Talk Sonos Products

I amplaying Apple ALAC lossless streams on Sonos 5 speakers with my Apple MacBook Air. It sounds great!

When playing music from the local Android device everything plays fine up until my phone has been closed got about 5 to 10 minutes.  The now playing will show the old song and all the buttons become unresponsive.The song now playing also doesn't match to what was supposed to be next in the queue. Any suggestions? 

Hi, can any bright spark suggest a solution please. I want to connect the audio from my sky box (optical) to a Sonos Arc (HDMI). The Sky is connected to an Epson TW7100 projector but I would need a wireless solution for audio. Is this doable at all? So basically, what can I plug the optical audio into something to be picked up by the Arc. Thanks in advance.

My Playbase stopped working in Jan 21 and after DHL didn’t pick up my old unit I referred to Sonos directly. I have asked if I can change my option of replacement so that I have a new unit and then send the old one back in the packaging. This was in Feb 21 and I have heard nothing from Sonos at all!I have contacted a number of times to be advised that my case has been escalated, but I cannot talk to the dept dealing with the escalation? It has been nearly 6 months now and I am wondering what I have to do for a replacement to be sent? This is completely unacceptable and I basically have a £700 door stop in my living room.

Hi all,Not so much a Sonos as iTunes question.I have been following the ‘Help’ in this Apple link to assist in transferring my Tunes library to a new PC. I have already downloaded and isntalled the iTunes App on my new PC.https://support.apple.com/en-nz/guide/itunes/itns3230/windows Problem ( I think) I’m having is that to me its not that specific in the Backup section as to  which folder should be copied? The final instruction in that section says “ Drag the iTunes folder from its location to an external drive”. To me that means the whole ITunes folder ( and its subs) ?? However, in the next section on Restoring from Backup it says “ Important: It’s highly recommended that you put the iTunes folder back in [User folder]\Music\iTunes\iTunes Media.”Now, I don’t think they mean you  should paste the whole iTunes folder from the old machine into the iTunes Media sub-folder, do they?  So what folder/files should I copy from the old PC, and precisely where should I save them on the new one,

In the last year and a half I have bought the Sonos one (Alexa enabled) + 5 Sonos SL's and 2 weeks ago I bought the Sonos Sub Gen 3. I have it all grouped together as "everywhere". It really is awesome in my 2500 sq. Ft. Ranch style house. I have a question, it seems as though one of the speakers (the Sonos One) is not matching the volume of the rest of the group. What I mean is I use the Sonos App on my Note 20 and play exclusively music through Alexa and have the Sub linked to the Sonos One. I'm not sure why the Sliding gauge on all the speakers seem to be in "sync" w/ the exception of the Sonos One's output. Anyone have a "fix" Thanks in advance! & luv my Sonos'.

When Google Play Music was around, I'd use a play list from it on Sonos. Right next to each song in the playlist was a thumbs up/down -- super easy to vote on a song. Now that YouTube Music has replaced GPM... I no longer see the thumbs up/down in Sonos, which is a huge annoyance for me. Is there another music service that works w/Sonos like GPM did?My use case is super simple:I have one playlist (liked music) that I listen to on shuffle. When I come across a new band on say  I'll go and 'like' 10 or songs... add them to shuffle. Whenever something plays that I don't want to hear anymore, I could quickly unlike it in Sonos and it updated the playlist back at the GPM (or whatever service supports it).

Got my Roam today and was using it for the best part of 2 hours.All of a sudden the music stopped and I noticed the following error in the app:“Playback stopped in Sonos Roam. Your Spotify account is in use somewhere else”I have a family account so there’s no possibility that others in my family were using my account.  In the end I had to select the “sign out of all devices” option in Spotify and fingers cross it seems to have worked.First time I’ve seen this problem in the many years I’ve used Sonos and wasn’t sure if it was coincidental  with the new Roam device or if it was genuine problem.

