Talk Sonos Products

I have just managed to resolve this issue with technical support as a workaround until the permanent fix is deployed and the steps are as follows:Using an iOS Device from a Friend, Relative or Neighbour.Connect their device to your Wi-Fi network. Download the Sonos App Download Apple Music (if not already downloaded) On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out Launch the Sonos App Click Join Existing System Login to your Sonos ID Click on Apple Music in the Sonos App Click Re-authorise Follow the journey in Apple Music. On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign OutThen your Friend, Relative or Neighbour can sign back into Media & Purchases. Finally uninstall the Sonos App

Hi.Does anyone have sound issues with the new Sky Stream/Puck and Sonos Arc? I am experiencing the sound dropping for a split second on a regular basis. Sometimes it drops completely and is only resolved by either changing channel or going into standby.  

Hello,The alarm function on my port no longer shuts the music off after the chosen duration. Is there something I am missing? Or another way to have sonos only play for a certain period of time? On a daily basis.

Hi, I only have two rooms in my system but I can’t create a permanent group with them. The group option is greyed out and it says I can only create groups when three or more rooms exist. What is the purpose of this limitation?

Good eveningI have a beam sound bar connected to the HDMI arc port on the TV The sonos application says DTS 5.1 but if I choose Pcm 2.0 on the TV I get this formatWhich is better?

Hi all.  I have just bought the arc and have paired it with 2x sonos 5s. I wondered when using the 5s as surround if placing them to the far right and left of the room to front of room would work as well as placing to the rear of the room.  Does anyone else have this setup please? Many thanks 

Hello, I have now a beam gen2 with a sony bravia tv.I outputting the sound via earc (passtrought). No issue except with my Apple Tv and PS5 : the sound is muffled and not loud enought (LPCM 5.1) :on PS5 when a i play game (pcm priority, av amplifier 5.1) on Apple TV when i play another thing that atmos (ex lcpm 5.1 transcoded by apple , mycanal, netflix,vlc)  It’s just a little bit annoying.   

Ok need help roommates friend took my saround sound... I believe I seen some place in app that I can shut off use of system ... does any 1 know if possible 

Hey all! I saw in the music services Calm, a nice meditation app. I use a different one, Waking Up, so my question is: What is a procedure to ask app designers to add this one too?

I am experience bad problems accessing the sonos speakers (play 1’s , one,amp, soundbar etc)  since a few weeks . Bad performance when opening the sonos app and finding the speakers.   Today a search the internet and find there is a release 14.20 released 6 dec.  anyone the same problem as me?  so i think the bad sonos perfomance has to with this release. How can i roll back to the last release?  

With the rising energy prices Sonos idle (standby) power consumption is getting more and more costly. With 3 Amp’s and a Play 5 I’m at 22,5 Watts or 197 kWh a year. At the October 2022 energy price in Holland this accounts to about € 149/Year or about € 12/Month. I'm seriously considering switching to Bluesound who seem to be able to build devices with seriously less idle power consumption. Please Sonos, figure out a way to solve this long standing issue.

I have a Sonos Arc soundbar.  My Fios remote only lets me increase the volume but not decrease it.  The only way I can decrease the volume is by using the app on my phone.  I spoke to a Sonos Tech and he told me that I needed to contact Frontier to have them do something with my remote.  I did and was told that they do not have a remote to do what I want.  They said they no longer have my FIOS system and there was nothing they could do.  Is there a Universal remote control that I could use?  I prefer to use a remote that reduce the volume via my Phone.

My best friend has a Sonos Arc and I want to surprise him with a turntable but I have read you can not pair a Bluetooth turntable with the Arc. I have a cheap sound bar and play my Bluetooth turntable through it with no issues. Is that possible with the Arc? I am leaning towards the Audio-Technica AT-LP60XBT-BK. Any help is greatly appreciated! Thanks! Eric

I have the app preferences for the Sonos S1 app set with both Show Lock Screen Controls and Home Screen Volume Control enabled.This makes using my Sonos equipment much easier as I don't have to find and launch the app when I'm just making minor adjustments.Yet on Android 13 neither of these show up.That is a big functional regression from prior app versions.Is this a known issue? Are there any workarounds?

Hi,can anyone help me to link my Cronos ARC + SL One with Formuler Z10 Pro? What is the correct connection? Do I need an adapter for HDMI? thank you and have a great day! 

Hi. I have the Sonos amp powering two speakers for the TV. I also have the Arc and was wondering if there is way to play both simultaneously with TV or music. I have a Sonos sub as well and two Ones for surround. Thanks. 

I would like to use my Audi Q4 Etron SONOS in-car sound system via CarPlay or Android Auto to play my music like in my SONOS One home system.

I recently installed a pair of Sonos One speakers. They keep disconnecting. I spoke to Sonos tech support, who ran a diagnostic and said that the problem was that my two routers have similar names (one name is “…..”, and the other is “…..-5G”. He advised me to change the name of the router and/or call the internet service provider. This all seems more trouble than it’s worth for setting up two small speakers and will likely just return them and go with a different system, but wonder if there are any simple solutions. 

Trying to add amazon music to Sonos app its not working. Annoying. Any advice please? Thanks 

why can’t alarm music be selected from sonos favorites??? 

I am currently looking to purchase a Sonos 5 speaker for my turntable. I want it to stream most of the time, but I also want it to be ready to play records at a moment's notice without changing the setup. I know it can do both, but I’m not sure if I have to constantly go into the app and select/deselect the "line-in" option every time I switch from streaming to "line-in" and back again? It’s a bit of a deal breaker if it doesn’t know how to handle switching on its own, as I won’t be the only one using the speaker on a regular basis. A much less important question... As I plan for future upgrades, I’m wondering if you can pair a sub-mini to a five (or set of fives) and an Arc at the same time. Not to play at the same time, obviously, but could one sub switch back and forth between the set-up that is used for home theater and the other set-up that is used for playing vinyl?

I purchased a Sonos Beam and two One SLs last week. I noticed that the backlight is not illuminated on the volume up/down and play/pause buttons. I have verified on the Hardware>Touch Controls setting is enabled on all 3 speakers in the Sonos app (iphone). I have also checked that all speakers are up to date with the latest software and rebooted each speaker.  Any help is greatly appreciated.

Hardware/Software:    Windows 11 with all updates installed, S1 controller, Sonos ZP80, Buffalo Linkstation live 1TB NAS Network Profile Type: Private (VPN via high-speed Wi-Fi - No ethernet access to router) Connectivity:              ZP80 connects to my VPN via Wi-Fi and the two ports from the ZP80 run ethernet cables to a desktop mini and NAS I was able to play music from my NAS, with the above connectivity till about Sept/Oct 2022, when a windows 11 update caused the NAS to disappear.  This has now been fixed and I'm once again able to see my ancient 2010 Buffalo Linkstation Live (LS-CHL-V2 series) NAS.  Advanced sharing settings and SMB settings under windows features have all been checked by Sonos and all look fine and I’ve also posted screen grabs below. When I try and add my NAS share in the S1 Controller I get the following error:S1 -> Manage tab -> Music Library Settings -> Add -> Networked device -> Browse and select NAS and share from Network tab -> OK -&g

Is anyone else unable to play BBC radio via Alexa assistant on their Sonos speakers? It keeps asking me to link my BBC sounds account and I've tried disabling and enabling it again and again and no improvement. 

Just tried to use Trueplay Tuning on my Arc system and I got the message regarding it is not yet supported on this iPhone. I have the iPhone 14 Pro. I assume a software update will be coming soon for Sonos similar to what happened with the iPhone 12.  Less of a question and more of a PSA