Talk Sonos Products

This morning I noticed the desktop app on my PC is empty:  On my iPhone its fine, but for some reason today the desktop app is empty. The PC has just been rebooted and the problem remains.

Has anyone else noticed an improvement in the height channel audio when listening to Dolby Atmos content on the Arc? I was watching some Dolby Atmos demos and listening to music last night, and the height channel effects sounded so much better than it ever has. The audio from above was clearer and more defined, and I heard sound effects that I never heard before. I wonder if the latest 14.0 update has anything to do with this.

We use Sonos to broadcast music throughout our 184 year old restaurant. The speakers were a great purchase with wonderful rich sound quality and wireless flexibility.  We use a SONOS port to channel our grand piano through a microphone into the system. But to do so we have to make manual adjustments to all 10 speakers and the port to toggle between recorded music and the live piano it literally takes about 3-4 minutes and if not done properly can blast our guests out of the room as the speaker volumes must all be adjusted.  Is there anyway to “save” a  group of settings or a “scene”? So that we can just make the change with a simple “click”.

Hi,Questions:What is the best solution for us?  Do we need two Sonos Amp to get the 4.1 system? Ideal situation:We are thinking about the following, but dont know if it is posible: Connect Sonos amp to the projector. Connect two sonos five to the Sonos Amp for the front speakers. Install 4 * sonos five directly to the power troughout the room Use the two speakers connected to the projector for sound to the projector. Usining all six speakers for musicBackground:We have a room in our office that is 86m²= 925.6963ft². This is the only room with sonos. We will have a projector here for viewing movies, gaming and holding presentation. We usually have parties here also so want good music for that.

While creating an implementation in C# to interface with my sonos Symfonisk, I noticed that the xml data contains 2 IconLists. Both with only one item. The only difference is that one contains an ID entry with the value 0 and the other doesn’t. Can anyone explain why this is?

Hi AllAm debating whether I should get a second-hand Beam (gen1) or a Soundbar and could do with some advice. Current Sonos setup:  2 x Play:1 + 1 x Play:1 (needing Bridge). Therefore using S1 App due to Bridge (really annoying btw, Sonos). Purpose: Home cinema AND music in a small to medium size room to go with a fairly old 42inch Panasonic TV (no HDMI Arc or Optical out), Have a connected SKY Q box with optical out though. Options: Not looking to spend lots on a new products but think I can get a second-hand Beam (Gen1) for £200 or a second-hand Soundbar for £250. Current thinking: I thought I was set on a Beam Gen1 giving me S1/S2 flexibility, Google voice control,  and home cinema esp using the Play:1s. BUT if a Playbar is available for only a little more is this a better deal due to sound quality and richness? I have read the music quality on a Playbar will be much much better (including way way better bass) but not sure about the surround sound as older tech? Any thoughts, consid

Well I’ve spent my entire Saturday trying to add a Roam to my system. I was using the S1 app because I have an older Sonos5. I don’t want to upgrade my 5 because it still works beautifully for sound. So I removed the 5 and then opened a new account on the new APP. I tried signing in with my existing account but it didn’t recognize my password which made me think I should leave my old account as is, and I’ll use that as the APP for my 5. I signed out of S1 and tried signing into the new APP. Of course my password didn’t work so I hit the Change Password link and it asked for my email. It said it sent an email to change password. Nothing in email. Try again. Nothing I’m email. I went to the old S1 App and hit the change password link. I got an email with password change link. Change password. Go to the new APP to log in. Doesn’t recognize password. So I go through this about six times and bottom line is, I can’t log in to new APP. I GIVE UP! What a waste of a day and I still can’t get th

so my partner has given me the Pro Ject T1 for my birthday. In my front room i have 2 x Play 1, 2 X Play 3 and a sonos Beam (gen 2. All working seamisly off the app. Looking to add into but all the ways are in to Non Sonos speakers (except the plug in to play 5) so what can i use ? Is it any of them? some thing else?

This is the only thing holding Sonos back from taking throne as the best sounding and most compatible home speaker system in 2022You can do it, we know you can. If you wish, charge us for it. That way, only those who have paid a certain premium like $100 for DTS-X and DTS-HD compability can get compatiblity and regular updates via software. 

Good morning,For an interactive installation, we are planning to use a Sonos system to add sound to several spaces that have multiple light installations. The light installations are controlled through a mobile app, and the sound of each installation must react to the user input, as a kind of live audio installation. We can’t install any ethernet cables or audio cables to setup a traditional or Dante audio system, so we plan to do it with WiFi and several Sonos speakers.We’ve seen that with Sonos Port you can stream stereo line-in audio to Sonos speakers connected to the same network, assuming a minimum of 75ms of delay between the signal in and the final out through the speaker.For the installation, we have a computer with a sound card, delivering 12 different sound signals that come from a live music app such as Max or Logic pro. In other words: they are like 12 computer speakers playing live the sound signals from the computer. We are planning to connect each of this 12 outputs to m

See this request goes back at least 6 years and as a recent move to the Sonos Ecosystem I am seeing two issues I wish could be addressed.  1) Default Volume when going from pause to play after 30 minutes or some other time for a device.  My Bathroom One in particular as the volume for that one is all over the place depending on the event and time.  2) Ungrouping devices when all are turned off so that the default later when turned on is ungrouped. All of these issues are about not having someone get caught off guard when you hit play on a device at a later time.  Like when I turned on my bathroom One and turned on the Amp in the Living Room unexpectedly.  Or when it was 5 am and I was trying not to wake my wife when I was in the shower only to wake the dogs and my wife when I turned on the Sonos.  BTW: These features are standard on most AV Receivers.

