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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5154 Topics
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phildaman888Contributor I
asked in Speakers
sub works when wants too

I’ve had my system for awhile and no problems well till now and I’m familiar with Sonos and the app but my sub is going in and out and not sure why . when it’s not playing it’s blinking green a slow blinking green. I go into app and switch the sub off and on turn up the bass and turn down just messing with it and sometimes I want to say it sometimes works and will come on but it doesn’t work every time and I’ve done the basic by turning off by resetting app by resetting my WiFi to no avail and I’m lost and really want it to work I really enjoy my sub.. well when it works:( 

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7 months ago
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LoftboyContributor I
asked in Speakers
Sonos System stuck

Ok, deep breath. Been using S1, wanted to add a couple of Amps. One Amp connected fine, other one couldn’t as I was told it’s already updated for S2. So I made the decision to move to S2.  Went through the settings to get the system ready for S2. Some old Play 5s and an old Connect weren’t compatible so agreed to have them removed. Once that was done I was sent to download S2 (iOS), opened it and clicked join existing system. Couldn’t find anything. Tried multiple times. No good. Clicked start new system and added the already updated Amp. All good.  Thought I’d reset the S1 Amp. Flashing green light - tried to add to S2 but told it needs an updated and to join its own WiFi. Joined WiFi - update never ends and iPhone connects to house WiFi during. Tried multiple times, same result.  S1 is now stuck. It’s removed my old speakers, left the S2 compatible ones. Tried to add the original Amp back in but S1 app keeps saying I need to update app and sends me to S2. I’m going round in circles a

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7 months ago
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NightflashContributor I
asked in Speakers
how do i connect two play:5’s gen 1 to my tv as a surround. i also have a sonos CONNECT gen 1

I got a play 5 for €20 and thinking of buying another one for €40Also thinking about getting a connect for €25 off marketplace. And I was wondering if I’m able to connect the connect gen 1 to my tv and use the two play:5’s as stereo for the tv

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7 months ago
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mikedavisonContributor I
asked in Speakers
sonos room stopped working with wired speakers

I have 5 rooms on my system. All were working fine previously. Now 1 of the doesn’t play audio. The 2 speakers in this room are wired. It shows upon the app, but no sound. 

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7 months ago
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LeehendoContributor I
asked in Speakers
sonos is pants!!!

Sonos you are quickly becoming a pain in the arse - your products were wicked now they takes ages to configure every update cause endless connection issues - every time I try to connect all the products in the house - it works for a short while then drops out /- I go into the system it asks me to sign in as owner - I try with the same credentials I have login here with and it just goes back as asks me again! I have 8 products from sound bar 3’s 5’s and 1’s - all about to go in the bin !!!! And what’s more went to bed last night trying to find the timer - it has gone - what muppet thought that was good idea - really painful and thinking I have wasted money now! 

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jgatie
7 months ago
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HighvoltageguyContributor I
asked in Speakers
Sonos Not Playing AppleMusic Songs

Downloaded the new Sonos App and went to play songs from Apple music through Sonos. Before the update, I would use the Sonos app and pic a song from my list, and Sonos would start playing. I'd go into the que and see EVERY song I have on Apple in the que and I would have Sonos shuffle. Why is this no longer an option?Now I pick a song from the list and it just adds that one song to the que. I want Sonos to play/run through my entire Apple song list. Has this option been removed? 

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7 months ago
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Red1esqContributor I
asked in Speakers
Can’t Add Play:1 to my account

Hi,I searched around, and googled the error messages I have, but am having no luck.  Perhaps as this is an older device, the answers are harder to find.  Anyway, see if anyone can help…I recently moved and setting up a Play:1 in my new home. All other Sonos speakers set up correctly, except this Play:1. I did a hardware reset. Still setup failed. I did a hardware reset in the end. Still setup failed.  The error message says "There was a problem linking your Play:1 to your account", no reason or details given for fail. I logged out of Sonos app and logged back in.  Have u plugged the device and did a reset.  Nothing works. The Play:1 is shown in System/Products as "Not registered". Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”.  When I hit the “Continue” link, the Sonos app crashes.  I have to reopen the app.  I try same and it crashes.  At this point I cannot move forward with trying to register the Play:1 to my account.  

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7 months ago
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Century2022Contributor I
asked in Speakers
Product disappeared and now wont link to other speaker

From upgrading the Sonos app I’ve had a speaker disappear, once reinstalled after a factory reset it wont link to the existing speaker

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7 months ago
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JohnDonovanContributor I
asked in Speakers
Play 3 won't connect - 50 mins on the phone to support ?

