Talk Sonos Products

I have an LG UN9000 tv with a Panasonic UB150 4k player and the Beam (Gen 2).  Lately I’ve been noticing that when playing a 4k disc w/Dolby Atmos sound, at certain points of the movie the sound will cut out for a second or two before picking back up.  It seems to happen when a loud piece of action happens in the movie.  For instance, I was watching “War of the Worlds” the other night and when the first tripod comes out of the ground and crushes the car that Tom Cruise is hiding behind, the sound cuts out completely and the blu ray player resets.  It only seems to happen during Atmos playback and I’ve tried a firmware update on the player to no avail.  Has anyone had a similar issue?  I’d love to fix this as it’s incredibly annoying as I try to enjoy Atmos audio.  Thanks in advance for anything to help! 

Hi,Everything works fine until I connect Mibox streamer to one of other HDMI ports. When I turn off and on the TV, after a few seconds, tv switches to internal speakers. I need to change the output to HDMI manualy or disconnect the Mibox.  Beam connected to HDMI 2HDMI-eARC enabled Pass throughCEC enabledTried to switch Quick start + on and off. Didn't help. Any suggestions? Thank you 

Would like to vote for software support for AES67. PTP is in the AES67 standard, and that’s already mandated in Airplay 2, and already exists in the Sonos firmware. RTP also. SIP/SDP probably also. Oh, UDP also. Oh, IGMP also. mDNS/Bonjour also. It’s like the only thing left for Sonos to do is glue those pieces together. What’s not to like? Microsecond latency, real-time streaming, high-resolution audio compatible with a wide range of equipment, including my Sonos. The fact one can have an imperceptible output delay is a huge win. I could send an AES stream to Australia and back before Airplay-streamed audio comes out of my speakers. My system is ethernet wired, and I accept such a mandate for reliable audio streaming. https://en.wikipedia.org/wiki/AES67

Just tried to use a LG TV remote with the Sonos Amp (Nothing connected to HDMI port). It recognises the volume control and I am able to control volume but doesn’t seem able to mute, play/pause or skip tracks all of which would be really useful to be able to do with the remote. Am I doing something wrong or is this just nor supported using IR?

Can you use the digital on the arc like I use on the play base?

I have a Sonos Connect and Sonos Boost that work only on the iPhone Sonos S1 app. I had to reset the  system and now I can’t find a place to add Pandora (or any other service) to the Sonos S1 app.Any suggestions are appreciated.

I have a Sonos Roam that is Bluetooth linked to an Amazon firestick for movies outside in my backyard. The firestick is connected to a projector.  I grouped my Sonos moves as a stereo pair in the front and a sub and two play 1’s in the back for a more immersive sound. It sounded awesome with no audio latency lag.  I'm wondering if I have a beam, sub, and two play 1’s if that is transferable to play audio in a 5.1 set up outside being grouped to the roams Bluetooth or if the Bluetooth portion limits that capability.  I've heard of connecting an Apple TV outside to it through all Wi-Fi but i also don't know if the beam isn't connected directly into a tv if it can send out a 5.1 sound over Wi-Fi.  Anyone have any insights on these two possible set ups? Thanks in advance, Brian

I moved to Germany a while back and had connection issues ever since. I recently read that in Europe additional  WiFi channels are supported and hence I wanted to change my speaker’s region to EU by accessing http://<sonos_ip>:1400/region.htm. They all show US as default and when I try to change that I get a 403 because I don’t have the correct password. What pw is being asked for here? Where do I get the info from? Is it possible to change all speakers’ regions together (I changed the country settings in my account but to no avail). Thanks for any suggestions!!

Hi, I’ve just bought a Sonos system with Beam Gen 2, 2x Sonos 1 speakers, and 1x Move speaker. I’ve not received all the pieces yet so nothing has been set up but I’ll be controlling everything through the Sonos IOS app.  However, my existing system includes a Bang & Olufsen turntable with mini amplifier and a Tivoli Audio CD player. I’d like to be able to use these sometimes and I understand I need to use a Sonos Connect to do so. Or do I? I’d like to buy a cheaper used Connect; I can get Gen 1 for $100. But will it work with my system? (Since I’m not set up yet I can’t test it.) I’m not willing to spend hundreds of dollars to connect components I don’t use often, so I need inexpensive solutions. Thanks for your advice!

I used to be able to pause a radio station by using the mute button on the speaker and then resume it by pressing the same button 24 hours later.This no longer works. Trying to resume using the button no longer works and I have to use the app. However, even in the app it is not possible to start the play again by tapping on the radio station image. I now have to select the station again from favourites.This change has been relatively recent (a few months ago) and before all was fine. 

Got a good deal on a new Playbase for the master bedroom. I exclusively use a Firestick which uses a Bluetooth remote. Since the Playbase is IR controlled and has no HDMI ARC I need a solution for controlling the Firestick and Playbase with one remote. Was curious what you all have found to work best? So far I kind of like this option..,Sideclick Remotes SC2-FT16K Universal Remote Attachment for Amazon Fire TV Streaming Player https://a.co/d/fR9KOVr

Howdy,I have a philips 10bdl4551t with Android 8.1 that I might want to introduce the Sonons ** App** S2 on to control the sonos speakers in the workplace. Yet, the philips 10bdl4551t is a genius screen and don't have a playstore, I have physically downloaded akp, yet it neglects to introduce. Is there an authority APK to introduce? *Moderator Note: Modified in accordance with the Community Code of Conduct.*

I recently purchased the move and I am very happy with it. I plan to update my TV and purchase the Arch and play ones. If I am watching a YouTube music video on my TV with the sound playing out of the arch and play ones, can I also play the sound out of the move?  

