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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,148 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5148 Topics

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bluesmanAvid Contributor I

asked in Speakers

Era 100 voice control

Have just set up our pair of Era 100 in stereo, absolutely love them, only issue is the mic. They are at other side of the lounge and giving voice commands while they are playing music involves SHOUTING commands. We had this issue with the previous pair of One and One SL and in the end we used an echo dot next to were we sit. We have a spare echo dot but for the life of me I can't remember how to set it up, any help or advice would be appreciated.

HjelleContributor I

As the title says, ran an diagnostics report: **********one reason I thought of myself was a wrong time settling on the sonos but I couldn’t find a time setting anywhere Moderator edit: recorded and removed diagnostic number (identifying information)

340

7 months ago

Flurk666Contributor I

asked in Speakers

play1 can not be found in the app

After a factory reset the play 1 Connects to wifi using the app, but than the app can not find the play1 in the wifi network. I than get a pop-up saying to unplug the play 1, plug back in and than the app should find it but nothing happens…

1555

7 months ago

JimboIVContributor I

asked in Speakers

New app does not find my existing system

Please help me get the new app to connect to my existing system

373

7 months ago

lalvasmithContributor I

asked in Speakers

Adding Era 300 surround speakers to system

I am having trouble adding era 300 speakers to the system. I’ve reset them to factory settings a few times, but they appear as “Era 300 Not Registered” and “Fix it.” The Fix it tab doesn’t respond. When I try to “Add Speaker or Component” neither of the two speakers appear.

400

7 months ago

Mallard248Contributor I

asked in Speakers

Cant use speaker because im “not the owner”

Trying to set up my Play:1 again. Signed into my account which has the Play:1 registered to it in the Sonos app. Can’t do anything now because the system owner has to sign in. I’ve used this speaker before but not in a few months. Sonos setup never goes smoothly.

670

7 months ago

Andrew3809Contributor I

asked in Speakers

issue registering Era 100

I’m having trouble registering my Era 100. I’ve had an existing account for years with multiple Sonos products, but have had issues registering the Era 100. I’ve performed a factory reset each time after failing to register, only to be brought back to the same error message. Any advice for potential registration?

551

7 months ago

Mm79Contributor I

asked in Speakers

Playing on all speakers

Hi, I have a Sonos Play:1, a Sonos One and a Sonos Move. I have them all set up and can play to each room however I'm unable to join them so that the music plays throughout the house. Whenever I try any combination of them I can the following error: Unable to connect. Try again later Any ideas?

1175

7 months ago

mgustasonContributor I

asked in Speakers

change station

When i change stations it goes-to a speaker i am not using. Trying to change stations on my roam and it turns on my speaker in the bathroom. Which of course freaks out the person using it.

Gazza16Contributor I

Hi just downloaded the new app can connect my system up when one of my speakers is connected via the cable but as soon as I disconnect the cable I lose the system connection can’t seem to connect to my new router

140

7 months ago

HulkardoContributor I

asked in Speakers

synfonisk won’t go wifi

I have an Ikea Synfonisk and recently changed my internet supplier and now I can’t configure it to play on wifi as before. Under “manage networks” there’s nothing there and the WM: Disconnected It will only play if a WLAN cable is connected. Why?please help.

260

7 months ago

XON59Contributor I

asked in Speakers

How to setup my sonos era 300 and in stereo

I would like to setup my sonos era 300 in stereo and to be able to use surround sound.

351

7 months ago

KPT98Contributor I

asked in Speakers

New Sonos App Update Issues

I have updated to the new Sonos App. It worked okay for a few days and now I have found my Move to have disappeared from my system. I have tried resetting the device multiple times and have also restarted my WiFi Router and still can't get it to show in app. Last night I loaded the app and it appeared for a brief second then disappeared again... Any ideas as to what I can do, or is this a common issue with the update?

