I recently installed a pair of Sonos One speakers. They keep disconnecting. I spoke to Sonos tech support, who ran a diagnostic and said that the problem was that my two routers have similar names (one name is “…..”, and the other is “…..-5G”. He advised me to change the name of the router and/or call the internet service provider. This all seems more trouble than it’s worth for setting up two small speakers and will likely just return them and go with a different system, but wonder if there are any simple solutions.
Best answer by John BView original