Speakers

Hello, I have just bought a Sonos Play 5 Gen 1 from a good seller on eBay. The speaker is in great condition ... but ... I can only set it up via ethernet connection and when I subsequently try to use by WiFi it can't find the network. I have factory reset twice but to no avail. Using ethernet is fine but I want the option to connect to WiFi. Any help and advice gratefully received. Thank you.

Bonjour,J'ai installé une box HUAWEI B628_265  4G récemment mais lorsque je veux connecter mon plat 1 au réseau wifi on me demande de rentrer le mot de passe WIFI ce que je fais, mais il me met :" Nous n'avons pas pu nous connecter au réseau WIFI "". Vérifiez que vous utiliser le bon réseau WIFI et le bon mot de passe"  J'utilise bien le bon wifi et mdpJ'ai essayé de rentrer le wifi manuellement mais ça ne marche toujours pas.Merci de vos conseils…*Moderator edit: Google translation - Good morning,I installed a HUAWEI B628_265 4G box recently but when I want to connect my dish 1 to the wifi network I am asked to enter the WIFI password which I do, but it says:"We could not connect to the WIFI network". Check that you are using the correct WIFI network and the correct password. I use the good wifi and mdpI tried to turn on wifi manually but it still doesn't work.Thank you for your advice…

My web controller (windows 11) just stopped working yesterday. Says it can’t find my system, but the app on the phone is working fine. Anyone else having this issue. Have rebooted everything.

Can my gen 1 play 5 be used with the new app?

What is the issue with Sonos and high end products?  Sonos will not work with Starlink and it will not work with Apple’s Siri! These are two cutting edge technologies, why is Sonos not doing anything about supporting these technologies?  I purchased an Arc, 2 of the S1’s and a Sub a few years ago. I recently went from DirectTV to Starlink for my internet service and now all I have for sound is a high dollar sound bar and three other speakers that just collect dust. Come on Sonos, you can do better than this!

Our Sonos system and app frequently fails to work in our house. We have excellent WiFi so that is not the issue. It is very frustrating.

I brought my Era 100 to Italy and it worked fine until the ridiculously poor update from Sonos. It doesn't work since the latest software update for which the CEO of the company apologized. What gives? I can connect to the Era 100, but when I select music from Apple Music, it just spins and never stops. The same thing occurred in the U.S. after the software update and them it was corrected. What can I do?

When asked to play the radio I get no response from my Sonos one (gen2). When I ask Spotify to play music I get "sorry that device is off line". I have currently have the Sonos one hardwired to the hub as wifi also now not working. Tried so many things and going around in circles..😬

I’m trying to reset my Sonos play 1 speakers after updating the app. The speakers stopped working the other day and the system disappeared and I was told by the app that I needed to update the app. After updating the app it said it found no system. So I’m trying to connect my speakers again, and resetting them appears to be the only option since the app update doesn’t see any system. After unplugging the speakers, holding the play button down and replugging it in until the light blinks orange. After that, nothing else happens. It never switches to green even after waiting 10 minutes.  I’ve unplugged it and now it just blinks white.   how do I get the system to work again? 

I can’t be the only one with this issue.  I have had BEAM + ONE + ONE as my living room setup.  MOVE is in the Bedroom.  Was so happy with this setup.  Never an issue with the SONOs app playing music.  Never an issue with Apple AirPlay playing music or Podcasts.  Mutli room worked awesome.   I added two ERA 100 to my setup as a new room.  Setup as left and right…Very basic and simple.  Ever since I added those two speaker, I have had nothing but issues.  I was told that sonos support acknowledges a bug with airplay and lossless.  One speaker would cut out or both would drop for no reason.  They are still seen on the network, they just stop playing music.  These two speakers are the closest to the router, so it’s not a distance issue.  Not using any voice commands.  I’m relegated to use the sonos app to play multiroom and that sucks ass as well.  I’m lucky to make it through two songs in a playlist without the one or both Era dropping.  I have to go through the app, turn off that room,

I’ve always kept my music library on a usb stick connected to my netgear router, which my sonos system could access through readyshare.  Sadly, my router died, and I had to replace it with a tp-link router, which also has a usb port, but it seems to work differently.  Does anyone know what’s required to set up a usb-share library with a tp-link router?

