Talk Sonos Products

My content (movies, TV shows etc.) is on a wired network and my wifi is on another network.  If I buy the surrounds or the sub (I have a Beam Gen 2 coming), will this setup work properly so I can get the full experience of the Sonos system?  BTW, I have a Samsung Smart TV with ATMOS that will be served through the eARC port on the TV and my Android phone will be on the same network as the Sonos speakers.

My Sonos Roam is 14 months old and has stopped charging and functioning completely. When sat on the wireless charger no lights turn on. When plugged in to USB-C the orange light comes on, but nothing works. I have tried all the troubleshooting steps (factory reset, charging overnight). According to the support line my only option is to get a 30% off coupon code and buy a new one. Any experience with this. 

Hello All, My set up is an LG C1, beam, Sonos One and a mini-sub.  When playing Dolby atmos quality streams it plays correctly in Dolby atmos. When playing in Hulu or other tv shows it plays digital pcm2.0 stereo as expected in some scenarios. When this occurs I notice my rear speakers during that time play some of the audio well but I hear a faint “whispering” or buzzing while voices are talking or during some of the scenes during older shows, due to the attempt of what I understand as upscaling and just being quieter which is very annoying at times.Is there a setting or option that is better to handle this or am I missing something here?  Or during these shows just lower the tv surround via the app?  If it is lowering the tv surround is there a way to automate this up and down?

Hi guys, I own a Sonos arc from 1 year. Biggest disappointment for me was not to be able to listen the audio from my ps5 in pcm because for some reason it doesn’t work, and the audio sounds so bad and low volume, and I had to switch to Dolby to have a nice sounds. Is this still a issue today 22 October 2022? It’s the problem my LG C1 OLED ? Or is the arc? Do you have the same experience with other tv brand?Thanks.

Hi I had the dreaded Java Script error and while sonos says that it's your phone or router it's not. Apples 2FA blocks the android platform.  If you use another iPad or iPhone and log in, it logs in no problem.  It's 100% not you. It's CrApple 

Hi,I’m remodeling my house  down to the studs.  I’m planning on doing in ceiling speakers in family room, kitchen, mater bath.  The Sonos in ceilings are too expensive so I was going to do non-sonos in ceiling connected to Sonos Amps.  We entertain a lot so I want to be able to have music on in the living room, kitchen, family room and backyard, but I want to be able to control which is on when and sound levels to each speaker set.Can you pls advise on what I what I think I should buy?Family room w large tv (this will be the “media room”: I was thinking sound bar and in ceiling dumb speakers.  Can I connect the Arc to dumb in ceiling speakers?  do I need an Amp for that?  will there be any audio lag?I think the Arc surround package might be a better way to go, esthetically, I’m not keen on having exposed speakers in the corners of the room.Living room w Samsung Frame 55”This will be the room I’m sure I’ll watch weekend sports while the kids are in the family room watching Disney+.  thi

Accoring to my system overview the Sub is gen2. But the production date on the serial number is 1503. So how to tell if it is gen1 or gen2? Also the ring around the middle is more silver and also the Sonos letters are more silver. When I look at gen2 these are more black.

Hi,I’m remodeling my house and most of it is down to the studs.  I’m looking to do Sonos for the house, I was planning on doing in ceiling speakers in family room, kitchen, mater bath.  The Sonos in ceilings are too expensive so I was going to do dumb in ceiling speakers to Sonos Amps.  We entertain a lot so I want to be able to have music on in the living room, kitchen, family room and backyard, but I want to be able to control which is on when and sound levels to each speaker set.Can you pls advise on what I’m thinking?Family room w large tv (this will be the “media room”: I was thinking sound bar and in ceiling dumb speakers.  Can I connect the Arc to dumb in ceiling speakers?  do I need an Amp for that?  will there be any audio lag?I think the Arc surround package might be a better way to go, esthetically, I’m not keen on having exposed speakers in the corners of the room.Living room w Samsung Frame 55”This will be the room I’m sure I’ll have to watch weekend sports while the kids

Hi, I see interference with sonos speakers after getting sky q is not unique. Have had sonos phone chats but problem repeats periodically.  Would a sonos boost be guaranteed fix to problem /Thanks.

https://www.mountson.co.uk/products/p/premium-floor-stand-for-sonos-five-and-play5

I don’t see much info here on room size and sound proofing for Sonos. I’m sure I’ve mentioned this here before. Our audio/video room is approximately 30’x20’. The floor is ceramic tile. I have all of my audio (stereo) & video set up on the back wall which pretty much takes up most of the 20’ side. My Sonos 5.1 (Ones/PlayBase/Sub) is included. I have new Sonos Fives coming this week. They will replace my Ones for surrounds. The Sonos sounds good with the Ones but I’m expecting the Fives to sound much more than the Ones. Right now my 5.1 isn’t true 5.1 as the Ones are alongside my Sony Bravia 75” tv so they are facing forward. I want to put the Fives on the sides of my sofa. I don’t have floor stands for the Fives yet. They will be facing forward until I can purchase Flexson stands. I feel the room size is perfect for watching tv and listening to audio. Can I make the sound better by place my Sub on a rubber mat or carpet square? Also if I add a rug underneath the coffee table would

I just ordered a pair of Fives. They should be arriving sometime next week. I’m excited about my newest Sonos purchase. I told myself I was done with my Sonos setup before 2020. I guess I lied. They will be replacing my Sonos Ones in the TV room which is in 5.1 with Sub/PlayBase. Do I need to be worried about my PlayBase being outdated anytime soon. Will the Fives make a perfect fit with the PlayBase and Sub? 

