Talk Sonos Products

Wasn’t sure of this, but was curious what other field techs & installers have found?Thanks!

I am by no means a sound engineer, but the mid and low range frequencies are much richer on my passive Bang & Olufsen architectural speakers (which are powered by the Amp) when I stream through my Android TV versus other devices (laptop, tablet, phone, etc.) that aren’t directly connected to the Arc via eArc.  I understand how many permutations are involved there.  I have tried to control for as many of them as I can.  What I am really wondering is if the Arc woofers produce frequencies from the passive speakers in certain configurations with the Amp and not in others that seem almost identical?Thanks for any insights. 

Hi,I have 2 new Sonos roam speakers. The sound quality, design etc is amazing, however the battery life is really poor, only lasting approx 2 hrs after an over night charge. I have enabled battery saving and turned off all other value services to try to improve this but without any success. Any advice or ideas?  Cheers

As a Sonos fanboy, i've listened to Marshall Stanmore Ii today. Must say, I was impressed. Gbe detail, the power, bass. Can the Move (I plan to add it to my system) compete? Have you heard both?Neven

Hi. I must have changed a setting from within the Sonos app as when I play music from Amazon I no longer get an indication of whether I am playing a HD, Ultra HD or Dolby Atmos track which is annoying to say the least! At the time of me taking my screenshot (below), I was actually playing music but the Living Room section still shows a reference to the TV.  Any help would be most appreciated 🙏 

I recently acquired the turntable. There are 2 issues that are different than all other turntables I have owned. I would like to know whether what I am experiencing with the Pro-Ject T1 a defect or if this is how it is supposed to function.Once the LP playing reaches the end, the arm is supposed to come to it's resting position but it stays at the end and keeps spinning. This cannot be good for the needle or the record. Even if I manually return the arm to it's resting position, the turntable keeps spinning. I have to switch off the appliance for the turntable to stop spinningThanks for any guidance. 

Hi,My Panasonic Viera is set to 'surround' in the sound settings and it's connected to my Playbar with an optical cable.But when I watch standard freeview TV and a movie on disney plus on my Roku; my Sonos app still reports a Stereo PCM output.I am a bit nonplussed. Is there an obvious next step for me to check?

It seems that another way for users to view and manage their saved Albums and Playlists would be in the ‘My Account’ section of the web app. The phone app stores this data, so it can’t be difficult for Sonos to upload and publish the lists in a personal Profile section titled ‘My Sonos’. Then using the web app interface, a user could edit/delete/export the album/song listings - but not add to it. It would be ideal to review the albums & songs on these lists, check for duplicates or simply to edit them. Does this sound like a useful idea?   

Recently the behavior when scrolling in the desktop controller for Mac has been very frustrating. The menu keeps reverting to prior menu when scrolling.Example, when you search an artist, and then begin to scroll through their albums, the controller reverts back to previous menu listing the artists. It is almost impossible to scroll down unless you go very slowly without this behavior happening. This behavior is occurring on multiple laptops in our household using desktop controller. Anyone else with this issue? System info: Sonos Controller for Mac, Version: 14.8, Sonos OS: S2 

It would be nice to be able to split a sonos one that is paired in 5.1 surround audio zone to use for music while leaving the remaining pieces of surround running TV audio. It makes sense that audio quality might degrade but for simple tv watching and cooking in evening to split up a surround and move speakers around without major reconfiguration of entire system would be extremely useful. For example being able to go in the app and have the option to stream individually Apple Music to the right rear while watching YouTube. 

I have a Sonos Beam connected to a Vizio TV via HDMI ARC. The TV speakers are disabled so Sonos is primary speaker. I followed the setup instructions and everything works fine:Volume up/down works Alexa works Beam manual controls workThe problem I have is that when I press the Vizio remote mute button, the Beam will mute for a short period of time but then will unmute on its own. The duration of time that it stays muted varies between a few seconds to a few minutes. Inevitably though, the TV/Beam will unmute.  I’ve done all of the following things to try to fix the issue:Unplugged power to TV and everything connected to the TV, waiting a minute before plugging back in. Unpair and re-pair the Beam Re-pair TV Re-pair remote Disable “Use IR” Disable Alexa “Word Wake Chime” Updated TV and Beam firmwareNothing I’ve tried works. Any thoughts? 

I'm using my Sonos Port basically as a pre-amp, powered by an Acurus A150 2 channel amplifier, and an Adcom GCD-750 CD player.  I'm getting really distorted sound.I've tried taking the Source Level down to 1. I've played around with the EQ. Nothing is working. When I remove the Port and connect it to my volume controller, it sounds perfect.Any suggestions?

Hi folks. I have a Move and a Roam. Is there any way to get them to work together when outside (i.e. not on a home wi-fi network). I know that many of the portable speakers like UE Boom or JBL allow multiple speakers to work together while connected via Bluetooth to one phone. Is this functionality available with Sonos? If not - any work arounds - eg hotspotting? Thanks in advance! 