HiI am considering new Era 100’s as a pair.Their first use would be at a party in a rented house, where we might not have access to wifi, so I thought as they are bluetooth they’d be ideal, no hassles with wifi, just play direct to them. We only have older Play 1’s which cannot be used on a guest network, so I understand.The question is when you play music via bluetooth, or say through the wired dongle, when the speakers are not on a wifi network…. can you create a pair, or stereo pair, in bluetooth?Thanks

Hi everyone, I sold my arc can I configure 2x era 300 with 2 Subs?

I’ve been having issues when connected via Bluetooth on my Era 300. The speaker randomly cuts off during playback for a second or two, then resumes. It’s really annoying, and I’ve noticed other users are also experiencing this. Has anyone found any fixes?Honestly, I regret buying this speaker. I was excited when Sonos finally addressed the connection issues after all this time, but it’s disappointing that they still can’t get such a core feature right.

Hello community! I am about to purchase a Sonos speaker (don’t know which one at the moment.) Before I purchase, I’d like to know whether Sonos products are compatible with Mac OS Monterey version 12.7.6. NB: my Macbook is from 2015. Also I have iPhone 11, I assume this will work just fine with Sonos’ systems. Many thanks for your help!

I am now very close to the end game- all speakers work wirelessly through echo dot and can be directed by voice. I have a pair of Play 5s older 1s and voice activated 1s. Also. Cd player and turntable working through a mixer. Now one line in goes to the mixer connected to play 5.The other line in through the echo dot. and is connected through Play 5. I was hoping that this would allow the components to play through the 1s. It does not. It only plays through the play 5s . The 1s are in different rooms so I was hoping not to have to run Ethernet wires. The router is powered through Spectrum. Any thoughts would be appreciated. Thank you. Dale Dancis

Hi ,my system is randomly muted . Especially my Arc while watching TV. I am connected to my  Sony Bravia TV trough Arc HDMI. Everything was working till Sonos latest major  update.*Moderator Note: Removed diagnostic number*

I have a play 5 after I installed the latest app it tells me to downgrade to Sonos 1 but it doesn't recognise the speaker

I have had two Sonos 5 speakers since August 2022. Worked fine with the app till about June this year. Then could not access. Returning after long trip abroad, I have reinstalled the app, can see profile and speaker details, but cannot yet make them work as speakers.Thinking of returning the speakers to the shop and asking for most of my money back.I know loads of other users have problems, but how are Sonos handling this crisis?Shall I return the speakers next week? They used to be great.Currently unusable!!

I use speakers for listening to music in a living room that is about  35x20 with 13ft ceiling. Currently have a 300 and am considering getting another for pairing. In the setup what is the distance between speakers and is there advantage to buying stands? 

Playing music on someone else's sonos speaker

Overwhelming evidence - Spotify connect needs fix on Play 5: gen 1.  I have 7 Sonos speakers all on the same network, only 1 is legacy. Only 1 has random dropout issues with Spotify.  As others confirm, Tidal and other services work fine. And given my 6 other new gen speakers work fine:it can’t be local network it can’t be Spotify data rate, given Tidal HD and other similar services workResetting speaker, re-linking Spotify all useless!Truth is gen 1 products are no longer supported in reality else they’d have it fixed.  

Hi there,I moved into a new house just over a year ago and have been having issues connecting my Sonos one to the home WiFi. I have a Sonos beam that connected without any issues, however anytime I try to connect the Sonos one to the WiFi, it says it can’t find the network.  I have deleted all products and tried to reinstall the Sonos one before the beam, however it won’t work.  I contacted Sonos and they said it’s a problem with the network, but anytime I load anything new into the network, outside of Sonos, there isn’t any issues. I’m hoping to get one more speaker for the downstairs but might call it quits if it won’t accept anymore. Anyone got a clue or help on this one? 

I can group two Sonos 3 together but when I add a Sonia move or Sonos 5, the app says they are grouped and it is playing but nothing is playing on the 5 or move.

Two sonos SL Ones, one sub gen 3 and an arc was bought in the UAE. I told them that I will be taking the components to Iran and the sales team practically encouraged me to go for it.Now it appears that without a VPN on, I can't get the diabolical Sonos app to open and of course, now I know that with a VPN on, the app itself will upload but that's about it: it's impossible to add any components. After spending almost 4 hours with tech support they casually told me that they don't support Iran.That makes Sonos a bunch of crooks in my book. You can't be telling your sales teams in the UAE to flog off your useless systems to unsuspecting customers bound for Iran and then tell the same customers that the products are not supported there. I expect Sonos to either provide me with a full refund or to come up with a solution to fix this issue. This is NOT acceptable.