All of a sudden my old Playbar has stopped working with DTS encoded Blu-rays. It works fine with Dolby encoded discs and standard TV/streaming outputs but for DTS discs all I get is silence. It has worked perfectly well for years and I haven't changed any settings because I'm on the S1 app. As a test I disconnected the Playbar and everything works fine through the internal TV speakers. I'd be grateful for any suggestions that might help resolve this.

Hello! I’ve moved into a house where there are speakers in ceilings in every room (8 rooms) going back to one control which is currently a CD player. I’d like to upgrade to a Sonos to control each room separately. What would be the best way to do this?

More for management of Sonos vs. a conversation. I ordered 5 AMPs, three in late June, two in late August. No communication on any status until I called in early October. I was told all five would ship 10/18, but only the 2 ordered in August actually shipped. The June order is now expected to ship 11/18. Called Sonos again (no proactive update) and they said there was an issue with orders from June and July and those were skipped.Note to those with outstanding orders, it appears you have to call about items to get them shipped otherwise you may never get moved up the list. Also, products in demand ship monthly.Notes to management of Sonos, 1) you need to communicate, even automated communications are better then nothing, 2) if a product really is in short supply it would be wise to ensure you are working the oldest orders first, 3) ease up on the marketing emails if you can’t supply product, I get several a week, and 4) treating customer like this over time can erode the loyal base you

How do I reset Sonos Boost

When will boomplay be included in Sonos?

Hi, I have two play 1 speakers I use in stereo and use Spotify. However I have came across tidal hifi service and have used this recently. I paying for hifi which I believe is cd quality. I use the tidal app directly to play onto Sonos. Will my old speakers support cd quality? Thanks

Please enable Google casting - in particular for YTmusic.The Sonos app is not good enough for this - most features from the YTmusic-app are missing. 

Hi,I have set up my Sonos Arc and set up ran smoothly, however when I switch TV or Music off, the Sonos Ark disappear of the app and I need to reboot the ARC to be visible on the APP again, if TV or music is on it seems fine only when we switch TV off and switch on later does it disappear. Please advise if someone has similar problem and how to resolve. Thank you  

I am renovating my forever home and will have one room for the kitchen, dining area and living room. It is 20 x 28 feet inside. The end with the kitchen cabinets, a large island and the dining table is not a good place for the regular speakers with no good place to set them. I had hoped to install a couple ceiling speakers using an Amp to power them. I would also like to use a couple ceiling speakers in the living room (the opposite half of the space) and would like to power them all with one Amp. Is it possible to both adjust the volume of these two sets of speakers separately, as well as adjust the balance on each set?If there is any way possible to do this please let me know. If there is an alternate way to set them up still allowing the use of the S2 app to control them, it would be ideal. I am wondering if I could use something separate to achieve what I am trying to do as well.Trying to not buy two Amps to achieve this. I would otherwise likely use one Amp in the kitchen/dining e

I’m looking for some advice.  I have a turntable connecting (line-in) to a Sonos Five.  Now I want to add other speakers (Beam, Symfonisk) to the room. However, I don’t see any options in the app to add any further speakers.  Is there a trick to adding my other speakers?

After all the bitching about the 14.12 update, myself included I think a thank you is in order for fixing this issue with the 14.18 update. I know a lot of comments are going to be about that this should not have happened in the first place, and I somewhat agree but I have to give credit for the latest update because I think my system sounds better than ever before now. Really balanced and even the surrounds are way more pronounced. You don’t have to agree but this is just my opinion. So Thank you Sonos!

Lately I’ve been having issues when I use AirPlay2 on my Move with Play1’s. I have my paired Play1’s in the garage and when I bring Move to the garage to play alongside my Play1’s they play together fine until I sync AirPlay2 to the Move. Music will play on Move/Play1’s for a little while and then the Move will drop out or the Play1’s will drop out for 10+seconds and come back on or both will drop out. Sometimes one or the other will drop indefinitely. I have to go through my Sonos2 app to retry connecting AirPlay2 back to Move. I’ve tried changing my Boost setting 1/6/11 and still does the same thing. This gets annoying so I’ll go back to playing Spotify or music library. I haven’t done a diagnostic check yet. Thanks.

So i have an older Sonos One that i use along with Alexa for mostly playing music via Spotify.Im considering the upcoming deal at Costco on the Sonos Beam 2 and Sonos One SL 2 pack. Ill most likely grab a Sonos sub Mini with my 15% off upgrade coupon after.So i mostly watch streamed content of which much is non 4K and a mix of 2.1 and 5.1 audio. TV is an LG 55” with ARC input (no eARC) but does have Optical Out. Living Room is open concept into Dining Room and Kitchen. L shaped basically with the viewing area measuring around 8’ x 13’. Entire living room is 13’x19’, Dining Room adds another 8’x11’ which then opens to the kitchen which measures 11’x12’ approximately.So the existing Sonos One sits in the dining room and my plan was to leave it there.The Beam 2 would sit under my TV and id most likely get a wall mount for one of the One SL’s and a stand for the other. Sub would go alongside the TV stand.Onto my questions: Are my choices adequate for the room size?Will i be able to use my