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bockersjv
bockersjv
Local Superstar
September 10, 2024
Answered

Trueplay and EQ Settings 16.3.3

So the one thing that was working, Trueplay, has now been broken.  

There is now a quick option, which was very quick and did nothing IMHO.  The standard option is there but is broken.

After having to perform Trueplay again I no longer have access to EQ or Loudness settings. Well the setting can be changed but it has absolutely no effect on the sound. Also the Sub phase option is visible, that normally goes when Trueplay is active. Turning off Trueplay changes the sound but the EQ still does not work.

My Sub is stuck on 16.3.1 which may be the issue but no amount of resetting has sorted this.  I also had Auto updates turned off, but that was ignored!

So another evening where all I wanted to do was relax to music has been wrecked by a useless update, and again no release notes to see what this was supposed to fix, or break.

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    R1200GSAAnswer
    Lyricist I
    September 11, 2024

    Just updated to 16.3.3 do not see any of your issues on my system. Even the update did complete without error message 

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    12 replies

    R1200GSAAnswer
    Lyricist I
    September 11, 2024

    Just updated to 16.3.3 do not see any of your issues on my system. Even the update did complete without error message 

      bockersjv
      bockersjvAuthor
      Local Superstar
      September 11, 2024

      Thanks. Just tried an app reinstall and about to try the system again. Fingers crossed. 

      Schlumpf
      Schlumpf
      Virtuoso
      September 11, 2024

      @bockersjv 

      Did you try to connect sub mini via lan? Maybe that helps getting the 16.3.3 update for it. 

      Ralf
      rosswells127
      rosswells127
      Prodigy I
      September 11, 2024

      FYI: When I updated to 16.3.3 all of my speakers including Sub Minis updated OK, but my Sub Gen 2 was left at 16.3.1.
      When I then went and checked for updates again it said a “Sub Update” was available which then updated my Sub Gen2 to 16.3.3.
      So in my case the Sub Gen2 update was done separately to the rest of my speakers.
      Ross.

        Schlumpf
        Schlumpf
        Virtuoso
        September 11, 2024

        Yes, however it will be done, all devices have to be on same software version to work properly. 

        Ralf
        bockersjv
        bockersjvAuthor
        Local Superstar
        September 12, 2024

        Yes, the SUb Geb2 took a time and all is now working thanks.  I did a full reboot of my Mesh network too.  Had to do similar in the days when I was running powerplugs.  The (re)learning from this is don’t try using your system right after an update as it can take time to proliferate and in that time you get some “odd” behaviors.

         

        ….HOWEVER…

        There have been some changes made to Trueplay.  There is now a quick trueplay option, when did that appear.  Also you can now change the Sub phasing, which was removed if you had successfully performed Trueplay and it was turned on.

        Pui
        Lyricist I
        September 12, 2024

        I have the same experience after updating 16.3.3 and found that setting customization is not working and the Sub gen3 sounds drop and can’t be adjusted .. I have talk (chat) to Sonos support staff yesterday and he says he’ll report this to the engineer team to look into it 

        Angel24
        Avid Contributor III
        September 13, 2024

        EQ does not work on my Sonos Five after doing Trueplay and trying to increase the bass there is no change nor in the loudness, my version is also 16.3.3 I confirm that there are problems with the EQ option.

          buzz
          buzz
          Grand Maestro
          September 13, 2024

          The Quick Trueplay uses a player’s built-in microphones. In my opinion the Quick Trueplay results are not as thorough as the results available using an iPhone/iPad, Quick Trueplay is an option available to Android users.  My experience with self tuning of the portable speakers has been good.

          Since Trueplay includes the SUB, if present, Trueplay will determine the correct phase. If the operator changes the phase, the TruePlay adjustment will no longer be valid.

            bockersjv
            bockersjvAuthor
            Local Superstar
            September 13, 2024

            Thanks Buzz.  I have been through the release notes and it looks like “Improved Trueplay” was introduced in June.

            It is the first time I have seen the Quick option alongside the standard method on my iPhone.  Also previously once Trueplay was enabled the Phase control was removed, which is good.  Odd that it is now not.

            Agree the Auto Trueplay works well on the Moves and Roams.

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