Hi,  I have a Play 3 - It will not pass the final connection to system check where it plays an ‘audio pin’ - this is both wired and via wifi. I have tried the S1 app but it tells me the Play 3 is on S2 firmware !I’m on the line to Sonos support UK - it estimated 40 mins but I’m now at 50 mins!Is there anything  else I can try ?  

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7 months ago
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XlandContributor III
asked in Speakers
Play 1’s driving me mad cannot figure this out

My system compromises of a gen 1 beam in my sons games room, A gen 1 beam 2 play ones and a sub in the living room and finally 2 play ones in the kitchen.The 2 play ones in the kitchen have so much lag on play, stop volume up and down etc… the other speakers are fine. Now here comes the head scracher the 2 play ones are in the same room as my Unifi AP and connected to the AP on 5ghz and have a strong signal the other rooms are further away and have dropped to 2.4ghz but they all do not have any lag at all.

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7 months ago
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h1_philContributor I
asked in Speakers
Network Loop with 2 speakers connected by Ethernet

I’ve had a Beam Gen 2 for a while now, which is connected to my Network by Ethernet on Router 1 and haven’t had any problems.The problem started when I bought a second Beam Gen 2 and tried to connect that to my network via Ethernet to Router 2.  As soon as I connect the Ethernet cable, the network becomes unstable, devices keep dropping out and everything has really slow Internet connection.  I thought it was the new router (Router 2) that I had bought, but the Asus tech support said it was a device on my network creating a loop.  Sure enough, as soon as I unplug the second speaker, the loop stops and everything starts working again.I have successfully set the system up with the second speaker connected through wi-fi and I have no issues.  I want to set the second speaker up via Ethernet so it doesn’t hog the wi-fi bandwidth for my other devices when streaming.Another weird thing, is when the second speaker is connected through wi-fi, when I look at the connection to it on my Network G

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7 months ago
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JacqhoogContributor I
asked in Speakers
the new update

Can’t select the device to play the music. It stars in the top device in the row. And I can’t rename the group of that top device pair. Please help me to understand the new basics.

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7 months ago
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JamMusic2024Contributor I
asked in Speakers
Has anyone used fives + sub outside?

Hello wonderful community!I’m having some small event in my garden and plan to play some music for my guests on my five pair and sub gen 3.They will be under the roof of a small kiosk/pavilion so I will not worry about raining on them.My question is does the sub make a difference outside?Thank you, PS: a little annoyed about the latest forced update, but in the end all went well. 

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Stanley_4
7 months ago
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MadsballingContributor I
asked in Speakers
i can not serch for songs etc

I can not search for a song on my iPhone after the update. I can go to diretly to spotify and find a playlist, but i can search for anything, not song album singer etc. The system works with my husbands android phone 

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7 months ago
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XlandContributor III
asked in Speakers
New APP and play 1 problem

 My system compromises of a gen 1 beam in my sons games room, A gen 1 beam 2 play ones and a sub in the living room and finally 2 play ones in the kitchen.The 2 play ones in the kitchen have so much lag on play, stop volume up and down etc… the other speakers are fine. Now here comes the head scracher the 2 play ones are in the same room as my Unifi AP and connected to the AP on 5ghz and have a strong signal the other rooms are further away and have dropped to 2.4ghz but they all do not have any lag at all.

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7 months ago
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PsychopanoContributor I
asked in Speakers
connecting speakers to iPhone

Can you connect Sonos SL via Bluetooth without WiFi?

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7 months ago
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JPPadreContributor I
asked in Speakers
Sonos app update

Hi. my Sonos app recently updated. I used to be able to disconnect my music from the Sonos SL speaker via the app. This would stop the music. Since the update this week, I can’t find anywhere on the app to disconnect the music. Is there a way to do this? Thanks.

