Talk Sonos Products

Hi,Does anyone know exactly what audio quality is played when streaming from Apple Music? I know it isn’t lossless (24-bit) but is it 16-bit? Also, any difference streaming via S2 app vs AirPlay? S2 app seems better to me but that might not be real. Thanks!

Hi,I’m aware Apple Music streams via S2 app at 256kps AAC at 16-bit, 44.1kHz (and slightly lower quality via AirPlay).   Does anyone know these specs for Amazon music via S2 app when it says ‘HD’ (not ‘UHD’)?  Thanks! 🙏

Hi,  I have a Symfonisk bookshelf Gen 1 and want to buy a Gen 2 to create a stereo system. Will I be able to pair them? Kind regards,Rainer

Hi,Hopefully you can help me with a couple of questions:Would I be able to connect a Technics SA-C600 Network Streaming Receiver with CD Player to my Sonos system and if so I be able to use this for my turntable (Essential Pro-Ject turnable ,don’t think this turntable has a preamp)? And what Sonos equipment would I need to connect the Technics unit, would it be a Sonos Port?Thanks Kevin 

I have a preamp. Put in a Sonos Amp connected to two Sonos 5s for surrounds. I have a RCA out for a 2nd sub and want to connect the Sonos Sub to it. I had hoped the Amps sub connect was an in, it is not. Anyone have any ideas on how to connect a sub out to an Amp or Port to get it to the Sub

Hi team,I looked for it but topics are closed and would not answer my point.So I connected an LG Oled 4K audio out (headphones) to the Line in of my Sonos 5 Gen 2. In the app it shows like it is playing (equalizer moving) but I don’t get any sound from the Sonos 5. I checked volume levels, it seems fine. I unplugged couple times still the same. TV is an LG OLEDE955PLA.Your help welcome ;-)

Just wanted to share a solution. Had problems regarding the sync between my Sonos Connect, connected with a Beoplay A9, and my other Sonos (arc, Sonas SL). The sound on the A9 came out 1-2 sec later then from the rest. The solution: Open the Bang & Olufsen app Tap the "Settings" icon in the upper-right corner Tap: Settings Tap "Products" Tap your Beoplay A9 4th Gen Tap "Configure" Tap "Sound" Select Line-in and tick "Disable Delay" Note: If the delay is disabled, you cannot distribute sound from the Line-in input in a Beolink Multiroom setup.Everything went in perfect sync after that.

Mon sonos move se met en veille et impossible de le rallumer. La seule méthode que j'ai trouvé est d'attendre que la batterie se vide et en suite de rallumer le move. Quelle solution pour sortir de la veille ?

bonjour,S1 version : 11.6.1Ce matin, mon système Sonos (S1) me demande de me “connecter pour accéder à plus caractéristiques”Quelque soit le compte et les mots de passe, pas moyen d’accéder à Sonos. Est-ce que quelqu’un a déjà eu ce problème ?En vous remerciant par avance

Does anyone know if there is a Bluetooth CD player that would be compatible with the Sonos beam? Thank you for any information you can give.

Hi, I have an older Sonos Connect that I have used for years to integrate my home audio AV receiver into the Sonos ecosystem so I can enjoy audio through my primary home theatre system. I have the Sonos Connect plugged into CD-R input on my Yamaha receiver. It all works well when I am using a streaming service like Pandora or Amazon Music. What I can’t figure out is how to integrate my CD player from the home theater system into the Sonos ecosystem. If I were to plug the Connect into the back of the CD player (which I actually cannot since this is occupied via line out to the receiver) I would lose the receiver’s usage as the primary sound source for this area.  I know I am missing something here. Am I running a line out from the Connect to something? Thanks in advice for any suggestions. Regards, Michael

I have previously just used Amazon Prime to stream music. Usually from their playlists. Good selection of current music, and effectively free as had Prime for deliveries. With the recent “upgrade” it is no longer a viable service. So what do people recommend for streaming? I’ll be a low volume user, and don’t need the HD type of service. Just need something I can play current music, see what is coming next, and skip songs I don’t like!I am thinking Apple Music, Deezer or Spotify, but there may be better. Won’t “upgrade” Amazon out of principle. They ruined a perfectly good service, presumably to make more money, and it not as if the company is struggling! Don’t know if it matters, but I am UK based.

I have  two ONEs (Gen 1), a Connect:Amp (Gen 2) and a BEAM (Gen 1) and am looking toward developing my Sonos system. If I buy “new” then I can get a 15% discount on each of my existing items and still continue to use these items along with any new Sonos speakers purchased. This discount is not available if one buys refurbished Sonos equipment, but the refurbished equipment is considerably cheaper than buying new.I am thinking of buying two FIVES.If I bought refurbished speakers then am I right in assuming the Sonos upgrade discount would not be offered if I wanted later on to upgrade my Sonos speakers using the refurbished FIVES against the cost of future new equipment. In other words buying refurbished equipment now would neither give me access to any 15% Sonos upgrade discount on the basis of upgrading my existing equipment and nor would I be able to qualify for a future upgrade discount on the basis of the refurbished items being traded. In other words buying refurbished gets a sort

If I add a Boost to my (S1 SonosNet mesh) system that uses a Bridge: Will the Boost increase signal range so that my CR-200 won’t struggle to find the signal.   If so, how do I use the Boost?  Do I have my system “find” it and then I just plug it in midway between the Bridge and where I use the CR-200?Thanks in advance for your help.

