Speakers

Multiple speakers are unusable  and won’t play.volume bar shows nothing 

I have a Sonos one speaker directly plugged into my router via Cat 5 Ethernet cable.  The speaker is about 100 feet away from my router. But is hard wired in.  Sometimes my speaker will play all day long, sometimes the speaker will play for 30 seconds.  The Ethernet cable is good.  I have done a factory reset in the speaker.  Why do I have so much trouble using this speaker?  Do I need to set it up as a group?  I have had issues with this forever now and can’t seem to figure out what the issue is.  Please help!!

ERA 100 is my first Sonos equipment. I attempted to set it up using the SONOS app on my iPhone. The set up went through smoothly. But at the end, I got this message: “Your Era 100 has been added but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings”. I followed these instructions, but my Era 100 did not show up in the systemI have repeated this step several times by factory resetting the Era 100 and trying again. It does not work.Any idea to resolve this issue will be very much appreciated.

I get various error codes: 30, 1000, blah blah.  It’s all nonsense.I spent 3.5 hours on the phone with two different Support people, over two different sessions, only to have the second guy tell me at the end of 2 hours that I am hitting a KNOWN issue/bug with THEIR system, and that they will email me when it’s fixed.The next day (4 days ago) Level 2 Support sends me a “try these things” email -- all of which was already tried.  The email references my case number, so it’s as if they never read the case.Factory resets were tried.  Connecting the Play:1 to wifi and ethernet cable were tried. Uploaded multiple sets of diagnostics.I replied to that email, asking when their issue would be fixed… still no reply 4 days later. Looks like the Sonos platform is not what it used to be.I’ve had issues in the past, and always received excellent support, but that was a few years ago.Seems those days are gone...

I have 2 speakers on a Sonos amp. Can I pair the amp with a Sonos 1? Also, can I pair a Sonos Move to them as well? 

So check this out. I wasted the better part of this last weekend troubleshooting our Sonos speakers at home. Good times. Honestly all of the thousands of $$$ spent on these things…  was so close to all winding up in the dumpster/landfill.  I recently upgraded our home network to Ubiquiti from a Chinese mesh platform. Generally works about 1000% better, but with the mesh we had the option of putting a puck near these speakers and connecting with a LAN cable. Now we are 100% wireless. I followed all of the provided steps to remedy, but no matter what I tried devices would not add back to the system even after a factory reset.  Until I realized that one old play:1 was connected with ethernet. Once I pullled the cable out of that guy everything was fine… minus some minor issues. My question is now “why the hell is this a problem?” They were still all on the same network and I would like to be able to hard wire some devices to reduce the number of wireless clients for

You guys should develop a mini speaker that would plug directly into a power outlet like a nightlight, so we can put them all over our house with no wires… you could call it the “Sonos Plug” 🤗

Sonos Era 100s disconnected, cannot reconnect

I updated my app and lost connection with my speakers. I have 3 p1. After many hours I was able to connect 2 speakers. One is on Ethernet and the other is WiFi. No matter what I do I can not get the 3rd to connect! Any ideas? I’m not tech savvy but willing to try

When I target a speaker using AirPlay, its group is reset and I have to create the group again. This happens very consistently for all my speakers and from all my devices (Mac, iPhone, iPad). Is this a known bug?

Dispongo de dos SONOS FIVE, uno de ellos conectados por cable ethernet, para escuchar música, y una barra de sonido SONOS ARC, junto con dos SONOS ONE (gen 2) destinadas al audio de mi TV. Tras la última actualización de la aplicación, desaparecieron SONOS ARC y los dos SONOS ONE. Realicé unos cincuenta intentos para conectarlos, pero fue inútil. Aparecían errores 1000, 1060 ………. y mensajes varios (“Sonos se ha añadido pero puede que no aparezca en tu sistema…”, “Ha habido un problema al buscar actualizaciones, código de error 1000”………., etc.) Me puse en contacto con el servicio técnico en dos ocasiones, pero no pudo solucionar absolutamente nada. Después de más de seis horas probando todo lo que se me ocurrió, al final conseguí la solución que comparto por si a alguien le puede servir.1º) Restablecer la app (Cuenta - preferencias de app - restablecer app)2º) A continuación, en mi caso, “unirse a un sistema existente”, porque los SONOS FIVE sí que los reconocía. En cas

my Sonos system is gone after replacing my nbn battery. They have disappeared from my Sonos app and my phone can’t find them or re add them. Does anyone know what I should do ? 

