Having dipped into the forum a bit, this seems to be a recurring issue.
I set up a MBG return of a Roam yesterday over the phone. The email confirming the return arrived during the call. It said an email would follow with a pre-paid return label.
No such pre-paid return label has arrived. This is irritating because I want to initiate the return, get a refund and then buy a Move instead.
On a related point on Sat 14 (it’s now Thurs 19) I did an online trade in of one of my controllers to get the discount for the Roam (now Move) I don’t have a returns label for that yet either. This is more Sonos’s problem than mine (at least for the time being) as they honoured the discount when I bought the Roam. But it is making me think that it could be a while before the returns label for the Roam arrives.
If it matters, I’m in the U.K.