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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4846 Topics
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mgag02Contributor I
asked in Speakers
Apple play code

Suddenly, when connecting Sonos one speaker to iPhone, I get request to provide Airplay code. I don’t have Apple TV nor have Airplay set up with a code. Not sure why it started asking for this or where the code may be. 

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Ken_Griffiths
6 months ago
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Daver71Contributor I
asked in Speakers
Unable to link Sonos One speakers to new Virgin Media router

Having upgraded my Vigin media router to get 1GB my Sonos one speakers won’t reconnect to the Wi-Fi. I have. Followed usual guidance but no joy. Is this something to do with 2.4 vs bandwidth? Hoping there’s  a simple solution as fair to say I’m not very technical! Any help much appreciated.

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N
6 months ago
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dextechContributor I
asked in Speakers
Beam2 & Era 100 Multi Use Zones

Hi, I have a family room which has a seating area around the TV with a Beam 2. Across the room a few metres I have a pair of Era 100’s. One Era is in the kitchen area and the other is in the dining area. Can I use the 3 speakers as 3 zones so split the Era 100’s into 2 zones and run them as mono? Therefore the kids could watch TV quietly using the Beam then I could listen to radio in the kitchen and have the dining room Era off. Then at a party turn on all 3 to have the party mode or use the Era as rears for the Beam when a film is on?. Is this possible? Thanks Sam

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D
6 months ago
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KdubuContributor I
asked in Speakers
play3 and roam on same system

can a play3 and a roam be used at the same time

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106rallye
6 months ago
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Daddy RabbitContributor II
asked in Speakers
sonos era 300 - EQ

Just asking about using the eq. I surely hope the eq is more than just two lines ( bass and treble ) using slider to adjust. The reviews I read were really topping up EQ. They made it sound like you had infinite ways to adjust. Hope I’m wrong cause it may go back

6313
D
6 months ago
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DC75Contributor I
asked in Speakers
Speakers won't connect to sky broadband hub

Hey all, I recently changed to sky broadband from BT and since changing I cannot get my speakers to connect to the new network.I have separated the 2.4 & 5ghz channels and also turned off the sync and still nothing it's done my head in so much. Anybody know what settings are required to get them working?. I'm trying to setup up a play 1 & 3 and also a beam. Many thanks for any advice in advance also. 

35153
S
6 months ago
rongural
ronguralContributor I
asked in Speakers
What to do with my Play 3

This a question asking for suggestions: I oriiginally had the play 3 and 2 play 1s to play music in our dining room. A few years later, I invested in the Sonos Arc and am now using the 2 play 1s as rear speakers for our tv setup. So what’s the best use now for the play 3 - which is no longer involved with the Arc setup?

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6 months ago
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drjayyoContributor I
posted in Speakers
HELP WITH THE PORT!

hi everyone!i need some help/ advice on what is the best set up/arrnagements to use....i have my 65” tvtv, sonos beam 2 soundbar, sub and 2x one sl’s. recently added the sonos port through my pioneer mixing desk, for my technics sl1200mk 2’s turntables as i dont mind a bit of a mix with my vinyls..… whats annoying is that the tv has to be manually switched to the port setting on the app on my phone.., and voice control (morgan freemans annoying voice) wont respond poperly/consistently! i have my tv audio, and then line in/turntables. morgan and the app asks me everytime whether its ok the tv will be-muted when i play my decks (.. ergh,,duh.)  and then has 2 sound systems for the port and lounge!  why is this not simpler?? maybe im an idiot..but i just dropped 600 on the sonos port, just so i could  use the sonos speaker system but this is getting embarrassing with the constant sound tech fails, and i swear if morgan says ‘ im listening… again- its driving me %^& miss-daisy-crazy… w

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buzz
6 months ago
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Phil MallettAvid Contributor I
asked in Speakers
Use a speaker at work

Hi I want to take an old Play 5 & use it from a similarly old iPad mini at work on a different network. Do I need 2 accounts? 1for home & another for work?

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P
6 months ago
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mertoncmContributor I
asked in Speakers
Sonos One downgrade

Accidentally upgraded to S2.  Need to downgrade my Sonos ones to be compatible with S1 controller.  Reset and they are at flashing green, but S1 controller add device option is greyed out.  So mad! Need help!

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Schlumpf
6 months ago
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AfteraffectContributor I
asked in Speakers
era300

I have a Pixel 8 pro and looking to buy 2 era300 speakers and subscribing to apple music.(Currently using Amazon music) I have a query if someone can answer. With the Sonos 2 app and apple music connected as a service in the the app.  Does the Dolby Atmos/spaital audio work if I select music directly via the Sonos app? I know this works on iPhone, but need clarification whether it works on pixel 8 pro. thanks  

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A
6 months ago
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H0SK1NSContributor I
asked in Speakers
Sonos Amp and Sonos One very quiet

Hello there  I have a Sonos Amp and a number of Sonos Ones around the house. Whenever we play records in the house the volume on the Soho One is very quiet, relatively. By which I mean if you turn the volume way up it sounds fine, but then anything else played is super loud, and needs to be dialled back.  This happens across all speakers and there are no apparent issues with the setup, cables and connections are all fine. The record player is a Audi-technical and has never given me issues  Has anyone encountered this? Is this expected and just part of the setup, or is this something that with further investigations can be amended  Thanks in advance for any assistance  

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G
6 months ago
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Jcoll21Contributor I
posted in Speakers
Era 300 front driver off in surround - topics being closed

Just wanting an update on this topic. I see requests for this are going on a year old and all topics relating to it are being closed for comments. Is this a feature that is being worked on? I recently bought 2 ERA 300’s and now debating returning them after finding this out. Like others have said I paid for 6 drivers and want to be able to use 6 drivers. Is there any updates on this concern that many customers seem to share?