I bought a home with four hardwired outdoor speakers that look to be  infinity Outrigger Junior speakers from best I can tell. They  are wired into a media shelf in the den. The house is 15 years old and I have no idea how old the speakers are.Will one Sonos amp be able to run the speakers. I have looked and could not find anything.I have not bought anything yet, but want to make sure before I do.

Hey there.My Sonos products are set to update overnight. However, all of my Ones sans one can't be used and marked as "updating" in the app. It's been this way all day. According to this page (https://support.sonos.com/en/article/sonos-led-lights) they should be flashing orange and white. They are not.I've rebooted my router and unplugged the faulty Ones and plugged them back in. No avail.Can I just cancel this update? What's going on here?

I recentlly buyed Sonos ARC with SUB and to be honest sound quality can be compared to 150€ home cinema systems. I had before Sony DTR 1080 reciever with DALI SUB and speakers. Comparing to this setup is like day and night. I was expecting much more from SONOS for this amount of money. If there will be no update I’m allready thinking to go to other brand. SONOS please fix this as soon as possible.

Good Morning Sonos Community, We have a number of Sonos devices being installed into a corporate environment - is there any way of having an Admin override on the APP for master control Cheers

Hello, I’m going to put a Sonos solution into the first floor of my house.  It’s essentially open concept and I can’t determine if I should just get a pair of 5’s in the living room area, or split everything up with a bunch of 1’s and a sub (put under couch).  My set up thoughts are outlined in the following image.  Red is 5 placement, Green is the 1 placement. Location of 5’s would be in a built-in bookshelf.   Any recommendations on which route to pursue?  Majority of listening will happen in kitchen and living room.   

Hi! I am interested in buying a Sonos Beam 2 abroad in Australia, as it has much better pricing than what's available locally where I am based. But of course the challenge will be getting it home on the plane. Ideally would handcarry this in it's packaging, but I think it's a little too long for carryon dimensions both boxed or unboxed. I think it should be able to fit in checked baggage for sure unboxed, but of course that eats up a lot of space. Has anyone actually tried transporting a Sonos Beam via plane before?

When I turn my TV on the volume is always on low so nothing can be heard, even if it was previously on loud. I have an Sonos Arc connected to an LG TV. This also happens if the tv is paused for a prolonged time, the sound goes back to a minimum. Any idea how I can fix this?

Hi AllI have a weird issue that has just started, I have three Sonos items, Sonos SL in my office and bedroom, then a sonos port connected to a multiroom system.The three are setup on the app as separate rooms, i could play music through Sonos Radio or Spotify to any individual room, now the issue i have is if i slect the port on its own i get a cannot connect or cannot add to queue error dependant on if it is radio or spotify.If i select either of the other two SL speakers they work fine, I can then add port as an additional source and it also plays….I power cycled the three speakers, Sonos would not then play on anything, I reset my router, uninstalled the apps on my phone, reinstalled the apps still the same.Factory reset the SL speakers and I am now back to the speakers working fine but the port still not working standalone, the port will also not factory reset….i get a flashing amber/ white but not green, it returns to white, I have also disabled the wifi and hardwired the port an

I have a number of devices in my house (Arc, Beam, Amps, Ones,...). Some are in my living room, dining room, TV room, each kid’s rooms, gym, patio,… I would like to limit the ability of kid 1 to connect to device in kid 2’s room (accidental or on purpose). Basically I would like to give my kid 1 access to sonos in their room and TV room. Kid 2 to sonos in their room and TV room. For me and wife I would like unlimited access to all sonos devices including Kid1 and Kid2 room systems. I don’t see this ability in the sonos app. I can’t believe that sonos has not invested some resources in to this feature. How can customers put in a feature request?

I just want to share my frustration with this brand and its complicated products. I mean, I spent hundreds of dollars on a Roam and Move, and the price led me to assume the product would come with the craftsmanship, ease of use, durability, and features that other similar brands come with. Well, my move no longer works. Out of frustration, I opened it up and... Yada Yada Yada. ... My roam works alright when I invest a couple of hours to charging it and sitting staring at it and waiting for the damn light to go from orange then white. But I digress, I was working on my food truck the other day, and I forgot I had it outside. I woke up and rushed outside only to find it exactly where I had left it. No one took it :( I left an expensive ass speaker outside, on a main street,  and no one even wanted it.   

Subject line pretty much sums it up. Trueplay “loses” speaker. They’re all there making noises.  Arc, sub + 2 play:3’s.  i know this subject has been addressed before, but the Sonos ppl shut it down before useful advice appears. (Why do they do that? Just leave it open until the problem is solved.)