Talk Sonos Products

My Sonos S1 goes offline a lot. Even when wifi still working fine.  But the worst thing about it is that if I’m listening to an audio file on Audible, for instance, when Sonos goes back online the book goes all the way back to the very BEGINNING of the book. It’s infuriating. Especially as there is no way to know where you were which makes you manually search for it.  Anyone else experienced this before? Thank you so much in advance! kind regards,  

 I have in ceiling wiring in Kitchen (marked in Yellow) . Red is the TV. Green dots are the in wall wiring ( I do not have to us if not needed)All the wiring is dropped in my media room upstairs. For TV, I have 2 ethernet cables. One for internet and another goes to the media room. I think it is to have a HDMI over Cat6 (or so I think)Can I get a Sonos Arc for the TV. And a Sonos Amp for the in ceiling speakers in the kitchen and play the same sound from the TV in the kitchen (Not as surround rear but as 2 stereo speakers)? The idea is to watch TV and dont have to raise the volume too high to be able to hear in the kitchen. Would there be any lag? How can I connect the AMP to the TV? Will the AMP connect to Sonos Arc? What is the good set up for what I am trying to accomplish?

Hi ! I do have Sonos PlayBar under my tely , and i woul like to buy Sonos ARC , the point is that my Play bar mounted to my wall with Sonos wall mount ! And there is a holes already ! Any crossovers exist to Arc bar ? 

Hi,I am having a setup of multiple sonos speakers (livingroom: arc with sub and two ones, bathroom: one, bedroom: two symfonisk, outdoor: move, ...) Everything was fully functional regarding spotify until one month ago.Now super weird behavior - livingroom, mancave etc works super well with spotify both via spotify app on my phone as well as via sonos app Selected rooms / speakers do not connect at all to spotify If I group speakers and start with the ones working e.g. livingroom and connect them to spotify and then linking in the non working speakers step by step - they all playNo change in router software, router rebooted, hard resetted speakers, setup system completely new, wired and wireless, carried the speakers around in my flat in case of wifi coverage - it seems that some speakers are just completely broken regarding spotify, others functioning.Btw - broken speakers can play anything else via the network (from internal server, from tune-in etc.)Any ideas? Thanks

How do I clear all the paused stations on each player?I was woken in the night by one speaker suddenly deciding to un pause.

Since I switched to Windows 11 I can't add folders to my music Library settins. I'm trying to add a music folder that's on my internal hardrive and I keep getting the message "Sonos was unable to add the music folder, Reason: The computer "DELLPC" refused to let Sonos connect to it.

Hello,New to Sonos. I have a pair of One SLs being delivered this week, an Arc on order and an S3 sub sitting here still in the box. I plan on using the SLs as a stereo pair in my office strictly for music.  When streaming high resolution music from the Sonos app via one of the music services, (Qobuz, Apple Music, etc.) does Sonos provide you with the audio format details such as the bit rate, sampling rate, etc. or does it simply just indicate HD or something along those lines?  Thank you. 

Hello,Can you tell me if in this configuration I will be able to have sound in Dolby Atmos formatSamsung Qe55q7f (2018) ( 1 hdmi arc)Sonos Beam Gen 2Netfilx Premium UltraHDAccording to research I see a lot of problems and I'm a little lost.Thanks in advance for the help and answers.Thierry 

Are them compatible?

I accidentally hijacked a Sonos Move in the home of a relative, who lives in another city. I played music on her Move when I visited and was connected to her WiFi. Now when I got home and tried to play Spotify music on my own Move, the music comes from her speaker. This is spooky. I renamed my own Move and now I can choose which Move, in which city, to play music on. We are all on S2. Is this a bug or a feature? Is this a Sonos or Spotify problem?

Can you please help me? This room is 33 ft long. Usually while listening to music, we sit in the blue chairs. I have two 5s on either side of the credenza and a sub woofer next to the right speaker. The music doesn’t have the sound I thought it would. Do I have them placed too close together? Can I put them on either side of the room, that means they would be 30 ft apart. Do I need 2 more 5s?

Can more than one Sonos roam be paired via Bluetooth? 

