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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5142 Topics
Sifuamin
SifuaminContributor I
posted in Speakers
May Update

Is there a timeline of when the actual useful features will be restored?The three most useful features are missing:No Widget No connection to NAS*Very* Slow access . It seems very resource hungry and wants to load lots of background and images - is this necessary?

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G
7 months ago
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SoundBeam50Contributor I
posted in Speakers
Not Getting Audio to Era 100 Speakers from TV

I cannot get audio to my 2 new Era 100 speakers from my LG TV through my existing Beam Gen 2 system.  The Era 100 speakers work fine when I use the Beam to play music using the Apple Music app.

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7 months ago
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cjames11abcContributor I
posted in Speakers
connection

HELP?!  i’m getting zero help from sonos support and on hold for hours when i call. suddenly after the new app, i can’t use my system at all.  i’ve unplugged all speakers, rebooted router --multiple times. all the tips i’ve read in posts, etc.  nothing is working.  i’m really sad and frustrated.what do you suggest?  thank you!

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7 months ago
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Nasty873Contributor I
asked in Speakers
no sound

No sound from my gen3 sub 

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7 months ago
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Lars123Contributor I
asked in Speakers
Problem with the sonos app after update

HiI updated the sonos app on monday and now i cant Connect to My speaker systems. When i try to Connect i Get a message that says *Give sonos access to your local network* when the app directs me to the settings I have Already allowed local network for the Sonos app, but the message won’t go away.have anyone had similar problem or know a way around it??

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7 months ago
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BartbartContributor I
posted in Speakers
Why not radio analogue signal?

I understand Sonos is currently sending the audio signal to speakers as digital signal over IP, before converting it to analogue, right?But why not sending it as analogue radio signal, much like radio, or those old wireless landline phones? This could reduce latency?I'm probably missing something, but just thought it'd be interesting to address this.

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7 months ago
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JonbigsweirContributor I
asked in Speakers
problems with adding play speaker to an existing system

I’ve had a play 1 and 3’for around 10 years now, but lately they keep on loosing connection to the Wi-Fi. They have now dissapesres from the system and not recognised when I try to connect.I’ve also done a factory reset which hasn’t solved the problem.  any suggestions would be appreciated!

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7 months ago
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Jason19Contributor I
asked in Speakers
Lost connection to a few sonos devices since updating the app

Hi anyone know how fix this issue For some reason I've lost connection to 1 of my moves and can't re register it   

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7 months ago
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FairfeedbackerContributor I
posted in Speakers
is here a lawyer who could think of filing a lawsuit for the missing features?

Dear all, I think the easiest way to get rid of the material which does not work to the extend brauche of the now missing feature , is to sell it back to Sonos for the entire price you paid, plus the time you wasted in setting it up etc.is here a lawyer in this community who could think of filing this is the US?thx Marc 

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7 months ago
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Tellis16Contributor I
asked in Speakers
Mini subs cant be found in app after swapping rooms.

i have 2 recently acquired sonos arc's and mini subs to setup in 2 different living rooms. 1st room arc and sub connection no problem. 2nd room arc connected but could not locate sub. I swapped rooms for both subs and now neither can be found by the app. can anyone please help? thanks in advance.

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7 months ago
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Huck51Contributor I
asked in Speakers
trouble connecting sonos one sl

Only one of my 2 one SL will connect when I try to connect the second one it is stuck on getting your Sonos one SL ready

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7 months ago
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Tom312Contributor I
posted in Speakers
App Update is awful

I have 6 Sonos zones through my house with 12 different Sonos products. This latest app update makes me want to throw out all of them. I’m the past, if I’m listening to something on one set of speakers, or a group, and I choose a new song to listen to, the app was smart enough to continue to use those same speakers.  Now every time I choose something new to listen to, it plays it in my Basement first until I can change it. Then it’s super slow to change. Why did you change this behavior? If someone’s listening to music on one set of speakers, just keep using that set of speakers until they choose something else. There’s no reason to always default to the first one in the list of rooms in alphabetical order. 

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7 months ago
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MangobleuContributor I
asked in Speakers
Cant access my system at all anymore

Really struggling with getting my Sonos back and running. im getting a software update issue within the S2. saying an update is required in order for devices to work properly.  But then it also says I’m not the system owner with the product I have had for a couple years.