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jgatie
6 months ago
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SaigoContributor I
asked in Speakers
Sonos Era 100 not connecting to Sony PS-LX310BT Turntable via bluetooth

I recently bought two sonos era 100 speakers and no matter what I do neither one of them will connect to my sony PS-LX310BT turntable. I’ve had the turntable for awhile now and it has no problem connecting to other bluetooth speakers but they just won’t connect to my era 100 speakers.

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6 months ago
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remmContributor I
asked in Speakers
Sonos Move and bluetooth

Is it posible to play music vía Bluetooth on 2 Sonos Move at the sane time? I don’t mean paires in stereo mode, but paired.

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N
6 months ago
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JonnyFitzContributor I
posted in Speakers
Mobile device cannot connect to beam

Hi,Apologies if this has been asked before. I am a sonos owner for over 10 years and fairly familiar with the software issues however I have just made some changes to my network (same router) but I cannot get my products to connect. Network is 2.4ghz...WPA2. Every time i go through the wizard I get the mobile device cannot connect to beam, although I am stood right next to it. Any suggestions….driving me crazy. I am unable to reset anything as this is greyed out on the app. Thanks

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Airgetlam
6 months ago
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cooltopContributor I
asked in Speakers
How to make all speakers play automatically when music starts

I am trying to figure how to make all speakers to play music through the complete house when I hit play on my phone.    I have then all in one group but only the 2 speakers in the room that is connected to by Bluetooth plays. I have to go around and hit the play button on each speaker to make it start playing

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jgatie
6 months ago
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JDBJContributor I
asked in Speakers
Speakers playing with no source!

My Sonos speakers are playing and I can’t stop them.  My iPad is complete shut down and so is my iPhone.  Where is the music coming from? God??

2318
buzz
6 months ago
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Benno.Contributor I
posted in Speakers
Grouping 4x era 100's

Hello,.I have a larger shed area that I have mounted 4x ERA100s, 1 in each corner. Is there a way to set these up so they are always grouped together. Currently I can only set up 2 and then i have to add/group the other 2 every time I turn the system on. Thank you.

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jgatie
6 months ago
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burkehContributor I
asked in Speakers
SONOS Play:5 will not connect to network

Evey time I try to connect to my Play:5 on another network, I get all te way through until the last process, where I get the last message (see below).  We tried this on other wi-fi networks and get the same message.  All other Sonos connect without a problem.     

4269
Airgetlam
6 months ago
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jehbmwContributor I
posted in Speakers
Shipping labels for recycling

I have 5 return labels for items I am sending for recycling. One label shows a weight of 0.9lb, so I know that is for the Bridge. However 2 of them are for items that are 8.33lbs and 2 are for items with 3.1lbs on them. The Play 3 weighs just under 6lbs. I just want to make sure I have the correct shipping labels on the correct items.

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J
6 months ago
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ZoeZoeContributor I
asked in Speakers
Tried to add speaker but says Incompatible Software Versions

I have had two Sonos One SL speakers for ages that work fine. Today I tried to connect a new third Sonos One SL speaker. I did the updates etc but it says this error for the new speaker: "Incompatible Software Versions. The version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled".Please can someone tell me a simple and quick fix for this please. Thank you

3564
Z
6 months ago
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Joseph2124Contributor I
asked in Speakers
Paired speakers alternating sound

I have two Era 100 speakers that are paired. Music will often cut out in one of the speakers for a few seconds before coming back on. You can’t really hear it if you’re a distance from the speakers but you can really notice it if you’re facing them with one speaker on your left and right. It almost feels like the music is bouncing between both of the speakers. Any suggestions for how to fix this?

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AjTrek1
6 months ago
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Roscar71Contributor I
asked in Speakers
Cambridge cnx v2 e Sonos Beam

Hi, Can I connect the streamer directly to the Sonos Beam to listen to music?

282
R
6 months ago
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editgodlasTrending Lyricist I
posted in Speakers
Speakers still cutting out....

So for some reason my last post was closed without a resolution:So I am following up here: Ok so here’s a delayed brief update on my deleted post above…I replaced my home router and extender with a new ASUS mesh router and then spent 4 hours getting all my Sonos devices onto the new network (despite I having the same name and password as the previous one, all my other devices in my house joined seamlessly). Like before the main soundbar was connected via Ethernet the system continued to cut out intermittently and a few days later unfortunately the new mesh extender I had just purchased died and I had to return to the manufacturer and get a replacement. When the replacement mesh router arrived I set them up again and spent another 4 hours trying to get my Sonos to connect to the network (with the new router). The system seemed to be behaving well and the sound did not drop out but this time the sub woofer in my living room was not playing any audio despite saying it was successfully con

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6 months ago
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