I got a Sonos Arc from USA. I know the device itself switches to 220V (range 110-240V) but the power cable is rated 125V. Can I use the same power cable in India (220V) or should I get a new power cable from India

Is e bought the IKEA Symfonisk second hand .thr typers shown as E101. I have no other Sonos products at the moment this is therefore my first venture into Sonos. I have gone through the clearing of old data process and the light on the front is flashing green and white . the speaker is plugged into the mains electricity . I believe it is a Bluetooth speaker but my Apple iPad can’t find it. what other steps do I require to take . It says it is a wireless speaker so Ipresumedit could be connected to via  luetooth .Is this correct or does it have to being,used in my home network . hopefully the answer is it is Bluetooth enabled thank you for any help offered .i tried the Sonos bot but was in a queue of #1and eventually gave up . It’s not been a good first experience with Sonos so I am hoping someone on herecanbdlp me TeflonMan      

Good day,My SONOS Era 100 was bumped by accident off the counter top. It broke the casing fo the sub woofer. Where can I purchase a replacement sub woofer for my SONOS Era 100. What is the sub woofer Ohms and Watt?Thanks 

After update if Sonos App, I cannot connect with my Saavn playlist though I have a Saavn Pro account. It was all fine earlier. The new update of Sonos app has really impacted negatively for me

The first Sonos app was poor but amazingly SONOS have been able to make this one worse. I cannot add anything and the podcasts I had saved are missing. Give it up SONOS and open up the source code and let the internet write your app because you are unable.  

I’m still of the opinion that the new architecture of the Sonos products is doomed.  If it was solid a lot more of the issues people are experiencing would be fixed by now or would not have occurred in the first place.  My gut tells me that the only reason that they can’t roll back the app is because there is now a new device in the mix that relies on it: the headphones.Anyway, my opinion is that Sonos could simplify their architecture and speed up product development if they introduced a new product to manage the in-home Sonos network.  I’m not talking about a Sonos-net wifi here a-la Boost.  What I mean is a central HUB to manage communication with the cloud and to monitor and report on the in-home speaker configuration.Think of the simplification that this would provide for the engineers.  Think of the reduction in inter-speaker chat that would result in not having the speakers to keep track among themselves about what is playing where.  They could just focus on str

Hello - Let me be clear, I have visited other threads about this topic and have tried most of the suggested fixes.  This includes unplugging all devices and restarting my router.  This problem rarely, if ever, occurred with the older version of the Sonos App.  My wi-fi signal is quite strong, I was sure to do a speed test and I am running above standard, so that is not the issue.  I will be streaming music on Sonos and suddenly it goes totally silent.  Mind you, when I check the status on the Sonos app, it shows confirmation visually (little bars moving) that music is supposedly playing but it no sound is coming out of any of my devices.  I can usually fix this by unchecking all of my devices and then adding one of them back in and restarting my music again and then gradually adding the other devices in.  Sure, this fixes it for the time being but it inevitably occurs again and again.  Please just be honest with us about what is going  on.  I used to really rave about

Sonos was working fine. Suddenly stops working after about 30 seconds of play

I've tried a few times to mount my expensive Sonos wall mounts for the Era 100 speakers unsuccessfully. The first time, using the anchors Sonos provides in the kit, the weight was too much for the wall and it started pulling out immediately, would not sit flush with the wall, so I took them down. I patched the holes and moved on to another attempt.  I tried a few other anchors since, but they all have issues (toggle bolt holes are too large and you can still see part of the hole when the wall mount base is installed, screws are not flush and therefore prevent the wall mount cover from sliding onto the base, etc.)Anyone have any suggestions other than drilling directly into wall studs (no studs located where I'm trying to put these speakers) or returning the mounts (too late to get a refund and no longer have the boxes or the original hardware that's now fallen behind the drywall)?Currently I'm most likely looking at taking the loss and buying new cheaper

My Sonos is back to normal. CAVEAT: I always stream vvia music services not a local library/playlist. What'd I do? 1. In Sonos App settings, DELETE CACHE, DELETE DATA (do BOTH). 2. DELETE ALL Sonos APPS (old S1 Sonos + the new app). 3. DEREGISTER ALL SPEAKERS from all music services that required it (i.e., Amazon). 4. DISABLE SONOS SKILL on Amazon. 5. REINSTALL SONOS APP (be sure to DISABLE AUTO-UPDATE after this fiasco) 6. RE-enable SONOS SKILL. 6. Add speakers and all music services anew.

I recently unplugged my play 1 whilst decorating, once I’ve plugged it back in and powered it up it won’t connect to my WiFi and the Sonos app can’t seem to find it I have a weak white flashing light, I’ve done all the troubleshooting but to no avail 

For past few weeks service has Sucked???  Long time user. Home and 3 restaurants yet lately it just stops playing. System says it is but nothing. Won’t let you group or ungroup just wont work. Every half hour we are restarting the devices. They aren’t even a year old?  Very sad!!!

Before today, I had given up on using the app after the app update, but the speakers generally worked with AirPlay. So while I couldn’t really do several rooms at the same time, I had a solution that kinda worked. Today first Airplay stopped working (played for some seconds then stopped, then “can’t connect” despite one of the devices literally being hardwired on the LAN) - then two speakers disappeared from the system, again. After cursing at them, I figured a factory reset and re-add would work. Except it doesnt.You folks hate your customers so much that you won’t roll back the app to a state where it used to work (pre May). I guess you think your headphone customers are more important.Well joke’s on you. After 15 years as a loyal customer and umpteen recommendations, I quit. I will be replacing my over $5000 in Sonos gear with BlueSound and Homepods (since the kids just want alarms and voice control). Goodbye. Every single one of my many audiophile friends will