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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4491 Topics
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Stephen_107Contributor I
asked in Speakers
Lost all Sonos Speakers after installing a TP-Link Deco P9 Mesh system

HiThere’s a few other questions over mesh & router & password changes but not sure I really understand them or maybe don’t fully apply to my situation.I have: PlayBar with 2 Play1s, Play3, Play5, another Play1. Gen1 system (getting on for 10 yrs old now)   with a Sonos Bridge.All was fine (mostly) using the existing WiFi via a PlusNet router (possible a HobOne?).As I live in an old stone house with 3ft thick walls all over the place I struggle with WiFi in the house so I’ve invested in a TP-Link Deco P9 system (these units use a Powerline method for connecting the various stations). The house coverage is now much more stable and even, which is good. BUT… I now can’t get any of the Sonos speakers to work on the new mesh system. I’ve tried all the app suggests, repowering first and then I connect a Play3 to the router as another option suggested. Nothing seems to find the speaker. Any ideas on how I can fix this please?The original WiFi is still up and running (at the moment but

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H
8 months ago
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Rockhouse86Contributor I
asked in Speakers
Marantz CD6007 / Sonos 5 speakers

I want to play my cd collection again. Will a Marantz cd6007 connect to my two play 5 speakers to give me stereo output. My play 5 speakers were purchased 5 years between but I believe they are generation 1 speakers.

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AjTrek1
8 months ago
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cortylContributor I
posted in Speakers
How dismantling a Play:5 Gen1 speaker ?

My Play5:1 Gen1 speaker no longer works, no power supply. Also, does anyone know how to dismantle this speaker?

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C
8 months ago
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jeppis1Contributor I
posted in Speakers
How to connect my zoneplayer s5 with any application?

How to connect my  zoneplayer s5 wia any application?Any help?Connecting via RJ45? Would appreciate any help. BrJeppis

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Airgetlam
8 months ago
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VintroneContributor I
posted in Speakers
unable to connect to verizon home internet

I switched my internet from frontier to Verizon home internet. I can only connect play 3 to the new service. Move and Roam cannot connect. It’s frustrating. I was on the Sonos tech support for over 1 hour and they suggested I ask Verizon to create a second WiFi but Verizon had no clue about that fix. I may go back to my old provider rather than buy other speakers.

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buzz
8 months ago
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jamie3215Contributor I
asked in Speakers
Sonos Ray: TV no optical output

Hello. I have a Sonos Ray but the TV I would like to connect it to has no optical audio output. The TV has a SPDIF output. Would the following converter work if I connect from the SPDIF TV output to the converter via a SPDIF cable, and then the optical output on the converter to the Ray via the optical cable? Thankshttps://amzn.eu/d/iL3UG1T

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ratty
8 months ago
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Charliecat5Contributor I
asked in Speakers
I am fed up

I am sick of Sonos and wish I hadn’t invested so much.  The speakers are fantastic, but the software interface is awful.  We are constantly losing connection to speakers.  Speakers not being found. Speakers are dropping out.  Volumes changing.   And before you start telling me it is the wifi connection - it isn’t.  That is stable, and we don’t have any problems with anything else.   I want proper help and don’t want to be given the runaround.   D

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buzz
8 months ago
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MichaëlRenardContributor I
asked in Speakers
Sécurité WPA 3

Bonjour, je possède encore une enceint sonos play 1 mais depuis une mise à jour de mon routeur je n’ai plus que la protection Wifi WPA 3 personnel, es ce que mon enceinte play 1 peut-elle encore se connecter à mon réseau merci.

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M
8 months ago
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Tay.rContributor I
asked in Speakers
Sonos move won't connect to my phone after I connect it to the internet.

My Sonos move won't connect to my phone after I connect it to the internet. When I do search for device it won't show up. I can't access the system or do any updates because it won't show up through my internet. I would like to try and use the S1 app, but I can't downgrade my software on the Sonos move because I can't connect it to my phone. There was a time when I could at least use the Bluetooth setting, but even now I can't switch it to Bluetooth. I'm going to be honest. I have tried just about everything I could find on the internet to make this work and so far nothing has.

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J
8 months ago
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NavkaurContributor I
asked in Speakers
Where should the in-ceiling speakers be placed?

Hello Sonos Community!  I am pretty new to Sonos but I’m going to buy SONOS IN-CEILING SPEAKERS (PAIR).I wondered where to best place the speakers in the dining room and kitchen areas? There is no TV in this area and it is simply an open plan kitchen/ dining room so we’d like to play music! Also how many speakers would you go for?  Thanks in advance!      

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G
8 months ago
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SmnitroContributor I
posted in Speakers
speakers

Room size 

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Airgetlam
8 months ago
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jphughanContributor I
posted in Speakers
Era 300 line-in and stereo pair issues

Short version:Currently, it appears that when two Era 300 speakers are in a stereo pair, using the line-in for one of the speakers causes that speaker to play audio, while the other remains silent, even though the stereo pair operates as expected with other sources. Additional background:A few days ago I was helping a fellow Sonos owner with a setup she was trying to achieve. She has two Era 300s and a Sub, which she planned to use as a 2.1 unit. Her intended audio source was a third-party mixing board connected to the line-in of one of the Eras. In this setup, the Era physically receiving the line-in signal played audio as expected, while the other Era in the stereo pair remained silent. This was true even when the Sub was dropped from the equation. When testing other “regular” sources such as Spotify through the Sonos app, the 2.0 or 2.1 setup performed exactly as expected. All firmware was current as of 12/26.The workaround we found was to keep the Era 300s independent, pair the Sub

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J
8 months ago
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DanielGDContributor I
posted in Speakers
Sonos used to be better

Honestly just disappointed with Sonos overall lately.  Used to be great audio and an easy system to interface with Spotify.  Now it just seems like constant disconnects, and delayed pickups, and Sonos wants to blame the router or Spotify, but it’s them.  The router is fine after numerous reboots and diagnostics, all other WiFi devices in the home are fine.  Doesn’t make sense and Sonos is the outlier. 

