Speakers

Beyond Frustrated and about to ask for a refund. Our Sonos Roam will NOT connect to our existing system. IF we can actually get it to work, it creates its own system. We have done everything. Rebooted, logged out/in system, rebooted phone and internet. We have done everything we can possible think of and/or read about. We have done everything to NOT throw this POS across the room and currently opening a bottle of wine.We were able to connect via blue tooth once….yes...once! It seriously has just been a very expensive paper weight.PLEASE HELP!  For the price of this system/speakers, everyone expects MORE. fyi: After reading other posts and responses, we can assure SONOS that we do not have internet/connectivity issues. Our router is new and have had no issues with any other device. Please do not state this is the reason behind all the issues.  

Hi Sonos Community,I just had a very frustrating week trying to get my SONOS PLAY:1 speakers to reconnect after I updated my home Wi-Fi with a new modem. I followed all the SONOS troubleshooting instructions (e.g. resets, turning the modem off/on, trying the older app) and read all the community topics, but nothing worked.Today, I finally got my PLAY:1 speakers reconnected by factoring in one vital step that the SONOS troubleshooting does not include. Remove other devices on your home Wi-Fi network prior to reconnecting your SONOS PLAY:1 speakers. Before removing the other devices, type in your modem ip address in the search bar of your computer and log in to see what devices are using the network. Systematically disconnect them from the home Wi-Fi (e.g. Smart TV, tablets, computers) until you’re left with just your phone with the SONOS app and connected to the home Wi-Fi. NOTE: I did not reset my modem. I left it on and it was connected all the time. Do the factory reset with your PLA

Long story short.I cannot recall my WIFI P/WSo I did as directed and hooked it directly up to my router with TWO different ethernet cables.Still won’t work. Blames me for the power not being on or it being plugged in. IT IS.So I guess that’s that. I now have a expensive paperweight.And just for some history. This thing has been an absolute UX nightmare from the day I got it. Multiple networks, routers etc, and there has alway been issues. Why will it not work simply through a direct connect with ethernet it beyond me.When it works it’s great, but these issues have me looking elsewhere for another solution.I just can’t believe your system and app just basically is so archaic and well, s****.SCREENCAP WITH MY “OPTIONS”. Garbage.Moderator Note: Modified in accordance with the Community Code of Conduct.

I recently gave my Era 100’s to my son, how ever, they still appear in the app as Era 100 LR and Era 100 LR2, how do I remove the speaker from being seen in the App as every time I turn the system on it tells me they’re not connected.Any ideas on how to fix this? Thanks

Dear Sonos Community and Leadership, I’ve been a passionate supporter of Sonos for years, eagerly recommending your products to friends and family, and planning to invest further in your ecosystem. But today, I’m writing this open letter to express my deep disappointment with the current state of the Sonos app. Since the latest update, the app has been plagued with issues: frequent disconnections, poor ergonomics, Wi-Fi connection failures, and more. The problems are so pervasive that it’s impossible to ignore, and judging by the overwhelmingly negative reviews on both the Apple Store and Google Play, I’m clearly not alone in my frustration. Sonos was once a brand that I admired for its innovation and quality. It was the go-to recommendation for anyone looking for top-notch audio solutions. But now, with these unresolved issues, it feels like that once-innovative brand is slipping into obsolescence. This is particularly troubling given the premium price of your products, where customer

Mi bocina sonos 5 esta conectada a wifi, pero Sonos no la detecta. Sólo aparece la luz blanca parpadeando despacio y ahí se queda. Tiene solución? Moderator Note - Translation by Google:My Sonos 5 speaker is connected to Wi-Fi, but Sonos does not detect it. Only the white light appears, blinking slowly, and it stays there. Do you have a solution?

