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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,150 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5150 Topics

PitschContributor I

Cannot connet anymore to S3 and Sub

Sono does not find my speakers anymore.Its is S3 and Sub. What to do?Thanks, Pitsch

7 months ago

Peter ScheersContributor I

asked in Speakers

Connecting sonos move to wifi

My Sonos move doesn’t register to the wifi. I already started the system again and resetted the wifi.

110

7 months ago

arslanelverAvid Contributor III

asked in Speakers

single era 300 vs stereo pair

Hi everyone!i have a era300 and i really love it. Not into spatial audio thing too much since not all the songs i kinda listen have that mix yet. Nice to be future proofed though. here’s my question; i kinda wanna male it stereo with a second pair (i know era300 stereo but you know what i mean). Anyone out there upgraded from single era300 to a stereo pair? Is it truly worth it and what the second pair allows to soundstage. Thanks ps: i went into the rabbit hole of sonos and bought a second hand five. It hasnt arrived yet but since it’s quite bulky, not sure if i wanna make a stereo pair of that atm.

810

7 months ago

Steve TurnerProducer I

asked in Speakers

Play:1 added, but "Not registered" - fails to link to my Sonos account

I know this has been asked before but the solution is not working!My partner keeps on unplugging a Play:1 speaker used as a surround speaker. Eventually it got so out of date I ended up factory resetting it. That was my mistake. After play:1 updated, when I tried to add it back into the system I got the response “Play:1 Not registered"I repeatedly tried to register it, responded to the tones but got no further. I reset it again, connected via Ethernet but still ended up “Play:1 Not registered"Tried calling UK help but got message “wait time 180 minutes”, tried live chat but no one available.What else can I do?sonos app version S2 80.00.02

5831

7 months ago

RapanafishContributor I

asked in Speakers

Two new Sonos Ones and one of them wont connect

I have existing Sonos speakers in groups as well as single speakers all running fine with no drop out or any issue to speak of. I have two new Ones to add to the system. Tonight one of them connected fine, the other won't finish or finalize set up.I have tried the app on three different devices, turned off my VPN on my phone, even tho I successfully installing the first speaker with that device. I have connedted the speaker via a working ethernet cable and have restarted wifi router, and devices.I have manually added the Pin number from the base of the speaker when on occasion the audio passcode thing doesn't work.I tried the support bot chat and it just closed on me. I have not (and dont really want to) reset the app or factory reset my entire system as the bot was telling me to try.I have factory reset the speaker that wont install. So after all that, is there anything else someone could recommend? TIA Ryan

170

7 months ago

DJamesAvid Contributor I

asked in Speakers

Era 100 Turntable Audio Delay

I have an Era 100 and an Audio-Technica Sound Burger (AT-SB727). I love them both separately, but not as much together…The Sound Burger connected using the Sonos line-in adaptor. Even at the lowest 75ms setting, the audio delay is really annoying! Depending on what record I’m playing, there can be some ‘needle chatter’. The combination of this and the speaker delay can ruin the listening experience at lower volumes. I’m not too fussed by this when the music is at a higher volume, but I mostly like to have music playing in the background. I’ve previously owned a more traditional turntable/amp/speaker setup in the past, and this was never really that noticeable when the sound was synchronised. I understand that the delay is there as a buffer, allowing for optimal group playback. But an option to bypass this would be perfect, even at the expense of losing the group/multi-room functionality. With all of the marketing highlighting the Era series compatibility with turntables, you would thin

LWGContributor I

Why do we hear random “plinking/plunking” sounds almost like water droplets? How do we stop it?

Ksbear3Contributor I

Why is it that my era 100 play mono for a little while then they switch to stereo..I have to disconnect from Bluetooth and reconnect in order to get back to mono

7 months ago

mark_237Contributor I

asked in Speakers

The new update issue

Since I have downloaded the update recently, I have found that my phone struggles to find my Sonos speakers. After a while of closing the app a few times it then links up.What should I do, apart from wait for a new update?

472

7 months ago

AprylContributor I

asked in Speakers

cant get speakers to work after installing new router

New router, user name and password, cannot get speakers to work and tried factory reset to no avail!

252

7 months ago

CarrieSTLContributor I

asked in Speakers

Trouble Adding Device

I am trying to add a new Ray to my existing system, however, I keep getting a message stating I have to update the App. The App is the most up-to-date, and it just gives me the option to “Open”. Any ideas?

MsravenContributor I

I have two paired speakers in my living room and for some reason they’ve just stopped working

Tim H65Contributor I

Why won't Sonos list my albums in Spotify? Just get a message "something went wrong". It will list my playlists and songs, however. I downloaded the latest app from playstore and restarted my phone.Anything else I should do?

110

7 months ago

Hulk1949Contributor I

asked in Speakers

connecting

Trying to connect second Sonos 1 speaker. Right out of box it says it requires update. Cannot get update so can’t connect speaker. Help.

