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Answered

Era 100 WALL Mount problem

  • November 6, 2024
  • 2 replies
  • 174 views
J

I have problem with my Era 100 Mount. One is OK but the second doesnt fix in the position. The speaker keeps falling down. You can see it on video: https://drive.google.com/file/d/10sSN3pXBeF_8prD1lp0xoic3YZesSQc8/view?usp=drive_link

Can you give me some advice?

tHANK YOU

Best answer by nik9669a

Have you tightened the collar, per the guide?

 

7

To adjust for optimal sound, unlock the speaker by rotating the collar on the mount 90° counterclockwise. Reposition the speaker, then rotate the collar 90° clockwise to lock.

 
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2 replies

N
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  • nik9669a
  • Senior Virtuoso
  • Answer
  • November 6, 2024

Have you tightened the collar, per the guide?

 

7

To adjust for optimal sound, unlock the speaker by rotating the collar on the mount 90° counterclockwise. Reposition the speaker, then rotate the collar 90° clockwise to lock.

 
Airgetlam
J
  • jarlu
  • Author
  • Contributor I
  • November 11, 2024

Hello! Yes, of course. I have two wall mounts. One is fine, but only one is bad. It was resolved by sonos customer service.

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