Hi everyone,I’ve been experiencing a frustrating issue with my Sonos system and wanted to see if anyone else has encountered the same problem. Whenever the alarm goes off in the morning, I’m unable to turn it off using the app or the physical buttons on the speaker. The only way I can stop the alarm is by switching the speaker off and on at the main socket.This is my first post here, so I’m hoping the community can help me out. Has anyone else faced this issue? If so, have you found a solution or workaround? Any help would be greatly appreciated!Thanks!

New router and have updated and connected all other speakers. Cannot connect the Play 3 now tho. When the App says it is discovering the Play 3 and is going to play the ID chime, nothing is heard. Then when it goes to the alternative method of having me push the highlighted button, it doesn’t recognize a button push. My guess is that I need to hardwire it to the network via Ethernet cable but I’m concerned I’ll have to redo all the other speakers again…??? 

Is sonos sub gen3 weatherproof and water proof

I’m experiencing a new issue with Sonos Controller for Mac vs 16.3.1 (build 80155014) running on Mac OS Sonoma 14.6.1. I have a small home with one grouping: two stereo-paired Sonos Fives + Sub and five Sonos One SL speakers in various rooms. The five Sonos Ones intermittently cut out and go silent. The Sonos iPhone app says they’re continuing to play (the sound wave animation is showing next to the speaker’s name) but no sound is coming from the speaker. If I remove the speaker from the group and play a track that speaker, it works fine. If I add it back to the group repeatedly, it will continue to play—for a while. I’ve had this issue come up almost daily.I’ve rebooted my router and it doesn’t correct the issue. This never happened prior to the release of the current Sonos Controller for Mac vs 16.3.1. Also, when I quit the Sonos controller and play music via the Music app on my Mac, the speakers all work reliably with no cutting out, so the root cause appears to b the current Sonos

My Sonos Play1 does not complete its set up. After the s2 app finds the speaker, it asks me to connect to its local WiFi and then will try and play a passcode to complete set up. The passcode never plays/this step never works.  I have tried connecting the speaker to the router directly via an either cable. I have also tried without. I’ve tried connecting through the s2 app on the local WiFi and on the home WiFi with the either cable plugged in.I’ve turned off and off. Factory reset, etc but still no luck.  the speak did work on the s2 app perviously with all my other S2 gear. However, I recently reset the play1 to use at a friends house and haven’t been able to reconnect to my system since. does anyone have any suggestions? best regards Simon 

Under system settings the EQ control for a pair of SONOS ONE speakers doesn’t work. I can move the sliders but there is no effect on the sound. If I try adjust L/R balance nothing happens. Also if I set the volume limit to 90% when I leave system settings and then return it is back to ‘off’.Any clues anyone?The new app seems to be unfinished. Very poor UX and as a heavily invested SONOS user I’m really not impressed.

I have a pair of Fives with a turntable connected to one channel.  When I put a record on, unless that pair is already set to the Line-In source, the speakers don’t play the record.  I have to manually switch the source in the app.  My goal is for people to be able to use the turntable without using the Sonos app.When I bought this pair before the update mess, Autoplay worked fine.  I waited patiently for the feature to return to the app, which apparently happened in the July update.  However, autoplay simply does not work for me.  Are there any steps I can take to ensure that autoplay is correctly enabled?  The only setting that I see that looks like it would turn the autoplay feature on/off is the “Autoplay room” setting, which is set to the stereo pair.

I have a problem with connecting Roam with my app on IPhone. Nightmare! I was trying everything! Waiting time for the help on phone…. 50 min. Help!!!!!!!

My Sonos worked fine until I moved it to a different room. Now the app can’t find it despite at least a dozen attempts.my laptop and phone play through it wirelessly without a problem

Hi,I went through all possible FAQ but I still have the following issues:the app cannot detect the speaker; the app detect the speaker but when it tries to join the wifi, it says that it is impossible to connect to the wifi (even with the recommended configuration).Conclusion: I cannot add the speaker in the app. Seems that the speaker is working when I connect to the smart TV but cannot do anything in the app.Given the recent issues, should I just wait for an app update or do you have any advises?Thank you 

I’ve been having trouble connecting my era’s 100, I’ve done all possible procedures, any body has a similar issue ??

