Talk Sonos Products

Until recently my Sony KD-65A1 TV and Sonos Arc have worked perfectly since I purchased the Arc over 12 months ago. The Sonos Arc is connected to the TV via HDMI/ARC. Recently the TV sound on the Arc has been dropping out after using one of the TV Android Apps such as YouTube. Even when I close the App and go back to TV there is no sound. Once the sound has dropped out the only way to get the TV sound back on the Arc is to disconnect the power or HDMI so the sound switches to the in-built TV speakers and then reconnect the Arc when the sound is then redirected back through the Arc. I have tried all combinations of settings to try and resolve the problem without success. The Sonos App does not show the type of signal from the TV when there is no sound (blank instead of the usual Dolby Digital 2.0, Stereo PCM, etc.) so I think the Arc has stopped processing the sound from the TV HDMI. Both TV and Arc have latest software and I wonder if the issue is as a result of a recent software updat

I am in Italian living in Russia. Currently I am unable to use your products because you disable the Russian music services. Although I am not sure this method is effective, I understand your marketing attempt at the expense of you clients to stop the War. Anyway, since I have nothing to do with war and since I cant use your product - will it be possible for you to reimburse me?  PS: By the way if I move back to Italy and Italy get involved with NATO in an senseless war like it did in Iraq, Libia, Serbia, Afganistan - are you going to disable the music service also there?

Could you please kindly assist please…….again!I bought a Arc and installed it ok, the problem is I cannot get any atmos on it?The tv is Samsung 2017 model, if I look at the audio outputs there is no DD+ only DD and only see DD 5.1 in the Sonos app, is the DD+ format totally different to normal DD and should I be able to select DD+ in the audio settings? Maybe the tv is too old?I am aware that the Arc needs to have a minimum of DD+ for it to play a compressed atmosIf I play a blu ray with atmos soundtrack I still only get DD 5.1, there is no tv setting for passthroughwould a HD Fury Arcana resolve this?Also if I stream Amazon music ( not unlimited) via airplay should I see cd format 16bit 44khz in the app as I don’t😥Thank you 👍Martin

I'm considering a soundbar (likely Sonos Beam due to extra cost of the Arc) and due to the limited height of my TV on it's stand, I'm thinking the soundbar would need to sit at the front of this shelf as pictured below. I'd move the Tivo behind the TV and get rid of the DVD player in the pic.Would this cause any issues with sound quality coming from the soundbar at all?TV in the pic is 65”, the width of the shelf as shown is 107cm and there is 7cm behind each of the small posts at either end of the shelf.  

I want to listen to all the episodes of a series in BBC Sounds, but can’t find a way of displaying the available episodes or selecting the ones I want.  When I select BBC Sounds | Categories | etc, it just gives me one episode and, if I select that, I can’t find a way to choose others.And if I switch to ‘Show in Sounds’ it plays it through my phone rather than my Sonos Port.Can anyone help?Thanks.

Did sonos provide a traking number in Canada. In my account  I see preparing to ship and shipped, ???

The Sonos S2 App has a connection to the Sonos-System, but not to the internet, so an update of the controller is not possible, a connection to spotify or TuneIn within the controller is not possible etc.Used system: macOS 12.4Used Sonos S2 App: Vers. 14.8Has anyone an idea how to solve this issue?

I saw there was a similar post on thisBut that was over a year ago, but it still seems to be an issue. I have a Sony Bravia 65” XBR-65X900F and a Sonos Arc hardware version 1.27.1.8-1.2. Is there anything to do to fix this?