Hi. I have a Sonos playbar and a Sonos Play1. Both run on the S2 app. If I purchase a Sonos One 2 gen - will I be able to set the two speakers with the soundbar as surround sound?Many thanksMatt

Hey,I currently have a Beam Gen 2 and 2x One SL as Surrounds but don’t have a TV or anything connected to it. I only use it for music via Airplay. My Beam sits on my desk and behind where I sit is my bed, where I placed the Ones left and right of it for a surround setup.Now I’m thinking of adding a stereo pair to my desk (on either side of the Beam) because i want more stereo sound comming from the desk when I’m laying in bed or even if I sit on my desk.The options are of course a One Stereo Pair or one with 2x Fives, but I think the Fives would be to much for that. (I’ve also considered if I’m going five to put them as surrounds one the place of the ones and to put the ones to my desk at the front)Whats your thought on that or do you have any recommendations for me?Thanks and sincerely

Hello,We are going to have a party and many people have access to our wifi. Can I protect the Sonos app with a password or something so no one can tamper with the playlist and other things?

One problem is old another appears to be new.The old problem is on just 1 PC, and, it is the PC where the controller app was first installed. Whenever there is an update to the PC controller application, it causes the system to reboot. I’ve learned to anticipate this when the menu shows an update is available. But I’m getting tired of this behavior. Having multiple Windows computers, the PC controller updates do not cause any of those other systems to reboot, why just this one?Today while the system which has the reboot issue was busy, I did a few music library updates but when I tried to select Update Music Library, that was disabled. Going to a different system to use the PC controller there allowed me to trigger an update of the Sonos music libraries.Seems like more hoops to jump through and IMO that’s not good.</rant>

Moving from my current home to a new house. I have Sonos One, built-in speakers, now, but plan to switch to a portable smart speaker. I have a ton of CDs stored on my iMac, which I’ll be taking to my new house. What portable Sonos product is best if I want to continue to play music that’s stored on my computer? 

Would be nice if Sonos create an alamarm clock that indicates the time.Is there any news regarding this?

Hi, I am returning a Roam speaker to Sonos as it’s within the return window, and have factory re-set it. It still shows as ‘offline’ in the app though but it does not show up as an item under the ‘About my system’ list. I phoned Sonos and they had me re-set the app - it was still there.They had me re-set the app, then log in to a new account (using my normal details mind you - separate household?), then add the Roam to that account which I managed to do while on the phone to Sonos. Then the guy said it should be ok so we ended the call. So then I factory re-set the Roam again and re-set the app again and logged into my normal account/household (which the Sonos guy told me to do) and the bloody thing is still there.Will this thing just disappear of it’s own accord at some point? I will try re-booting my router later today but can’t right now as I’m working at home.

Por aquí se habla de la ultima actualizacion del sistema SONOS como la 14.6 pero acabo de ver que mi actualizacion es la 14.8.Se actualizó ayer despues de perder señal mi sub y los dos play 1y reiniciar el sistema.Alguien tiene también ya esta 14.8? 

Hi all,Last year I deleted my Sonos ‘Bridge’, and replaced the Sonos ‘Connect’ with the ‘Amp’. When I log in and look at My System, it is still telling me I have the Bridge and the Connect. Its not a big deal, but being a simple soul, I’d like to get rid of the reference to those items that I no longer have. Any idea how to do that, please?Thanks in anticipation, 

Not sure if this is related to the SVC updates performed on my voice enabled speakers over the last 24 hours, but now when I access any speaker on my Sonosnet network via “ip-address:1400/support/review”, any voice-enabled speakers on the network that are currently playing cut out for approx 10-15 seconds before resuming.i.e. Any Sonos Ones that are playing (across multiple rooms) cut out, including the primary “wired” Sonos One (to enable Sonosnet), but my Play-5 Gen 2’s keep playing. Changing the IP address in the URL to another speaker makes no difference.Not a big deal, just wondering in anyone else is seeing this behavior.Just in case Sonos are interested…Diagnostic # : 1093743148For this diagnostic the wired Sonos One in the Office was playing and I accessed the URL from a wired PC also in the office using the IP address of one of my Play-5’s in the URL. The Office Sonos One stopped playing for 15 seconds before resuming. Ross.

Can someone kindly help please?firstly are all the arc known problems resolved with the latest software?I have a playbar, gen 3 sub and 2 play 1s, hand on heart is it worth “ upgrading “ to an Arc? I probably play 75% music, 25% films from Amazon and also blu ray. I don’t play games. The tv is a 55” Samsung with arc and not earc. I am aware of HD Fury Arcana and know how it works for sound formats from tv and blu ray. The current set up is fine but I’d like to have Atmos and hd music.Bear in mind the cost the cost of the arc plus another £150 for Acarina which is the best part of £1000Thank youMartin

Hi everyone!I recently purchased a Sonos Arc and have had some difficulty getting my system setup to meet all of my needs, and I could use some help from the community. I’d like to mix part of my existing home theatre setup with the Arc as our home has some pre-wired areas (for rear ceiling speakers and deck speakers). Ideally I’d be able to do these 3 things:Desired Behavior Current Behavior Watch TV and movies in a 3.1.2 setup with the Arc acting as the 3 (if that is even possible??) The only way I can find to get sound to all speakers is to run media through the receiver as input, use the wired speakers (rear speakers + sub) from the receiver, and have the TV connected to the Arc via eARC. However, this leads to 2 disparate controls for volume level for the soundbar and the rest of the setup that is connected to the receiver. Listen to music inside (zone 1) on the Arc + rear speakers + sub I can either listen to music on the Arc -OR- the rear speakers + sub. Listen to music