Hi team I'm having trouble with my new Era 300. Unsure if it's user error, generation of products not getting along, or an issue with the app.I have a turntable connected to the Era 300 via line in. It plays audio from the Era 300 without issue.I have a separate speakers, in a different room, consisting of a Beam (gen 1) and 2 x symfonisks as surround ('living room') In the app, I am then attempting to share the sound with the living room speakers, by ticking the living room in the grouping option and selecting 'apply'. When I do this, the sound stops from the era 300 and is not shared with the living room.When I reopen the grouping option, the living room is Un-selected. This seems to repeat - as if the living room is rejecting the audio from the era 300.Really is a bummer, as I only bought the era 300 so I could share the turntable audio across rooms. Any ideas?

I’ve had two Sonos Play:1s for years, gradually adding a Beam and Port, a couple Play:3s. Have loved the system and worked through the various updates over the years. Recently, both Play:1 speakers stopped working at roughly the same time (not sure if literally stopped at same time or what…but discovered one stopped lighting up, and on checking the other realized it was also dead). Neither device will power up now (no light in the top).  Are there steps we can take to revive? Unplugged both for a couple days but still no joy when we plug back in.

I did a diagnostic on my play1 .*********** and ************can you tell me what does the code mean?Moderator edit: Diagnostic numbers recorded and removed

Hey community doing a factory reset in Sonos one, it appears on screen to connect for a split second then disappears remaining disconnected.  any thoughts on how to get around this?  App is current.  All other speakers connected no probs. 

Hi I am having issues with my sub gen 3 that was working and now it won't even connect via ethernet cable. To be honest I have had so many issues with sonos that I'm seriously considering a different system but my house has a speaker in every room. I tried to speak tp somos help line and that turned out to be as helpful as petrol putting out a fire. Can anyone help?Thanks 

I have owned multiple Sonos products for the past few years in different rooms solely for music - speakers + subs. Always loved the great sound and convenience of the music I want wherever in the house I am. Particularly liked kicking back with the wife and having chilled Saturday night listening to favourite tunes. However the new app has ruined everything. Try to listen and it plays in random rooms not the one I’m in despite careful selection of where I am. When a song does play I have no volume control, can’t stop, pause or play new songs. It’s uncontrollable which is contrary to everything this system should deliver. I’ve spent £000’s on this and not only is it now rubbish and not fit for purpose has negatively impacted my quality of life. Weekend nights with music are now frustrating fights with a system I genuinely can’t control. I want my money back. A letter from the CEO might be touchy feely but I want this sorted now. I paid for something I expected to work. 

Hey there - Recently I noticed my playbar has a buzzing sound at a certain base frequency.  Most of the time it sounds great, without issue - but when it does a low hum it almost sounds as though there’s a buzz/rattle sound, I can’t identify any loose item.  I’m not sure what the issue is.. 

 What is happening:Just unboxed my new Era 100 Installed the Sonos app for android The app finds the device, connects, and tries to update the device The update fails and the app provides no details at all, of what the problem could be The app is unusable because it forces me to update the device, I can’t do anything until the device is updated. What have I done? I have re-installed the Android app twice I have rebooted the Era 100 about five times I have rebooted my home Wi-Fi router (my phone, laptop, and iPad are all connected to the internet just fine so this was simply out of despair) I can see on my Wi-Fi router the Sonos is assigned an IPv4 and IPv6 address. I can ping the Sonos IP from my laptop I can open https://sonor-ip-here:1443/ and get a 403 forbidden response, so the Sonos is alive and connected to the network I am sitting at my desk. The Sonos is on my desk. My Wi-Fi router is on my desk. Everything is within 1 meter of everything else. I have run out of ideas. There sh