Speakers

I’ve used Sonos products successfully for years...until the release of the new app.  After spending 5-6 hours waiting in the queue and on chat sessions, the problem persisits.  When using the app to play through any of our 15 devices, or a combination of them, the audio will quit.  The music still appears to be playing, but the audio is out.   I asked to chat tech to elevate my issue to a next level tech and for a direct line to a tech so I don’t have to wait online.  No such luck.  So I wait for at least 45 minutes to speak to a tech and have to repeat everything that’s been done.  Nothing has changed in my home with my network, location of my speakers, or devices that may cause interference.  If I’m asked one more time to isolate the problem, I will scream. I have isolated the problem for you Sonos, the app release and my paid music service of choice, are not compatible.   I will spend my time waiting to talk with reps and or chat with reps letting giving your products 0 star reviews

I have a Boost, a Play 3 and two Play 1s. I usually operate using the S2 app.A few weeks ago the app showed “no products found”. This has happened before but has fixed itself by switching wifi on and off. Now it won’t fix at all. As a last resort I have factory reset all products and set up the new system again. Products are successfully added but still don’t show up in the app.  This call for help is my final attempt to fix it. If it’s not fixed then I give up and leave Sonos as a customer forever. I’m done with all the recent issues.  Thanks for your time in reading this.

Can you factory reset a single speaker so that you can restart the installation

I have an Orbi mesh set up with three satellites - one of the satellites is wired as it is at the top of the garden in the gym.  I also have a Sonos Play 3 in the gym. I am not using sonosnet. The Sonos Play 3 in the gym takes a very long time to be discovered by the app each time and then there are huge delays (as in 30 seconds) in being able to play tracks, move on to next track, pause music etc etc.  The rest of my sonos set up which is in the house (not at the top of the garden) runs like clockwork.  Is there something I’m missing here??

Arc + Sub 3 + 2 SL OnesJust above my head are two Klipsch in walls with 8” speakers + tweeters. Wiring is in place and tested by me. I want to upgrade my surrounds. I can buy a Sonos amp and connect the Klipsch speakers or purchase a pair of Era 100s. Or I can wait until fall and hope for a surround-improved Era 300. Or…?  I am interested in hearing opinions from those who have upgraded from the Ones, what paths were chosen and how the process worked out.

Hi everyone,I bought a Sonos set second hand and I am experiencing some problems. For some reason the app is very slow while using it with my system. When I use the app at my friends place it is sooo much faster. Also randomly speakers stop playing music and then start again. Sometimes they stop completely. Especially my playbar was having this issue. Everything is connected with a Sonos Boost and I have connected the playbar via ethernet, this seems to have improved the situation a bit.My system includes:PlaybarSubwoofer gen 12x Sonos OneSonos BoostDoes anyone know how to diagnose the issue? Or what is going wrong? I have a feeling that the Sonos app designates one speaker as the main one and that is where the music is controlled and that it is going wrong there.

my sonos speaker is connected but not playing

Hi, I have a One and One SL which I use as a stereo pair, if I bought the Era 100, can I add that to the existing system and play music through all 3? 

I have 5 play:1 speakers, and often experience failures on one or more of them. The music plays and suddenly the speakers alternately stop working, then start again, this happens over a period of several minutes. There is good wireless coverage, I have tried switching between the channels. The software and the app are updated, other apps can access the web just fine - why do these failures happen??

So, I’m trying to understand how Sonos currently deals with SonosNet?  My Sonos environment is a good 12 years old, and was using SonosNet wireless before connecting directly to reliable wifi networks was a thing.   I’ve had issues with SonosNet on and off over the years.  As I’m currently on an On period of having issues with it, and I have a very reliable wifi network these days, I figured maybe it’s about time to move off of SonosNet and dedicatedly use only WiFi and wired connections.    I went into my network settings and could see info about SonosNet and my wifi network there.    But it wouldn’t let me do anything until I did an app update, so I did.  I’m now on the *new and redesigned* app.  However now, when I go into Network settings, I see nothing about SonosNet, the ONLY thing I see is my wifi network there.   Yet, if I go into look at About My System, all my devices say they are connected by WM: SONOSNET, including both my wireless and wired speakers.  The only one that say

Hello, I have a system of 8 various Sonos speakers that I set up about 6m ago. The system has been working great. But a couple days ago the two Era 100s (newest speakers in my system) stopped working. I tried the a factory reset. Seemed to work, but when I tried to add them back to my system it said unable to connect. Deleted and reinstalled the app, tried it again. Still saying unable to connect.Any advice? Thanks,

Trying to decide best placement for my 2 rear ERA 300 speakers. I want to place them higher up on the wall close to the ceiling, I know the ideal distance is 1-2 feet below the ceiling for wall mounts. I don't want them in the middle of the wall.Option 1)I think this will be best placement, but it's both speakers to the right & left of the circle mirror. This would allow me to place them 1-2 feet below ceiling. The entire wall is 9 feet wide, so it would allow about 7.5-8 feet between the speakers.Option 2)The archway really complicates things because if I mount it in the middle of the archway it's way too close to the ceiling. So I could mount it all the way to the right side of the picture, because of the archway, I would only be able to get the speaker about 10" from the ceiling, the 2 speakers would be about 20 feet apart.Any advice is appreciated!Option 1Option 2Any help is appreciated!  I know the archway does not make for the ideal situation!  

