Speakers

I am so disappointed in Sonos - have been using it for over 10 years… service is now just garbage. I needed to switch to a new router- this should be a push of a button. It could not be done without call help desk - 1 hour waiting - 40 minutes on the phone - then he got it working w Ethernet only.  Tried to switch to wifi - followed instructions - not recognizing any products - no viable solution on the website… only has direction for S1 I have S2…Back on a call for support - message was 50 minute wait - actually waited an hour and 20 minutes before I had to leave for an appointment.  This is ridiculous…. I have 8 speakers and want out. Will not use the upgrade options because I don’t want to continue my investment in this company.Any advice on best alternatives?

Hallo. Ich habe seit 2-3 Monate das Problem das ich meine beide Sonos one nicht verbinden kann. Ich habe schon alles probiert. Alles zurückgesetzt, Ruter und Sonosgeräte.Ich habe es auch mit LAN Kabel probiert .Passwort geändert, Nichts funktioniert, mit der App finde ich das Gerät und sobald ich das password vom Ruter eingebe kommt nach einer Minute die Meldung “Sonos One wurde hinzugefügt, wird aber möglicherweise nicht in deinem System angezeigt. In dem Fall ziehe das Stromkabel und stecke es erneut ein, um das Setup über die Systemeinstellungen abzuschließen.”Kann mir jemand helfen. Ich bin ratlos Danke und liebe Grüsse Moderator edit:Google Translate-Hello.I've had the problem for 2-3 months that I can't connect my two Sonos Ones.I've tried everything.Reset everything, router and Sonos devices.I've also tried u

Seit dem App Update sehe ich zwar meine einzelnen Räume, kann diese auch einzeln ansteuern aber ich kann z.b. nicht mehr in der ganzen Wohnung bzw. In nicht mehr als einem Raum gleichzeitig Musik hören.Was kann ich tun?🤔 Dir Komponenten sind alle mit dem selben WiFi verbunden undalles inkl. Router neu gestartet habe ich natürlich auch schon. Wer weiß was? Viele Grüße 

Hello!I use Google assistant for everything, and bought this Sonos BEAM beacause it now supports GA.The thing is, even if it is available for PT (as I said, I use it daily at my home), Sonos does not officially support it… so I cannot add it to my speakers. Is there a way to do this? 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I have reconnected my system after changing router. All six speakers show up in the system. Only one of six speakers actually play. When I select other speakers or use “everywhere” I get a banner saying “unable to connect, try again later”. When playing music on the one speaker that works it stops after a few songs and goes back to the first song in the playlist…. I have turned off the router and signed out and back in etc.  Needless to say, we have had all kinds of issues since the catastrophic launch of the new app. Very grateful if someone can

I changed my broadband provider today, as expected, non of my sonos devices work, none of the instructions in the app on line fix, the device works with an ethernet cable in, remove the cable and it doesn’t. Why on earth in 2024 are Sonos products completely incapable of working whereas everything else does, how can they get it soo wrong. Wasted hours and hours of my day for nowt.

can’t add sonos era 100 to system 

How do I disconnect Sonos Play3 out of system?

I have 2 era 100's , can I either connect them with 1 era 300 or use them as surrounds to the era 300? 

5 Play 1’s, a Play 5 and a subwoofer, all useless due to speakers dropping out, an unresponsive app and speakers that literally won’t stop playing (not all of them of course because you can’t get all of them to play together). I actually have to unplug speakers to stop the music. After a very frustrating 9 months of Tier 2+ support this Electrical Engineer is junking the whole system for a more analog replacement. Sonos has become a damn joke and I will disparage the product any chance I get. 

Whenever i turn my sonos one volume to max, it plays at maximum volume for a few seconds and then, automaticly adjusts its sound level to the equivalent of around 65% yet still displays 100%Factory resetting did not solve my issue, and after hours of searching i couldnt find a solution.

Hello here!What am I doing wrong? Every time I put my podcast or radio on pause on my computer (which happens tens of times per day) - even for just 3 seconds (e.g. i go and look for something in another room etc.), my Sonos ERA 300 shuts down. When I put the sound back on, it needs ~10/20 sec to air music again so I have to stick by my computer, go to my “setting” pick the ERA again and wait for the sound to come back, which is a hyper painful. It’s such a poor experience, I don’t use my ERA anymore due to that, and I think there must be a parameter I get wrong.How can I fix that to make sure the ERA does not put itself in sleep mode after a few seconds pause?Many thanks!

On my Play:1 first Gen. the light is not on. I’ve tried another outlet and changed the cable also. Also tried to push the Play bottum but nothing works and my Play:1 is not contacteble. 

Like many others, I’m having difficulties connecting my Sonos speakers to a Google Nest Wifi Pro mesh network.My Arc, Move, Five, and Amps are connected fine.  My Sub and two Ones aren’t.Tech support had me factory reset speakers, reconnect them, restart my Nest routers, round and round for about 5 hours, and eventually everything connected.  That was two weeks ago.  Today the Sub and Ones are off the network again.  I factory reset them and tried to re-add them but that failed.I’ve read the threads on this topic but they are all closed so I thought I would start this new one.Here are a couple details I think make my situation particularly difficult:Not all of my Sonos are close enough to each other to see the Sonos network, so I can’t rely purely on SonosNet.  Instead, I have wired two Nest routers to each other over a long distance.  All Sonos can therefore see my wifi network.  I also have Nest routers that are not wired together.