EdytaloContributor I

I have 4 speakers. Since last week I have been able to use just 2 of them as my device doesn't see the other two. I tried to reset them, but without any success. Is it possible that the problem is my device? I use the older type of iphone.

403

7 months ago

Michael9702Contributor I

asked in Speakers

I have NO Grouping Cards. My Speakers act like completely separate systems

Since the update, I have no Grouping cards and the Play/Pause button does not work. My speakers are from 2018. I have to reset the app through My Preferences and Re-login. I have 12 speakers and the app asks me if I want to join the network. I select then it shows me each speaker as a separate System. If I hit select, then it selects that speaker. There is no Group card and the play selection at the bottom and Grouping allows me to select a Group Name but I can only select that one speaker even though I have 5 others that are in Living Room. I have been all through the app and I can’t find where I am going wrong. Has anyone else had this problem?

7 months ago

El BeContributor I

asked in Speakers

vibrating distortion from Playbar

Playbar Sonos 1 is fine except it distorts and vibrates when the sound is high this never happened😅it's very annoying and I just tonight updated the bridge ,it has a slight improvement.still vibrating a sound that makes a music lover want to cry hopelessly,please help me ,guide me... please.

210

7 months ago

Christian BARBEContributor I

posted in Speakers

Nouvelle version application sonos sous androîd

Bonjour,non seulement je n’ai rien demandé, mais depuis ces nouvelles versions UNE CATASTROPHE en terme de fonctionnement. Impossible de retrouver mes listes de qobuz, dysfonctionnement de l’application, obligé de fermer et de ré ouvrir pour supprimer des ouvertures de pages non désirée sur l’écran etc.. etcL’ancienne version était très bien et fonctionnait Le logiciel n’est pas à la hauteur de la qualité de son des enceintes player 5 Vous allez perdre vos clients et des futurs achats à cause de cette application «*****» et je suis poli. Moderator Edit - Translation by Google and Modified in accordance with the Community Code of Conduct:Good morning,not only did I not ask for anything, but since these new versions A CATASTROPHE in terms of operation. Unable to find my qobuz lists, application malfunction, forced to close and re-open to remove unwanted page openings on the screen etc. etc.The old version was very good and worked The software is not up to the sound quality of the player

1303

7 months ago

wolfsterContributor I

asked in Speakers

Sonos App and connection with IOS

I have an existing Sonos Ray sound bar. Trying to hook up on a different net work.Have hard re-set, re-booted, hard wired, and wifi the speak numerous times. Down loaded the app over 2 dozen times and the app continually gets hung up on Software update. It states to go to Sonos.com to complete set up. Followed instructions to go to settings then to “Manage”. But there is no area, tab, link etc to manage the system.Has anyone run into this problem

180

7 months ago

davemcd63Contributor I

asked in Speakers

Network not showing on app.

I have two play ones a play 3 and a boost. after wifi was down for a day they all disappeared off the app. I cannot get them to work again except i have got one play 1 back on the app after reset. The one i have connected disappears and reappears at random. when i click on it it shows no network , so i cant see how its working. Nothing else seems to work.

251

7 months ago

Pathfinder24Contributor I

asked in Speakers

Cracking noise from sonos five

Is anyone having a cracking noise from sonos 5? It happens even when I am not playing music or watching TV.

1625

7 months ago

sevy07Contributor I

asked in Speakers

Products disappear off WIFI and won't reconnect after reset. iPhone app recognises the devices but cannot connect to WIFI

I have 3 Sonos One, 1 Sonos Aura 300 and 1 Port.Last week, all were visible on my iPhone App (iOS 17.5) and Network and were usable. Now 2 of the One’s are visible and work and the Aura too. The other devices are now longer visible as part of my system. They have not been disconnected by me.Tried reconnecting them. My phone finds them, tries to connects, which it says it has, but the connecting to WIFI part fails, although router and WIFI code haven’t changed.What is going on? WIFI is WPA2 and broadcasting both 2,4 and 5 GHZ. All other 60+ devices I have are connected to WIFI with no issues.

170

7 months ago

will_26Avid Contributor I

asked in Speakers

comparability with sonos 1 app

How can Sonos play 1 suddenly not compatible with Sonos 1 app?I used these 1’s on the original app for ages and also used them on the Sonos 2 app, but when I wanted to set up my old connect amp I had to use Sonos 1 app and could not add my 1’s !!!

202

7 months ago

TheFkestUppestContributor I

asked in Speakers

sonos play 5 gen 1 - capacitor value

Hi, does anyone know the value of this capacitor?C27857 Thanks 👍

280

7 months ago

GahamHeadliner I

posted in Speakers

Our most requested product

I just got an email.This must be the restoration of S2 16.1.Due 21st May 2024.https://www.sonos.com/en-us/product-releases

36211

7 months ago

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