My western digital mybook died and I need to replace it.  I tried using a WD My Cloud Home, but couldn’t get my sonos S1 to access the drive.  I tried to use WD customer service to resolve the problem, but found them lacking, and returned it.  I subsequently learned that I could have changed the settings on the drive (SMB1, SMB2, SMB3), but it was not easy to find that information.  Can anybody recommend an NAS that will work seamlessly with Sonos that is available today, and, preferably one that is easy to install and setup?  Any help would be appreciated.

if you want your audio from the Arc and from heaphones at the same timebuy an audio extractor brand view hd model h2harc or similarit is a hdmi to hdmi + audio splitter extractor install it between your cable box and the tvyou will get the sound from both arc and bluetooth at the same time

Exactly the same problem as mentioned in the ‘Port Line-Out very low volume’ topic but alas unanswered there - there appears to be confusion between using the Port to drive the HiFi or the Hifi to feed into Sonos… I guess the latter is more common, and I am unusual (but not unique) in using Sonos to drive the HiFi.I have a TEAC series 300 component HiFi and a Play:5 in the same room. If I group both to expand the sound stage (not exactly surround sound but...) there is a great disparity between the Sonos Setting for the Play and the (much greater) volume setting for the Port. The HiFi volume is set to a normal listening level for the other Hifi components - CD, cassette, DAB, and switching between them requires no volume adjustment. Switching to Sonos requires either the the Port Sonos volume to be set near max, or the HiFi volume greatly increased, which causes consternation if you switch to another source without readjusting… Also if you increase the group volume, the Play volume ove

Hey All,  Apple Music & Amazon Music is about to support Dolby Atmos, does anyone know if playback through the Sonos app will allow for Dolby Atmos content or is it just via HDMI? 

So last night I charged my Roam to 100%.  I then unplugged it from the charger and it went into sleep mode.  Then I went to sleep.When I woke up, with ZERO use of both the Roam and my Sonos system, the Roam battery was down to 91%.   So this means it dropped almost 10% in roughly 8 hours.  Which would be, generously, -- roughly 25% over a 24 hour period.   Which means it would last only about 4 days in sleep mode.Sonos says it should last 10 days in sleep mode.  Do I have a bad battery?  What are others seeing in this regard?

We have a single Sonos amp that powers our pool speakers.My wife and I both have separate YouTube music accounts as we listen to different music.I have the single Sonos account.Is there a way to either giver her, her own Sonos profile or be able to load up BOTH YouTube accounts in same Sonos window?The reason is if she plays music on YouTube music, even if it is on the Sonos, it affects my mixes.

Bonjour je vous écris car j ai besoin d aide. Je viens d acquérir un téléviseur neoqled 65QN85A (juin 2021) avec une barre de son sonos arc qui fonctionne très bien branché en e arc. J ai un soucis avec le sonos One SL avec qui je n ai jamais eu de soucis sauf quand mon ensemble sonos (barre de son et enceinte one sl) et relier avec la télé. Des coupure de son se passe uniquement sur l enceinte. Merci de votre aide. 

I have a home theater setup with LG TV+Beam+subwoofer + 2SLs speakers,Beam connected to TV via eARC HDMI, using Sonos S2 system.Connected to the TV via HDMI are a Dish Hopper 3 receiver, a Samsung Blue-ray and an Amazon Fire TV box. TV has latest software and firmware. The Sonos system was purchased in March 2020 and so is out of warranty.All worked well until 2 days ago when I suddenly lost all sound on the system. Spent 90 minutes on the phone with Sonos tech and completely reset up the whole system. After I hung up with tech, I realized I was getting audio dropouts which became more frequent the longer the system was on. I disconnected the HDMI from the ARC port and used the TV sound instead.Yesterday I rebooted the entire system by disconnecting the power and reconnecting after 1 minute but it did not help.Today I switched out the ARC HDMI cable but still was getting dropouts, more frequent the longer the whole system was on, such that after 1 hour the audio was unintelligible .I c

I have read that the old Play One does not support 24 bit hi res audio. Is this the case when they are set up as surrounds to the Arc and Sub? I was hoping to use a couple of my old Play Ones for this purpose later in the year. Will they not be able to channel Dolby TruHD with Atmos?Many thanks.Robert