560

7 months ago

Jam52Contributor I

asked in Speakers

system wont recognize move

I cannot see the move speakers when I try to read to system

jprinContributor II

I have arc/minisub/2 one’s. After de-powering, the one’s would not sound and displayed flashing green. I contacted support and they did something to get them playing and told me to ignore the flashing green. A day later the Ones will not play and have flashing green. I read I should not “factory reset” the one’s. I have powered down everything including router to no avail. Also, in the new app I can not find out if they are even connected to wifi. I am trying to play apple music.

190

7 months ago

JAC1Contributor I

asked in Speakers

unable to reconnect play 5

My Play 5 has disconnected itself from my app/ system, I have tried a reset on numerous occasions but nothing..This has happened since the app update, I have had Sonos for 15 years now but starting to think the system is not worth the hassle as it seems very temperamental now..

110

7 months ago

will_26Avid Contributor I

asked in Speakers

sonos play 1’s

It’s odd how two of my Sonos 1’s are suddenly not working , cannot be reset and can’t be added to the new and total crap new app!!!!!I think there is a bit apple naughtiness afoot!!! Sonos is trying to “remove” old play 1 &3 from working !!!beware Sonos it has cost Apple millions !!!!!

7 months ago

slash755Contributor II

asked in Speakers

Connecting 2 Play 3 Speakers

I have 2 Play 3 speakers. One works and can’t the other to connect.How do I pair these together?

7 months ago

HhouterContributor I

asked in Speakers

New Black app

Sonos what have you done. My wife cannot work with the app, she's annoyed. My marriage is at stake. I cannot play any folder from our NAS. When you play a list it keep repeating the first number... Who's in charge for this. It is a joke... please fix it

170

7 months ago

Hans1955Contributor I

asked in Speakers

set up stereo

Can you create a stereo pair with Play 1 and One SL?

SjayneContributor I

I have just changed broadband supplier and I can't get WiFi to work on it. Only via ethernet cable. Have a gen 2 beam. Tried the reset etc and managed dto only get it to work through a cable which I don't really want.. hellp

7 months ago

NickyJMContributor I

asked in Speakers

how to set up 2 seperate systems

Hi I currently use Sonos at home in most of my rooms. I’ve just got 3 more speakers but these are to use in my salon, how do I set these up so that my home music etc doesn’t get played at my work and vice versa?? Can I have two accounts??

130

7 months ago

Zippy2000Contributor I

posted in Speakers

Connection issues to speakers in new app

Since installing the new app I lost my sub, it's just not possible to add to groups due to "connectivity issues". The system still sees the sub as present, so no idea what the problem is. After about an hour of tinkering or so I gave up, deleted the new app and sideloaded the old app (16.1). And guess what, I added the sub with no problems… Unbelievable how a broken product like the new app can get released in the current state. Even if this gets fixed, the reputational damage to Sonos will definitely have impact on sales. So anyways, I can highly recommend sideloading the old app and turning off auto updates.

MalabouContributor I

I have for speakers that always run at three same time. Now all of a sudden I can only connect to one of them at a time. This seems to be only the case since the new app version. Has anyone any ideas what the problem could be? The speakers are all connected to the same wifi as sonos.

7 months ago

JodyschoultzContributor I

posted in Speakers

unusable

While iffy, the old app was still usable when the system glitched and wouldn't connect to wifi. And even though a soft reboot was not an option to due to lack of IT intelligence, a reboot of the entire network (which caused a pain in the arse for many other IoT devices) would work. But now, the bright sparks have introduced an app upgrade that I just don't understand as a technical engineer, because they've somehow disabled most of my speakers. 300s no longer work, sub no longer works, only the arc connected to ethernet works since the upgrade…Well done lads, I needed some expensive bookends! FYI, as an update, the fix…While you removed app capability from the sonos app, you can get speakers working with a lot of awkward dicking about through home assistant. The new and improved app just took us back to an erra of faults and problems. Cheers for lost hours guys through premature deployment and release guys! Can one of you please respond rather than ignore! I paid over £2000 for this se

241

7 months ago

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