Bonjour, une de mes enceintes Play5 première génération fait un son très mauvais depuis quelques jours. Elle n'a pas bougé de place et la seconde Play5 située à l'autre bout de la pièce continue à fonctionner parfaitement: à par la considérer comme fichue, y a-t-il quelque chose à faire ? Merci! Moderator Note - Translation by Google:Hello, one of my first generation Play5 speakers has been making very bad sound for a few days. It hasn't moved and the second Play5 located at the other end of the room continues to work perfectly: apart from considering it ruined, is there anything to be done? THANKS!

I have made a significant investment in my Sonos system and it has become unusable. I want my money back.What makes this even worse is customer support. You have an 800 number that you can dial with wait times between 45 and 55 minutes, pretty much no matter when you call.I can begin to tell you how much I now hate SONOS.

I have the latest version of the app, the new version. Now, when I play music, it cuts out, primarily with Amazon HD music. It’s frustrating because one of the benefits of having Sonos is being able to play music throughout the house, but speakers are not responding when I try to play Amazon HD music, which I subscribe to. Help!

Update available today. Installed on first pass for the first time in a long time. Forced to re-do Trueplay and EQ related settings for main room surround setup, the only speakers that regularly use Trueplay.Was hoping for an accompanying Ace firmware but no luck.

I'm trying to troubleshoot my second hand (bought as for parts) Sonos One Gen 2. It is working fine, but the flex cable leading to the button that has to be pressed for reset is broken. Which means the button isn't working and it cannot be reset. Which means I have to shorten pins on the board, trying to reset it (as if the button is pressed).Had anyone been in this situation before? I'm planning to try with a multimeter tomorrow, but perhaps anyone know already out of experience which pins to shorten.Anyone that can help with this? The first picture is the flex cable, the second one is a close up of the board, where the cable enters the board. 

Is there anyone else having problems with changing the wifi?  I have updated the app, connected to ehternet cable and cant change to a new wifi network. Im going to network>administrate network, and it will not show my speakers. Im open for any suggestions.  Thanx 

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

Hola, mi sonos move no hace la primera actualización y no he conseguido hacerlo funcionar ¿a que puede deberse?Gracias  Moderator Note - Translation by Google: Hello, my sonos move does not do the first update and I have not been able to get it to work, what could be the reason? Thank you

Good Afternoon All,I have had issues with my Sonos system for sometime, and have been playing around for a while with different setups but nothing seems to help.I have four of the origional play 1’s and a boost - the app is very slow to connect to speakers, sometimes skips to the next track half way through one, it gets confused as to what is playing on what speaker, just quite a pain. I do have BT, using 2.4 Ghz and 5 Ghz… and I have the BT Black Discs… (I tested my system with these switched off mind) still same issues.The app struggles to find the devics, and I’m at the end of my tether with them. I have configured by BT router to use Channel 11 for 2.4 Ghz, and Channel 36 for 5 Ghz - and set the Sonos Boost / SonosNet Channel to 6… hoping to reduce the interferance, but hasn’t helped.I have the Boost now wired into the main BT Router, it did seem to setup fine, updated, but now says that the Boost is unavailable and the app won’t find any other speakers…Sonos OS is S2.. Built 1…Any

play 1 - been offline for a couple of years, did all the factory resets etc, the soeaker is working becuase it played a sound during a software uodate. but for rhe life of me, i cannot get it to connect on tge app. the app cant find it. help!

Can a single Era 300 be used to process Dolby Atmos through an LG smart TV without a soundbar? Likewise, are the ‘spatial audio’ capabilities produced by a single unit?  I appreciate ‘surround sound’ but rather am looking for a single unit which reproduces multiple ranges. TY

I’ve got Sonos Amp + Sub with a pair of KEF Q150. Looking to replace the Q150 with Beolab 18. How can I connect? Thanks. Beolab 18 First time setup Beolab has toslink and RCA. 

Only 1 speaker in connection of 2 lacks yet WiFi is fine. Please hit me with suggestions to troubleshoot