Skip to main content
Answered

Sky Stream/Puck

  • December 18, 2022
  • 1 reply
  • 761 views
Y

Hi.

Does anyone have sound issues with the new Sky Stream/Puck and Sonos Arc? I am experiencing the sound dropping for a split second on a regular basis. Sometimes it drops completely and is only resolved by either changing channel or going into standby.  

Best answer by Corry P

Hi @Yorkiecherry 

Thanks for your post!

I recommend you unplug your TV from power for at least 2 minutes. This simple step solves most instances of regular, short, TV audio drop outs. It forces the TV software to reboot in a way that standby does not achieve, and the 2 minutes is to ensure the large power supply capacitor is fully drained.

I hope this helps.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • 9135 replies
  • Answer
  • December 19, 2022

Hi @Yorkiecherry 

Thanks for your post!

I recommend you unplug your TV from power for at least 2 minutes. This simple step solves most instances of regular, short, TV audio drop outs. It forces the TV software to reboot in a way that standby does not achieve, and the 2 minutes is to ensure the large power supply capacitor is fully drained.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Terms & ConditionsCookie settingsAccessibility statement