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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

4,846 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4846 Topics

Recently active

Most replies Most views Newest first

Doogle23Contributor I

asked in Speakers

sub flashes green but after a reset, its not connecting again

Help, sub was unplugged, plugged back in and now showing up as Sub2 but not connecting

3214

8 months ago

Lenny727Contributor I

asked in Speakers

Era 300 poor signal

I have recently purchased a pair of Era300 speakers however the connection to wifi is extremely unstable and i keep getting signal drops. i dont belive it is my wifi as i am able to use other devices with no loss of signal. Can anyone suggest what the problem is as i have tried resetting it several times and its too late to return for a refund. i use as s23ultra phone which has the sonos app on it.

813

8 months ago

beynymLocal Superstar

posted in Speakers

Era 100 without wireless Sonosnet is a mistake

The only way to get Era 100 on Sonosnet is by using the Sonos Combo Adapter. Without it Era 100 is relying on my home wifi to connect. My wifi isn't as stable as it should be, therefor my Era 100 is suffering from the occasional dropouts. That's saddening. Ever since I've been using Sonosnet in combination with fixed IP addresses in my router I haven't had any dropouts. That's since about 10 years!I think it's a grave mistake Sonos eliminated the Sonosnet wireless option from Era 100. I'd like it reintroduced very much.

242110

8 months ago

anders_petersonContributor I

posted in Speakers

IKEA Symfonisk with Apple Airplay disconnects and then speaker unavailable

Hi,When I connect to my IKEA Symfonisk speaker via Airplay from my MacBook Air it only works for a few seconds (maybe minutes). After that the sound switches over to the computer’s internal speakers and the Symfonisk is totally “broken”. Can’t reconnect to it in anyway. The phone app also stopped working. The only thing I can do is to unplug the power and restart. If I try again, I get the same problem…I did find some old post with a similar problem description. There they discussed wifi channel interference/problems - really? How could a product like this (totally wifi dependent) be this sensitive to something like that. /Anders

3177

8 months ago

BOL74Avid Contributor I

posted in Speakers

Era 100/Ikea Symf. Lamp

Hello all Good People🫶 This is just a shoot in the dark…i have just bought two Ikea Symfonisk Lamps.(Gen 2 red.anm) Been listen to it for a couple of days now. I got it on my bedside-table in my bedroom at grannys place. The other one is in grannys livingroom….anyway.I feel like the Ikea Symf.Lamp got like Era 100 signature to it in sound. Do they have the same drivers inside perhaps? Anyone been dismantle them? Like doing some surgery… Personally i have not been thinking of doing so not to break warrenty.Be Well🙏

3012

8 months ago

unhappynewuserContributor I

asked in Speakers

I just setup my new Sonos Arc, Why is it worse than my playbar

I’ve had the sonos playbar for years, and i decided to “upgrade it”…. how is it possible it sounds noticeably worse.. very poor bass response, and i need to raise the volume significantly higher for the same desirable sound level in the room…. have others felt this level of disappointment? is it just assumed you need to have a subwoofer? when i didn’t need one before?

4496

8 months ago

PurrjsContributor I

asked in Speakers

Why are my speakers suddenly dropping from my Connect / SONOS App?

I have to continually reset my connect and various speakers to pull them back into the App. This just recently became a problem, I feel ever time I open the App different speakers are missing. Re-adding the missing speakers to the app is not easy, in some cases it takes several tries. I’ve been a SONOS customer for 10+yrs with the same equipment, and I never had this issue until recently (past 12 months). Wifi in the house is solid, when the speakers are connected I never have an issue with the music cutting out. All other Wifi devices in the home is working as expected.

722

8 months ago

Mark DixContributor I

asked in Speakers

Adding a Play 3 to existing setup running S2, getting error 9

I’m currently trying to add a play 3 to my existing home system, Current system is a combination of Play1s and play3s all running on S2.when I add this new Play 3 I get to the point where it has been added to my network and software says it needs to update my new speaker, it starts and then stops, giving an error code 9, incompatible speaker.I have tried multiple factory resets and taken the speaker back to S1 using the S2 app, the result is always the same, Error code 9Has anyone else experience this?

1675

8 months ago

SorinRIContributor I

asked in Speakers

Sonos Sub Mini assembly defect.

Hello I recently purchased a Sonos Sub Mini. To my surprise I discovered an assembly defect. I still have a Beam 2 and two one SLs so I'm used to the quality of Sonos. Please tell me if this "defect" can affect the subwoofer in the future. Dust can get in, the hearing quality can decrease, warranty problems, etc. I tried to press on the swelling, but it returns in the same position. The seller offered me a 10% discount, but I don't know if it's worth it because it looks worse than a resealed one.

832

8 months ago

Fragments OfAvid Contributor I

asked in Speakers

Sub Mini configuration

Hello Everybody,I have just purchased a Sub Mini, this one is linked with two Era 100.I use these devices only for music, for you what is the best configuration ? Loudness on or loudness off ? What is the volume of your Sub Mini ?At this point, I have put the loudness to off and the volume of the Sub Mini is 14 and all of these devices has a Trueplay.Thank you forward for your feedback.Kind regards.

4954

8 months ago

PurrjsContributor I

asked in Speakers

I have to continually reset my connect and speakers to pull in missing rooms

1151

8 months ago

OzankoyContributor I

asked in Speakers

Same house, different routers

Hello there,I have a Sonos One and a Sonos SL connected to the router downstairs and all is super there.i purchased another Sonos SL for the bedroom which operates on a different router. I connected and it worked but as soon as the email connection drops (happens fairly regularly) or a power cut this Sonos needs resetting. It just doesn’t seem happy to be on a different router. I try to control from my iPhone but sometimes it shows the speaker, sometimes not. I have factory reset to get it to work but just not happy. There must be an easier way. Do I need another piece of kit or a different Sonos?

