Contributor I

Question

Sub mini not connecting since update

137 replies
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I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.

The app recognises there's a sub but won't do the final part of connecting it to WiFi.

I'm guessing I won't be the only one experiencing this problem..

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D

Do you hear that?

Contributor I

Is there any solution for iOS? I guess downgrading is not an option there?

my system stopped working tonight. At first only the beam worked, then somehow restarting helped my one sl. But for the mini there s no way of bringing it back to life. It lays there like a piece of wood. Tried factory reset also. Any help appreciated. Thanks

As far as I can tell, it’s not on you. Their backend systems are totally effed, and some days some parts will work, while other days other parts will work and the previous day’s functionality will break.

It took me a dozen resets and dozens of attempts to reconnect the system, both on iOS on Android. I removed every single Sonos device, reset them completely, and manually re-added them several times over several days, and eventually the Sub Mini got connected again… but who knows for how long. On different days, different parts of my system will appear and disappear from the list. It’s really unstable. Never had an issue with the old app.

I would return or sell your system if you still can, but otherwise, all you can do is hope that they fix the app before they go bankrupt. I wouldn’t count on things turning around unless they replace the CEO… Sonos seems to be circling the drain now =/

N

Nalitzis

Lyricist I

Is there any solution for iOS? I guess downgrading is not an option there?

my system stopped working tonight. At first only the beam worked, then somehow restarting helped my one sl. But for the mini there s no way of bringing it back to life. It lays there like a piece of wood. Tried factory reset also. Any help appreciated. Thanks

As far as I can tell, it’s not on you. Their backend systems are totally effed, and some days some parts will work, while other days other parts will work and the previous day’s functionality will break.

It took me a dozen resets and dozens of attempts to reconnect the system, both on iOS on Android. I removed every single Sonos device, reset them completely, and manually re-added them several times over several days, and eventually the Sub Mini got connected again… but who knows for how long. On different days, different parts of my system will appear and disappear from the list. It’s really unstable. Never had an issue with the old app.

I would return or sell your system if you still can, but otherwise, all you can do is hope that they fix the app before they go bankrupt. I wouldn’t count on things turning around unless they replace the CEO… Sonos seems to be circling the drain now =/

Thanks! My sub is less than 1year old i could still try to contact the shop and ask for refund maybe.

N

Nalitzis

Lyricist I

Update: I managed to make it work!

I removed a wifi extender and then reset it again, finally system saw it again. Thanks for help! Let’s hope it stays stable.

P

paulwa

Lyricist III

The latest update (80.07.03 on iOS) hasn’t changed my inability to connect my Sub Mini to my Play 1’s.

T

Tdawgydog

Lyricist I

Just thought I would add my .02 of random behavior. Purchased a Sub mini yesterday. Moved a Sub Gen1 to a different room in order to add the Sub mini. Moving the Sub Gen1 presented it’s own issues, multiple factory resets etc. When I tried added the Sub Mini, at first it said it could not join Wifi. Pretty sure it’s not my home network as I have 18 other Sonos devices on the same network. Got past that with a couple of factory resets. Once the Sub mini was adopted it would not let me add it to the room where I had removed the Sub Gen1 no matter what I tried. Wired to switch, factory reset 5+ times, restart Arc, log out of app etc. Finally, I dropped the ERA 100’s that I was using as stereo surrounds and boom! it finally let me add the Sub mini. Once the Sub mini was part of the room I wanted it in, the app let me add back the ERA 100 surrounds with no issues. I know Sonos has been put through the wringer with how they deployed the new app, I don’t have much to add to that discussion only to say that I’ve been a Sonos customer for about 10 years now and adding new speakers or moving existing to different rooms in my house seems to give me much more issues than it ever used to. Adding new products used to be a breeze and work pretty much work OOTB every time. These days I seemingly have to do 8 factory resets, hardwire, drop components, Google for suggestions etc. before the device magically joins my system. Maybe it’s due to the added complexity as my system has grown but I’d like to think that shouldn’t be the case.

P

paulwa

Lyricist III

After reading a few hints and suggestions, I decided to try unpairing my two Play 1’s, to see if I could connect the Sub Mini to one of them. It worked. Then I was able to add the second one back and the setup is working, full sound restored.

R

Rajk2002

Lyricist I

anyone found a solution to this, managed to get sub working for a couple months and then it disconnected again a dew days ago. tried hard reset, resetting, hard wired app etc.. still no luck

Always get stuck on sub has been added but may not appear on system

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