Hi,  So this is what I’ve got… 1st gen Apple tv4k sony bravia 43xf7596with standard arc (not eArc), HDCP2.3(for HDMI™1/2/3/4), Dolby™ Digital, Dolby™ Digital Plus, Dolby™ Pulse A Sonos beam gen 2 sound bar (supports arc, eArc, etc) My Apple settings for audio format allows me to choose EITHER auto or 5.1 (followed by a warning that I may get poor sound) if I play sound through the Netflix app on my virgin media box, I get DD atmos etc shown on my Sonos sound bar output. Great! if I play the same sound through the Netflix app (or play any other video) via the Apple TV 4K box, I just get PCM 2.0. On my sono app.  No surround sound.  Just pcm. So, in layman’s terms, how can I get surround sound (or better) from my Apple TV box through my beam sound bar? I’ve read countless articles, hearing about eArc, buying an arc to eArc converter, updating to gen 2&3 ATV, switching ATV format to just 5.1 despite the warning…. I’m lost… what should I really do? would a newer gen Apple TV help?  Ple

We pay EXTRA to mount the ARC on the wall and it looks ridiculous when seated. More importantly, not knowing I’d see them, I measured its height from the table to insure the Arc would be centered between the TV and fireplace and because the feet add height, it was NOT centered! Being a type A person, I removed, filled all the holes and had re-drill and remount. This isn’t right.  

I bought my sonos about 5 years ago.  I have a playbar and a sub.  I would like the easiest way to create surround sound using my existing equipment. Thanks!

Hi all,I’ve had an email saying you can get 20% on the SONOS website. When I select the item I’m after, Sonos Stands for ONE, ONE SL and PLAY:1 white, and add it to my basket when I go to pay it reverts the price back to full price and not the discounted price. Is anyone else experiencing this? I’ve tried to contact/get hold of Customer Services however, I’ve not been successful as the email address I have keeps coming back as not in use.Any help is appreciated.

Hi everyone.  I have a sono beam 2 hooked up to my LG C1.  For 5.1 sound from netflix and my cable box, the sonos app would use to say the sound coming in is Dolby Digital Plus 5.1.  Now when I go to my sonos app, it says Dolby Multichannel PCM 5.1.I notice Dolby Atmos now it says Dolby Atmos while it use to say Dolby Atmos (DD+).Dolby Output from the TV is set to AutoIf I change to Passthrough, then it changes back to Dolby Digital but I never had to do that before.I was wondering what happened or what has changed?  I don't think I changed any sound settings recently.  I did update to the new firmware, but not sure if that caused this issue.I guess I am wondering how do I change it back to Dolby Digital Plus 5.1 without putting it to passthrough?Also, which is better?  Dolby Digital Plus 5.1 or Dolby Multichannel PCM 5.1?  Which Atmos is better?Thanks

I still don’t understand why the standard Deezer feature rich experience is not available inside the Sonos application. Sonos just does not want to make any improvements here and it would significantly improve my user experience. I was thinking of getting a 2nd Roam but if I want both stereo and missing options in Deezer’s native environment, I can’t do it because Roam wont support bluetooth sterio pairing and the Sonos environment won’t support the full Deezer experience. Disappointing.  

Hii know there have been some posts and discussions about connecting B&O speakers to TV via Sonos Port.  I am looking for a simpler just strictly connecting Port to B&O Beolab 6000 speakers.   And I can stream music from my phone to play on Port and my existing Arc.  what cables do I need and what’s the easiest/simplest setup? TIA!  

Hello. I have been having an issue with my Connect:Amp for awhile now. Every time I turn up the volume to about 65% it mutes and a white flashes on the amp. I have it wired to two pairs of Yamaha outdoor speakers with 130 watt peak power handling. One pair is located outside at my patio and the other pair is installed in my garage. To independently control the volume of the two locations I installed a Russound impedance matching volume control for each pair of speakers. I am thinking that the volume controls are what is causing the issue but not sure how to determine that for sure. Any help is appreciated. 

HI -I’d like to use my Sonos Moves as a small PA system for gathering. So someone would be using a separate microphone and the idea is for the Moves to amplify it.  Is this possible? Ideally I could use both (via airplay?) but i’d settle for just one (bluetooth).  BTW, Sonos, how about supporting stereo pairing over bluetooth like some other vendors do?? 

Hi folks,Anyone know why I lose all sound from arc/sub/play ones when I unpause the tv? It returns if I turn the tv off and on. My tv is Sony a9 and using virgin box. The sound is awesome so I must have it all wired correctly!!Thanks!

Buongiorno, ho una domanda da porvi. Possiedo un arc un sub e 2 play 1, se comperassi altri due play 1 come canali anteriori è possibile creare home teather 5.1? Grazie 

It’s 2022. It would be just an excellent experience to have a widget to add to support toggling volumes without needing to open the app. While I know there’s third party solutions I trust Sonos with both support and privacy. With Apple’s OS fully unified from mac to iPhone, it would be just a cherry on top for the Sonos ecosystem and help my older family easily interact with the speakers. 

I am currently creating a home theatre setup in a family room that measures 18’x12’. I do not have the ability to install recessed wall speakers, and I do not wish to hang speakers off the wall. Can I use 4 ceiling Sonance speakers to be my front L+R and rear L+R, along with a sub and Arc for my centre channel? I am planning on hooking up the system to my television via the Arc.