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Stanley_4
8 months ago
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PULContributor I
asked in Speakers
Era 300 stands on carpet

I would like to purchase the Sonos Era 300 stands but am concerned about their stability on carpet, given the speaker’s weight.  I know Sanus makes a version with carpet spikes but the speaker height is too low for my setup.  Does anyone have experience with using the Sonos stands on thick carpet? 

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P
8 months ago
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TeaTimeContributor I
asked in Speakers
Using Sonos bluetooth to handoff to existing Sonos speakers

Hi - would love to buy a Sonos speaker to connect to my Bluetooth record player and then handoff via WiFi to my pair of Play:1s in another roomIs that possible?! If so would a Roam work ?Many thanks

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Airgetlam
8 months ago
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JesperBandersenContributor I
posted in Speakers
Dead Play:5 need schematics or tips

Hi Play:5, manufacturing date sometime around 2009, is completely dead. No light in LED. Found several cases of this online, but no solutions. Does anyone have any knowledge about the problem, og better yet, schematics.. I mainly suspect problem in switch mode power supply. Have only done very basic measuring, but I find 220VAC on primary side, no power on secondary side. I think about ordering a mosfet, and/or a diode I suspect, but if I had schematics I could do some more pinpointing..

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U
8 months ago
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gacooganContributor I
asked in Speakers
Balance issue ERA 300 with Line In

Hello,  I have just received a second Sonos ERA 300 for Christmas and have added it to my first 300 with a sub mini. They work great together except when I used my turntable through Line In. Then just one of the speakers plays correctly and the other one at a greatly reduced volume. I’ve even swapped the speakers and the new one still plays about half volume even when it is the one with line in connected. Sonos support couldn’t help. Can you offer any guidance? Also balance isn’t an options at all in the app for this pair which seems odd. If I could adjust that I would think it would work.  Greg

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Stanley_4
8 months ago
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OlahyltContributor I
asked in Speakers
problems connection

Hi! My Sonos one stopped working some time ago. When I am trying to reconnect it with my phone it is just blinking constantly. I have tried to connect it with the network cable and also reset it but it still just continuing blinking. Need help!

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Stanley_4
8 months ago
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BrentDAvid Contributor I
asked in Speakers
Constant connection issues with two speakers

My system has started exhibiting near constant connection issues on two speakers in particular. A (I think) first gen Play:3 and first gen Playbar are the problems for the most part. Started about 6 months ago maybe. At night I play rain sounds from my music library on 3 different rooms in my home. A Play:1, a Play:3 (the problem one) and the Playbar that’s part of a surround setup with the Sub and two Play:1’s. The Play:3 will only function for a few nights before it starts cutting out again. If unplug it and restart the speaker it seems to fix it for a few more days.  Same with the Playbar, though it can also exhibit similar issues with TV programming. When I play this audio from my library, each room is playing it independently, mainly because playing grouping across multiple rooms usually gives me problems as well. So like I said, rebooting the guilty speaker seems to fix things for a few days. It’s almost as if they are encountering so many errors they freeze up or something.  My

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Corry P
8 months ago
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deehee47Contributor I
asked in Speakers
Sonos Arc sound problem

Why does my sonos arc go to low volume whenever I use another sonos speakers that is connected?

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D
8 months ago
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grosas2Contributor I
posted in Speakers
Upated router from 1st generation eero to Pro 6e and cant connect sonos system

I updated my first generation eero router to the Erro Pro 6e. Now, I can’t connect my Sonos system to the new network. I’ve deleted the network from the latest Sonos app many times. Invariably I get the error that there is a problem connecting my device to the network.

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Ken_Griffiths
8 months ago
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Adam is new hereContributor I
asked in Speakers
Sonos Five connects to App or Sonos One, but not both

I have 2 Sonos One’s that I had been using. They worked great in stereo or in separate rooms. Everything worked great. I just received a Sonos Five (current gen) and hooked it up. Went through the installation process and now only the Ones show in the app. With some tinkering I got it so the Five showed up in the app but then the Ones weren’t. Now just the Ones are showing up again. I can airplay to all 3 with Apple Music but I can't do any configuration or grouping in my Sonos app without it showing up. Any thoughts?

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ratty
8 months ago
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Kaput73Contributor I
asked in Speakers
Line in

Can i stream in stereo from my single FIVE (source Turntable Line in) to my stereo coupled ONE´s  in the kitchen and get stereo audio on the ONE´s (right now i can´t ...)

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K
8 months ago
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EXPERIENCEContributor I
asked in Speakers
Why my ERA 100 just can't detect my 5G WIFI?

My router is LINKSYS WRT1900ACS. It broadcasts 2.4G and 5G in different SSID. But the 5G SSID never shows up in the ERA 100 WIFI connection list. My ERA 100 works well with 2.4G, but it can't detect my 5G WIFI, and can't get connected by manually input.My other devices, ipad, computer detects and works well with my 5G WIFI.

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ratty
8 months ago
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VikiSContributor I
asked in Speakers
Annoying disconnections

We have a play 3 and two play 1’s for 9 years and have recently had a lot of issues with lost connections. I have turned off the power, left it for a few minutes then turned it back on and it connects. This is becoming really annoying. There are no issues with the hardware and the speakers still sound great. If it is time to replace them then my question is why would I replace with Sonos if it will only work for less than 10 years?

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J
8 months ago
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