I wasn’t aware of Sonos Radio HD until this last week. Noticing that they offered a free 30 day trial, I was going to activate it and try it out but decided against it after I read the minimal feature list and couldn’t determine if it had the features I wanted or not. In my opinion, if you want to launch a premium “radio” music service today, the service you have to beat is Stingray Music. Thus you need your features to at least match and hopefully even exceed theirs. In a nutshell, Stingray Music is optimized for discovery. Thus the whole user experience is centered around making this process as simple and effective in determining what you like and dislike, so as to offer a better music listening experience overall.What this means is going way beyond just the ability to skip a song. It’s means the ability to dislike / block a song or an artist, so you don’t hear them again and thus have to continue to manually skip it. Having both is essential, as I may love an artist but hate one of

hi i only want to control the volume in my family room on my remote not the app how do i disable that?

Hey there.  I have a black Play 5 Gen 2 and it doesn’t work for my set up anymore.  I’m looking to add 2 Beams and a Roam (all in white) so would love to trade the Play 5 for any of those.

Hello, newest Apple Tv 4k model its supoose to deliver apple music lossless up to 49khz format (once this service is available this month) , I currently have a setup that includes a LG oled tv connected to the Sonos Arc via an Earc channel, should I expect the sound quality being delivered /passthrough to the Arc ? What about the same setup being working with apple music new dolby atmos format?

iTunes Last Played and Play counts are important to me. I understand those functions don’t work using the Sonos player. Is it possible to play music via iTunes on my Mac using the Sonos speakers without using the Sonos player? I know I can do that via Airplay on my iPhone -- but that also does not compute Last Played and Play counts. I have sophisticated playlists on iTunes that don’t translate specifically to Sonos. I love the speakers but want to keep the versatility of the iTunes Player. Thoughts? 

Hi,I just ordered a projector and the newest apple tv 4k. Since I'm already a happy Sonos user (basically just have two Play:1 units), I would love to continue with that.From my research I figured that I have these options: Connect the ATV to bluetooth, for instance a sonos roam and then group the roam w. the other older units which – as I understand would make all of them play? Connect the ATV via Airplay 2, for instance to a Sonos One.. I heard that is has the caveat of having to re-connect every time, but might provide a better solution? I know that this is not what the above equipment was designed to do, so not looking for that kind of input.The whole idea of the projector setup is to have a big screen when I need it and then tuck it away when not using it and soundwise I want to be able to use the speakers for music as well.Any constructive input on the above?Thanks in advanceLars

I own Sonos Arc + Sub (Gen 3) + 2 Sonos One products connected to newly bought Apple TV 4K via HDfury Arcana as my Samsung TV doesn't have eArc. I'm able to get Dolby ATMOS on it's supported latest movies i.e. TENET from streaming apps. But the issue I have is for Non ATMOS movies. I set audio HDMT output as Auto with Dolby ATMOS in my Apple TV. So movies with Dolby Digital Plus (DD+) 5.1 audio format, I get Multichannel PCM 5.1 instead of Dolby Digital Plus (DD+) 5.1 in my Sonos Arc. The Multichannel PCM 5.1 is softer than Dolby Digital Plus (DD+) 5.1 and the sound is not great.  Hence I would like to check if the sound can be better in Sonos Arc for DD+ 5.1 audio content movies? thanks

I recently installed a Sonos Beam to my Sony Bravia/Apple TV system via typical HDMIs.  I set it up to control the operation and volume using the Apple TV (ATV) remote and it worked as expected: moved around the streaming apps and controlled the volume nicely with the ATV remote.  However, after watching a show or changing to another app, the ATV remote could not adjust the volume up or down.  I could move around apps but could not control volume. I double checked the settings in the APT and all ok: Audio Format - Auto, Volume Control - Auto via IR (TV).  I tried switching to Sound Bar via IR and did not fix it.  I thought it had to do with the TV which is an old Sony Bravia (10-12 old?) but used the ATV/remote with the previous 5.1 setup (good ol’ receiver, DVR, speakers, SW).    The only time I will get a small window to control the volume is when turned the whole system off (TV, APT, Beam) for a couple of seconds.  When back up, all would run ok but will loose the volume control abo