Sub mini not connecting since update

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I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.

The app recognises there's a sub but won't do the final part of connecting it to WiFi.

I'm guessing I won't be the only one experiencing this problem..

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HoldMyDrinkWatchThis

Lyricist II

I’ve been having similar issues. Everything had been working find for several months, then last week, the Sub Mini went to crap. I did a factory reset and after much struggling, I got things to reconnect a couple times when I plugged the Sub Mini directly into my router, but it wouldn’t reconnect wirelessly. Last night, I did a factory reset on my Beam Gen2 and the Sub Mini, in hopes that resetting everything might help. I set my router to reject the Sub Mini’s Mac address from the 5 GHz signal to make sure that wrong signal wasn’t an issue, and I set static IPs for both. This seemed to temporarily work, as I was able to wirelessly set up the Sub Mini for the first time ever since owning it. However, this morning the Sub Mini was no longer showing a network connection in the app, and I couldn’t get it to reconnect.

I’ve been fighting with the Sub Mini the past few hours trying to get it to connect again. I can go through setup, but then the sub doesn’t show. I had to call it quits for now because my wife has a remote job, and I can’t keep messing with the Wi-Fi while she’s trying to work. I never have issues with the Beam Gen2, but overall, my experience with the Sub Mini has been pretty bad.

Do people have these problems with the regular Sub? Regardless, the price of Sonos products is TOO premium to constantly be having quirky connection issues. This is seriously pitiful. Sonos need to do better and quit sucking so badly.

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WaldorAuthor

Contributor I

Having exhausted re-setting sub, re-installing the app, turning off router etc.. I eventually re-set the sound bar as well.

Although this didn't work first time, it did the second time of asking.

I would add that throughout all of this, the app changed it's mind regularly as to whether I had already set up a system/speakers or not.

Now having finally got both to work again, I find that neither Amazon Music or Soundcloud are working on the app...

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HoldMyDrinkWatchThis

Lyricist II

There have been messages popping up on this site about the Amazon Music account issues, so it would appear that Sonos is aware of it and hopefully working on it.

I’ll have to wait until later to try working on reconnecting the Sub Mini again.

Edit: I noticed the Sub Mini appeared in the app after everything simmered for a bit, so I hit the button to register it. Once it registered, it failed to pair a couple times. Eventually the prompt to add it to a room came up and it finally worked. Hopefully this is the last time this happens with the Sub Mini. I’m finding that it needs time to “simmer” before it will work. It took me a day and a half to figure that out when I first got it and tried to set it up.

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Spookysalmon

Lyricist II

Just received my mini sub and app will recognize the sub to connect but then will pop up connection error at the final steps of connection. The sub will then be shown on the app as not registered.