Now i’m getting real tired of being a Sonos user.Since update to IOS 17.6 and 17.6.1 my speakers are totaly bonkers.i saw the CEO’s update, so i think it’s a bigger problem than just me.i have 2 Era 100 conected with my turntable and TV. Bur the Line-in looses connection all the time. And when it’s connected, the sound moves from left to right constantly.i have deleted the system and set it up again, but the same happens. So now i’m getting a bit pissed that a company that produces high-end products don’t deliver.more people with the same problems?

I am using some older outdoor speakers in my Lanai, wired to a connect amp inside.  The sound is not the best. (My wife got used to the sound Sonos can put out LOL) I was thinking about using 2 Play 1’s but the humidity here might be bad for them.  I am looking for recommendations for a wired speaker that will work well with the Connect Amp. I may upgrade to the new Amp for a bit more power but for now the Connect Amp is what I have.

Hi folks I just moved to a new apartment with Verizon Fios. It’s big (2500 sq feet) with concrete walls so the fios guy put an extender in each of the two bedrooms- the router is in the living room.  my question is: what is the best setup? The router and both extenders have lan outs of course.  my (5 year old) equipment:sonos extender6 Sonos one1 Sonos playbar1 Sonos floor bass unit (I forgot the name but it’s big and heavy)and I am thinking of adding a few more speakers once everything is set.  should I:plug the Sonos extender into the router and one rj45 into 1 play one - living room (wired)Two play 1 into each extender in the bedrooms (wired)the playbar and bass in the dining area (not wired)three play 1 (not wired)? thanks for your input 

Is it just my 2 systems or do others have extravagant Sonos systems that have simply stopped working all together… and I was told I had  a 48 hour wait on hold to speak to someone… Yes 48 hours… has the company folded????

Why do my Sonos One and Sonos One SL drop connections all the time?Why is the sound muffled and the EQ so weird so often?Why does the Spotify function in the Sonos App not play—like ever?Why does Spotify only find the Sonos speakers maybe 30% of the time?Why did it take four attempts to even log on to this community to so much as ask these questions?These problems have dragged on for years! As a result I don’t have the music I’d love in my life nearly as much as I’d like. I invested in Sonos thinking it was high quality. It has been years of frustration and disappointment. How dare you put a product into market that’s this completely broken!!!! And on such a consistently bad basis!   

2xEra 300 in a stereo pair, connected to the Internet via Ethernet, (Sonos combo adapter) Ipad pro controller also connected to the Internet via Ethernet. Today I am experiencing audio dropouts when playing music in Apple Music on iPad, Android and the webb app.Only AM, Spotify works normally.Restarting devices, logging out/logging in and deleting/adding AM in the Sonos application, etc., does not help. Could it be some AM failure?

Why can’t the One SL be used with the S1 app? Is it because of hardware limits? Or is it because of firmware locking?

Sound cuts in and out when Roam is paired with Beam and watching a Prime movie

I asked sonos to start playing music from Spotify.  Success.  I asked sonos to play the song everywhere.  It took a solid 20 seconds before all speakers were playing.  And the system sounds horrendous.  So I sat down at my computer and opened the Sonos app for mac.  I selected a Sonos playlist to replace the music playing on all speakers.  The speakers in the room with my computer did not join the group playing the new track for long enough that I was able to find where to submit a diagnostic and clicked the submit button.  The speakers in this room kicked in before the diagnostic was fully submitted.  The track sounds like crap in here though. Copied the diagnostic number and came to Sonos.com.  To Support and Connection Error.  My problem was not listed so I clicked to Ask Support.  It is currently Thursday at 7:49pm ET in my region here in the United States.  And despite the website clearly stating that Chat support is currently available until 11:00PM

I have a sonos system at home and at office. If in the morning i play music at home and then travel to office, my office sonos system cannot be found on wifi network. BUT just below the error message it says a sonos system has been diecovered on the same wifi network as the one it cound not find and displayed an error message.  once i re-engage the network, all is fine—that is, until i come back to the office where issue repeats.  after leaving office, i have same issue on home sonos system   There are greater injustices in the world but anyone know how to resolve. Btw both systems are current on software updates. 

Bonjour,J’ai voulu réactiver un sonos play:1 inutilisé depuis quelques tempsj’ai fait une réinitialisation usine, la mise à jour du logiciel s’est faite mais il est impossible de l’ajouter à mon système : la diode orange clignote bien, la connexion via une liaison wifi temporaire fonctionne, l’app reconnaît l’enceinte mais celle-ci n’émet aucun son (code pin sonore) pour finaliser l’opération. L’opération alternative qui consiste à appuyer sur le bouton lecture/pause n’est pas reconnue par l’app.Que puis-je faire ?Merci Moderator Note - Translation by Google:Good morning,I wanted to reactivate a sonos play:1 that had not been used for some timeI did a factory reset, the software update was done but it is impossible to add it to my system: the orange LED flashes, the connection via a temporary wifi connection works, the app recognizes the speaker but it does not