I have problem with my Era 100 Mount. One is OK but the second doesnt fix in the position. The speaker keeps falling down. You can see it on video: https://drive.google.com/file/d/10sSN3pXBeF_8prD1lp0xoic3YZesSQc8/view?usp=drive_link
Can you give me some advice?
tHANK YOU
Have you tightened the collar, per the guide?
| 7 | To adjust for optimal sound, unlock the speaker by rotating the collar on the mount 90° counterclockwise. Reposition the speaker, then rotate the collar 90° clockwise to lock. |
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Hello! Yes, of course. I have two wall mounts. One is fine, but only one is bad. It was resolved by sonos customer service.
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