizing the need to focus and also differentiate its home theater products and potential services. Excited to see where this goes but just want it quicker.  https://apple.news/AWLpysg2gQ6OfPDFMvMAb_g

What are you thoughts on a modification to the Sonos software I believe should happen. i think it was be so much better that in the event of a power blip / power out that a ‘room’ should automatically connect to the last played music source instead of having to select music, when the power is returned.thanksfor your thoughtsPeter  

I recently bought a sonos beam and sub after viewing in store I was very impressed. However when using with a LG C9, i am having issues. Basically the volume level is not consistent at all. I used a sound db app to get a rough level playing field across apps and this is what i found.Normal TV Freeview = 50% volume via app.You Tube (inbuilt app) = 23% volume via app. « this is the level i was expecting based on what i normally set the internal TV speakers to.  Spotify (inbuilt app) =  14% volume via app. Spotify (airplay) = 47% volume via app.  I haven’t gone through all apps and content yet but this is really noticeable.  TV settings are passthrough (not difference on PCM or Auto on normal TV viewing) and eARC is on. HDMI CEC is on as well.   Any advice would be greatly appreciated!!  Thanks, Matthew  

I’m looking to upgrade my wall mounted soundbar with the arc. Is the soundbar wall mount bracket compatible with the arc?

My setup:  (all latest firmwares).  100% streaming through ATV4K.  Mainly YouTubeTV, Netflix, HBO, AppleTV+.ATV4K → arcana input.  Arcana eARC out → Sonos Arc.Arcana HDMI out → LG B8 HDMI ARC problem:  when tv is turned off (sleep), when powers back on, ATV audio setting has turned DA off and no sound through Sonos Arc.  If I restart ATV4K, DA comes back alive and sometimes then works perfectly until next sleep cycle or the DA sound is very broken.  Then if I unplug the Sonos arc, it works perfectly.note:  this started between May 2021 and Feb 2022.  I was not using ATV during this time.  Worked perfectly before this time.  Same 8K ultra fast HDMI cables as prior.  any ideas what might cause this.  Appreciate any advice..