I’ve had a Sonos Arc ARCG1US1BLK back in Dec 2020, and have a Sony Bravia 65” XBR-65X900F connected through an ARC HDMI cable. It works about 90% of the time but periodically the Sonos Arc will stop playing audio. Things I typically try to get it working again:Restart TV Disconnect/reconnect HDMI cable Restart Sonos Arc Switch from HDMI to TV source and back Switch between TV speakers and external speakersUsually only restarting the TV fixes it most of the time, but sometimes i just have to restart everything and reconnect everything. The past few weeks though it’s been happening very frequently. I’ve noticed it most when we’re streaming something and pause it. When we try to unpause the audio doesn’t return.What the heck is going on with this thing, is this a known bug that Sonos is going to patch? Can they maybe just add a button to “Fix/Reset” everything automatically. Not having a power button on the device implies there is no need to reset it. Except this thing has been frustratin

I honestly feel like I'm at wits end with the Sonos app. Opening the app is always a flip of the coin. Will the app find my system, or will I see the dreaded "Unable to connect to Sonos. Let's fix it" error message? My current setup is Beam and 2 x One SL's, controller app on an iPhone 12 Pro and iPad Pro 2020, as well as a partner using an Android phone.Things I've tried:* Complete system on wifi vs Beam wired by ethernet and One SL's on wifi.* Numerous resets of the modem router and the speakers* Setting static IP addresses for the speakers* Creating port-forwarding rules for the speakers on my modem router to bypass the firewall* Turning off band-steering on the modem* Setting non-competing wireless channels for the router and for the Sonos system.* Uninstalling and reinstalling the Sonos app* Submitting diagnostics and chatting with Sonos support (which suggested the wireless channel change for the Sonos. I did this, it woked fine for 30 minutes, then back to the same). I'm yet to

Bonjour Je ne trouve pas cette fonction ???impossible d’assembler 2 enceintes move mobile pour une stereo parfaite en extérieur sans wifi (pas de wifi a la plage…..)je trouve cela très regrettable est pas à la hauteur des produitsest-il envisagé un correctif prochainement ? Ou connaissez vous un logiciel gratuit capable d’associer 2 sonos move en bluetooth  

I currently have one play5 in my living room for listening to music. I would like more room filling music, so I would like to get a pair of in-ceiling sonance speakers with an amp.I enjoy the play5 and would like to keep it in the same room with the sonance. Would that work well?if I could add another play5, I would, but do not have the space. Also thought about the ikea symphonix picture frames, but my wife thinks they are ugly. 😂I really just want more even sound through the living space which is open to the kitchen, foyer and dining room too. I don’t necessarily want full sound in the adjacent rooms, just be able to hear it as background.There is a TV in the living room, but it’s not really the TV used for watching movies, gaming, ect. We already have a gameroom TV with a full surround arc setup with sub that is fantastic. Don’t need another one.Any thoughts or alternatives welcome. 

Again requesting a widget, has been requested before , but I am unable to add my voice as a customer since that thread was closed: I own 10 of your devices. I would only consider adding to the system if the focus was taken off baby monitors and put back on things that improve basic usage of your devices. And easier to access volume control would be a big improvement  thanks

Think it’s since the last one or two updates but in my case on iPhone & iPad bottom icon bar changes to white with black icons and chosen icon goes blank when selected.  Bottom icon bar should usually be black with white icons. Only occurs when now playing is not displayed. When now playing screen is displayed, everything is as normal. Tried old iOS version of the Sonos app and issue is not present. Tried deleting and redownloading app but makes no difference. 

Hello,My Play5 was received almost 2 weeks ago at Sonos.  I have not received any email confirmation of receipt or status of replacement.  I have tried calling 3 times and sat on hold for over 45 mins each time with no connection.  A little frustrated, can someone assist?thank you,Chris

As the subject line says - I can play to my neighbour's Sonos system via Airplay - should I be able to do this?As backgrounder, I had an issue when I paired my Move with their Move, via wifi - just to see how they sounded as a pair.I then ended up having all kinds of issues with my Sonos system becoming entangled with theirs.Despite not being connected to their wifi and resetting the Moves to their rightful owners/wifi, I was still seeing their Sonos speakers via the Sonos app, when logged into my wifi and their email address intermittently appeared in my App log in page, instead of my own - it seemed their system had become baked into my app...After resetting the iOS app didn’t stop this happening, I appear to have eventually resolved this by:Wiping my iPhone and reinstalling the Sonos app Factory resetting my router Factory resetting/re-adding all of my system in the Sonos appMy Sonos system appears to now be stable, though I have had one of my surround One’s drop off twice.However,