Just got it from Sonos Online Store last Friday. I am very happy with it, but when repositioning it before running TruePlay, I noticed that while grabbing it, I could hear a somewhat loud creaking noise in the left part of it. Found out that the seam on the bottom of the Arc is not flush but rubbing, causing the creaking.Already arranged an advance replacement with Sonos, but I wonder how common are these kind of issues.One other doubt: does anyone of you used the advance replacement? Is the replacement unit a new, retail unit? Sonos representative said so. Thank you in advance for your input. 

I have a sonos connect. I can either:a: have my flac files on plex and play them through sonosb: use the sonos app on the mini to add those files to my music library and play from there.I've had some issues with b since i think the sampling rate on some of the files is not supported by sonos. However using plex to transcode seems to work for all music files. Is there any issue with going through plex vs. the sonos music library in terms of sound quality?

Hi, Anyone else wishing for a self powered in ceiling / in wall speaker without the need for a separate amplifier? Wouldn’t it be nice to just connect a power cord hidden in the ceiling and be done with the install and not have to run speaker cables across the entire house to where an amplifier can be placed?/ Martin

I’m doing the music for my next high school reunion and need some feedback on whether or not I can use Sonos equipment. Wifi and internet at the reunion venue won’t be accessible. I’m thinking of using 3 Play 5’s with my own router and create a wifi network in the ballroom. The music source will be on an IOS device via Airplay. The question is will this work without internet?

I have an Arc, two 5's and dual Gen 3 subs hooked to a 77" LG G1 EVO OLED. Any benefit to running these through a Pioneer Elite Reciever or compatible reciever. Can it be done properly?

I’ve been trying to subscribe to Radio HD for about three months without luck. When I select sign up for free trial it kicks me back to a profile page. This happens on different PCs with different browsers. I’ve contacted support and frankly they were worthless. Here is a short video that is occurring:https://www.screencast.com/t/KWc6smknNWBI thought perhaps it was a temporary issue. Sometimes I will get a popup, short 1-2 seconds that states that it is temporarily down. I waited several weeks to see what would happen. Same problem. I thought I would email the CEO on the support page. Of course, that link doesn’t work. This is ridiculous. I have about 20k of Sonos stock that I’m going to dump as soon as I can. I thought this was a buying opportunity for Apple, Wrong. 

I've been having this issue With my setup I have the Sonos beam  the two speakers for surround sound and the sub gen 3. every time when I watch the Venom movie both of them  it likes to pop  the first Venom movie when Venom is introduced and he gets up and fixes Eddie's body and he says  eyes lungs and pancreas I think that's what he says when he says eyes  at pops. and I've tried everything and a lot of people are having this issue but nobody can figure it out as far as I can tell then I realized I only had the Sonos beam and it doesn't support Dolby Atmos so I'm like okay I wanted to upgrade my system so I bought the Sonos Arc and it's a hell of a lot different that's for sure but it still Pops at the exact same time now  it doesn't happened with all my other movies is like once in a while it does it but that's all so if anybody can help me out that would be great. I did submit a Diagnostics the number is 50441408 . So I don't know if it's just the heavy bass or what

Hey Gang! I have a SONOS Arc system currently as my main TV Audio set up:  The ARC is connected via eARC from my 2021 LG G2 77” panel.  For the rear surrounds I have two SONOS Five’s, and a Sub to round out the “Atmos” system.   The two inputs i have for watching content are 1. AppleTV 4K (primary) and 2. a Panasonic DP-UB820 4K disc player (for films I really love and want to have great sound/picture).   I have had no issues with the sound output fro the AppleTV, but with the Panasonic Player, if it’s encoded to 7.1 (using the Arrival - the Amy Adams one - 4K disc as an example), it only outputs to “Stereo PCM.” Looking at the sleeve it’s encoded to 7.1 so I am assuming this might be the issue. The other native audio tracks on the disc are unhelpful since the Dolby 5.1 is ‘descriptive audio’ which I don’t need.  My other discs (Dune, Blade Runner 2049, MCU films) are all out putting correctly.  Wondering if there’s a solve?  Conversely, when i watch Arrival on AppleTV (the version I p

Am I required to return the Playbase I upgraded to Arc or can I remove it from my system and give it to a family member?  Thank you.

My sonos app will not show up in my lock screen. I have disconnected all other devices including airpods. I’ve restarted the app. I’ve toggled the setting for lock screen on and off. I’ve turned both my phone and the system off and on. I’ve uninstalled my sonos and reinstalled. Is there anything else that can be done to correct this issue? Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening up app on phone (again, acknowledging rejection) ‘hard buttons’ on the speakers themselves. For home theatre room, TV remote controls will control volume and mute Various third

Hi, is there a good way to test each of the speakers in the Sonos Arc? Would be great diagnostic feature to add to the app.  I’ve seen some one say put your head close to each speaker whilst playing, however, wondering if there is any other method.  does Sonos have anything that will put a tone through each speaker at a time? 

Hello. I am looking for a way to switch to Bluetooth mode on the Sonia roam from the app. Since I have put the speaker out of normal reach, I would like to have the ability to put the Roam in Bluetooth connection mode through the app.

Hello,I believe it makes a lot of sense to enable the SONOS Roam to work as a surround speaker.My suggestion, is that when the speaker(s) is on the dock, it will be set as a surround speaker, and when you remove it from the dock it will become an independent speaker. Personally, I would buy another speaker if this worked.Thanks!

My sonos one sl arrived with some discoloured marks that don’t wipe off on the speaker grill. I’ll attach pics. Any advice as to what this is and what I can do about it?