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7 months ago
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shonasdaddyEnthusiast I
asked in Speakers
4 devices with inet6 addr: dropping RX packets

Hi,I've searched the forums and google but cant seem to find the answer.I have 5 speakers on my network that are loosing some RX packets. 2 x beams and 3 x play 1s. I can see a pattern between these speakers and the rest of my system but I don't know if it related to the packet loss. The 5 speakers all have inet6 addr: in both eth0 (WAN interface) and br0 (LAN bridge), and WM: 0 but no OTP: at the bottom of the list in the Sonos Controller About My system menu.The packet loss is mostly on br0 LAN bridge for all the problem speakers.  running /sbin/ifconfigbr0 Link encap:Ethernet HWaddr 94:9F:3E:72:E8:7A inet addr:192.168.1.17 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::969f:3eff:fe72:e87a%1995899440/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:505413 errors:0 dropped:421 overruns:0 frame:0 TX packets:16141 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0

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7 months ago
BOL74
BOL74Avid Contributor I
asked in Speakers
Upgrade discount

Happy Sunday👋 This question might be solved in other topics…i try look around but i could not find any of my wonders.What is this upgrade discount(or whatever it’s called)?I was checking my gear and it looks like i got two playbase’s with 15% on each….and then what?Let’s say i wanted a Era 300. Can i order one and get 30% off? Or it’s just one for one?(15%)Or let’s say i order a Era 300 bundle(two Era 300’s) witch is discount on….can i get additional 30% off from that deal?In yours opinion….when and what will be an ideal buy from Sonos with 2x15% upgrade discount? Enjoy your Day🙏

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7 months ago
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New Speaker UserContributor I
asked in Speakers
Speaker newbie - adding outdoor speakers

I have a Sonos Play 5 (gen 1) and I’d love to add some speakers to our patio as a surprise to my husband for his birthday. These speakers would live outside permanently and ideally be able to play the same music both inside and out when we have friends over. I’m on a budget and I’m also not super knowledgeable about these things. Do I need to have an amp? Can I just do outdoor speakers? Do they have to be Sonos brand? What’s the deal with all this? 

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jgatie
7 months ago
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chriswaContributor I
asked in Speakers
adding/deleting/adjusting positions of songs in queue

Hi, recently updated the Sonos App on my Android phone. Now struggling to see how to adjust the music in the queue. Before I could move songs about, add or delete songs. The functionality appears to have disappeared? Any help would be appreciated. Thanks.

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7 months ago
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x-007Contributor I
asked in Speakers
Sonos One Not completing software update

New to me Sonos One - completed a factory reset - sonos app finds the speaker & asks if i want to connect - Proceed with connection and the app says that a software update must be completed in order to proceed.  Successfully initiate the upgrade but it never completes.  I have let it run for over 24 hours.  I have re-booted my modem, my souter and completed another factory reset and got the same outcome.  SONOS Cust Serv (after waiting 90 mins to connect - that should tell you something - has me do it all again and surprise - same outcome ) conclude that the issue is my EERO Router and extenders.  Interesting - I have 8 other speakers that work perfectly well on my network.  Sonos you can’t have it both ways.  

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7 months ago
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sfareContributor I
asked in Speakers
just bought new 5 speakers and cannot set up, stuck in update loop

i have just purchased two new 5 speakers and cannot get them to set up. app keeps asking me to update app and then when I try it puts me in a loop asking me to sign in as the system owner. I am the system owner. Does not matter if I try over wifi or directly to router. Have rebooted router, reinstalled app, done anything I can think of. Seems there is no fix that I know of. Is there a fix? I have seen folks mention an app you can download to the mac desktop, but I cannot find that in the app store…. Is there a fix? Or do I box them up and send them back?

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7 months ago
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Fillmore10000Contributor I
asked in Speakers
Play 1 and Play 3 compatability with latest app

I have a Play 1 and a Play 3 (bought in 2014). So first versions of those speakers I believe.To date I was able to keep using them via the S1 app, but last week I had an A/V company install a Sonos Port to re-activate a few in-ceiling speakers in our home. As part of this they added the latest Sonos app to my phone, and now I can no longer connect Play 1 and Play 3 to the app.  Can the Play 1 and Play 3 continue to be used? If so, how can I add them to the new Sonos app? The new app does not recognize the Play 1 and Play 3 when I search. If they CAN be added? Can I group them with the Port within the app?

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jgatie
7 months ago
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CdlhjContributor I
asked in Speakers
Sonos One SL does not work with new app

Since the new app is (NOT) working my Sonos One SL stopped working, but the other speaker Sonos One (was stereo with SL in the same group) works well. I tried to reset the speaker to factory defaults, everything works fine in the app, but finaly after connecting to WLAN I got following message:Sonos One SL has been added but may not appear in the system settings. In this case, unplug the power cable and plug it in to complete the setup via the system settings.As I did it still no One SL in the system settings. I tried it with different devices (LG Smartphone, Lenovo tablett) but still no way. Anybodys suggestions?Thanks in advance! 

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7 months ago
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