I am using TV Autoplay (Line in) from my laptop to my Sonos Ray. This works great for PC music, video calls, etc.. When I connect to the same Ray over Airplay, this also works great. The problem is that when I go back to my laptop, nothing plays on the Ray until I open the Sonos App and retoggle TV Autoplay off and back on. Then audio from my laptop works again. However, I don’t want to have to access the Sonos app to toggle autoplay everytime I use Airplay. I might as well avoid Airplay.  How do I get Autoplay to work after having used Airplay?

Is it just me or has the Sonos Move really improved the sound quality of the system? 

How do I find a VALID MAC number for my Sonos Roam. The number on the end of the unit reads 1C:5373A-RM027.  My router software says this is an invalid MAC. I tried removing one or both special characters ( : and/or - ) with no luck.

Good afternoon, can anyone tell me why when I go to order from SONOs website. when I get to country to ship to… in drop down does not have USA? 

I had the arc with surrounds and sub before the infamous drop outs problem. I eventually gave up whilst I had an opportunity to return it, mainly down to the lack of information from Sonos. I have now moved on to the new Samsung Q990, which is fantastic, apart from, the rear and sub drop outs. I swear I am cursed with soundbars. The difference with the Samsung is that it briefly stops but 2 seconds later comes back, but It’s not right. So, is it safe to come back to Sonos? I loved the sound from it when I had it. Cheers ps, if I did, is it worth getting fives for surround as this Samsung is a lot better at surround than the arc.

I am a current Sonos product user. I have two Five’s in stereo. I’ve previously had a 1st Gen Beam, two One SL’s and a 1st Gen Play:5. My issue of hissing/white noise was first noticed with my Beam. It was replaced under warranty for a different reason but the hissing remained. All of my previous and also current Sonos equipment experience the same issue. I don’t recall the Play:5 being as bad though. The hissing/white noise starts as soon as audio starts playing. It continues when you pause whatever is playing for 15 seconds (every time as I have timed it). This hissing/white noise remains at the same level no matter the level of volume from the speakers. The quieter the audio, the more you notice it when audio is playing. I have tinnitus but I seem to be able to notice it far more than I thought I would. This hissing/white noise happens with HDMI inputs, line-in inputs and streaming via the S2 app, Spotify Connect, Tidal Connect and Roon (Roon to Five, with Five Stereo as an endpoint

Hi everyone, A little bit of context, I just bought a odyssey g70a monitor that doesnt have spearkers so I am thinking to buy the sonos ray but I realize that the monitor doesnt has optical audio input, it only has jack audio input, my question is, can I use a optical convert to jack cable to connect the sonos ray with my monitor? Will it work?

I am renovating my main floor right now and it will be entirely open. Per the title, there is no TV in this room nor will there be, and I would like to have good, booming music that can be heard in the whole space. I have some pictures attached, the room is approximately 27’x16’ or ~435 square feet.  

Hello to the community,My current setup is (apart from the streaming services) a Project X2 turntable going into a preamp, then into the line in on a Sonos five. I have that Sonos five stereo pared with another and that is my main setup for listening to vinyl. I then have other Sonos ones around the house if I want to pickup the turntable when I’m in the kitchen etc (for example).Someone has suggested that I should feed the turntable and preamp into a Sonos Amp and then into passive speakers as my main system, then use the fives somewhere else in the house. They state, I will get a better HIFI representation from the turntable going into the Sonos Amp than the Five.My main question is - what is the difference between using the Sonos Amp and passive speakers, over going into the Five line in as a stereo pair?What is it (if anything) that the Sonos Amp has in processing sound over and above the Sonos Five input?I would value any thoughts/ opinions or experience…Cheers, Robin 

I’m building a new home and I have the opportunity to run with one of two options.  The room is fairly large with priority on home theatre, but to also play music in games room behind.  I’m looking for feedback on sound quality and ease of use.  Latency issues drive me mad btw!OP1: Arc in front, Sonos amp + ceiling rears, Sonos subOP2: TV connected to one amp driving in-wall speakers on the sides of the TV, and a second amp driving ceiling rears, Sonos subI am hoping to be able to simply turn on Sony TV and go (with full surround sound) without turning on other devices and messing with surround settings.  Also, to use iOS to play music in the room with a stereo channel (ceiling speakers are used as L/R and not surround channel).Thank you!

I have two Sonos speakers--one in my office and one in the kitchen downstairs. I listen to mine in my office while I work all day, and my family will pop into the kitchen and play music occasionally. However, Sonos seems to have changed this policy and will only allow Spotify to stream from one device at a time. I have the paid version of Spotify. I don’t understand why you wouldn’t let a family stream Spotify off of multiple devices--do you want us to pay for a new subscription of each device? Did I not spend enough money on this overpriced speaker system already? I feel like I’m paying premium prices for a less-than-premium product. I just want to be able to listen to music. 

Hi!I have a Sonos Home Theatre with an Arc, a Sub and two One SLs.I am very satisfied with the system, yet, after about one month of daily usage, I begin notice there are a couple of features missing, that would highly benefit users.First one, is an OSD volume level. I’ve read at least one other thread with this request, and some users replied that it is a TV feature, but in fact it’s not. Depending on HDMI-CEC implementation, TV might show just an indicator if you’re increasing or decreasing volume, but I haven’t seen yet any TV showing a real volume indicator. To get that info, it has to be generate by the Sonos Arc (in my case). This is possible, using HDMI-CEC to send this info to the TV.  In some cases, like mine, I use an Harmony remote that controls volume directly in the Arc, not passing though TV, and in this kind of cases there is no indicator at all (not even if I’m increasing or decreasing volume). Second feature request is the ability to schedule Night Mode and Speech Enha