Contributor I

Architectual Speakers Not Playing TV Volume (Sonos Soundbar Is)

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Helping my parents at their new house. They have Sonos Arc Soundbar with Architectural Speakers. The system when playing music from the Sonos app or phone play on all speakers (soundbar and architectural speakers). However, when watching TV, only the soundbar plays the TV audio. Have tried a bunch of things recommended on the internet with no luck.

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Stanley_4

Grand Maestro

Are the speakers showing as being part of the TV room?

Does the program that you are watching have surround channels and is there any sound on them? What are you watching?

N

nik9669a

Senior Virtuoso

Helping my parents at their new house. They have Sonos Arc Soundbar with Architectural Speakers. The system when playing music from the Sonos app or phone play on all speakers (soundbar and architectural speakers). However, when watching TV, only the soundbar plays the TV audio. Have tried a bunch of things recommended on the internet with no luck.

When streaming music, the music is sent to both the front and the surround speakers in a home theatre setup. When watching a tv program, it’s entirely dependent on the format of the program being transmitted. If there’s no “surround” data to be played, there’s nothing for those surround speakers to do. If the Arc is receiving a stereo video source the decoder can’t arbitrarily decide to send some sound to the rear speakers. It’s relying on the signal to tell it what “sounds” to send to what speakers.

A

Ap147Author

Contributor I

Are the speakers showing as being part of the TV room?

Does the program that you are watching have surround channels and is there any sound on them? What are you watching?

Where would you be able to check that? Sorry newbie to sonos.

A

Ap147Author

Contributor I

Helping my parents at their new house. They have Sonos Arc Soundbar with Architectural Speakers. The system when playing music from the Sonos app or phone play on all speakers (soundbar and architectural speakers). However, when watching TV, only the soundbar plays the TV audio. Have tried a bunch of things recommended on the internet with no luck.

When streaming music, the music is sent to both the front and the surround speakers in a home theatre setup. When watching a tv program, it’s entirely dependent on the format of the program being transmitted. If there’s no “surround” data to be played, there’s nothing for those surround speakers to do. If the Arc is receiving a stereo video source the decoder can’t arbitrarily decide to send some sound to the rear speakers. It’s relying on the signal to tell it what “sounds” to send to what speakers.

It doesn’t work for anything. NFL (NFL App and Youtube TV), NHL (Hulu), Movies/Shows (Netflix). All platforms that work on surround properly back at home

jgatie

Where would you be able to check that? Sorry newbie to sonos.

In the Sonos app, the TV source type shows on the lower right of the Now Playing screen for the TV room. It should say something like “DD 5.1” or “Dolby Atmos” if you are getting surround sound. If not, you need to adjust the settings on your TV or the source of the content (cable box, streaming device).

A

Ap147Author

Contributor I

I think we may be getting somewhere. It says TV and then HDMI under it. The people that set it up did not use an optical cord either. It is some sort of receiver box. Not sure if that is normal.

A

Ap147Author

Contributor I

Where would you be able to check that? Sorry newbie to sonos.

In the Sonos app, the TV source type shows on the lower left of the Now Playing screen for the TV room. It should say something like “DD 5.1” or “Dolby Atmos” if you are getting surround sound. If not, you need to adjust the settings on your TV or the source of the content (cable box, streaming device).

So, I have volume!!! Very silly but there actually was volume coming out of the architecture speakers but was so very faint you could hardly hear it. To add some more background, there going to be 2 more speakers on the back porch. I say going to be because the company these were ordered through did not have a second amp OR the subwoofer. So hopefully when those get added it equalizes the sound. My last question is, is there a way to lower the bar volume? That way I can turn the volume up and get more out of the architectural? I cranked the surround volume +15 and it still is fairly underwhelming compared to the music when played out of them

jgatie

I think we may be getting somewhere. It says TV and then HDMI under it. The people that set it up did not use an optical cord either. It is some sort of receiver box. Not sure if that is normal.

Sorry, the new app has the format in the lower right. Check again.

Stanley_4

Grand Maestro

Go to the App's settings, look at the TV Room, down a bit it will show what is part of the room. Should be Arc Sub and Amp in the list. If the Amp is not there you need to go through the setup steps to add the Amp as Surrounds.

Unless your TV doesn't support it you should use the Sonos supplied HDMI cable from the TV's ARC/eARC output to the Sonos Arc. If too short you can substitute a cable of the same ratings but longer.

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