We have a favourite lullaby playlist on spotify that plays in the children’s bedrooms that is added to the sonos favourites. I also have a spotify family account with 4 accounts added to spotify.The childrens playlist is usually started each evening by physically pressing play on the speaker. When this is done occasionally it will default back to my own spotify account (one of the four), preventing me from using that on another group or within the spotify application itself. When this happens I cannot seem to change which account the childrens playlist plays from. I’ve tried from their group/zone stopping the playlist, changing the account on the spotify music source, and then choosing the playlist from the sonos favourites to no avail. I have also stopped the playlist, changed the account on the spotify music source, and then played something random from within the spotify source before going back to select their playlist from the sonos favourites. But in all cases it just seems to de

Hi there, I have two living areas connected at right angle by doorway, looking at Sonos for streaming but also Turntable and CD Player.. default setup where i dont have to move the speakers all the time to cover both rooms in stereo without cables everywhere? Maybe 2 sonos Moves, wifi and wireless, but they'll mainly sit where they are.. Or 2 x Sonos 5 with one in each room, paired in stereo, but then no voice assistant which I do want.. Plus do i need a sonos PORT to connect up my amp, cd player and turntable for the rare times im not voice commanding spotify thru google assistant on my iphone? Happy to spend a couple grand.. so maybe it is 2x top-of-the-line Sonos 5s and a Sonos Port, but I still want to use Voice command. A rambling bunch of Qs, I know, but do you think I should get 2x Sonos 5 for great music AND a Move to get the google assistant voice control in the mix? Could plug the turntable direct to a Sonos 5 with RCA.. otherwise will need a Port as also have full Nakamichi

Bonjour à tous le monde, je possède plusieurs produits sonos chez moi et je me suis séparé d une sonos Roam ,je ne possède plus l enceinte mais par contre elle apparaît toujours hors ligne sur l application….comment l enlever ??d avance merci

Trying to buy a package deal on Sonos.com, to use my 30% trade-up code.Is it really not possible to buy a package deal with a One and a One SL? Why would anyone want 2 One in the same room?

I’m running 5 for 5… Sonos requires an update, and my system completely stops working.  I mostly use the system for playing my record player.  LOVE the speaker when it works.  It’s a doorknob right now.  Infuriating.  

Hi. I currently have 2 Sono’s Amps hooked up, with them configured as such: 1 Amp - Connected to Kitchen Speakers2 Amp - Connected to Master Bedroom & Backyard Speakers I was wondering if there was a way I could individually control the music played on each speakers for 2nd Amp. So basically, wondering if I could play music in my backyard speakers without it coming out in my bedroom, obviously without needing to buy another.  I’m guessing this is not possible, but figured it was worth a shot.

I am sure this has been discussed before but a search for anything around ‘volume’, ‘controls’, ‘slider’ or ‘app’ comes back with 100’s of results.As a user of the Sonos app on IOS, do I need an excessively small thumbprint to stop the slider attempting a sneaky move as I lift my thumb off the dot? I like even numbers. If I set the volume to 8, I don’t want the app to sneak to 7 or 9 as I take my thumb off the slider.Add slider clicks, take away the sneaky AI that decides it prefers its own volume setting.Thanks.

Hi I've just ordered a beam 1st gen, however I have only buried an optical cable in my wall, I know there is an adapter for HDMI to optical however Is there any kind of adapter which converts Optical to HDMI so I can use the optical cable, I've googled it but can't find an answer, thanks in advance

Hi, I have a Vinyl Turntable (at-lp120 usb) with a preamp in it that I would like to play it on my sonos system. I plugged it to my Play5 (1st gen) with a jack but the sound is quite low and the quality disappointing. Anyone know how I could have a decent sound quality ? Should I use a connect ? or a connect:amp ? Thanks !