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I am trying to setup a sonos S1 which has been upgraded with S2 software.

  1. Sonos one has flashing green led - and app finds device
  2. Sonos one makes noise for PIN and app finds device.
  3.  I am unable to connect device to router either by wifi or directly with ethernet cable
  4. i have checked phone/device on same network
  5. I have tried using WPA2 or (WPA+WPA2_ options on router - although direct connection should make this irrelevent
  6. I have rebooted sonos one and router many times
  7. all other devices in house connect to wifi without issues
  8. I have separate 5G and 24G wifi’s - I have tried both.

Any help appreciated.

Oh  PS… I do not have ‘update network’ option visible in the sonos app...

Not sure what an S1 is. Normally speaking, that is an operating system for a Sonos speaker, as opposed to S2. But in other places, you refer to a Sonos One, which is a speaker, so I’ll assume that is what you’re dealing with. 

That being said, it looks to me as if you’ve done pretty much all I would recommend as troubleshooting for a connection, at this point, I would recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

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