691

8 months ago

IPJAvid Contributor I

asked in Speakers

My sonos network doesn't work any more

Only one of my speakers works at a time now.I have had seven or eight Sonos speakers for ten years or more but now they do not work (all have been upgraded to Sonos 2).I am very technical and three days on I have tried all the obvious solutions, eg resetting each device, rebooting everything, reconfiguring subnet, removing mesh network, but it seems that these speakers are just expensive bricks now. Anyone else experienced this or have any ideas ?A mate suggested that Sonos cannot cope with the two wavebands on WiFi and this was the problem. The only causality I by have is that I switched from iPhone to Pixel and that's when my problems started.This is mad....

59862

8 months ago

NormandreaContributor I

posted in Speakers

Ma connection au resseau

J’ai changé le nom et le code de mon réseau WIFI MAIS mon réseau reste toujours avec le même opérateur ET je n’arrive plus à connecter mon enceinte/lampe bloetooth

211

8 months ago

Jammers79Contributor I

asked in Speakers

Random Audio Drop Outs

I know these topics are throughout the forums but I figured I’d start my own to separate from others and finally submit my own logs.I submitted my logs (ID: 873786225)My current setup consists of a mix of older S1 gear and new using both the apps S1 and S2, these are all WM1 (wireless) and none are hardwired in and all within the coverage of two Unifi APs. S1:3x Sonos Connects (ZP 90)S2:1x Play 5 (Gen 2) 1x Play 1 (Gen 1) 2x Era 100 1x Connect Amp (ZP120)Tried & Tested:I have tried hard wiring in a few of these devices and had the same issue, so I put them all back to being on wireless rather than creating a SonosNet wifi network which may clash. I have also tried static IPs via MAC in the Unifi Gateway outside of my set DHCP range, no change. Rebooted all the Sonos boxes, Gateways, any/all my networking hardware. (I’ve had a full house power-cut a week ago so that nuked the entire house for a full reset)Typically what happens is the music can be playing for a long time via Spotify

2095

8 months ago

LiamLucasContributor I

asked in Speakers

Sonos speakers dropping connection – help needed!

I'm running into a bit of a snag with my Sonos setup lately. It seems like some of my speakers are playing hide and seek with the connection – they keep dropping out on me! 😅 I've gone through the usual troubleshooting routine: rebooting, checking for updates, but no luck so far. Has anyone else had this happen? If you've got any tricks up your sleeve for fixing it, I'd be super grateful for the assist! Thanks a ton! 🙏

25142

8 months ago

ScanTheManContributor I

asked in Speakers

making a stereo pairing between my Play 1 & One SL

I have these two speakers on the same network but cannot seem to make a stereo pairing with them.... both are switched on. What's happening?

2707

8 months ago

george.maliarakisContributor I

asked in Speakers

Does Beam Gen 1 work with Sub Mini?

3143

8 months ago

A.Low83Contributor I

asked in Speakers

One sl like as pc speakers

Hi I would like to use my pair of one sl speakers as pc speakers. What should I do?

SPullenContributor I

How do I change the WiFi signal my Sonos is connected to? I can see in settings what it is connected to, but can't see how to change it, or search for an alternative? Thanks

681

8 months ago

heovangContributor I

asked in Speakers

How to connect B&O Beocenter 2300 to 2 x Sonos Five ?

Hi all Can you please advise me on how to connect the Beocenter 2300 so that the output sound is via the 2 x Sonos Five set up as stereo pair?Thank you in advance

1566

8 months ago

DenzeriniContributor I

posted in Speakers

The advantages of two Sonos subs versus one?

Does it really make a significant enough difference to add a second Sonos sub instead of just having a single sub? I’ve heard conflicting comments from hi-fi oriented friends posting here to get the viewpoint of those most experienced.

510514

8 months ago

Markie999Contributor II

asked in Speakers

era 100

I have 2x one’s, beam (gen 1) and a move (gen1) can I group ( not pair ) a Era 100also would a connect (gen 2) improve my sound quality?

786

8 months ago

jacopo22226Contributor I

posted in Speakers

Problema di connettività Symfonisk

Ciao Community! Sono un grande amante di Sonos. Nel mio ufficio abbiamo diversi Sonos One, così come nei nostri store. Da circa un annetto, ho acquistato Sonos Simfonisk, in collaborazione con IKEA. Di recente, circa 3 mesi fa, mi sono trasferito. Ho una connessione 200 mega con Vodafone di FTTC. Da quando mi sono spostato, Sonos continua a perdere la connessione dopo 4/5 canzoni che vengono riprodotte. All’inizio lo faceva qualche volta, mentre ora sistematicamente. Puntualmente, all’incirca dopo mezz’ora di ascolto, perde la connessione. A quel punto, sono costretto ad entrare nell’app Sonos e a reimpostare la comunicazione tra lo speaker e il Wi-Fi - e la mia esperienza di ascolto ne risente notevolmente. C’è qualche modo per sistemare la problematica? Grazie in anticipo, JacopoUn grande appassionato amatoriale di musica

591

8 months ago

stephbhctContributor I

posted in Speakers

Repair/Réparation Sonos site isonatec.com

Bonjour. Est-ce que quelqu’un est déjà passé par le site isonatec.com pour faire réparer un produit sonos ? Merci de vos avis.Hello. Has anyone already use the website isonatec.com to repair a sonos speaker ? Thanks for your opinion….

1903

8 months ago

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