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7 months ago
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Mikefd06Contributor I
posted in Speakers
Sonos Disconnecting

My Sonos system continuously stops playing music for 10 seconds, then will start back up. I submitted a diagnostic and got this number: Does anyone know what could be happening?  Moderator edit: Diagnostics number removed, but recorded

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Ken_Griffiths
7 months ago
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darrenbrill1985Contributor I
asked in Speakers
connection is * * joke pls help

Hi.this speaker has always been a * to connect to but since this new poxy update its been even more of a * it will not connect at all...pls help or I'm gonna throw this * * in the binModerator Note: Modified in accordance with the Community Code of Conduct.* 

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7 months ago
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Hishside brewContributor I
asked in Speakers
pairing one sl with era 100

I have 4 Sonos SL speakershoe can I add my 2 era 100s to play along side?

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Airgetlam
7 months ago
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SnottersContributor I
posted in Speakers
Right speaker of stereo pair always cutting out

I have an issue which is driving me up the wall - I have a pair of Era 100 speakers which worked perfectly well for the first month of their life but now I experience the right speaker not playing anything for up to 20 seconds if I skip to a new track - both on Tidal Connect and Spotify. Every single damn time. I’ve tried moving the right speaker to a different area with less potential interference (i.e. away from gadgets) but it will always cut out whenever I skip through a song or select a new one.I’ve done a bit of research and I gather that setting up a manual IP address may fix the issue. However, I can find no instructions how to do this, other than posts which say “do this, do that” without actually telling you how.Could any kind soul walk me through this please? I’m on Virgin Media and have a strong broadband speed, although I expect the service provider shouldn’t matter. I just want to know where to find the settings, which ones to click on and how to find the ip address. I do

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7 months ago
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DWRMD1957Contributor II
asked in Speakers
New App. control music from device other than device it was initiated from

New App on all devices. Started music in usual fashion from iPad. Tried to stop music from iPhone also running new app. This was easy with previous app. Do not see the list of devices and combinations currently playing. I see the music I have playing, but the play >  icon is visible as if music is not playing, not the pause/stop || icon. Attempting to deselect speakers playing from that second device gives me a no output selected error message then resumes playing. Is this a bug or have they hidden a once easy and essential platform function?

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7 months ago
Majo133
Majo133Renowned Enthusiast I
posted in Speakers
Bought new ERA 300s and i can't even add them to my system, because the New app crashes

Seriously. Like freaking seriously.  From yesterday, since i’ve updated, i am having ton of issues.  1.) I was unable to remove surrounds and still cannot remove them, even after factory resetting them. I even uninstalled the app, reinstalled it, and still nothing. 2.) TruePlay did not work, but thankfully, the reboot of my phone fixed it. 3.) I bought 2 ERA 300s today, but i am NOT ABLE TO EVEN ADD THEM TO MY SYSTEM. App just simply crashes and thats it. FOR REAL like how can u even release the new app in this state? Did someone even test if basic featurs still work? What the hell am i supposed to do now? I love SONOS, but this is getting under my skin.@Corry P    

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7 months ago
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Enty64Contributor I
asked in Speakers
Play:3 and connect:amp not recognised

Helloi have two play:3 and two connect:amp non of which are recognised by the app. I have done factory resets and connected by Ethernet etc but the app doesn’t see them.i also have a move and a roam which are ok, so it seems to me as though the age of the products has something to do with it.please advise.

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7 months ago
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TreyB3Contributor I
asked in Speakers
factory reset on pair of Sonos One (Gen 2)

I moved my pair of speakers from one house to another so to add them to my existing system. As they were set up previously the app says I need to do a factory reset. I have tried to do this multiple times with no luck. Why can’t I get the factory reset to work?

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7 months ago
poindexter5221
poindexter5221Contributor I
asked in Speakers
2019 Play:1 software update

I have two Play:1 speakers that I haven’t used since 2019. Is there a way to update the software/firmware for these speakers?

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poindexter5221
7 months ago
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KopparpungContributor I
posted in Speakers
Problems after new update

Have not been able to use my Beam at all after last update. After a factory reset I was able to connect but the system demanded an update and it told me to log in using a system account. I only have one account created. Getting very frustrated after having to spend countless hours on this. Did a factory reset again but am not able to connect at all

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J
7 months ago
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MHFortechContributor I
asked in Speakers
Zone dropout when playing grouped

when i have multiple devices grouped several of them will drop in and out on a regular basis.  Worst offender is the Play5

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7 months ago
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MW72Contributor I
asked in Speakers
the sonos app update

All my speakers will not connect anymore.My speakers will not be added to my account.Why?

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7 months ago
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