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Overwhelming evidence - Spotify connect needs fix on Play 5: gen 1. 
 

I have 7 Sonos speakers all on the same network, only 1 is legacy. Only 1 has random dropout issues with Spotify. 
 

As others confirm, Tidal and other services work fine. And given my 6 other new gen speakers work fine:

  1. it can’t be local network
  2. it can’t be Spotify data rate, given Tidal HD and other similar services work

Resetting speaker, re-linking Spotify all useless!

Truth is gen 1 products are no longer supported in reality else they’d have it fixed.
 

 

You can help identify the issue by submitting a diagnostic and working with SONOS support.

SONOS provides a API that each service uses to play its music on the SONOS system. At this point we cannot rule out a SONOS firmware, SPOTIFY, or player hardware issue. (Or a combination) The diagnostic will help explore the issue.
 

When in trouble shooting mode once you’ve decided that the problem must be …] or cannot be o…], you are likely to be blindsided.

Thanks v. much ‘buzz’ but I really don’t need to submit a diagnostic. Sonos have the means to replicate the issue themselves. They already know what’s needed, they just have a different priority. Re-read my post. 6:1 says I’m right. 

I reset my gen 1 and followed all advice to no avail - 6:1! I have 1 * play 5 (gen 2); 2 * play ones; 1 arc; 1 Sub, 1 * Move 2 and all work perfectly with Spotify.

Sonos are interested in new business. First line support team ignorance suits them.

 

 

 

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